外觀

新加坡麥克弗森宜必思尚品飯店的評分

3 out of 5
新加坡麥克弗森宜必思尚品飯店
401 Macpherson Road, Singapore

評論

7.0

不錯哦

10 分,有夠讚;695 則評論中有 99 則" "
8 分,不錯哦;695 則評論中有 283 則" "
6 分,一般般;695 則評論中有 175 則" "
4 分,不太好;695 則評論中有 82 則" "
2 分,很糟糕;695 則評論中有 56 則" "

7.8/10

整潔度

7.6/10

員工素質

6.6/10

設施服務

7.2/10

住宿環境和硬體

6.6/10

環保程度

評論

10/10 有夠讚

Andrew

於 2023 年 10 月住了 7 晚
Yusop 於 2023年10月27日回覆
Dear Andrew,Thank you so much for your positive review. We are delighted to hear that you had a positive experience with us at Ibis Styles Singapore on MacPherson. We appreciate all the positive reviews that we can get and hope to see you again in the near future.Warmest Regards,Yusop AliGuest Relations ManagerIbis Styles Singapore on MacPherson

2/10 很糟糕

真實旅客

商務旅客
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Awful experience
It was an awful experience. The room that hotel gave me was occupied by someone. When I open the door, there was a man inside and the front desk staff blaming me that I went to the wrong room- I argue with him because the key card he gave me, how could I go to the wrong room? Second, my friend's room was full of flies, very dirty so she requested to exchange room. The cleaniness was bad, the housekeeper didn't clean everyday. The hotel was crowd and noisy. Overall it was a very uncomfortable journey, I do not recommend people to visit and I would never visit again.
於 2023 年 10 月住了 3 晚
Yusop 於 2023年10月22日回覆
Dear Anonymous,Thank you for taking the time to share your feedback. We're deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations. If only we could have your information so that we could address the issue and rectified the whole incident. We sincerely apologize for all the inconvenience that we may have caused and hope to be given a second chance to better ourselves in future.Warmest Regards,Yusop AliGuest Relations ManagerIbis Styles Singapore on MacPherson

4/10 不太好

KS

商務旅客
不喜歡:整潔度、員工素質和客房舒適度
Bad place, Bad room, bad Exp!
Small room with poor design. The bathroom door won't open fully without blocking the corridor inside the room. And the air circulating inside the washroom is terrible, making the bathroom smelly. The room even does not have a fixed table. Offering a small and movable table, I feel very uneasy when using my computer as a businessman taking a business trip in SG. And the location of the hotel is super wrong! No convenience store, no shop, no food nearby, and only have 4 gas stations rounding the hotel. The "Mall" under the hotel only have a bar without supplying food. And no other kind of shop inside. Walk 20mins to the "near" MRT station. Unless you only need a place to wash and sleep. Otherwise, I strongly do not recommend this hotel to everyone.
於 2023 年 2 月住了 3 晚
Yusop 於 2023年3月22日回覆
Dear KS,Our apologies for this late reply and thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We sincerely regret that your experience was less than perfect. We care deeply about our guest and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.Warm Regards,Yusop AliGuest Relation ManagerIbis Styles Singapore on MacPherson

6/10 一般般

JIAN

商務旅客
不喜歡:整潔度和客房舒適度
睡床发现有蚂蚁爬
於 2023 年 2 月住了 3 晚
Yusop 於 2023年3月22日回覆
Dear Jian,Our apologies for the late reply and thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team. We hope your experience do not dampen your future stay with us.Warm Regards,Yusop AliGuest Relation ManagerIbis Styles Singapore on MacPherson

2/10 很糟糕

Tsz Yan

家庭旅遊
不喜歡:整潔度、員工素質和客房舒適度
Dirty, no privacy and no assistance
Towels are extremely dirty with obvious stains. The towels are so soiled that you don’t want to use. Called for assistance at around 12:xx am but no one pick up the phone. Basically, the hotel does not care your needs. No privacy inside the room. You have to put your clothes and towels outside the bathroom but your partner will be able to see you when you open the bathroom door. Highly not recommended!
於 2022 年 12 月住了 2 晚

2/10 很糟糕

Tsz Yan

於 2022 年 12 月住了 1 晚

4/10 不太好

Jason

團體旅遊
不喜歡:整潔度、住宿環境和硬體和客房舒適度
房間小、清潔不徹底、續住不整理房間
在飯店連住四天、四天當中完全不會有人進來幫你整理、沒有人換毛巾而且毛巾也不夠、不提供牙刷沒有拖鞋、明天電視壞的、插座熱水器也是壞的、進房前他們的房務人員一定沒有檢查,泳池跟健身房看起來好像還不錯,但是早上的餐廳幾乎是印度人專屬,全部都走來走去在走道上就用手拿東西吃,整個用餐環境品質很差,不到九點枱面上幾乎有½是空的,附近沒有什麼超商,樓下的商場只剩下酒吧跟卡拉OK,房間需要什麼服務都要叫兩三次,房價將近4000,卻是一星級旅館服務!
於 2022 年 8 月住了 4 晚
Wati Kamari, Guest Relation Manager 於 2022年8月31日回覆
Dear Jason, Thank you for taking the time to tell us about your experience at the hotel. I do apologise for the experience you had while staying with us. I do wish you had reach out to us for us to assist you to have a new room for your stay. We are facing labour crunches at the present moment and hope to seek your kind understanding on this. Our staffs are always there to assist you, should you need your room to be made up. We do provide complimentary shampoo/body gel as well as coffee sachets and tea bags in our rooms.The nearest convenience store to stock up on your daily necessities is but a 5 mins walk away.

6/10 一般般

真實旅客

Many customers there are from mainland China. But the main point i want to say is, they always making huge noise when closing doors in the morning and talking loudly next to my room. The room environment just pass but i recommend the hotel can better to provide bottle of water instead of boiling water for the customers. And hotel location is quite far away from the train station also, a bit disappointed on it.
於 2020 年 1 月住了 2 晚
General Manager 於 2020年2月3日回覆
Dear Valued Guest, First of all thank you for staying with us and sharing your candid feedback. I am very sorry that you had a sleepless night due to the disturbance coming from the other room. Please accept our sincerest apologies. We are hoping that you will give us another chance to serve you more even better in the near future. Sincerely, Shamila Rolfe General Manager

4/10 不太好

Yalan

商務旅客
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
櫃檯人員太不夠專業,效率太爛
於 2019 年 12 月住了 3 晚
General Manager 於 2020年1月24日回覆
Dear Valued Guest, Thank you for the kind review. We are very sorry for the lackings. We do hope that you will give us another chance to serve you more even better in the near future. Sincerely, Shamila Rolfe General Manager

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
1.非常脏,被子枕头发黄,床上有头发污垢,之前的客人所用过被子枕头没换(酒店已经知晓确认) 2.checkin后用卡开门,居然房间里面有人。 3.设施差,洗手池堵塞 总结:可怕的体验
於 2019 年 10 月住了 3 晚
Shamila Rolfe 於 2019年10月15日回覆
Dear Valued Guest First of all we are very sorry for inconvenience and unpleasant experience you had specially the cleanliness and the room that given to you was occupied. Rest assured that we take your feedback seriously and we shared this with all our head of department to do necessary corrective action. Once again please accept our sincere apologies and looking forward that you will give us another chance.in the near future to have brand new experience. Sincerely Yours Shamila Rolfe General Manager

6/10 一般般

Hsiao-Tung

喜歡:整潔度
不喜歡:住宿環境和硬體和客房舒適度
性價比不好
跟網路照片完全是兩碼子事,或許是我們用折扣碼入住比較便宜的關係吧,被分到一間正中央有一個非常巨大的柱子的房間,搞得原本就很小的房間更小,很有壓迫感,如果得到的房間是 X38 這樣的房號,大概可以在登記入住時就要求要換房,不然會很不舒服。 第二天一早跟櫃檯要求要換房,早班櫃檯說早上還在整理房間,所以要我問晚班,在外頭一整天晚上回到飯店,問了晚班櫃檯,A 職員原本正要查詢,B 職員馬上說不可能換房,因為現在沒有 House keeping,我表示說一早出門到現在,都還沒上樓,房間都沒有動,馬上又改口跟我說要問早班,被推來推去感覺非常差勁,最後直接放棄不再要求換房,第三晚就乾脆這樣住。 浴室很小,開門轉身都不是很方便,熱水還會突然變很熱,還有奇怪的味道,像是水溝味,大概是從排水孔上來的吧。 早餐變化少,但還算可以,地點很偏僻,超過 10 點附近就沒什麼吃的,也沒有 7-11,晚上想吃東西只能叫外送,因為寸土寸金的關係,飯店還很天才的把冰箱放在一個櫃子裡頭,結果搞得冰箱根本無法散熱,冰箱打開來是溫的,叫溫箱大概貼切一點。 飯店距離地鐵 Matta 站大概走路 10 分鐘的距離,唯一的優點大概就是有接駁車可以送到捷運站或是 China Town,不過一小時一班還只有單程,要自己注意時間,至於回程,還是認命點慢慢走。 雖然早就知道新加坡住宿房價高,但一晚 3000 得到這種品質的住宿實在是讓人不敢領教,下次會寧願多加一點住別的地方。
於 2019 年 9 月住了 3 晚
Shamila Rolfe 於 2019年10月2日回覆
Dear Valued Guest, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shamila Rolfe

6/10 一般般

真實旅客

家庭旅遊
不喜歡:設施服務和住宿環境和硬體
Nothnig else may be price are cheaper but all of facilities not so good, guest room so small and denstination inconvenient.
於 2019 年 8 月住了 4 晚
Shamila Rolfe 於 2019年8月22日回覆
Dear Valued Guest, Thank you so much for the kind comment. Please alow me to suggest that you can also check our different types of room rooms, like our Family rooms or Triple rooms that might be suitable for you on your next visit. Thank you! Shamila Rolfe

8/10 不錯哦

Christina

喜歡:整潔度、員工素質和客房舒適度
於 2019 年 8 月住了 1 晚
Shamila Rolfe 於 2019年8月22日回覆
Dear Christina, Thank you so much for the kind rating. Warm Regards, Shamila Rolfe

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
早餐變化較少,連續吃了4天,有點膩。離附近的地鐵站較遠,平均約花10多分鐘才可到。但2樓有超市可補足日用品。
於 2019 年 5 月住了 4 晚
Shamila Rolfe 於 2019年6月14日回覆
Dear Valued Guest Thank you for your feedback and sharing your experience with us. Looking forward to welcome you back. Warm Regards Shamila Rolfe General Manager

8/10 不錯哦

真實旅客

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
新加坡酒店內沒有牙刷套和細毛巾,有餐廳近泳池是好方便。有免費酒店接送車,那司機很有禮貌。浴室和廁所燈光不足。
於 2019 年 4 月住了 4 晚
Shamila Rolfe 於 2019年5月4日回覆
Dear Valued Guest, Thank you so much for your great review. We do hope to see you again very soon. Warm Regards, Shamila Rolfe

6/10 一般般

Alice

親子旅遊
喜歡:整潔度和住宿環境和硬體
Okay for couple but not for family! The room was too small, no space if you have two luggage.
於 2019 年 4 月住了 3 晚
Shamila Rolfe 於 2019年4月25日回覆
Dear Alice, Thank you so much for the feedback, however regarding with the room, kindly check our different types of rooms, which are the family rooms, triple rooms, queen rooms with pool view that might be suitable for you on your next visit. Thank you so much once again and we are looking forward to serve you more even better in the near future. Sincerely, Shamila Rolfe

6/10 一般般

Kwong chun

喜歡:員工素質
不喜歡:整潔度
價值尚可
尚可接受,新淨但清潔上可再加強點,泳池在餐廳側面則有點奇怪
於 2019 年 4 月住了 3 晚
Shamila Rolfe 於 2019年5月19日回覆
Dear Kwong Thank you for staying with us and we are very sorry if you found our swimming pool was not in a good location. Warm Regards Shamila Rolfe General Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 4 月住了 2 晚
Shamila Rolfe 於 2019年4月15日回覆
Dear Sir/Mdm, Thank you so much for your kind and generous review. We are glad and delighted to provide overall satisfying service for you. We will always strive to give the best to our valuable guests. We hope to have you again with us in future. Warm Regards, Shamila Rolfe, General Manager

6/10 一般般

真實旅客

喜歡:整潔度和住宿環境和硬體
第二天晚上, 因持續的馬達聲而無法入睡, 因為從沒停過, 在寧靜的夜裡因為它而失眠, 進而影響隔天的出差精神, 第三天晚上向飯店反應, 有位工程師過來看了之後, 告訴我這是中央空調系統, 須跟前台確認如何處理, 雖然該工程師很親切, 但後來也沒告知要如何處理, 如果當晚能幫我換到不吵的房間, 我覺得這一切都很美好
於 2019 年 3 月住了 3 晚
Shamila Rolfe 於 2019年4月2日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Singapore on Macpherson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shamila Rolfe

6/10 一般般

TE HSIN

於 2019 年 3 月住了 1 晚
Shamila Rolfe 於 2019年3月28日回覆
Dear Valued Guest, Thank you for your kind feedback. We do hope to see you again soon. Warm Regards, Shamila Rolfe

6/10 一般般

CHIN-NING

喜歡:整潔度
不喜歡:住宿環境和硬體
非常不美好的入住經驗,不會再入住
1.飯店隔音很差,凌晨12點左右,隔壁房講話聲,吵鬧聲特別大聲,後來下樓請櫃檯人員處理,就沒再吵鬧,但隔天晚上,仍是很吵,只是沒前一晚誇張。 2.飯店早餐算很豐富,樣式多。 3.地理位置離捷運站及市區都較遠,出門一趟要花不少時間。 4.沙發床太小,無法給2位兒童睡(10-11歲),後來只能睡地上。訂2大2小,備品、水杯等,都只給3人份,事後還要去櫃檯要。床被只提供2人份,同樣事後去跟櫃檯要。 5.浴室淋浴間沒有門,水會噴到地上,容易滑倒。不過,浴室空間寬敞。
於 2019 年 1 月住了 3 晚
Shamila Rolfe 於 2019年3月11日回覆
Dear Chin-ning, Thank you for your stay and your kind review. We truly appreciate your feedback. Regarding to your feedback, please allow me to express my sincerest apologies for any inconvenience during your stay. Please allow me to share to the relevant departments and we will take action for those and ensure for the future occurrence. We are looking forward to welcome you back in the near future. Warm Regards, Shamila Rofle General Manager

6/10 一般般

真實旅客

喜歡:整潔度
A normal chain hotel.. but the reception is friendly
於 2019 年 2 月住了 2 晚
Shamila Rolfe 於 2019年3月1日回覆
Dear Valued Guest, Thank you so much for your kind review in our hotel. We do hope to see you again very soon. Warm Regards, Shamila Rolfe General Manager

4/10 不太好

真實旅客

家庭旅遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
每天見到有螞蟻… 三床的房間原來是2張標準床加一張收納床, 打開收納床後,空間非常不足 服務態度不錯
於 2019 年 2 月住了 4 晚
Shamila Rolfe 於 2019年2月19日回覆
Dear Valued Guest, A pleasant day to you! Our sincerest apologies regarding this, we are going to fix this and talk with our house keeping team to prevent another issue again. Thank you so much and we do hope to see you again soon. Warm Regards, Shamila Rolfe General Manager

8/10 不錯哦

Hungwei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間稍小,但環境整齊乾淨
房間稍小,入住迅速,三人房是二張單人床加一張床下拉出來的床。環境整齊乾淨,附近交通算方便。
於 2019 年 1 月住了 1 晚
Shamila Rolfe 於 2019年2月13日回覆
Dear Hungwei, Thank you for your stay and your kind review. We are so glad to receive a positive review from you. Thanks again for taking your time to share your experience with our hotel and we do hope to see you again. We are looking forward to welcome you back in the near future. Warm Regards, Shamila Rolfe General Manager

6/10 一般般

Jerry

喜歡:整潔度和客房舒適度
with the hotel location and only provide very basic hotel service. The price should be cheaper.
於 2019 年 1 月住了 2 晚
Shamila Rolfe 於 2019年1月8日回覆
Dear Jerry, Thank you so much for your feedback. Warm Regards, Shamila Rolfe General Manager

8/10 不錯哦

Kuo-Liang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
Shamila Rolfe 於 2019年1月8日回覆
Dear Valued Guest, Thank you so much for your kind ratings. Warm Regards, Shamila Rolfe General Manager

10/10 有夠讚

真實旅客

喜歡:員工素質
於 2018 年 12 月住了 5 晚
Shamila Rolfe 於 2018年12月31日回覆
Dear Valued Guest Thank you for your kind rating and we are delighted to hear that you enjoyed every aspect of your visit and were able to enjoy the facilities we offer.

6/10 一般般

真實旅客

喜歡:整潔度
不喜歡:住宿環境和硬體
I found the kettle in my room was not working. I was quite sure no problem with the power as I changed the socket and got the same result. Then I wrote it down on a note and put the note beside the kettle, to remind the housekeeper to get it solved. However I didn't get any feedback in the end. After the night, I went out. I returned in the midnight and was ready for a shower. To my surprise my personal plastic bottle and toothbrush were gone. I compromised and went on my shower. I let my body wet from head to toe and was ready to use shower gel, but only to find the gel bottle was gone too. That must be a careless housekeeper forgetting to hang a new gel bottle to replace the old one. At that moment I really felt irritated.
於 2018 年 10 月住了 3 晚
Shamila Rolfe 於 2018年11月15日回覆
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Styles Singapore on Macpherson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shamila Rolfe General Manager

8/10 不錯哦

YuWen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel.
Good service and reasonable price!!
於 2018 年 7 月住了 4 晚
Shamila 於 2018年9月30日回覆
Dear Yuwen Thank you for choosing to stay with us and for sharing your experience. We are delighted to read that you had a wonderful stay and were impressed by the service standards and reasonable price. We look forward to the pleasure of welcoming you back to Ibis Styles on MacPherson Singapore for another refreshing stay. Warm Regards, Shamila Rolfe General Manager

6/10 一般般

Chi Kong

Budget hotel
Budget hotel, location not convienece. O subway nearby
於 2018 年 7 月住了 2 晚
Shamila Rolfe 於 2018年8月1日回覆
Dear Chi Kong, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Shamila Rolfe 於 2018年7月13日回覆
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

10/10 有夠讚

Teming

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good !
於 2018 年 6 月住了 3 晚
Shamila Rolfe 於 2018年7月13日回覆
Dear Teming, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

FEIJU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通不便
於 2018 年 5 月住了 4 晚
Shamila Rolfe 於 2018年5月23日回覆
Dear Feiju , Thank you for taking the time to tell us about your experience at the ibis Styles Singapore on Macpherson. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shamila Rolfe

8/10 不錯哦

yi,taipei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
雖然飯店不在市區,但飯店有提供免費的接駁車可到捷運站或是市區,非常方便。此外,飯店旁就有往市區的公車站牌,只要使用Google map即可查詢到班次。
於 2018 年 4 月住了 4 晚
Shamila Rolfe 於 2018年5月12日回覆
Dear Yi, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. I'm glad that you've enjoyed your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

姵,台灣

喜歡:整潔度、員工素質和客房舒適度
附近很多公車
房間浴室使用完後都會滲水到外面 服務人員很不錯,但是太忙碌有時候櫃檯等候比較久 雖然有接駁車,但時間間距差太久 價錢附上早餐,覺得還是有點偏貴
於 2018 年 4 月住了 1 晚
Shamila Rolfe 於 2018年4月27日回覆
DearPei, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. I'm glad you enjoy your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

Chun Kuen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
滿意
地方整潔, 游泳池不錯
Shamila Rolfe 於 2018年4月10日回覆
Dear Chun Kuen, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Services
Good services with swimming pool
Shamila Rolfe 於 2018年4月4日回覆
Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shamila Rolfe

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
於 2018 年 3 月住了 2 晚
Shamila rolfe 於 2018年3月15日回覆
Thank you for your feedback . We will share with the team Hope you stay again with us Warm regards Shamila Rolfe

4/10 不太好

Kenny,hong kong

不喜歡:整潔度和住宿環境和硬體
Disappointed
There were a lots of defects in the room; curtain was no working, some lights were out of service; the fridge was no cold enough, room was not so clean. The sound prove was bad; I could hear clearly the voice from next room. The hotel shuttle was never available and I was not informed why.
於 2018 年 2 月住了 5 晚
Shamila Rolfe 於 2018年2月27日回覆
Dear Kenny, At the outset I would like to apologize for your unpleasant experience during your stay with us. I will share with my team and take appropriate measures Once again please accept my deepest apologies Warm Regards, Shamila Rolfe,

10/10 有夠讚

WEICHUNG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 3 晚
Shamila Rolfe 於 2018年1月25日回覆
Dear Weichung, We very much appreciate for taking time to tell us about your experience for your recent stay at Ibis Styles Singapore on Macpherson. Thank you for your wonderful comments and ratings. Its only through feedback such as yours we are able to maintain and indeed, where necessary improve upon the services that we provide to our valuable guests. Warm Regards, Shamila Rolfe

8/10 不錯哦

FRANCES

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 3 晚
Shamila Rolfe 於 2018年1月17日回覆
Dear Valued guest, We very much appreciate for taking time to tell us about your experience for your recent stay at ibis Styles Singapore on Macpherson. Its always a pleasant to receive positive comments. I will share your comments with my team. Its only through feedback such as yours we are able to maintain and indeed,where necessary improve upon the services that we provide to our valuable guests. Warm Regards, Shamila Rolfe

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 1 月住了 1 晚
Shamila Rolfe 於 2018年1月16日回覆
Dear Valued guest, Thank you for taking time to complete this survey for your recent stay at Ibis Styles Singapore on Macpherson Its always a pleasant to receive positive comments. Thank you again for sharing your comments and we look forward to see you again Warm Regards, Shamila Rolfe

6/10 一般般

PP,香港

不喜歡:客房舒適度
酒店隔聲不佳,早餐選擇少,房細及離 MRT 站很遠。
今次跟朋友住 3人房,但洗手間跟沖涼房乾濕分離,沖涼房細,完全無地方掛衫,很不方便。另外酒店不近市區,附近沒有什麼地方可以行,每天都需乘的士出入。
於 2017 年 7 月住了 4 晚
Shamila Rolfe 於 2017年8月20日回覆
Dear Valued guest, Thank you for taking time to complete this survey regarding your stay at ibis Styles Singapore on Macpherson. Its always a pleasant to receive positive comments. I will share your comments with my team. Its only through feedback such as yours we are able to maintain and indeed, where necessary improve upon the services that we provide to our valuable guests. Warm Regards, Shamila Rolfe

10/10 有夠讚

YU TING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 1 月住了 1 晚

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not really closed to the MRT station but overall It's good
Shamila Rolfe 於 2017年5月22日回覆
Dear Valued guest, Thank you for taking time to tell us about your experience regarding your stay at Ibis Styles Singapore on Macpherson. Its only through feedback such as yours we are able to maintain and indeed , where necessary improve upon the services that we provide to our valuable guests. Warm Regards, Shamila Rolfe

6/10 一般般

真實旅客

房間不大, 但不錯
Shamila Rolfe 於 2017年5月9日回覆
Dear Valued guest, We thank you for taking time to tell us about your experience regarding your stay at Ibis Styles Singapore on Macpherson. Its always a pleasant to receive positive comments. Its only through feedback such as your we are able to maintain and indeed where necessary improve upon the services that we provide to our valuable guests. Thank you again for sharing your experience and we hope to see you on your next visit when your in Singapore. Warm Regards, Shamila Rolfe

6/10 一般般

Cecilia,Hong Kong

喜歡:整潔度和員工素質
不喜歡:客房舒適度
不會推介
離MRT十分遠,雖然有 shuttle bus 但一個小時一班,又要預約,非常不便。房間很小,浴室衞生間分開,十分不便。餐廳小人又多,要排隊,食物供不應求。唯一可除只是環境尚算衞生。
shuttle bus 時間表
Shamila Rolfe 於 2017年4月21日回覆
Dear Cecilia, Thank you for taking time to tell us about your experience regarding your stay at Ibis Styles Singapore on Macpherson. Its always a pleasant to receive positive comments. Its only through feedback such as yours we are able to maintain and indeed where necessary improve upon the services that we provide to our valuable guests. Thank you again for sharing your experience and we hope to see you on your visit when your in Singapore. Warm Regards, Shamila Rolfe

10/10 有夠讚

YuWen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel.
Reasonable price for good stay.

6/10 一般般

Chong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
差在位置方面,其它都不错
酒店笑容服务值得100分,但是地点位置确实不是那么的理想,在Tai Seng 地铁站距离酒店步行需要20分钟--如果在晚上步行回酒店就没问题,如果在炎热的下午步行回酒店,就是大问题。虽然酒店去Tai seng 地铁站有免费的shuttle bus可以乘搭,但是需要提早预订,通常从酒店去地铁站都能安排到时间,但是由地铁站回酒店就不能预算到时间,所以每次都在外逗留到夜晚才步行回酒店。在这里逗留了4天三夜,吃得都是同样的早餐,味道一般,酒店房间不错。。
Shamila Rolfe 於 2017年4月22日回覆
Dear Chong, Thank you for taking time to tell us about your experience regarding your stay at Ibis Styles Singapore on Macpherson. I am sorry your experience did not meet your expectations. Please allow me to express my sincere apologies. At Ibis Styles we strive to provide a Superior service experience to every guest therefore your feedback is very important to us. Thank you again for sharing your experience and its our hope that your will give us the opportunity to better serve you in the near future. Warm Regards, Shamila Rolfe

8/10 不錯哦

kou,macau

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
有停車場
房間間雖然不大,只能夠打開一個行李箱,裝修不錯,環境乾淨,舒服,免費停車場,有free shuttle bus ,下次還會再次入住
Shamila Rolfe 於 2017年1月29日回覆
Dear Kou Thank you very much for taking time to tell us your experience for your recent stay at Ibis Styles Singapore on Macpherson. Its always a pleasant to receive positive feedback. I will share your comments with the team. I am sure that this feedback will serve as a encouragement for all our staffs as we strive to continuously improve the quality of our services. Thank you again for sharing you experience and we hope your next stay will be pleasant as the previous one. Warm Regards Shamila Rolfe