住宿設施服務

羅伯森飯店 - 克雷斯特精選飯店的評分

4 out of 5

評論

8.8

有夠讚

10 分,有夠讚;118 則評論中有 67 則" "
8 分,不錯哦;118 則評論中有 36 則" "
6 分,一般般;118 則評論中有 7 則" "
4 分,不太好;118 則評論中有 5 則" "
2 分,很糟糕;118 則評論中有 3 則" "

9.4/10

整潔度

9.0/10

員工素質

9.2/10

設施服務

9.0/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

KIN FAI GARY

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Small but cosy hotel. Love the easy walk to Singapore River and have lots of restaurant there.
於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月15日回覆
Hi Gary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay. Indeed, our central location means you can access all the local attractions by foot. A stone’s throw away from Fort Canning MRT station and bus stops at our doorstep means that you can easily access the Orchard Shopping belt or even the Central Business District. We are also in close proximity to an array of business and entertainment attractions and surrounded by a host of iconic landmarks such as Fort Canning Hill and Singapore River. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay. Warm regards, The Robertson House team

8/10 不錯哦

Hsi Hui

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
環境美 服務親切
飯店建築美 景觀棒 交通方便 服務人員親切
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月12日回覆
Hi Hsi Hui,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯哦

Kenneth

於 2023 年 12 月住了 7 晚
The Robertson House team 於 2023年12月12日回覆
Hi Kenneth,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

4/10 不太好

Yuen Yee

不喜歡:員工素質
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月6日回覆
Hi Yuen Yee,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. It disappoints us to learn that your stay experience was not a pleasant one. We take all feedback with utmost importance and your meaningful feedback allows us to continue to improve our service standards and offerings. We look forward to being of service to you in the near future. Warm regards,The Robertson House team

8/10 不錯哦

Yi Chun

於 2023 年 11 月住了 4 晚
The Robertson House team 於 2023年11月24日回覆
Hi Yi Chun,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 有夠讚

Qing-Luan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年11月21日回覆
Hi Qing-Luan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯哦

Chao-Chi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
The Robertson House team 於 2023年11月3日回覆
Hi Chao-Chi,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 有夠讚

Liao Chuan

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
The Robertson House team 於 2023年10月27日回覆
Hi Liao Chuan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

6/10 一般般

chiken

親子旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務和住宿環境和硬體
立地がよいので選びました。クラークキーやフォートカニングに徒歩でアクセスでき、食事や散歩に最適です。ファシリティは、リフレッシュされていて清潔感があり、部屋は天井が高く、狭さを感じませんでした。ただ、壁が薄い。熟睡はできませんでした。あと、夜のプールが暗すぎて、だれも利用しません。朝食は高くて諦めました。欧米人の利用が多い気がします。日本人がいなくてよかった。
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Michael,Waihi Beach

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jessica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property, lovely staff, super close to public transport, had an amazing stay and would recommend
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Maria

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was nice, good water pressure on shower, bed and pillows comfortable. Closet is very very small. Very complete and delicious breakfast (surcharge... needs to be booked the day before otherwise they charge almost double). Restaurant hours did not suit my needs so never had the chance to eat there. No bar. Swimming pool very very nice. Hotel is expensive as all in Singapuere. 2 blocks away from MRT and bus stop so its easy to get to all locations. No need to spend money on taxis except airport.
於 2024 年 3 月住了 8 晚

10/10 有夠讚

Andrea

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location as nearby restaurants in both Robertson and Clarke quays.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Lillian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This hotel is 10 min walk from the river and mall, approx. 7 min walk to a bus station and 5 min walk to one of the Big Bus stops. When we got there (before checking time) our room was ready. We were very happy as we flew from Thailand and we wanted to rest. Unfortunately, the workers painting some doors on floor 8th were working that day and the smell of the paint or thinner was very strong and was causing us to feel nauseated. We went down to the reception and the check in had started with lots of people gathering in the small reception area. We were told they will try their best and to comeback later but I was determined to get a safer room right then. The reception staff did not feel that patient but they made us wait and found us another room in another floor. I am glad because we stayed there for 4 days. We did not use the pool as we were busy exploring the city but it look great. We did not try the food. You need to decide on your breakfast at check in. We did not, and we were not able to be seated unless we waited long and the cost for breakfast goes up significantly if you don't preschedule or pre-pay. There is a coffee place just across the street inside of a small shopping center for a coffee and pastry if you don't need a big breakfast. The bed was very comfortable and the room was great overall. Clean and comfy pillows.
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Sim Hyun

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is oogd
於 2024 年 3 月住了 2 晚

8/10 不錯哦

SeEun

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
concierge needs to be expanded. waiting line for check-in and check-out were too long and the staffs were very slow. early check-in and late check-out are mostly impossible at this hotel. water pressure was too low. breakfast was clean and wasn't bad.
於 2024 年 2 月住了 4 晚

10/10 有夠讚

Maxine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel would stay here again. Breakfast can be a little busy but good staff. Swimming pool is lovely could do with a few more loungers.
於 2024 年 2 月住了 2 晚

4/10 不太好

Takashi

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 5 晚

10/10 有夠讚

Jennifer

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Well appointed rooms. Excellent air conditioning and comfortable beds.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

Kazuhito

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
何のストレスもなく快適に過ごせました。 施設もきれいで、スタッフも親切でした。 いいホテルです。
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Belinda

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
no proper queue system for checking-in. but everything else is wonderful.
於 2024 年 2 月住了 2 晚

10/10 有夠讚

James Robert

喜歡:整潔度、員工素質和住宿環境和硬體
Staff frendly
於 2024 年 2 月住了 3 晚

8/10 不錯哦

Malte

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Schönes hotel
於 2024 年 2 月住了 1 晚

8/10 不錯哦

Malte

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice Hotel. Only breakfast was very busily
於 2024 年 2 月住了 2 晚

10/10 有夠讚

William

情侶出遊
The hotel was exceptional great location easy access to explore around the City. Will definitely be returning ❤️
於 2024 年 2 月住了 1 晚

8/10 不錯哦

atsuo

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
この辺りに初めて宿泊しました。お部屋はマリーナ側に面しており、とてもView が良かったです。年末のベイエリアの花火も部屋から楽しめました。川沿いに沢山のレストランもあり、便利でした。 唯一の難点はレセプションの数が少ないこと。2つしかない為、タイミングが悪いとすごく待たなければならないことです。
於 2023 年 12 月住了 6 晚

2/10 很糟糕

Mariana

於 2023 年 11 月住了 5 晚

10/10 有夠讚

Dale

喜歡:整潔度、員工素質和住宿環境和硬體
Deluxe hotel. Full service, great pool. Gym is small, only one bench to use free weights.
於 2024 年 1 月住了 6 晚

10/10 有夠讚

Genevieve

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le métro est à côté La piscine est vraiment mal Plusieurs restos à distance de marche

10/10 有夠讚

SHIGEMITSU

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

PI LEONG

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great breakfast, wonderful gym and pool. Check in was not very pleasant as staff were not welcoming but there to get the job done. No complimentary parking.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Juntaree

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月29日回覆
Hi Juntaree, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 一般般

YOUNGYEUN

於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月29日回覆
Hi Youngyeun, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

4/10 不太好

JIHEON

家庭旅遊
喜歡:整潔度
不喜歡:員工素質
I booked 2 rooms because there was a connecting room, but I couldn't get assigned, and I had to pay an additional fee for an early check-in, and one room was delayed in cleaning, so I could check-in around 17:00. Citi View requested a room replacement because it was a room with a view of the building right in front of it, but communication between employees was not smooth, so I didn't receive timely feedback. I don't think it is suitable for family travel, considering that it is not assigned even though I specifically requested a connecting room by e-mail
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2024年1月2日回覆
Hi Jiheon,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. We regret to hear that your stay experience was not a pleasant one. We apologise for the longer than usual check-in time that you experienced. Our Guest Services team strives to impress and to deliver a seamless check-in experience, and this was a lapse in service standards on our part. We would like to take this time to thank you for your understanding on this matter and share that the necessary retraining efforts will be taken to ensure that we continue to improve and deliver a smooth overall guest experience. Once again, we thank you for keeping us informed of these incidents, and definitely not a reflection of the services we pride ourselves on at The Robertson House. We sincerely hope that this incident has not marred your impression of us, and we look forward to being of service to you in the near future. Warm regards,The Robertson House team

10/10 有夠讚

Raine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thankfully we were able to check in super early at no extra cost. Such a life saver for long travel nights. I would definitely stay here again.
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月26日回覆
Hi Raine, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great choice when visiting Singapore
於 2023 年 12 月住了 5 晚
The Robertson House team 於 2023年12月26日回覆
Hi John, Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

shigeo

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日回覆
Hi Shigeo, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

Nigel

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日回覆
Hi Nigel, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

6/10 一般般

Deepan

於 2023 年 12 月住了 3 晚
The Robertson House team 於 2023年12月26日回覆
Hi Deepan, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

mary

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月26日回覆
Hi Mary, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

Maria

喜歡:整潔度、員工素質和住宿環境和硬體
It's safe, comfortable, clean and staff are very courteous and helpful.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月15日回覆
Hi Valued Guest, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

Wayne

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月15日回覆
Hi Wayne, Greetings from The Robertson House! Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit. Warm regards, The Robertson House team

10/10 有夠讚

Weijie

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A great place to stay, clean and beautiful facilities, and wonderful staff members.
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年12月12日回覆
Hi Weijie,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. It makes our day to know that you had an enjoyable experience. We do hope you have managed to try out all our facilities including our F&B outlets. Once again, thank you for sharing your experience with us and we are pleased to know that it made your stay memorable.We look forward to welcoming you back to our hotel soon. Warm regards,The Robertson House team

10/10 有夠讚

Pioray

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月12日回覆
Hi Pioray,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯哦

susan ann

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月12日回覆
Hi Susan Ann,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 有夠讚

Brendan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding service throughout the hotel but the front office staff were amazing
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月8日回覆
Hi Brendan,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay. We are so happy to learn that our front office team has made your stay exceptional. Rest assured that we will relate your compliments to them. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next stay.Warm regards,The Robertson House team

8/10 不錯哦

Reenah

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Should have complimentary parking
於 2023 年 12 月住了 1 晚
The Robertson House team 於 2023年12月8日回覆
Hi Reenah,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

10/10 有夠讚

Hong

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall, very satisfying with the stay at this hotel. Will be back again next trip .
於 2023 年 12 月住了 2 晚
The Robertson House team 於 2023年12月8日回覆
Hi Hong,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team

8/10 不錯哦

Shi Hao

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
The Robertson House team 於 2023年12月6日回覆
Hi Shi Hao,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team