The hotel is newly open in Dec 2017 and we stayed there in Jan 2018. I don't know if because they are newly opened, the staff training is not enough. We stayed for more than 45 mins for check-in. The reason was not many people for check-in, it was because the room is not ready yet. We were not early arrived hotel for check-in, actually, we arrived around 17:00 (2 hours late for normal check-in time). Unlucky, they said the room is not ready. Very disappointed for so big group of this hotel.