Thank you for your feedback and we apologise for the shortfalls you have encountered. We sincerely hope that we are able to better serve you again and restore your faith in the hotel. Kind regards,
10/10 有夠讚
Hau Tsz Vera
2023年4月4日
Hau Tsz Vera
於 2023 年 3 月住了 3 晚
Ibis Singapore Novena Team 於 2023年4月10日回覆
Dear Hau Tsz Vera, Thank you for taking the time to rate your stay at the hotel. We are delighted that you enjoyed your stay and hope that we will remain your choice of hotel in the future ! Kind Regards,
10/10 有夠讚
Katy
2023年4月4日
Katy
於 2023 年 3 月住了 3 晚
Ibis Singapore Novena Team 於 2023年4月10日回覆
Dear Katy, Thank you for your wonderful rating and it was pleasure to have you stay with us. We hope to see you again in the near future!
Dear Siu Fong,
Thank you for taking the time to offer your review. We will look into the concerns mentioned and work on improving them in the future.
10/10 有夠讚
Hung-Lin
家庭旅遊
2020年2月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good to everything
Hung-Lin
於 2020 年 1 月住了 4 晚
Daniel Lai 於 2020年2月20日回覆
Thank you for your fantastic rating and I am glad that you enjoyed your stay !!
We look forward to welcoming you back in the future.
Kind regards,
Daniel Lai
General Manager
10/10 有夠讚
Katy
商務旅客
2019年11月17日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Katy
於 2019 年 11 月住了 2 晚
8/10 不錯哦
Chia-Wei
商務旅客
2019年11月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chia-Wei
於 2019 年 10 月住了 8 晚
10/10 有夠讚
真實旅客
2019年10月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel if you are travel alone!
It’s a nice choice if you go alone. Will be better if there is foldable baggage rack in room. Staff is nice to give me travel suggestion. Happy journey!
真實旅客
於 2019 年 10 月住了 1 晚
10/10 有夠讚
真實旅客
2019年10月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
優良住宿體驗
服務人員態度優良,環境乾淨舒適,隔音良好,離地鐵站走路5分鐘。
真實旅客
於 2019 年 10 月住了 3 晚
8/10 不錯哦
King
2019年10月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
King
於 2019 年 9 月住了 4 晚
8/10 不錯哦
WEIDONG
2019年9月5日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
位置尚可,离中山商场很近。房间是IBIS一贯风格,床比较大,房间比较紧凑。升级了房型,mini bar 软饮和咖啡胶囊(3个)免费。
Dear Guest,
Thank you very much for your review. We are sorry that you did not have a pleasant stay with us and we will try our best to improve.
8/10 不錯哦
真實旅客
2019年8月17日
喜歡:整潔度、員工素質和設施服務
真實旅客
於 2019 年 8 月住了 4 晚
Michelle Ang - Guest Experience 於 2019年9月13日回覆
Dear Guest,
Thank you very much for your review!
10/10 有夠讚
Chi-Hui
2019年8月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chi-Hui
於 2019 年 8 月住了 2 晚
Michelle Ang - Guest Experience 於 2019年9月13日回覆
Dear Chi-Hui,
Thank you very much for your review!
6/10 一般般
真實旅客
2019年6月18日
真實旅客
於 2019 年 6 月住了 3 晚
David Lane - General Manager 於 2019年6月26日回覆
Thank you for your review.
We note that you gave us 3/5, is there anything we could specifically improve on to have made your stay 4 or 5 out of 5 please?
Sincerely,
Thank you for the good score.
Wishing you a pleasant day.
2/10 很糟糕
真實旅客
2019年2月18日
真實旅客
於 2019 年 2 月住了 2 晚
Michelle Ang - Guest Experience 於 2019年4月30日回覆
Dear Guest,
Thank you for your review and we would like to know more in regards to how we can further improve?
2/10 很糟糕
chow
情侶出遊, 商務旅客
2019年2月18日
不喜歡:員工素質
hotel too old and the lobby are too small, sraff are poor service.
chow
於 2019 年 2 月住了 2 晚
David Lane - General Manager 於 2019年2月21日回覆
Dear Chow,
Thank you for your feedback, I must admit I was sad to read how poor your stay was with this. Please accept my sincere apology.
We have shared your review with our team and will use it to develop our service standards.
8/10 不錯哦
Jerome
2019年2月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Jerome
於 2019 年 2 月住了 4 晚
Michelle Ang - Guest Experience 於 2019年2月14日回覆
Dear Jerome,
Thank you for your rating, we hope to see you again!
Warmest Regards,
Michelle Ang
Guest Experience
8/10 不錯哦
Chi Wai
2019年1月25日
喜歡:整潔度、員工素質和住宿環境和硬體
Comment
Probably good in all, apart from the lobby is small and be crowded during check-in /out
Chi Wai
於 2019 年 1 月住了 2 晚
Sincerely, David Lane General Manager 於 2019年1月29日回覆
Thank you for your feedback.
Have a nice day.
10/10 有夠讚
Yu-Je
2019年1月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間清潔,唯一要考量的是距MRT Novena較遠,行李較重者需注意!
Yu-Je
於 2019 年 1 月住了 4 晚
Michelle Ang - Guest Experience 於 2019年1月24日回覆
Dear Yu-Je,
Thank you for your kind rating and review!
Thank you for your feedback.
For the pick up service there is no designated stop zone for the bus. So we have problems with the Mall or traffic control if the bus parks there. This is why we have them park at the Hotel and when there is a booking head for pick up. Our apology for any inconvenience this has caused.
8/10 不錯哦
AL
2018年8月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room is small but clean and neat. It has shuttle to Novena MRT.
AL
於 2018 年 7 月住了 4 晚
David Lane, General Manager 於 2018年9月14日回覆
Thank you for your feedback.
We trust you had the opportunity to take our shuttle bus to the MRT?
Though its actually just a small walk up the hill, it can be a bit hot during the day in Singapore.
Wishing you a pleasant week!
6/10 一般般
Iris,Hong Kong
2018年7月27日
酒店四週有食市
酒店尚算清潔,員工每天會打掃房間及更換毛巾,唯房內浴室沒有掛勾不太方便。大堂職能說著通話 廣東話 英語等
酒店離最近的Novena MRT約十分鐘腳程,但要走一條上斜和落斜的路,不過酒店設有shuttle bus 連接但需預約。酒店對面有中山廣場內有超市及food mall, 而文東記海南雞及熟食中心就在酒店附近約5分鐘距離。
Iris
於 2018 年 7 月住了 4 晚
David Lane, General Manager 於 2018年8月1日回覆
Thank you for your feedback.
We also have several other major food centres walking distance from our Hotel.
We appreciate your patronage and wish you a pleasant week.
10/10 有夠讚
Chunliang
2018年6月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chunliang
於 2018 年 6 月住了 1 晚
David Lane, General Manager 於 2018年8月1日回覆
Thank you for your 5 out of 5 star rating.
We share all our feedback with the team and positive reviews help us recognise their hard work and efforts.
Thank you for taking the time to review us.
8/10 不錯哦
Angel,Taipei
2018年6月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not bad
Room is really small but compare to the price,I think it's still worthy for staying! There are many restaurants nearby and a supermarket across from the hotel.
Angel
於 2018 年 6 月住了 5 晚
David Lane, General Manager 於 2018年8月1日回覆
Thank you for your 4 out of 5 star rating.
We share all our feedback with the team, positive reviews help us recognise their hard work and efforts.
Thank you for taking the time to review us.
6/10 一般般
Sok Leng
2018年6月5日
Sok Leng
於 2018 年 6 月住了 3 晚
Michelle Ang 於 2018年6月6日回覆
Dear Sok Leng,
Thank you very much for your kind rating.
6/10 一般般
KAMAN
2018年5月7日
喜歡:員工素質
不喜歡:住宿環境和硬體
酒店冷熱水真係很可怕,時凍時熱!水溫真係要改善!
KAMAN
於 2018 年 4 月住了 2 晚
Michelle Ang 於 2018年5月10日回覆
Dear Kaman,
Thank you very much for your kind review. We appreciate you valuable feedback and rest assured that this has been brought up to our maintenance team and we are currently fixing this issue.
8/10 不錯哦
DANIEL
2018年5月3日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
價格相宜的酒店
THE LOCATION IS QUITE CONVENIENCE, JUST ONLY 10 MINS BY WALK TO NOVENA MRT STATION, A SMALL SHOPPING MALL WITH SUPERMARKET OPPOSITE TO THE HOTEL, EASY TO FIND ANYTHING YOU NEED
DANIEL
於 2018 年 4 月住了 6 晚
8/10 不錯哦
Shuhsien
2018年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
交通建議
有接駁MRT,但要先掌握時間表,否則拉行李要走一段上下坡很累。
Shuhsien
Michelle Ang 於 2018年3月16日回覆
Dear Shuhsien,
Thank you for your kind comments & review!