Front of property

Reviews of Hotel Rustaveli

3.5 out of 5
Hotel Rustaveli
28 Rustaveli, Tbilisi

Reviews

8.4

Very Good

Rating 10 - Excellent. 20 out of 47 reviews" "
Rating 8 - Good. 18 out of 47 reviews" "
Rating 6 - Okay. 6 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 2 out of 47 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, friendly stuff. Great location. Clean rooms, high sealing and lots of loght. I would stay again. Or recomend others to stay here.🙂👍😀
Stayed 6 nights in Apr 2023
Response from Hotel Manager on 2023/5/4
thank you very much for choosing our hotel.

6/10 Okay

Data

Stayed 6 nights in Jan 2023

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall clean and comfortable stay.
Stayed 5 nights in Oct 2022

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel with 5 meter high ceilings. Definitely worth the price. Very elegant touch and artsy. Would gladly go back again. Highly recommended.
Stayed 2 nights in Sep 2022

10/10 Excellent

Odel

Traveled with family
Liked: Cleanliness, staff & service, amenities
What a wonderful cosy and beautiful hotel. We will definitely be returning. The staff are friendly and wonderful. The room is clean and comfortable. The area is excellent, central.
Stayed 3 nights in Sep 2022

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside is a very old building that needs work Inside my room was very nice and clean And they were helpful in getting me to airport in wee hours of the morning
Stayed 3 nights in Jul 2022

6/10 Okay

Shahla Biniazian

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Great holiday
When we were looking to book a hotel ,rustaveli hotel was one of more expensive hotels in website with beautiful photos and grate location but at the start, we stocked in very old and dangerous elevator. inside hotel was dirty and people been working and repairing inside the hotel . Smell of painting was so strong, Photos we saw in booking page were completely different with the room we got . I really love hotel's breakfast but we preferred buy our breakfast outside because of very poor service .there was not even enough shampoo, soup and towels. The room haven't been cleaned in second day and when we asked they did it for next few days. Staffs been very friendly and helpful. The hotel is in grate location and close to town centre and many places people wish to visit but we don't recommend it at all.We have to say Georgian people are very very friendly and we really enjoyed it and definitely come back again.
Stayed 3 nights in May 2022

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Charm
Extremely nice and helpful staff. That is why we returned. We had a balcony on the street, but found the traffic a bit noisy. We asked to shift to a side balcony, and slept fine, so that is what we would recommend. The breakfast worked very well for us.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Definitely better than expected. I had a seating area with a couch and two lounge chairs in the room next to the bedroom. AC and wifi worked well, customer service was AMAZING. Very focused and attentive. Location was great, right on rustaveli street (less than a 10 min wall to liberty square). Would recommend!
Stayed 1 night in Jul 2021
Response from Hotel Rustaveli on 2021/7/9
Dear Sally, We are very pleased to hear that from you! We hope to see you back soon!

8/10 Good

Дмитрий, KZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Приветливый персонал, очень хорошее расположение, вкусные завтраки.
Stayed 8 nights in Jan 2020

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of Tbilisi
Lovely helpful staff. The place has a very nice vibe. Old world- not corporate. When I return to Tbilisi I would not consider staying anywhere else.
Stayed 6 nights in Sep 2019

10/10 Excellent

Marina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff Amazing spirit of kindness and welcoming to the country and the whole nation of Georgia I never in my adult life traveling all over the world been treated with such respect and desire to be helped and welcomed Thank you to all staff and Tina and management
Stayed 3 nights in Sep 2019

8/10 Good

GRIGORI

Liked: Cleanliness, staff & service, room comfort
The hotel location and staff are excellent
It was very nice and pleasant experience despite the fact that the hotel is in the old building, still going through the reconstruction and refurbishment. The building includes also many private apartments, not related to the hotel. However, the hotel has a separate entrance. The rooms, including bathroom, are clean, with well-working airconditioning and wifi. The breakfast is relatively simple but good and very fresh (!). The hotel staff is just fantastic, very friendly and helpful. The location is excellent.
Stayed 5 nights in May 2019
Response from Natia on 2019/6/5
Many Thanks Mr. Grigori! We will for your next visit! Sincerely, Hotel Rustaveli

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2018

10/10 Excellent

Steve, Deer River Mn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. They cleaned our room according to our schedule.
Stayed 18 nights in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't understand the good reviews.
Noisy, dirty, small. Its not a cheap hotel, 80 usd per night, elevator is terrible, building condition is poor. Shower and matress are in poor condition and the towels were stained. A lot of noise coming from the street as well. My only guess that the good reviews are from people who had no expectations at all or low standards.
Stayed 1 night in Jun 2018

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Comfort.
The hotel is absolutely charming. The staff could not have been more helpful, and the breakfast manager was careful and attentive. It was a great breakfast. I would not consider any other hotel if I have the chance to return to Tbilisi. Thank you!
Stayed 1 night in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay, room and bathroom clean and pleasant, good wifi, hotel rooms on the second floor in a building, breakfast good but could be enriched further
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A really great location, but breakfast not great
I booked this place because it was near two meeting venues. It happens to be on the central street in Tbilisi and near shops and restaurants. The place is spotless and very comfortable. However, the breakfast is not that imaginative or worthwhile. And the staff's attentiveness really depends on who the staff are. Two out of 4 front desk staff were very helpful; the rest were just ok.
Stayed 4 nights in Oct 2017

8/10 Good

roshanak

Stayed 3 nights in Sep 2017

8/10 Good

Frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room #3 is very nice!
Stayed 1 night in Jun 2017

8/10 Good

Bindu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay at perfect location
Comfortable room with great service at a perfect location close to bars and restaurants. The hotel exterior photo is misleading as the hotel is located only in one of the floors. A noisy bar on the ground floor kept us awake till early hours of the morning on our last night.Breakfast is not much to write home about especially for a vegetarian. But otherwise a perfect stay - clean sheets and bathroom, great water pressure with warm water and helpful staff who helped us plan our day trips. Will definitely recommend and stay again.
Stayed 4 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for business and tourist
Very comfortable. Hotel is well located in centre town yet walking distance to the old city.

8/10 Good

Imaobong, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hospitality
Hotel manager was amazing the staff were really helpful and the location was great

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very warm and welcoming
The hotel was more then we expect. Maybe the only hotel we were in Georgia that nobody smoked in the lobby. The hotel staff was very nice and they helped us getting information about transportation. We recommend to stay in this hotel.

8/10 Good

David, Seattle

Liked: Cleanliness, staff & service, room comfort
Cash only!
We stayed for 6 nights. The staff was excellent, but having to pay in cash was a surprise. If your credit card abilities have been discontinued, this should be told to guest in advance of their arrival.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel offered a nice benefit of free airport pickup if staying 3+ nights. Easy to get around from the hotel area, plenty of restaurants. However, upon retrospect, the Old Town area would have been nicer for tourism. Most staff were very helpful and friendly, but the one who checked us in did not say a word, so I did not know about some of the features of the hotel, such as the possibility to get their help arranging tours. Room was large, but bed was too hard and not comfortable.

6/10 Okay

Reto

Liked: Cleanliness, room comfort
Sympathisches Hotel, aber mühsam
Lage gut, zwischen zwei U-Bahn-Stationen. Personal, abgesehen von einer Ausnahme, nicht gerade freundlich, eher desinteressiert, nicht englisch-sprechend. Hotel eigentlich recht sympathisch, doch auch ziemlich mühsam, ich z.B. musste bei jedem Zimmereintritt mindestens zehnmal den Zimmerbadge gebrauchen. Geheizt wurde von sechs Nächten nur ein einziges Mal. Schlechte Isolierung - kann also relativ kalt werden. Verlangen Barzahlung, keine Homepage, vorgängige Kontaktaufnahme für Ausländer nicht möglich. Ausserdem hat der versprochene Transfer vom Flughafen nicht geklappt, kein Wunder, konnte ja auch kein Kontakt aufnehmen.
Stayed 6 nights in Oct 2023

2/10 Terrible

hakan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liar workers, ruined and idrty building
It is not as same as in the picture, building is very old and rusty. There were ruins in the coridor and stairs. Elevator was old and now working when i arrived there. There is no direction in the coridor to find it. Floor is very old and made by wooden therefore when someone walks you directly here. It was very noisy and i could not even sleep when i arrived there it was almost 4 pm in the morning. Room was full of smell with mold, there was not any fresh air in the room. Towel, sheet and carpet was dirty. Breakfast was very poor, when i would like to chechk out early and reimburse my payment they said ok but then hotels.com contacted with them, they said no they did not accept me to leave. Can you imagine i stayed only few hours and i said no i do not want to stay any more !!! My original stay was 3 nights but i stayed only 5 hours in the room, after breakfast i had a meeting and came back then checked out in the afternoon. Poor service, poor english, dirty atmosphere! I will no more stay in this hotel, it was my first time and i would like to stay at the centre of Tbilisi so i choosed Rustaveli street. Next time there is no way to stay in this ruined building. They were even liar to pay my unstayed night!
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Hamayak

Liked: Staff & service
Stayed 3 nights in Jan 2020

4/10 Poor

Nadia

Liked: Cleanliness
Disliked: Staff & service, room comfort
Kan inte rekommendera hotellet
Jag bokade ett rum för fyra vuxna personer på två nätter (24/9-26-9) och fick ett rum för tre personer. Vi kom till hotellet kl.02 på natten (25/9). I rummet var en dubbelt säng och en bäddsoffa för en person med en kudde (bara tre handdukar var i rummet). En person av min familj var tvungen att boka ett annat hotell och lämnade oss kl.08 på morgonen. När vi checkade ut (26/9) frågade jag kan jag betala 25 dollars för att stanna kvar på hotellet till kvällen ( jag kollade på hotells.com sidan att det finns lediga rum). På receptionen svarade att jag behöver betala 50 dollars kontant ( därför att terminal fungerar inte). Jag kände mig lurad och ville inte betala 50 dollars och stanna på hotellet.
Stayed 2 nights in Sep 2019

10/10 Excellent

kaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location,bad breakfast but overall it eas pretty nice stay.
Stayed 1 night in Aug 2019
Response from Hotel Rustaveli on 2019/8/22
Thank you for choosing Hotel Rustaveli

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Uwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2019
Response from Natia on 2019/6/12
Thank you so much! Please visit us again! Best Regards

8/10 Good

Dorte

Liked: Cleanliness, staff & service, property conditions & facilities
Very good central position.
Just one nihgt here. Good central position on the mainstreet. The room towards the backyard was very quiet and comfortable. Good breakfast, but the breakfast restaurant is very small. Friendly staff. Unfortunally we cannot give points for the very poor internet. It did not work in the room, only in the hallway, quite weak.
Stayed 1 night in Sep 2018

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2018

10/10 Excellent

ABRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL - נהדר
המלון בן 15 חדרים ברחוב הראשי של טביליסי בין 2 הקניונים של העיר. חדרים נוחים ונקיים.ארוחת הבוקר מספקת . אבל העיקר פה הוא השירות אספרסו יוכן ללא תשלום בכל עת. פירות יין ועוגיות חופשי. וההרגשה של בית. אין דברים כאלה.
Stayed 4 nights in Jul 2018

10/10 Excellent

Guro, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt og bra
Overnattet på dette hotellet bare en natt. Veldig sentralt, hyggelig betjening og grei frokost. Kunne gjerne bodd her igjen. Har ingen problemer med å anbefale dette hotellet til andre.
Stayed 1 night in May 2018

8/10 Good

Adnan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff and room
Great, service minded staff and excellent location. We stayed in wrong room type first two nights until we discovered ourselves. However, the hotel manager rearranged to the correct room for the rest of our stay without any problems whatsoever. Adequate breakfast.
Stayed 5 nights in Jul 2017

10/10 Excellent

Evgeny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отелю есть над чем работать
Отель расположен удачно - в тихом центре, остановка автобусов в 40 метрах, до метро 15 мин прогулочным шагом, до площади Свободы три остановки автобуса. Завтраки без изысков, но есть все необходимое. Персонал дружелюбный, отзывчивый. Wi-Fi шустрый, много телеканалов на разных языках. Кондиционер мощный и не шумный. Есть мини-бар. Полотенца меняли каждый день. Это плюсы. Минусы тоже есть. Начало завтраков в 9 часов, поэтому начало экскурсий приходилось выбирать с учетом этого фактора. Помещение для завтраков маленькое, тесное, столиков всем хватало не всегда. Хлеб на завтрак приносили через полчаса после его начала. В нашем номере 10 дней протекала душевая кабина, на полу всегда была вода, вместо устранения протечки давали второе полотенце под ноги. Уборка номера осуществлялась после обеда, иногда под вечер, это создавало нам неудобства. Ковровое покрытие не пылесосилось, пыль на подоконнике не вытиралась. Удивило отсутствие городского телефона, поэтому связь с гидами связывались по Viber или Telegram. В отеле нет такой услуги, как стирка. Согласились постирать футболку с пятном от мороженого, на другой день вернули полинявшую, деньги взять, правда, постеснялись. В дни проживания в отеле мне исполнилось 70 лет, обычно во всех отелях мира отеля поздравляют - утром или вечером, здесь промолчали. Дело не в цветах или торте для именинника - дело в отношении к постояльцам, это уровень профессионализма. Выберу ли я этот отель снова при посещении Тбилиси? Не знаю. Подумаю.
Stayed 10 nights in Jun 2017

6/10 Okay

Anders

Liked: Cleanliness
Ikke anbefalelsesværdigt
Der var høj musik til sent ud på natten. Synes ikke jeg kan anbefale hotellet.

10/10 Excellent

Albert, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Italien in Tbilisi
Da in Tbilisi Hotels eher teuer sind haben wir uns ein Hotel für einen bezahlbaren Preis und doch im Zentrum gesucht. Das Rustaveli hat sich für uns als ideale Wahl herausgestellt. Die Zimmer gross und sauber Frühstückbuffet klein aber sehr gut. W-Lan kostenlos und schnell. Da gegenüber vom Hotel und im Innenhof (Italien in Tbilisi) gebaut wird war es manchmal ein bisschen lauter, aber nicht unangenehm. Zur Zeit werden die Zimmer mit neuen Teppichen ausgestattet was sicher keine schlechte Idee ist. Das Personal sehr freundlich und hilfsbereit, wir werden gerne wider dort buchen.

6/10 Okay

turgut, istanbul

Liked: Cleanliness
Tiflis te iş seyahati
iş gereği bulundum temiz mütevazi bir otel