I've stayed at this hotel a few times before and have been satisfied. This time, everything seemed wrong. We were a party of four and the sofa-bed was utilised. Unfortunately, they have this covered in plastic, with only a couple of bedsheets on top of it. It made a lot of noise and it wasn't possible to sleep. I asked the reception, where they replied they can't take away the plastic because it's a new sofa - bed and they're still waiting for the protection. They didn't offer a room exchange nor offered an extra tub mattress on top. We were here three nights. No good sleep for me. On our last day I found a half empty cup of cold coffee under the sofa - bed and a few candy wrappings that didn't belong to us. On top of this, they only provided towels for two people. When we asked the chambermaid to give us two more when she cleaned, but this didn't happen. The room also lacked coffee when we arrived. The bathroom door made noises. When I complained during check out, I was promised a night free of charge because of my discomforts. After one month, this still hasn't arrived.