餐廳

東京全日空洲際飯店 - IHG 旗下飯店的評分

4.5 out of 5
東京全日空洲際飯店 - IHG 旗下飯店
1-12-33 Akasaka Minato, Tokyo, Tokyo-to

評論

8.8

有夠讚

10 分,有夠讚;1004 則評論中有 595 則" "
8 分,不錯哦;1004 則評論中有 253 則" "
6 分,一般般;1004 則評論中有 93 則" "
4 分,不太好;1004 則評論中有 42 則" "
2 分,很糟糕;1004 則評論中有 21 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

Kok Kuen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 5 晚
ANA InterContinental Tokyo 於 2024年1月18日回覆
Dear Kok Kuen,Thank you very much for the very positive rating shared through this review website.We look forward to welcoming you soon again to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Kechao

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to subway. Good service
於 2023 年 10 月住了 4 晚
ANA InterContinental Tokyo 於 2023年10月6日回覆
Dear Kechao,We greatly appreciate your review posted on this platform! It brings us immense joy to know that our convenient location and the level of service we provided met your requirements.We eagerly anticipate the opportunity to welcome you once more.Warm Regards,ANA InterContinental Tokyo

8/10 不錯哦

Han

喜歡:員工素質和住宿環境和硬體
老舊
於 2023 年 3 月住了 1 晚
ANA InterContinental Tokyo 於 2023年3月7日回覆
Dear HanThank you for taking the time to share the feedback from your recent stay with us in Tokyo. It is our objective to meet the expectations of our guests and your comments are certainly valuable to us. We are continuously improving and providing a high level of service and care for all guests.ANA InterContinental Tokyo

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 6 晚
ANA InterContinental Tokyo 於 2023年1月19日回覆
Dear Guest,Thank you very much for your very positive rating shared through this review website.We look forward to welcoming you back to ANA InterContinental Tokyo for another pleasant staying experience.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

CHUN LOK

ANA InterContinental Tokyo 於 2023年3月7日回覆
Dear Chun LokThank you very much for taking the time to provide us feedback on your stay. This is very much appreciated. ANA InterContinental Tokyo

10/10 有夠讚

shuhui

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
ANA InterContinental Tokyo 於 2023年3月7日回覆
Dear shuhuiThank you very much for taking the time to provide us feedback on your stay. This is very much appreciated. ANA InterContinental Tokyo

4/10 不太好

Wing Yam

ANA InterContinental Tokyo 於 2023年3月7日回覆
Dear Wing YamThank you very much for taking the time to provide us feedback on your stay. This is very much appreciated. ANA InterContinental Tokyo

8/10 不錯哦

Wing Yu

家庭旅遊
不喜歡:住宿環境和硬體
有一晚酒店忘記執房
於 2022 年 12 月住了 5 晚
ANA InterContinental Tokyo 於 2022年12月21日回覆
Dear Wing YuThank you for taking the time to tell us about your recent stay with us at ANA InterContinental Tokyo.It is regrettable that our room and services did not live up to your expectations. We sincerely apologize for any inconvenience you may have experienced. Your comments are certainly valuable to us. We have taken note and shared them with our team to ensure that we are continuously improving and providing a high level of service and care for all guests.We hope to be able to welcome you back to restore your faith in us at our hotel.Kind regards,ANA InterContinental Tokyo

8/10 不錯哦

SHAO FENG

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 4 晚

8/10 不錯哦

Kwok Fu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 2 晚

10/10 有夠讚

To Yin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便購物
於 2020 年 1 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
愉快的住宿
入住的是Club Room -Promotion 住宿方面 房間內有張沙發,可以坐著喝點紅酒慢慢看東京鐵塔,聊天~ 其他整潔跟床的舒適都還不錯 (但要注意,有些房間是看不到東京鐵塔的,要跟櫃台人員說下,或入住的時候備註) 沒有浴缸有點可惜~ 交通方面 地鐵站在瑠池山王站,可以從13號出口出來。 附近有兩家便利商店。 如果要去矽留的話,建議搭Taxi,大概1300日幣,但只要10分鐘可以省很多時間。 其他地方搭地鐵都蠻方便的。 早餐方面 東西比較多西式,可能外國人比較多選擇此飯店入住的原因吧。 行政房的早餐跟一樓的差不多,但客人多的話,會供應不過來。
於 2019 年 12 月住了 2 晚

10/10 有夠讚

Yue Kwan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Is good
於 2019 年 11 月住了 1 晚

10/10 有夠讚

Yi-Ling

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
每次到東京都住ANA!非常喜歡這裡~^_^
於 2019 年 11 月住了 4 晚

6/10 一般般

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
5 Star hotel but the service is very robotic and staff has no passion. The hotel is quite remote from everywhere but there is a nice private museum nearby named Museum Tomo.
於 2019 年 10 月住了 1 晚

6/10 一般般

sanfu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間太老舊,早餐很棒.
於 2019 年 8 月住了 5 晚

6/10 一般般

Hui-Ting

感覺價格與服務不服
這裡的交通距離地鐵的乘車口距離太遠了,而且地下道跟週邊都沒有什麼商店跟餐廳,比較不適合度假旅遊選擇,飯店內的裝潢已經有點老舊了,飯店說要等到奧運過後才能整修,早餐樣式也沒有很多可以選擇,再次強調,經由Hotel.com 訂房,價格比較昂貴確沒有比較好的服務,跟櫃檯要價格付費明細,飯店人員跟我說,我只能跟Hotels.com 要,因爲我的價格是付給Hotels.com.但是我之前沒有這個問題,我真的覺得我第一次遇的這樣的對待,我要慎重考慮,我以後要訂房的平台。
於 2019 年 8 月住了 5 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 8 月住了 4 晚

8/10 不錯哦

Tsung Jung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚

6/10 一般般

Ching Yee

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
令人失望的东京ANA Intercontinental hotel
房间的设施太太太陈旧了!尤其沙发,我真的不敢坐下五,很旧很脏,仿佛回到了三十年前!早餐的餐厅看上去好像很不错,事实上选择有限,仅仅白饭、面包、果汁、芝士就占了食物的1/4。 但是总体服务是不错的!
於 2019 年 6 月住了 9 晚

6/10 一般般

真實旅客

不喜歡:整潔度和員工素質
於 2019 年 6 月住了 3 晚

6/10 一般般

kay

親子旅遊
喜歡:整潔度、員工素質和設施服務
完成了第一天行程後準備沖涼休息但水龍頭壞了 , 等待員工維修水龍頭, 一小時後仍未能完成維修 ,在我們要求下才更換房間, 試想一下完成一天的旅程已經十分疲累, 另一方面冷氣完全不夠,酒店說正常, 所以給我們風扇。 整體而言酒店環境方便,衛生都是很好, 但以洲際集團來說酒店服務可以做得更好。
於 2019 年 4 月住了 5 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度和住宿環境和硬體
酒店旁地鐵~溜池山王站,出站后十分方便,如樱花期,旁有"樱板"古樹数十棵,白色满天,非常浪漫。另步行十多分就到六本木一丁站,也很方便。
於 2019 年 3 月住了 4 晚

8/10 不錯哦

Clive,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff very nice , shuttle bus direct from airport to hotel
於 2019 年 3 月住了 2 晚

6/10 一般般

真實旅客

喜歡:整潔度
於 2018 年 12 月住了 2 晚

8/10 不錯哦

Chia Hsiang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 4 晚

8/10 不錯哦

Martin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and comfortable hotel, convenient to station.
於 2018 年 12 月住了 4 晚

6/10 一般般

Joyce

於 2018 年 12 月住了 1 晚

6/10 一般般

Zhang

喜歡:員工素質
不喜歡:客房舒適度
於 2018 年 12 月住了 2 晚

10/10 有夠讚

Charity

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚

8/10 不錯哦

jacky

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
靠近metro 交通便利,所坐赤坂区,無太多遊客,環境清凈,自助早餐豐富,不過,附近並無購物地點或百貨公司等
於 2018 年 9 月住了 1 晚

10/10 有夠讚

Harun

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our suite on the 7th floor was outdated but we got a much nicer room on the 29th during our second stay.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Harun

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
While this hotel is not in the area with most tourist attractions, it is quite central with a metro entrance right near the hotel making it easy to get around. We stayed here twice during our last trip to Japan and there seems to be some persistent issue with the IHG system think we have Club Intercontinental access but the hotel system not showing it. Both stays they were kind enough to give access but we had to ask and show email proof.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Annie

喜歡:員工素質、設施服務和住宿環境和硬體
Clean and quiet
於 2024 年 4 月住了 8 晚
ANA InterContinental Tokyo 於 2024年4月15日回覆
Dear Annie,Thank you very much for your positive feedback! We are pleased to read that you enjoyed your stay with us. Your feedback is a source of inspiration, driving us to continue delivering incredible service to all our valued guests.We look forward to welcoming you again in the future.Warm regards,ANA InterContinental Tokyo

10/10 有夠讚

Martha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was excellent!!
於 2024 年 4 月住了 4 晚
ANA InterContinental Tokyo 於 2024年4月10日回覆
Dear Martha,We are delighted that you enjoyed every aspect of our stay at ANA InterContinental Tokyo. We put guest's experience and satisfaction as our priority, and it is definitely a boost for us every time we read positive reviews! It would be a pleasure to welcome you back during your next trip to Tokyo!Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Sandra

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 2 晚
ANA InterContinental Tokyo 於 2024年4月10日回覆
Dear Sandra,Thank you very much for your very positive rating. We look forward to welcoming you soon again to ANA InterContinental Tokyo for another memorable stay.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Luz

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good service overall and the hotel is very nice, great buffet options for breakfast
於 2024 年 3 月住了 4 晚
ANA InterContinental Tokyo 於 2024年4月8日回覆
Dear Luz,Thank you very much for your positive review! We are delighted that you enjoyed so much your stay with us and It is a pleasure to read that you liked our breakfast. We look forwarding welcoming you soon again!Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Irwan

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent for business travelers.
於 2024 年 4 月住了 1 晚
ANA InterContinental Tokyo 於 2024年4月8日回覆
Dear Irwan,Thank you very much for posting a review on this channel! Positive feedback like yours motivates us to keep improving the quality of our services! We look forward to having the pleasure of welcoming you again to ANA InterContinental Tokyo.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Jenny

於 2024 年 3 月住了 4 晚

10/10 有夠讚

Lisa

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a great property to stay at. Great value for the price.
於 2024 年 3 月住了 7 晚
ANA InterContinental Tokyo 於 2024年4月4日回覆
Dear Lisa,Thank you very much for posting a review on this channel! We are very pleased to read that we were able to accommodate your needs.We look forward to having the pleasure of welcoming you again to our hotel.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Joshua

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was very comfortable (the bed was a bit firm) for a long stay, the club lounge staff asking with the rest of the staff were all excellent. The location is very convenient and the food was great.
於 2024 年 3 月住了 11 晚
ANA InterContinental Tokyo 於 2024年4月4日回覆
Dear Joshua,Thank you for your stay and for sharing your valuable feedback with us. We are delighted to hear that you found the room very comfortable for your long stay. Rest assured, we have kept records of your bed preferences.At the same time, your praise for the club lounge staff, as well as our entire team, is truly appreciated. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.Your feedback is invaluable to us, and we will continue striving for further improvement in our services. We look forward to welcoming you back on another occasion.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Joshua

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great property and quality service
於 2024 年 3 月住了 3 晚
ANA InterContinental Tokyo 於 2024年4月2日回覆
Dear Joshua,Thank you very much for posting a review on this channel. We are delighted to read that we were able to accommodate your needs.Your encouraging feedback serves as a beacon, inspiring incredible dedication as we work towards making every guest experience truly exceptional.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

Janos

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent
於 2024 年 3 月住了 4 晚
ANA InterContinental Tokyo 於 2024年4月2日回覆
Dear Janos,Thank you very much for your positive rating! It is always a great pleasure for us to hear from satisfied guests and we look forward to welcoming you back to ANA InterContinental Tokyo on your next trip.Warm Regards,ANA InterContinental Tokyo

8/10 不錯哦

Mrs Robyn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel and room were spacious, elegant and lovely. However guests can’t get into any of the decent restaurants because they are booked out. Extremely annoying. No priority consideration. This needs to be addressed somehow.
於 2024 年 3 月住了 2 晚
ANA InterContinental Tokyo 於 2024年4月4日回覆
Dear Mrs Robyn,Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad to hear that you found our hotel and spacious room elegant and lovely.We sincerely apologize for any inconvenience regarding the availability of our restaurants. During this time, our restaurants tends to be particularly busy, and it is possible for them to be fully booked. We have taken note of your remarks and would be happy to assist you with your restaurants in advance, during your next stays.We hope to have the chance to welcome you back in the future and provide you with a more seamless and enjoyable dining experience.Warm Regards,ANA InterContinental Tokyo

4/10 不太好

Mark

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 1 晚
ANA InterContinental Tokyo 於 2024年4月1日回覆
Dear Mark,Thank you very much for leaving your feedback on this review site! We have taken note of your rating and we are wondering what has been missing in your previous experience. Please don't hesitate to let us know if there is anything further that we can do to make your future stays more enjoyable.Warm regards,ANA InterContinental Tokyo

10/10 有夠讚

Lee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property exceeded our expectations. The staff was so accommodating and friendly. All you can ask for in a away home.
於 2024 年 3 月住了 3 晚
ANA InterContinental Tokyo 於 2024年3月18日回覆
Dear Lee,Thank you for taking the time to share your experience with us. We are delighted to have played a part in creating an experience that inspired incredible joy during your visit.We look forward to the opportunity to welcome you back again very soon.Warm regards,ANA InterContinental Tokyo

10/10 有夠讚

YASUHIRO

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
部屋にエスプレッソマシンがあり、これを使ったコーヒーでいい1日のスタートになりました。 部屋も広くゆっくりくつろぐことができて、良いホテルだと思います。
於 2024 年 3 月住了 1 晚
ANA InterContinental Tokyo 於 2024年3月18日回覆
YASUHIRO 様この度はANAインターコンチネンタルホテル東京をご利用いただき誠にありがとうございます。 当ホテルでのご滞在をごゆっくりとお寛ぎいただけましたご様子を拝読し、大変嬉しく存じます。これからもご満足頂けるホテルを目指してまいりますので、今後ともANAインターコンチネンタル東京をご愛顧賜りますようお願い申し上げます。ANAインターコンチネンタルホテル東京

8/10 不錯哦

Gerald

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient and many attractions nearby
於 2024 年 3 月住了 4 晚
ANA InterContinental Tokyo 於 2024年3月18日回覆
Dear Gerald,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our location convenient and that there are many attractions nearby. We very much look forward to welcoming you back in the very near future.Warm regards,ANA InterContinental Tokyo

8/10 不錯哦

Gerald

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location and access to shopping and entertainment.
於 2024 年 3 月住了 3 晚
ANA InterContinental Tokyo 於 2024年3月15日回覆
Dear Gerald,Thank you very much for posting a review on this channel!It is great to know that you found the hotel location to be convenient.Warm Regards,ANA InterContinental Tokyo

10/10 有夠讚

nancy

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lobby is very nice and I really enjoyed the breakfast buffet. However the room I got was really outdated - did not even have USB plugs for our devices. The bathroom looked dated with its tile and fixtures. But I love how spacious the bedroom is. The treadmills in the hotel gym are also outdated which was a bit disappointing.
於 2024 年 3 月住了 2 晚
ANA InterContinental Tokyo 於 2024年3月15日回覆
Dear nancy,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our beautiful lobby and had a pleasant experience at our breakfast buffet. At the same time, it saddens us to learn that your room didn't fully meet your expectations during your stay. We genuinely apologize for any inconvenience you may have experienced.We would like to take this opportunity to inform you that we are currently undergoing renovations and have already unveiled some of our refurbished rooms. We sincerely hope to welcome you back for an enhanced experience.Warm regards,ANA InterContinental Tokyo