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新加坡羅伯遜碼頭洲際飯店 - IHG 旗下飯店的評分

5 out of 5
新加坡羅伯遜碼頭洲際飯店 - IHG 旗下飯店
1 Nanson Road, at Robertson Quay, Singapore

評論

9.0

太棒了

10 分,有夠讚;397 則評論中有 245 則" "
8 分,不錯哦;397 則評論中有 110 則" "
6 分,一般般;397 則評論中有 23 則" "
4 分,不太好;397 則評論中有 10 則" "
2 分,很糟糕;397 則評論中有 9 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Ming Hung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice
於 2022 年 11 月住了 1 晚

10/10 有夠讚

Raymond Honfu

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good neighborhood
It is in one of the best neighborhoods of Singapore with many nice eateries around. It is a pleasant walk along the river bank in the evening.
於 2022 年 7 月住了 20 晚
Rafael Shah 於 2022年9月3日回覆
Dear Raymond Honfu, Thank you so much for your kind review. We definitely agree that Robertson Quay is a great location with plenty of dining options and I am glad to learn you have enjoyed your time in the neighborhood. We are thrilled that you enjoyed your experience with us and look forward to welcoming you back on your next visit. Stay safe,Rafael ShahRooms Division Manager

4/10 不太好

真實旅客

家庭旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質
I am very disappointed with the service of this 5 star hotel. Very bad experience.
於 2019 年 12 月住了 3 晚

10/10 有夠讚

Yachi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very new and fine service I would like to go again if visit SG
於 2019 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hoping the swimming pool could be open till 23:30
於 2019 年 8 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Breakfast ok
Clean while cozy
於 2019 年 8 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
推荐
周边环境很好,距离克拉码头步行10分钟左右,去各个观光景点都很方便。酒店整洁房间舒适,服务态度很好。推荐
於 2019 年 4 月住了 4 晚

10/10 有夠讚

Chun Yu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 4 晚

10/10 有夠讚

Yeung,Hong Kong

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good place, easy to access, the room is big, sufficient facilities. we enjoy the nights there
於 2019 年 2 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間雖小但舒適,景觀挺好
以套房來說,房間偏小,但算舒適且不像一般飯店翻新,有一股不好聞的氣味,這點很棒。Longe 早餐選擇不多,但還算精緻,咖啡好喝。水壓偏小,但不知是不是新加坡都如此,目前住的飯店沒有一家水壓夠大。
於 2019 年 3 月住了 1 晚

10/10 有夠讚

Chunli

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Brand new room, small but well-designed.
於 2019 年 2 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely stay but not very convenient transport
A bit too far away from MRT, the closest station would need 15 mins walk. Nice neighbourhood and relatively new hotel. Love its breakfast most!
於 2019 年 1 月住了 5 晚

8/10 不錯哦

WEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It takes some time for the staff to pick up the instant room service hotline.
於 2019 年 1 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staffs are super helpful, prices are reasonable. Next to Robertson Quey, many good resturants around. Convienicense to go anywhere. Next time visit SG, will definately stay back in this hotel.
於 2018 年 12 月住了 3 晚

10/10 有夠讚

POCHIA

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

Good service
於 2018 年 9 月住了 2 晚

10/10 有夠讚

Wen Yu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s a hotel near the Singapore river, close to Clarke Quay, these two are my criteria, there are many hotels nearby, but I went with intercontinental because I have never experienced this brand. Turns out really good, I will revisit again, if I am visiting Singapore.
於 2018 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 7 月住了 3 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
The hotel is clean and nice, hotel staffs are nice and helpful, breakfast is a bit lack of choices but actually is more than enough for a few days stay, many nice restaurants nearby, but might be a little bit noisy down there, and the room is really small, not much spaces for big baggages and we took taxi all the time! It’s a nice hotel overall if you go for biz trip, a couple or a small family!
於 2018 年 7 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地点方便
於 2018 年 5 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Thought it’s a bit far away from bus stop and mrt station, it’s just next to Singapore River. Running along the river was nice. Staff was warm-hearted and enthusiastic. After we checked in, the staff from reception just went up to the room with me and gave a short orientation to me. Very satisfied experience.
於 2018 年 4 月住了 2 晚

10/10 有夠讚

tim,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Despite far from mrt station, everything was excellent with clean room, boutique but nice swimming pool, shops nearby are convenient.
於 2018 年 2 月住了 3 晚
InterContinentalRQ 於 2018年3月1日回覆
Dear tim, Thank you for sharing about your stay experience with us! It's always a delight to hear that our guests have enjoyed their time with us, and we definitely look forward to welcoming you back to InterContinental Singapore Robertson Quay again in future. Best Regards, Zak Muysken Director of Guest Services

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
New HTL Great!
InterContinentalRQ 於 2018年12月3日回覆
Dear Valued Guest, Thank you so much for writing this review. Your kind words have been shared with our colleagues and I look forward to welcoming you back again in the future! Best Regards, Zak Muysken Director of Guest Services

10/10 有夠讚

Jiahua

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Superb location
Superb location. But the room is quite small.
於 2017 年 11 月住了 3 晚
Dear Jiahua, Thank you so much for writing this great review! The team is extremely happy to learn you have had an enjoyable time at InterContinental Singapore Robertson Quay. Your positive stay experience is something we take great pride in and I look forward to welcoming you back again in the future! Best Regards, Zak Muysken Director of Guest Services

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 10 月住了 2 晚
Thank you for the excellent review! Here at InterContinental, we always strive to make each stay as pleasant and comfortable as possible for our guests, and we are always eager to hear your feedback. I am very pleased to learn that you have enjoyed your stay with us and we look forward to having you at our hotel again! Best regards, Zak Muysken Director of Guest Services

10/10 有夠讚

AYAKO

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 4 晚
Stefan Sigmund (Rooms Division Manager) 於 2024年3月18日回覆
Dear Ayako, Thank you for your overall positive rating. We are delighted to hear that you had a wonderful stay. We are looking forward welcoming you back to Singapore in the near future. Kind Regards,

10/10 有夠讚

JISUNG

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
출장가기 좋은 호텔입니다
방은 넓지 않고 조식 메뉴도 다소 단조로운 면이 있기는 하나 위치도 좋고 깨끗해서 좋습니다
於 2024 年 1 月住了 2 晚
Douglas Heng 於 2024年1月23日回覆
Dear Jisung, Thank you for your perfect score and for making InterContinental Singapore Robertson Quay your choice accommodation in Singapore. We are delighted to hear that you enjoyed your stay. Your honest review regarding the room size and breakfast will definitely go a long way to motivate and inspire all of us to achieve perfection in our service and facilities.We sincerely cannot wait to welcome you back for another memorable experience at InterContinental Singapore Robertson Quay. Thank you.Warmest Regards, Douglas HengFront Office Manager

10/10 有夠讚

XueMing

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Douglas Heng 於 2024年2月13日回覆
Dear paranjothy, Thank you for choosing to stay with us and for giving us a perfect score. Please do let us know whenever you are coming back to visit, and we will definitely do our best to take care of you. Should you have any further comments or preferences, feel free to share them with us.Thank you.Regards,Douglas HengFront Office Manager

10/10 有夠讚

Maureen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
❤️ Singapore
Visiting Singapore for the first time Perfect location on the Quay - centrally located to many points of interest, restaurants and nightlife!
於 2023 年 12 月住了 6 晚
Douglas Heng 於 2023年12月23日回覆
Dear Maureen,Greetings from the InterContinental Singapore Robertson Quay! We sincerely thank you for the wonderful score that you have provided, as perfection in our service delivery and facilities is what we strive for. We are pleased that you enjoyed the convenience that our location provided.We hope that you will still choose to stay with us during your travels to Singapore in the near future, and if you do, please feel free to reach out. Thank you.Warmest Regards, Douglas Heng Front Office Manager

10/10 有夠讚

Si

於 2023 年 12 月住了 3 晚
Douglas Heng 於 2023年12月14日回覆
Dear Si,Greetings from the InterContinental Singapore Robertson Quay! We sincerely thank you for the wonderful score that you have provided, as perfection in our service delivery and facilities is what we strive for. We hope that you will still choose to stay with us during your travels to Singapore in the near future, and if you do, please feel free to reach out. Thank you.Warmest Regards, Douglas Heng Front Office Manager

8/10 不錯哦

paranjothy

於 2023 年 12 月住了 1 晚
Douglas Heng 於 2024年2月13日回覆
Dear paranjothy, Thank you for choosing to stay with us and for giving us the great score. If there's anything specific you would like us to address or improve upon during your stay, please don't hesitate to reach out to our staff, who are dedicated to ensuring your comfort. We value your feedback and hope the remainder of your stay is enjoyable. Should you have any further comments or preferences, feel free to share them with us.Thank you.Regards,Douglas HengFront Office Manager

10/10 有夠讚

Suet Wing Fedora

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I like the staff very nice and helpful
於 2023 年 11 月住了 2 晚
Douglas Heng 於 2023年12月9日回覆
Dear Suet Wing Fedora, Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed your visit and felt comfortable at our hotel. Our staff takes great pride in offering excellent service, and we're glad you appreciated the additional perks. We look forward to welcoming you back for another enjoyable stay.Sincerely, Douglas HengFront Office Manager

10/10 有夠讚

Evert

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Locatie netheid van het hotel en personeel
於 2023 年 11 月住了 1 晚
Douglas Heng 於 2023年12月9日回覆
Dear Evert, Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed your visit and felt comfortable at our hotel. Our staff takes great pride in offering excellent service, and we're glad you appreciated the additional perks. We look forward to welcoming you back for another enjoyable stay.Sincerely, Douglas HengFront Office Manager

10/10 有夠讚

HUNG LIM

於 2023 年 11 月住了 1 晚
Douglas Heng 於 2023年12月9日回覆
Dear Hung Lim, Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed your visit and felt comfortable at our hotel. Our staff takes great pride in offering excellent service, and we're glad you appreciated the additional perks. We look forward to welcoming you back for another enjoyable stay.Sincerely, Douglas HengFront Office Manager

10/10 有夠讚

Julie Karen

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Directions or a map to show you were things were like day spa couldn’t find
於 2023 年 10 月住了 8 晚
Rafael Shah 於 2023年11月13日回覆
Dear Juile Karen, Thank you for choosing InterContinental Singapore Robertson Quay for your recent stay, and for taking the time to share your positive feedback with us. We truly appreciate your kind words and are delighted to hear that you had an enjoyable experience.Regarding your mention of the spa, we want to inform you that while we don't have an on-site spa, our dedicated Concierge team is more than happy to assist you in finding reliable spas within the Robertson Quay area. They have a strong network and can recommend options that align with your preferences.Once again, thank you for your glowing 5/5 review. Your satisfaction is our utmost priority, and we look forward to welcoming you back for another exceptional stay. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know.Sincerely, Rafael Shah Rooms Division Manager

10/10 有夠讚

Chloe

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We truly enjoyed our stay at this lovely, very comfortable hotel. The staff was welcoming and offered us sole additional perks such as access to the concierge services. We will return.
於 2023 年 9 月住了 1 晚
Rafael Shah 於 2023年11月4日回覆
Dear Chloe, Thank you for your kind words and for choosing to stay with us. We're thrilled to hear that you enjoyed your visit and felt comfortable at our hotel. Our staff takes great pride in offering excellent service, and we're glad you appreciated the additional perks. We look forward to welcoming you back for another enjoyable stay.Sincerely, Rafael Shah Rooms Division Manager

10/10 有夠讚

VIRISILA

於 2023 年 10 月住了 1 晚
Rafael Shah 於 2023年11月4日回覆
Dear VIRISILA, Thank you for your 5 upon 5 rating. We truly appreciate it. Stay safe, Rafael Shah Rooms Division Manager

8/10 不錯哦

MANUEL

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything great as usual but the only problem was the rooms that are located at the same side of the pubs can hear all the noise when the people was screaming watching games..
於 2023 年 9 月住了 3 晚
Rafael Shah 於 2023年11月4日回覆
Dear MANUEL, We greatly appreciate your continued support and feedback. We're delighted to hear that your overall experience was great, but we understand your concern about the noise from nearby pubs. We're continuously working on enhancing our guests' comfort, and we'll look into addressing this issue to ensure a quieter stay for you in the future. Your feedback is invaluable, and we can't wait to welcome you back for an even better experience.Sincerely, Rafael Shah Rooms Division Manager

10/10 有夠讚

yan

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice experience.
於 2023 年 8 月住了 2 晚
Rafael Shah 於 2023年11月4日回覆
Dear yan, We're delighted to hear that you had a very nice experience during your stay with us. Thank you for your kind words. We look forward to the pleasure of welcoming you back in the future. Sincerely, Rafael Shah Rooms Division Manager

10/10 有夠讚

Jessica Marie

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚
Rafael Shah 於 2023年11月4日回覆
Dear Jessica Marie, Thank you so much for your rating. We truly appreciate it. Sincerely, Rafael Shah Rooms Division Manager

8/10 不錯哦

Richard

喜歡:整潔度、員工素質和住宿環境和硬體
Great location next to the river walk with access to the Quays.
於 2023 年 8 月住了 2 晚
Rafael Shah 於 2023年11月4日回覆
Dear Richard, We're thrilled that you enjoyed our fantastic location next to the river walk with access to the Quays. Thank you for your positive feedback. We look forward to welcoming you back for another memorable experience.Sincerely, Rafael Shah Rooms Division Manager

10/10 有夠讚

Neil

喜歡:整潔度、員工素質和住宿環境和硬體
Walking distance to everything just follow the canal
於 2023 年 7 月住了 3 晚
Rafael Shah 於 2023年11月4日回覆
Dear Neil, We're delighted to hear that our convenient location allowed you to explore everything within walking distance along the canal. Thank you for sharing your experience. We hope to have the pleasure of hosting you again in the future. Always a pleasure, Rafael Shah Rooms Division Manager

10/10 有夠讚

MOHAMMAD FAHIM

於 2023 年 7 月住了 3 晚
Rafael Shah 於 2023年11月4日回覆
Dear MOHAMMAD FAHIM We're thrilled that you had a great experience during your stay. Your kind ratings mean a lot to us. Always a pleasure,Rafael ShahRooms Division Manager

8/10 不錯哦

Yee lung martin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very nice and good quality hotel
於 2023 年 6 月住了 3 晚
Rafael Shah 於 2023年11月4日回覆
Dear Yee lung martin, Thank you for your kind words. We're pleased to hear that you had a very nice experience and appreciated the quality of our hotel. We look forward to welcoming you back for another enjoyable stay. Always a pleasure,Rafael ShahRooms Division Manager

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel and accommodations
Excellent hotel and location. Quiet, elegant, excellent service, staff, accommodations and in room amenities. Highly recommend.
於 2023 年 6 月住了 6 晚
Aexas 於 2023年6月30日回覆
Dear AnonymousWarmest greetings from InterContinental Singapore Robertson Quay.Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an excellent experience at our hotel and enjoyed our location.We're thrilled that you found our hotel to be quiet, elegant, and equipped with excellent service, staff, accommodations, and in-room amenities. Providing a comfortable and memorable stay for our guests is our top priority, and your positive comments affirm that we are meeting our goals.Your recommendation means a lot to us, and we appreciate your kind words. We strive to create an exceptional experience for all our guests, and we're glad that we succeeded in your case.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another excellent stay. If there is anything else we can assist you with, please feel free to reach out.

8/10 不錯哦

Ryo

喜歡:整潔度、員工素質和住宿環境和硬體
Friendly and professional service provided by the staff is the highlight of the hotel stay. But honestly, it’s overpriced for the quality of hardware and facilities.
於 2023 年 6 月住了 4 晚
Aexas 於 2023年6月24日回覆
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your positive comments about the friendly and professional service provided by our staff. It is our aim to ensure that every guest feels welcome and well taken care of throughout their stay.We understand your concerns regarding the pricing in relation to the quality of our hardware and facilities. We continuously evaluate our offerings to ensure they align with the expectations of our guests. Your feedback is valuable to us, and we will take it into consideration as we strive to provide the best value for our guests.We apologize if you felt that the price did not meet your expectations in terms of the hardware and facilities. We are committed to maintaining and enhancing our facilities to ensure that they meet the needs and preferences of our valued guests. We appreciate your feedback, as it helps us identify areas where we can improve and provide a better overall experience.Once again, thank you for sharing your feedback with us. We appreciate your kind words about our staff and will continue to work hard to deliver exceptional service. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us directly.

10/10 有夠讚

Julie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Just perfect
There is only praise and thanks gor thus hotel. All the staff made us feel welcome and couldn't do enough for us.
於 2023 年 5 月住了 1 晚
Aexas 於 2023年6月30日回覆
Dear JulieWarmest greetings from InterContinental Singapore Robertson Quay. Thank you so much for your kind words and praise for our hotel. We truly appreciate your feedback and are thrilled to hear that our staff made you feel welcome and went above and beyond to ensure your stay was exceptional.Providing outstanding service and creating a welcoming atmosphere for our guests is our utmost priority, and it's wonderful to know that we succeeded in making your experience memorable. We will be sure to share your compliments with our entire team, as they will be delighted to hear that their efforts were appreciated.We value your patronage and the trust you placed in us to provide a memorable stay. Should you have any future travel plans, we would be honored to welcome you back and continue to exceed your expectations.Once again, thank you for your kind words and for choosing our hotel. If there is anything else we can do to enhance your future stays with us, please don't hesitate to let us know.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 5 月住了 3 晚