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Reviews of ibis budget Singapore Emerald

2 out of 5
ibis budget Singapore Emerald
20 Lorong 6 Geylang, Singapore

Reviews

7.0

Good

Rating 10 - Excellent. 153 out of 1001 reviews" "
Rating 8 - Good. 382 out of 1001 reviews" "
Rating 6 - Okay. 311 out of 1001 reviews" "
Rating 4 - Poor. 106 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

CORA

Traveled with family
Liked: Staff & service, property conditions & facilities
install bidet in your toilets and provide small refrigerator.
Stayed 3 nights in Mar 2024
Response from Roland on 2024/3/21
Dear CORA,Thank you for taking time to write a review of your hotel stay. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. Your recommendation for a bidet has been submitted to our management for their review and consideration. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

6/10 Okay

EMMANUEL EDUARDO

Liked: Staff & service, property conditions & facilities
Forgot to turn on the water heater. No free bottle water too.
Stayed 1 night in Feb 2024
Response from Roland on 2024/3/3
Dear EMMANUEL,Thank you for taking time to write a review of your hotel stay. Please be reminded to turn on the heater via a switch just outside the bathroom for unlimited hot water. We have stopped placing bottled water in the rooms so that our guests can join us in our efforts to reduce carbon waste. Tap water in Singapore is potable and a kettle is also provided in the room. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

4/10 Poor

escaline

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are not friendly

10/10 Excellent

Del

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
For the amount per night, it was more than reasonable for a city like Singapore. Recently refurbished, everything is good.
Stayed 2 nights in Oct 2023
Response from Roland on 2023/10/22
Dear Del,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer! We are delighted that we are able to fulfil all expectations of your stay in particular from our well furbished rooms. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

8/10 Good

Anun

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 2 nights in Sep 2023

10/10 Excellent

Yoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

4/10 Poor

Ansari

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great Location. Good value for money. My only complaint was some bugs in the room and bad Wifi (kept disconnecting every 5 mins). Singtel's 5G signal was not stable in this location as well.
Stayed 4 nights in Sep 2023
Response from Roland on 2023/10/4
Dear Ansari,Thank you for appreciating our highly competitive room rates and convenient location. Our hotel maintains a regular and stringent routine of pest management and it is uncommon for bugs to be present in our rooms. Nonetheless, we will step up inspection to mitigate such experience. We do provide ample WiFi bandwidth. However, when most of the guests use their phones (some using multiple devices) in the evenings, the internet access will be slowed down. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

8/10 Good

Udo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderfull staff. Great, helpfull,smiling. Sourrondings not nice, far from evrything
Stayed 2 nights in Sep 2023
Response from Roland on 2023/9/26
Dear Udo,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. Many of our guests have in fact complimented our location for the close proximity to many eateries and convenient amenities. Our hotel is also located near to Kallang MRT station and bus stops allowing easy access to city center. We look forward to welcoming you back to our hotel in the future!Warm Regards,RolandGuest Experience Executive

4/10 Poor

Henry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Staff is good .. the last day no towel .. no fridge in a hot country
Stayed 4 nights in Sep 2023
Response from Roland on 2023/9/26
Dear Henry,Thank you for leaving compliments for our lovely staff team. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be glad to recommend the relevant rooms if you require a refrigerator during your stay. Our housekeeping team will perform basic room cleaning including replacing used towels as part of room make-up service in line with usual hotel standards unless a "Do not disturb" sign is put outside the door. Please do approach our Front Desk if you require additional towel before your check-out. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

8/10 Good

Wei

Liked: Staff & service, property conditions & facilities
We checked in at 5:30 am and there was staff at the front desk to check us in. The property also has luggage storage available after check out if your flight is at night, which was very convenient. The room was what you would expect from a budget hotel; small but sufficient. A major downside is that the window don’t open so it gets a bit stuffy when you enter the room after a day out, but luckily the aircon helps with the air circulation.
Stayed 5 nights in Sep 2023
Response from Roland on 2023/9/26
Dear Wei,Thank you for choosing our hotel as your preferred accommodation choice and for appreciating our 24/7 reception service. It is always our pleasure to assist our arriving and departing guests with keeping their luggage safe and secure while they are away touring the city. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. We hope you had a great time touring Singapore and look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

8/10 Good

Thexeilia

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely Recommended
The cleanliness is amazing. The FO staff are polite and courteous. Keep up the good work!
Stayed 1 night in May 2023

6/10 Okay

david

Stayed 1 night in Aug 2023

10/10 Excellent

Chui

Stayed 1 night in Aug 2023
Response from Roland on 2023/8/27
Dear Chui,Thank you for leaving a perfect rating! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

8/10 Good

UIS

Traveled with family
very standard and good place to stay for a tourist. Good service and clean
Stayed 2 nights in Jul 2023
Response from Roland on 2023/7/25
Dear UIS,Thank you for sharing your positive stay experience. We are delighted that you had enjoyed your stay with us, in particular the clean and comfortable room and the great service provided by our staff. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Blake

Stayed 1 night in Jul 2023

6/10 Okay

Baelean

Traveled with family
Liked: Staff & service
Staff was friendly and helpful, the room need to be up graded, tv is too high with few channel to watch, there’s no amenities and the shower head is too much pressure, overall the room space is too small for luggages.
Stayed 3 nights in Jun 2023
Response from Roland on 2023/7/11
Dear Baelean,Thank you for leaving compliments for our lovely hospitality team. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. The compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. Majority of our guests prefer strong water pressure to enjoy a comfortable shower. Thank you again for sharing your experience. We look forward to welcoming you back.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful.
Stayed 2 nights in Jun 2023
Response from Roland on 2023/7/2
Dear Katarina,Thank you for leaving a five star review and compliments for our lovely hospitality team! Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. The Hotel Team looks forward to be of service to you again!Warm Regards,RolandGuest Experience Executive

8/10 Good

Vuiyun

Stayed 1 night in May 2023
Response from Roland on 2023/6/12
Dear Vuiyun,Thank you for choosing to stay with us and it is lovely to hear that you had enjoyed your stay. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

2/10 Terrible

Rochel Jean

Traveled with group
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in May 2023
Response from Roland on 2023/6/4
Dear Rochel,We are unable to locate details of your stay with us. We will appreciate if you can approach my colleagues directly of any unsatisfactory experience and they will check and rectify accordingly, ensuring that your stay remains pleasant and comfortable with us.Warm Regards,RolandGuest Experience Executive

8/10 Good

Eng Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 5 nights in Apr 2023
Response from Roland on 2023/5/7
Dear Eng-Huat,Thank you for your review and it is lovely to hear that you had enjoyed your stay with us. We look forward to welcoming you back for another splendid stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Roland on 2023/5/1
Dear Guest,Thank you for your strong endorsement for ibis budget Emerald. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with you! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

8/10 Good

Katherine

Liked: Cleanliness, staff & service
Basic but was OK for a quick sleep between flights. I would have liked soap at the bathroom sink but good price and very friendly service.
Stayed 1 night in Mar 2023
Response from Roland on 2023/5/1
Dear Katherine,Thank you for letting us know you have found a great bargain and had awesome rest in our room. We are pretty sure all our hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back to our hotel for a longer stay with us in the future.Warm Regards,RolandGuest Experience Executive

4/10 Poor

Steven

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel is located just off the main Geylang road which is lively, so location is ok, away from Singapore Centre. It was only a few mins walk from Kallang MRT station which was also ideal. The room though was tiny and despite having a water heater switch, we did not get any hot water while there. I would opt for an alternative hotel in the future. The staff were constantly on their phones or outside smoking.
Stayed 3 nights in Mar 2023
Response from Roland on 2023/4/26
Dear Steven,Thank you for complimenting our hotel's excellent location. We had taken note of your feedback and would like to apologise for this less than satisfactory stay experience. This is not reflective of our usual hotel standard and will continuously review to improve our service standards and facilities. We hope to welcome you back to a better experience should you stay with us again in the near future.Warm Regards,RolandGuest Experience Executive

4/10 Poor

Amanda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend.
Would not recommend. Extremely small rooms, expected it to be small with it being Singapore but for a family room it was way too small. Asked for additional pillows only to be told they don’t have any spares, had to go and buy some at our own expense. Wifi was shocking as well. The room had no safe causing us to carry our passports everywhere we went It seems that all the rooms piping was connected. Room above us would have a shower or use their toilet and the drains in our bathroom would gurgle as well. Also the beds, I’m 6ft and my legs were dangling off the end of the bed Something that the hotel cannot be responsible for was the other inconsiderate guests. Walking past the room laughing and joking at gone mid night and blasting music out at 3am so I would bear this in mind when considering this hotel. Also please consider it is according to our taxi driver in the red light district,
Stayed 3 nights in Mar 2023
Response from Roland on 2023/4/26
Dear Amanda,As you have correctly pointed out, the compact configuration of our rooms is a direct result of Singapore's land constraints. Nevertheless, our rooms have been carefully designed to balance comfort and affordability. In case of excessive noise from your neighbours, please approach our colleagues at the frontdesk, and they will make sure that your stay continues to be undisturbed and pleasant. The length of our beds are 1.9m and it is suitable for most of our guests. We apologise that additional pillows were not available during your stay. We do hope you can provide your feedback directly with our Front Desk during your stay so that they can assist as much as possible in restoring a comfortable stay for you. Thank you.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Nittha

Business traveler, Traveled with partner
I expected them to fill in toilet paper and clean it probably
Stayed 3 nights in Feb 2023
Response from Roland on 2023/4/8
Dear Nittha,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. I'm sorry that I do not quite understand your comments. Toilet paper is provided and also replenished in all our room. Do inform my Front Desk colleagues if you require any assistance during your stay. We hope to remain the hotel of your choice in your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

SIMON K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice budget hotel.
Indian fastfood Cafe just outside hotel. And many cafes and restaurants, bus stop and 7-11 less than 3 minutes walk from hotel. Hotel is clean. Many western tourist couples.
Stayed 3 nights in Feb 2023

10/10 Excellent

jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, fair price, a little walk in public transportation
Stayed 5 nights in Feb 2023

8/10 Good

Teddy

Liked: Cleanliness, staff & service
It's a budget hotel so don't expect too much in terms of amenities. However, it is pretty good value for money as the property is clean and comfortable.
Stayed 8 nights in Feb 2023
Response from Roland on 2023/3/13
Dear Teddy,Thank you for letting us know we have met your expectations as a budget-conscious urban explorer. We are indeed confident that our room rates are highly competitive in our market segment, offering a comfortable and affordable stay for our guests. We would love to have the opportunity to welcome you back again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Abdulla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You get what you paid for. Decent room. Downside window dont open so room gets moist. Other than that good room Location very good near buses and shops open 24/7 Halal food open all day . The street is busy and safe and mosque near by.
Stayed 2 nights in Feb 2023
Response from Roland on 2023/3/13
Dear Abdulla,Thank you for staying with us and appreciating our hotel's great access to a wide range of convenient amenities and public transport. You are indeed correct to point out that our hotel is in the vicinity filled with countless delectable dining options at all hours of the day! Just like most of the other hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive

8/10 Good

Le Minh Duc

Stayed 1 night in Feb 2023

8/10 Good

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean basic room
Stayed 1 night in Feb 2023

6/10 Okay

Ali Mohamed Ali

Liked: Cleanliness, staff & service
Disliked: Amenities
Toni from reception was a star. Evlin checkbin was soooo smooth and polite lady with glasses :) .... Hotel condition is old and needs updaing in bathroom beds and towels. Tv was not good Internet keeps cutting off. Needs a fridge and a safe. Management needs to spend more .... If it is on a budget price then go for it other wise go for Ibis gold same price and only 100 away or to hotel 81 Princess also just renewed 😀.
Stayed 6 nights in Jan 2023
Response from Roland on 2023/2/18
Dear Ali,Thank you for your kind compliments and we have shared your kind recognition with our staffs Toni and Evlin. Refrigerators are available at our higher-tier rooms and our welcoming front desk staff would be excited to recommend the relevant rooms if you require a refrigerator during your stay. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Amelia

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
The guy in the check in counter is not friendly, I just want to borrow butter knife in a nice way, but he answered me in a rude way, I am really upset.
Stayed 2 nights in Jan 2023
Response from Roland on 2023/2/18
Dear Amelia,Thank you for sharing your feedback. This is not reflective of our usual hotel standards and we will take this opportunity to remind our hotel team to do even better to delight our guests and create a memorable experience for all. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Peter

Stayed 1 night in Dec 2022
Response from Roland on 2023/1/21
Dear Peter,Thank you for your strong endorsement for ibis budget Emerald. We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Krissie

Liked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Andres

Traveled with family
Liked: Cleanliness
Rooms are good, small, and with the essentials. The area is old, but full of local restaurants with all types of foods!!! That’s the highlight!
Stayed 4 nights in Jun 2022
Response from Stanley on 2022/8/3
Dear Andres, it brings us great joy to hear that you enjoyed the vibrant neighbourhood which is filled with local delicacies! We hope to see you again on your next visit to Singapore. Warm Regards, Stanley Guest Relations Executive

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was fantastic for the price and the staff were so friendly I would definitely recommend this hotel for a budget hotel excellent as is Singapore
Stayed 1 night in May 2022

10/10 Excellent

Tey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2018

6/10 Okay

Janet

Traveled with family
Not much to say you get what you pay for. Basic. Indifferent staff. Location not brill but easy to get bus and train everywhere.
Stayed 4 nights in Mar 2020
Response from Thaddaeus on 2020/3/26
Dear Janet, Thank you for staying with us at ibis budget - Emerald, and appreciating the great accessibility offered by our hotel. Please consider staying with us again. Best Regards, Thaddaeus Guest Experience Executive

2/10 Terrible

Ian

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, room comfort
Tiny room
Booked a "superior" twin room, but it was tiny - too small to be able to open my suitcase without resting it in one of the beds. I had a wheelchair with me and there was novspace to put it. The drain in the bathroom had a terrible sewage smell. The shower had no hot water so only cold showers available. Very disappointed in the room.
Stayed 2 nights in Mar 2020
Response from Thaddaeus on 2020/3/26
Dear Ian, Thank you for your review. Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. Unlimited hot water is available all the time, and just needs to be turned on using a switch positioned right outside the bathroom. This is in line with Singapore's effort for energy conservation. I'm sorry to hear that there was an unpleasant smell in your room. I have submitted your feedback to the respective departments for ther review and follow-up. Please consider booking your stay at Fullerton Hotel or Raffles Hotel for a hotel experience that will be able to meet your expectaions. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Samad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Mags, United Kingdom

Traveled with group
Unfortunately our cruise ship couldn’t dock in Singapore, I did email the hotel to explain that we would have to cancel but there was no refund even with the serious reason
Stayed 1 night in Feb 2020
Response from Thaddaeus on 2020/2/20
Dear Mags, Thank you for your review. I'm sorry to hear that you were unable to stay with us. Unfortunately, as your booking was made on a non-refundable basis, we were unable to process a refund for you based on the terms and conditions of the transaction. Please accept our sincere apologies for the inconvenience caused. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice budget stay.
We stayed for 3 nights, as expected for a budget hotel the rooms are not very big, but if used only to sleep in at night while exploring the city during the day it is fine. Its about a 10 minute walk to the MTR that connects you to the bay area in 3-4 stops. There are lots of shops and restaurants within a 5 minute walk from the hotel.
Stayed 3 nights in Jan 2020

6/10 Okay

TSZ KIT

Business traveler
OK on balance
Good location with excellent variety of food, about 10min walk to the Kallang MRT station. Bottled water is provided. Room a bit small, working desk is small, no smaller towels and not enough coat hanger.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel
A little bit far from the MRT Station but the room rate is reasonable.
Stayed 3 nights in Jan 2020

6/10 Okay

Wahid, Perth

Traveled with family
Small for family but one night was ok. Air Conditioning was noisy. Bathroom and toilet was ok.
Stayed 1 night in Jan 2020
Response from Thaddaeus on 2020/1/31
Dear Wahid, Thank you for your kind review for our hotel. Small rooms are a common feature of budget category accommodation in land-scarce Singapore. Many travellers have found our hotel to be value-for-money. In fact, they appreciate the savings, given that they are out of the hotel for most of the day, spending their time with fun-filled activities here in Singapore. I have raised a Maintenance Request for the affected air-conditioning unit to be looked it. Thank you for letting us know how we could have served you better. Please consider staying with us again. Best Regards, Thaddaeus Guest Experience Executive

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good for a budget hotel.
Good convenient location. Near MRT, many ethnic food choices. A street full of hotels.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and easy to reach shops although I will give the frog porridge a miss.
Stayed 1 night in Dec 2019
Response from Thaddaeus on 2019/12/24
Dear Guest, Thank you for loving your experience here at ibis budget - Emerald, and highlighting our quiet environment and close proximity to shops and other amenities in the immediate vicinity! Please return to stay with us again the next time you explore Singapore! Season's Greetings, Thaddaeus Guest Experience Executive