住宿景觀

新加坡泛太平洋酒店的評分

5 out of 5

評論

9.2

太棒了

10 分,有夠讚;1031 則評論中有 714 則" "
8 分,不錯哦;1031 則評論中有 203 則" "
6 分,一般般;1031 則評論中有 62 則" "
4 分,不太好;1031 則評論中有 26 則" "
2 分,很糟糕;1031 則評論中有 26 則" "

9.2/10

整潔度

9.2/10

員工素質

9.2/10

設施服務

9.0/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Wing Chi

喜歡:整潔度、員工素質和住宿環境和硬體
Very convenient
於 2024 年 2 月住了 4 晚
Steffie 於 2024年2月15日回覆
Dear Wing Chi,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you rated you had a good stay with us.Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay with us in the future.

10/10 有夠讚

Ka Yan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean.
於 2024 年 2 月住了 1 晚
Steffie 於 2024年2月15日回覆
Dear Ka Yan,Thank you for sharing your experience with us! We're thrilled to hear that you found our facilities to be very clean.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay at Pan Pacific Singapore in the future!

8/10 不錯哦

SHIH-TSUNG

於 2023 年 11 月住了 3 晚
Pan Pacific Singapore Team 於 2023年11月10日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

JUI-TING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 5 晚
Pan Pacific Singapore Team 於 2023年11月6日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

I-Fan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Pan Pacific Singapore Team 於 2023年9月20日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

4/10 不太好

Chen

家庭旅遊
喜歡:整潔度
我們登記入住比較晚,等待了一陣子才輪到我們,後面還一些人在排隊,櫃台人員太少了態度也冷淡,買了海灣景的房間,竟給我們5樓,連個海灣都看不到,還發現無法使用冰箱,電話詢問後說必需要先扣保證金才能使用,但登記入住時櫃台人員根本沒有要求或詢問我們,疲累的身體已經不想再下去處理,打開電視也是無訊號,這是我們住過第一間感受如此不好的五星級飯店,即使房間是乾淨新穎,也讓我們覺得很不值得。隔天請工程師來調整電視,並沒有久候,但電影節目我們只能看一台。
於 2023 年 8 月住了 1 晚
新加坡泛太平洋团队 於 2023年8月21日回覆
尊敬的宾客, 感谢您的评语。很抱歉得知您对于这次体验的某方面感到不满。在新加坡泛太平洋酒店,我们的服务宗旨是为宾客打造难忘的酒店体验因此我们已将您的评语反映给有关部门。为了进一步改善我们提供的服务,在此请您发电邮与我们分享您入住体验的更多详情。这会让我们针对您的评语进行所须的改善。我们期待收到您的来信,同时也期待您能给我们一次改善您对新加坡泛太平洋酒店的印象再次选择与我们入住。此致, 新加坡泛太平洋团队

10/10 有夠讚

Chi Lam

於 2023 年 7 月住了 3 晚
Pan Pacific Singapore Team 於 2023年8月15日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

Chih-Hung

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 6 晚
Pan Pacific Singapore Team 於 2023年7月17日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

JIAN

喜歡:員工素質和住宿環境和硬體
於 2023 年 5 月住了 2 晚
Pan Pacific Singapore 於 2023年5月25日回覆
Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

8/10 不錯哦

tin yau

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 1 月住了 3 晚
Pan Pacific Singapore 於 2020年2月4日回覆
Thank your for the positive rating, we look forward to welcoming you back.

10/10 有夠讚

Daniel

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very beautiful room and view, great location, nice staff
於 2020 年 1 月住了 4 晚
Pan Pacific Singapore 於 2020年2月4日回覆
Thank you for taking the time to share your positive experience. We certainly look forward to welcoming you back for another wonderful experience.

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度和住宿環境和硬體
不喜歡:設施服務
1) 房間收拾補給常常有遺漏,補給不足 2)自助餐廳在早餐時段,客人走時沒有用清毒噴液噴桌面。雖然餐廳經理說防疫期間會做,但實際沒有。地下亦有上次客人留下的食物殘渣。衛生不足。
於 2020 年 1 月住了 4 晚
Pan Pacific Singapore 於 2020年2月6日回覆
感谢您抽出时间与我们分享您的看法。我们会把您的反馈意见转给相关部门以进一步调查您提出的问题,我们希望能有机会再次迎接您的莅临.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2020 年 1 月住了 3 晚
Pan Pacific Singapore Team 於 2020年1月30日回覆
Thank you for sharing your rating with us. We hope to have the opportunity of serving you again soon.

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
Check-in wait too long
分別住了兩晚,兩次Check-in都等勁耐,上網預訂時要求了bb浴盆和single bed, 返房時乜都冇,又要去reception問番,幸好工作人員服務態度好好,很快解決了問題。 位置不錯,近地鐵站和商場,早餐一流,種類多和美味。
於 2019 年 12 月住了 1 晚
Pan Pacific Singapore Team 於 2020年1月28日回覆
Thank you for sharing this review which allows us to continually improve our service standards and facilities. • While we strive to deliver seamless yet personalised check-in experiences for all our guests, the waiting time to check in occasionally varies depending on the volume of guests who are checking in at the moment. We apologise for the delay that you experienced and have shared your comments with our Front Office team who continually seek ways to enhance our guests’ arrival experience. We hope this incident has not changed your otherwise positive impression and we look forward to the pleasure of serving you again soon.

8/10 不錯哦

susan

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
前台員工服務水準優越,但酒店實在是殘舊了,但無敵的海灣景,總算物有所值
於 2019 年 12 月住了 2 晚
Pan Pacific Singapore Team 於 2020年1月28日回覆
Thank you for choosing Pan Pacific Singapore. We are delighted to hear you've had a wonderful time at the hotel and we look forward to welcoming you back again soon.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Pan Pacific Singapore 於 2019年12月27日回覆
Thank you for your positive rating, we look forward to welcoming you back.

10/10 有夠讚

杜杜,香港

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
酒店交通方便,附近有MRT,跟大型商場連接,環境寧靜。早餐食物豐富,選擇多,食材優質。酒店附近食肆選擇多,各種價格餐廳均可供選擇,豐儉由人。
於 2019 年 12 月住了 3 晚
Pan Pacific Singapore Team 於 2020年1月28日回覆
Thank you for staying with Pan Pacific Singapore and highlighting our convenient location in the heart of Marina Bay. We look forward to welcoming you back for another wonderful stay.

8/10 不錯哦

JY,Hong Kong

商務旅客, 團體旅遊
喜歡:整潔度、員工素質和設施服務
Hotel is clean, food is good there, everything is very nice I have to say. Except the bed is too soft, blacket is too hot.
於 2019 年 11 月住了 2 晚
Pan Pacific Singapore Team 於 2019年11月11日回覆
Thank you for sharing this review with us on Expedia. We are delighted to hear you've enjoyed your stay and dining experience at the hotel. Please do make yourself at home and adjust the air-conditioning to your comfort on your next visit. We look forward to the pleasure of serving you again soon.

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度和員工素質
會跳電,需要放刮鬍刀,冷氣不夠強
於 2019 年 10 月住了 3 晚
Pan Pacific Singapore Team 於 2019年10月14日回覆
Thank you for taking the time to share your review with us. We are sorry to hear of your less than satisfactory experience and if you would connect with us with more information, we will investigate the issue and follow up with you directly to address your concerns. We look forward to hearing from you.

10/10 有夠讚

JIANJUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
very good
酒店地点非常好,适合商务出行
於 2019 年 9 月住了 1 晚
Pan Pacific Singapore Team 於 2019年10月7日回覆
Thank you for sharing your review with us. We are delighted you appreciated the convenient location of the hotel and we look forward to welcoming you back in the near future.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 7 月住了 3 晚
Pan Pacific Singapore Team 於 2019年8月13日回覆
Thank you for sharing your feedback with us, we hope to have the opportunity to welcome you back.

10/10 有夠讚

Sheng-Hua

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚
Pan Pacific Singapore Team 於 2019年7月22日回覆
Thank you for choosing Pan Pacific Singapore as your choice of accommodation. We are delighted that you had an overall positive experience and we certainly look forward to welcoming you back.

10/10 有夠讚

Sky

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and good stay
Nice and good stay!
於 2019 年 6 月住了 2 晚
Pan Pacific Singapore Team 於 2019年6月27日回覆
Thank you for taking your time to write this generous review of us. Our vision is to create memorable hotel experiences for our guests and we are delighted that you enjoyed the personalised service and had a positive stay. We look forward to the opportunity of welcoming you back again in the future.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Services good and staff kindness Room is clean Swimming pool very good
於 2019 年 6 月住了 5 晚
Pan Pacific Singapore 於 2019年6月17日回覆
Thank you for your positive review. Your kind compliments on our associates will be conveyed to them. We hope to welcome you again.

10/10 有夠讚

Roseline

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Big step up after staying at Shangri la in Sentosa. From the lobby to the rooms - experience was fantastic.
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Xin

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel with amazing views in an amazing location.
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Bruce

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top class hotel
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jacques

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. Central. Great staff.
於 2024 年 3 月住了 2 晚

8/10 不錯哦

Felix

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Hayden

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, a little stale in terms of atmosphere but well located and clean and modern
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Nancy

喜歡:整潔度、員工素質和住宿環境和硬體
So convenient to everything. Beautiful view of the Gardens by the Bay, Singapore Flyer, Marina Bay Sands, and harbour from the room. Concierge staff especially friendly and accommodating. Would highly recommend the Hotel for your stay in Singapore.
於 2024 年 3 月住了 3 晚

8/10 不錯哦

MASATAKA

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
サンズも部屋から見えるほど。非常に景色が良かった。また、周辺のモールにもホテル内から繋がっているので便利。
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Anita

喜歡:整潔度、員工素質和住宿環境和硬體
Nice and clean property Close to all major attractions Friendly staff
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Brian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location for shopping and eating, proximity to MRT and easy access to tourist venues.
於 2024 年 3 月住了 4 晚

10/10 有夠讚

Maricar

Had an amazing stay! Room was great and staff was very friendly and helpful. Will definitely stay there again!
於 2024 年 3 月住了 5 晚

10/10 有夠讚

yann

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Top
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Shogo

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
良かった
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Jeffrey

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel with great facilities
於 2024 年 3 月住了 3 晚
Steffie 於 2024年3月15日回覆
Dear Jeffrey,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We aim to provide a great experience for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely Yours,Pan Pacific Singapore

10/10 有夠讚

Stephen,Adelaide

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful Staff
於 2024 年 2 月住了 3 晚
Steffie 於 2024年3月15日回覆
Dear StephenThank you for your positive feedback! We're thrilled to hear that you enjoyed your stay at our hotel. We aim to provide a great experience for all our guests, and we're delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely Yours,Pan Pacific Singapore

10/10 有夠讚

Nancy,Rancho Santa Margarita

情侶出遊
喜歡:設施服務和住宿環境和硬體
We loved the Pan Pacific! We stayed 4 nights. The rooms have been beautifully updated, the location is very convenient to the train, and the pool are was pristine. We loved our morning breakfast buffet. If we come back to Singapore, we will stay here again.
於 2024 年 3 月住了 4 晚
Steffie 於 2024年3月15日回覆
Dear Nancy,Thank you for your fantastic review! We're thrilled to hear that you loved your stay at Pan Pacific Singapore.It's wonderful to know that you enjoyed our beautifully updated rooms and found our location convenient, especially with easy access to the train. We're delighted that you also had a great time at our pristine pool area and enjoyed the morning breakfast buffet.We appreciate your kind words and are honored that you would choose to stay with us again if you return to Singapore. We can't wait to welcome you back for another memorable stay!

10/10 有夠讚

Deborah

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is amazing, from when you get out of the car,all the way to your room. Room was large, very clean, no storage for clothes as we were staying for ten nights I couldn't unpack. Restaurant prices are very expensive, but the food we did have was lovely. Swimming pool was clean and well set out.
於 2024 年 3 月住了 10 晚
Steffie 於 2024年3月15日回覆
Dear Deborah,Thank you for your wonderful feedback! We're thrilled to hear that you had an amazing experience during your stay at our hotel.It's fantastic to know that you found our hotel impressive from the moment you arrived, and that your room was large, very clean, and comfortable. We apologize for any inconvenience caused by the lack of storage for your clothes during your extended stay. Your feedback is important to us, and we will take this into consideration for future improvements.We're glad to hear that you enjoyed the food in our restaurant, despite finding the prices to be expensive. We strive to provide high-quality dining options for our guests, and we appreciate your positive comments about the food quality.We're also pleased that you enjoyed the swimming pool and found it to be clean and well set out. We hope you had a relaxing time by the poolside.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

6/10 一般般

MOHAMMED,Riyadh

喜歡:員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Pan Pacific Singapore Team 於 2024年3月8日回覆
Dear Guest,Thank you for sharing this review which allows us to continually improve our service standards and facilities. We are sorry to hear of your less than satisfactory experience. Please contact the hotel directly with more information, and we will investigate the issue and follow up with you directly to address your concerns. We sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore and look forward to hearing from you soon.Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

Julianne,Chicago

喜歡:整潔度、員工素質和住宿環境和硬體
It was a lovely hotel in a great location!
於 2024 年 3 月住了 4 晚
Pan Pacific Singapore Team 於 2024年3月8日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

Chee

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Pan Pacific Singapore Team 於 2024年3月8日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

Roxanne

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place to stay. Staff helpful.
於 2024 年 3 月住了 2 晚
Pan Pacific Singapore Team 於 2024年3月8日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

8/10 不錯哦

Lesley

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Brilliant hotel. Just one slight complaint about the bed clothes on all three nights which felt damp. Altered the air conditioning to no avail. This was our second visit within a month to this hotel. On our first visit we did not have this problem.
於 2024 年 2 月住了 3 晚
Pan Pacific Singapore Team 於 2024年3月8日回覆
Dear Guest,Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Sincerely Yours, Pan Pacific Singapore Team

10/10 有夠讚

YANYAN

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice place to stay.
於 2023 年 12 月住了 5 晚
Steffie 於 2024年3月1日回覆
Dear YanYan,Thank you for your positive review! We're thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pan Pacific Singapore in the future!Sincerely Yours,Steffie HonadiGuest Experience & Service Quality Manager

10/10 有夠讚

Bernadette S

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice place, staff are all friendly and easy access to everything.
於 2024 年 2 月住了 3 晚
Steffie 於 2024年3月1日回覆
Dear Bernadette,Thank you for your positive review! We're thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pan Pacific Singapore in the future!Sincerely Yours,Steffie HonadiGuest Experience & Service Quality Manager

10/10 有夠讚

PAULA,Beaumont

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Steffie 於 2024年3月1日回覆
Dear Paula,Thank you for your positive review! We're thrilled to hear that you had a great experience with us. If you have any further feedback or if there's anything we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pan Pacific Singapore in the future!Sincerely Yours,Steffie HonadiGuest Experience & Service Quality Manager