Thank you for choosing Swissotel The Stamford.We are please that you found our service to your liking, and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
Thank you for choosing Swissotel Teh Stamford.We are glad that you found the location of the hotel to your liking, and we hope that you enjoyed sightseeing and shopping during your stay with us.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
8/10 不錯哦
lei shan
家庭旅遊
2023年11月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
lei shan
於 2023 年 10 月住了 3 晚
RS 於 2023年11月3日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
10/10 有夠讚
KING CHI
2023年10月29日
KING CHI
於 2023 年 10 月住了 2 晚
RS 於 2023年10月31日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
10/10 有夠讚
Yin-An
2023年10月19日
Yin-An
於 2023 年 10 月住了 2 晚
RS 於 2023年10月20日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
Thank you for staying with us at Swissotel The Stamford.We are delighted that you found the view from your room and our service to your liking. We appreciate your feedback and we have shared this with the team.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
8/10 不錯哦
Chi Fai
2023年6月21日
Chi Fai
於 2023 年 6 月住了 5 晚
RS 於 2023年7月12日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
Thank you for choosing Swissotel The Stamford.We are delighted that you found the location of the hotel to your liking and we do hope that you were able to visit nearby attractions and enjoy shopping at the mall.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
6/10 一般般
KIN HANG
2023年4月16日
KIN HANG
於 2023 年 4 月住了 2 晚
RS 於 2023年4月18日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
6/10 一般般
Wing Shan
家庭旅遊
2023年4月8日
喜歡:整潔度和客房舒適度
Paid harbour view but city view was given
I paid for a harbour view room type, but I was given a city view room type. I back to the lobby with the photo I took and complained to the staff and they insisted that it was a harbour view. I keep telling them i couldn’t persuade myself to accept it, they finally changed the room for me. The whole process was bad, feel like I was poorly, unfairly and dishonestly treated.
Wing Shan
於 2023 年 4 月住了 2 晚
RS 於 2023年4月10日回覆
Thank you for choosing Swissotel The Stamford.We are saddened to read about your stay experience with us, and rest assured that we have shared this with the teams for their review.Thank you for sharing this with us.Warm regards,Robert StrasserHotel Manager
4/10 不太好
Clara
2023年2月15日
不喜歡:員工素質
Poor check in - all self-service machines and no staff. They have gone paperless and even in room instructions and menu are only accessible using QRcodes. Guests feel they are left to deal with everything by themselves.
Clara
於 2022 年 12 月住了 2 晚
RS 於 2023年2月16日回覆
Thank you for choosing Swissotel The Stamford and for taking the time to share your feedback with us.We understand that some of our guest would prefer a more personalized service, as such, please accept our sincere apologies that there was no one available to assist you.As our guest stay experience is important to us, we have shared this with the teams for their review and action. Thank you for sharing this with us.Warm regards,Robert StrasserHotel Manager
10/10 有夠讚
chiayin
家庭旅遊
2023年1月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
chiayin
於 2023 年 1 月住了 4 晚
RS 於 2023年1月31日回覆
Thank you for staying with us at Swissotel The Stamford and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
10/10 有夠讚
Kin Fai Gary
2022年12月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
My 4th/5th times in this hotel, always for business. Was here 2 months ago with business partner and served nicely by front desk staff Clarence. Nice gentlemen and we met again this time, he sent me a complimentary cake for my re-visit. Always appreciate the Swissôtel service and surprise. Also, the SKAI Bar on 70th Floor is a must go place when I travel in Singapore. Highly recommended.
Kin Fai Gary
於 2022 年 12 月住了 2 晚
RS 於 2022年12月14日回覆
Thank you for choosing Swissotel The Stamford and for your continued support.We are glad that you had a great stay with us once again and that you were able to enjoy a drink at the SKAI bar.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager
8/10 不錯哦
真實旅客
商務旅客
2022年9月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay at Swissotel
The stay at Swissotel was good and the view was great, but the long queue for breakfast during surprised me. The hotel can accommodate a huge number of residents but only two places, each with around 170 seats, offered for having breakfast.
Also, I turned privacy sign on but the housekeeper still came in. Not sure why this would happen.
真實旅客
於 2022 年 9 月住了 2 晚
10/10 有夠讚
Chun hung
2022年6月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chun hung
於 2022 年 6 月住了 3 晚
RS 於 2022年6月20日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Robert Strasser
Hotel Manager
10/10 有夠讚
Yaohung
2022年6月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
環境很好服務態度很好值得推薦
Yaohung
於 2022 年 5 月住了 3 晚
RS 於 2022年6月13日回覆
Thank you for staying with us at Swissotel The Stamford.
We are glad that our teams were able to make your stay with us a memorable one and we look forward to welcoming you back.
Warm regards,
Robert Strasser
Hotel Manager
2/10 很糟糕
CHIA JUNG
家庭旅遊
2022年5月30日
喜歡:住宿環境和硬體和客房舒適度
不喜歡:員工素質
這次的服務很差 完全沒有五星級飯店的水準
CHIA JUNG
於 2022 年 5 月住了 11 晚
RS 於 2022年6月13日回覆
Thank you for choosing Swissotel The Stamford and for sharing your feedback with us.
As our guest stay experience is important to us, we have shared this with the teams for their improvement.
Thank you once again for sharing this with us.
Warm regards,
Robert Strasser
Hotel Manager
10/10 有夠讚
Ching Long
商務旅客
2022年5月10日
喜歡:整潔度和住宿環境和硬體
商務旅遊首選 地點方便
Ching Long
於 2022 年 5 月住了 1 晚
RS 於 2022年5月11日回覆
Thank you for choosing Swissotel The Stamford,
We are glad that you found the hotel to your liking and we look forward to welcoming you back.
Warm regards,
Robert Strasser
Hotel Manager
10/10 有夠讚
SHUWEN
家庭旅遊
2020年2月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SHUWEN
於 2019 年 8 月住了 3 晚
JP 於 2020年2月17日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
Li-Hung
家庭旅遊
2020年2月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Li-Hung
於 2020 年 1 月住了 3 晚
JP 於 2020年2月13日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2020年2月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 2 月住了 3 晚
JP 於 2020年2月11日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for choosing Swissotel The Stamford.
We are delighted to read that you thoroughly enjoyed your upgrade to the executive club room and the executive club lounge.
Thank you for recognizing the efforts of the hotel in ensuring the safety and hygiene of our guests and colleagues.
We look forward to welcoming you back in the near future.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
親子旅遊
2020年2月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點方便,景色好,房間裡附有膠囊咖啡機
真實旅客
於 2020 年 2 月住了 2 晚
JP 於 2020年2月7日回覆
Thank you for choosing Swissotel The Stamford.
We are delighted that you enjoyed the coffee amenity in the room and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
Yi Chen
家庭旅遊
2020年2月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yi Chen
於 2020 年 1 月住了 3 晚
JP 於 2020年2月6日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for staying at Swissotel The Stamford and for your review.
We are pleased that you found the location of the hotel to your liking and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2020年1月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 1 月住了 1 晚
JP 於 2020年2月3日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
親子旅遊
2020年1月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點ok 自助check in不大方便
真實旅客
於 2020 年 1 月住了 3 晚
JP 於 2020年1月31日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
JEN HUA
家庭旅遊
2020年1月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
JEN HUA
於 2020 年 1 月住了 4 晚
JP 於 2020年1月31日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for choosing Swissotel The Stamford.
We are glad that you found the rooms to your liking and we have taken note of your feedback on the mattress. We do look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2020年1月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2020 年 1 月住了 2 晚
JP 於 2020年1月31日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
8/10 不錯哦
真實旅客
2020年1月27日
真實旅客
於 2020 年 1 月住了 6 晚
JP 於 2020年1月28日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2020年1月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
棒透了
地點超好 VIEW絕佳
房間設施優良 有浴缸啊
有百貨公司跟飯店連接 且進地鐵站 超方便
真實旅客
於 2020 年 1 月住了 1 晚
JP 於 2020年1月27日回覆
Thank you for choosing Swissotel The Stamford.
We are delighted that you had a great view from your room and enjoyed the location of the hotel.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
6/10 一般般
真實旅客
家庭旅遊
2020年1月21日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Long line for check-in
Long line and wait for check-in and check-out
真實旅客
於 2020 年 1 月住了 1 晚
JP 於 2020年1月24日回覆
Thank you for staying at Swissotel The Stamford and for your feedback.
As we strive to continually improve, we have shared this with the teams for their review and improvement.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for staying at Swissotel The Stamford.
Please accept our apologies for any inconvenience caused. As our guest stay satisfaction is of utmost importance, we have shared this with the teams for their review and improvement.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
8/10 不錯哦
真實旅客
家庭旅遊
2020年1月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Avoid checking in at peak hour
Everything was good except the self-service check-in system. We arrived at 3ish, the queue was very long andany people who were doing the self-checking in at the front seemed to have troubles. Especially those big families of 3-4 they ended up working hard at the computer for over 15 minutes and still did not complete. The staff was kind enough to offer help to those with kids by getting their passport to do manual check in. The whole check in process took over 30 minutes for me, which is quite annoying.
真實旅客
於 2019 年 12 月住了 1 晚
JP 於 2020年1月23日回覆
Thank you for staying at Swissotel The Stamford and for your feedback.
As our guest stay experience is of utmost importance to us, rest assured that the teams are looking into this.
We do hope that we will be able to redeem ourselves by welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
商務旅客
2020年1月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
有幾間房間隔日沒有整理
真實旅客
於 2020 年 1 月住了 2 晚
JP 於 2020年1月23日回覆
Thank you for choosing Swissotel The Stamford and for your feedback.
We have shared this with the teams for their review and improvement.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
6/10 一般般
Oi Yan
家庭旅遊
2020年1月1日
喜歡:客房舒適度
Service is below expectation
1) The location, sea view and the floor we stayed were nice.
2) The rooms ar clean but the janitor forgot to replenish some of amenities sometimes like shower cap.
3) We booked 2 rooms for 5 persons in exactly the same configuration (twin room with double bed x 2) but we were given a room with one bed only. There were no mention about it during check-in. We were shocked to see it as we were coming from two different families.
4) We ordered breakfast via email before our trip for 2 days only. The Room Reservation confirmed as ok but finally we were charged for 3 days during check-out. I am still dealing this matter with the hotel.
Oi Yan
於 2019 年 12 月住了 3 晚
JP 於 2020年1月6日回覆
Thank you for staying at Swissotel The Stamford.
We appreciate your feedback and as we strive to continually improve, we have shared this with the teams for their review and action.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
8/10 不錯哦
Puzzland,Hong Kong
親子旅遊
2019年12月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the self check in computerized system is wasting guests time. At the end, the staff still need to accopany with the guests to.check in. what the point to comouterize? i cannot see any efficiency in the whole process. just a gimmick !
Puzzland
於 2019 年 12 月住了 4 晚
JP 於 2020年1月23日回覆
Thank you for choosing Swissotel The Stamford and for your feedback.
Rest assured that the teams are working on improving the assisted check in system to ensure that our guests stay experience is great from the start.
Once again, thank you for sharing your feedback.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for choosing Swissotel The Stamford.
We are delighted that you enjoyed the views for the hotel and found us conveniently located with the adjacent shopping mall.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2019年12月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 12 月住了 2 晚
JP 於 2019年12月23日回覆
Thank you for staying at Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2019年12月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點很好,瀕臨地鐵站City Hall, City Link Shopping mall
房間可以慢慢欣賞濱海灣金沙酒店夜景
真實旅客
於 2019 年 12 月住了 2 晚
JP 於 2019年12月13日回覆
Thank you for choosing Swissotel The Stamford.
We are pleased that you found the location of the hotel and the view from your room to your liking.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
商務旅客, 團體旅遊
2019年12月10日
喜歡:整潔度、員工素質和住宿環境和硬體
是一家老飯店但是還算舒適
真實旅客
於 2019 年 12 月住了 2 晚
JP 於 2019年12月13日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
2019年12月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 11 月住了 4 晚
JP 於 2019年12月13日回覆
Thank you for choosing Swissotel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
家庭旅遊
2019年11月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
😊👍
Excellent stay, convenient location & professional staff
真實旅客
於 2019 年 11 月住了 4 晚
JP 於 2019年11月29日回覆
Thank you for choosing Swissôtel The Stamford.
We are glad that you found the location of the hotel to your liking and that you had a great stay with us.
We look forward to welcoming you back in the near future.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
2019年11月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
位置方便。海景房景致無敵
真實旅客
於 2019 年 11 月住了 3 晚
JP 於 2019年11月28日回覆
Thank you for staying at Swissôtel The Stamford and we are glad that you enjoyed the view from your room.
We look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
Shu-Chih
家庭旅遊
2019年11月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shu-Chih
於 2019 年 11 月住了 1 晚
JP 於 2019年11月19日回覆
Thank you for staying at Swissôtel The Stamford and we look forward to welcoming you back.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
Pei-Lan
2019年10月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Could be the best experience all over the world!
Could be the best experience to live all over the world and the price is quite efficient to have such kind of quality for every points of view.
The night view is sooooooooooooooo good (if you have). Breakfast on 65th floor are sooooooooogood ,too.
Pei-Lan
於 2019 年 10 月住了 3 晚
Jacqueline Poey 於 2019年11月4日回覆
Thank you for staying with us at Swissôtel The Stamford.
We are delighted that you enjoyed the view from our Executive Club Lounge on located on the 65th floor.
We do look forward to welcoming you back in the near future.
Warm regards,
Jacqueline Poey
Hotel Manager
10/10 有夠讚
真實旅客
2019年10月24日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
會再次住宿的酒店
地點非常方便,面海的陽台夜景超美!
真實旅客
於 2019 年 10 月住了 2 晚
Jacqueline Poey 於 2019年10月29日回覆
Thank you for staying with us at Swissôtel The Stamford.
We are delighted that you found the view from your room to your liking and we do look forward to welcoming you back soon.
Warm regards,
Jacqueline Poey
Hotel Manager
Thank you for choosing Swissôtel The Stamford.
We are saddened that we were not able to meet your expectations on the view although the room assigned is a harbor facing room. We have shared your feedback with the teams for their review as we work on improving our guest stay experience.
We look forward to welcoming you back in the near future.
Warm regards,
Jacqueline Poey
Hotel Manager