室外游泳池

皇家飯店 @ 皇后 (SG Clean)的評分

3.5 out of 5
皇家飯店 @ 皇后 (SG Clean)
No. 12 Queen Street, Singapore

評論

7.8

不錯哦

10 分,有夠讚;428 則評論中有 99 則" "
8 分,不錯哦;428 則評論中有 198 則" "
6 分,一般般;428 則評論中有 96 則" "
4 分,不太好;428 則評論中有 29 則" "
2 分,很糟糕;428 則評論中有 6 則" "

7.8/10

整潔度

8.0/10

員工素質

7.8/10

設施服務

7.2/10

住宿環境和硬體

8.2/10

環保程度

評論

8/10 不錯哦

Kak Yee

情侶出遊, 家庭旅遊
喜歡:整潔度和住宿環境和硬體
地點方便,環境幾好,房間舒適,服務唔錯,整體性價比高。
於 2024 年 1 月住了 2 晚

6/10 一般般

WING TAK

於 2022 年 9 月住了 1 晚

10/10 有夠讚

Chichang

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 1 晚
The Management 於 2020年2月19日回覆
Dear Mr Chichang Thank you for leaving us a positive full rating and we look forward to welcome you back to the hotel soon!

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 3 晚
The Management 於 2019年12月30日回覆
Dear Valued Guest, Thank you for leaving us a positive rating. We are pleased that you have had a pleasant and we look forward to welcoming you back again soon.

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點方便 早餐可以再更好吃一點就完美了
於 2019 年 8 月住了 4 晚
The Management 於 2019年10月24日回覆
Dear Valued Guest, Thank you for choosing to stay with us and we are glad to hear your overall experience was positive. We would be delighted to see you again in the near future.

10/10 有夠讚

WAI

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 3 晚
The Management 於 2019年10月14日回覆
Dear Wai Thank you for your perfect rating and we look forward to welcoming you back again soon.

4/10 不太好

kaichi

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店老舊,礦泉水要用錢買,服務態度不好,早餐菜色不好
於 2019 年 9 月住了 4 晚
The Management 於 2019年9月30日回覆
Dear Mr Kaichi We would like to thank you for taking the time to share your comments concerning your stay with us. It is with regret to learn that we did not meet your expectations in some of the areas and will certainly share your comments with our team. We are refurbishing all the rooms and would be complete by early next year. We would certainly look forward to welcome you back again to enjoy the new look of our rooms.

8/10 不錯哦

ITING

喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 5 晚
The Management 於 2019年4月8日回覆
Thank you for choosing to stay with us and appreciate your feedback. Hope to welcome you back again.

10/10 有夠讚

PUI HO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worth to try
Nice hotel with good service provided. Really close to centre of Signapore, price cheap but good in quality
於 2019 年 2 月住了 1 晚
Sharon 於 2019年2月16日回覆
Dear Pui Ho Thank you for choosing to stay with us during your recent visit to Singapore and also for giving us a perfect rating. We certainly look forward to welcome you back again and please feel to contact me if you require any assistance.

10/10 有夠讚

JIAO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店职员非常礼貌,乐于助人。我们刚刚抵达时,门口人员主动前来帮忙拎行李。因为出国前没有换汇,在酒店换汇时,前台工作人员告诉我酒店汇率低,建议我在酒店外步行只需要3分钟的中国银行网点换汇,还非常详细指明方向。需要打出租车时,前台人员会帮忙打电话叫车,并细心把叫到出租车的尾号写在专门小纸片上给我。非常舒适的酒店,有家的感觉。
於 2018 年 9 月住了 2 晚
Sales & Marketing Team 於 2018年10月16日回覆
Good afternoon Mr Jiao Thank you for sharing your feedback. We are happy you had a wonderful stay with us and we hope to see you again. Sincerely

6/10 一般般

真實旅客

喜歡:員工素質
於 2018 年 9 月住了 3 晚
Sales & Marketing Team 於 2018年9月17日回覆
Dear Guest Thank you.

6/10 一般般

JJ,Hong Kong

喜歡:員工素質和客房舒適度
不喜歡:整潔度
Good
The hotel is very closed to MRT. The hotel staff was considerate and allocated connecting rooms for my family. However, the room was not very clean and found ants near the bar table.
於 2018 年 8 月住了 4 晚
Nordin Bin Mohamad/Sales & Marketing Team 於 2018年9月9日回覆
Dear JJ Thank you for taking the time and caring enough to bring this matter to our attention. It is with regret to learn of your satisfaction and we sincerely apologise that we were unable to fully meet your expectations on this occasion. We always appreciate comments from our value guest as this will enable us to improve more to meet our guest‘s needs. Our management team is working on improving the areas highlighted in your helpful feedback and we hope that you re-consider your decision and will stay with us again. Sincerely

8/10 不錯哦

chin wen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
離地鐵很近...很方便
離地鐵很近...很方便
於 2018 年 7 月住了 3 晚
Nordin Bin Mohamad 於 2018年8月1日回覆
Good morning Chin Wen Thank you for the feedback and we are happy you had a wonderful stay with us. Looking forward to see you again. Sincerely

4/10 不太好

真實旅客

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
靠近城市中心,不整潔的房間
位置方便遊客到各個景點,職員友善。但房間整淨欠佳及偏舊,例如浴室的浴簾發霉,坐廁沖水力不足,房間有小蟻在桌上行走,而且隔音差。
於 2018 年 6 月住了 3 晚
Nordin Bin Mohamad 於 2018年6月20日回覆
Good morning Thank you for sharing your feedback we deeply appreciate. We have forward to the relevant department to follow up on the issue. Sincerely

10/10 有夠讚

Kueilien

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
住宿早餐
還不錯,早餐可以再增加樣式
於 2018 年 5 月住了 2 晚
Nordin Bin Mohamad 於 2018年6月1日回覆
Dear Kueilien Thank you for sharing your feedback. We have forward to the relevant department for their follow up. Sincerely Sales & Marketing Team

8/10 不錯哦

Peter,Hong Kong

喜歡:員工素質和客房舒適度
於 2018 年 5 月住了 1 晚
Nordin Bin Mohamad 於 2018年6月1日回覆
Dear Peter Thank you Sincerely Sales & Marketing Team

8/10 不錯哦

真實旅客

喜歡:員工素質和客房舒適度
Generally a good hotel for the price
於 2018 年 5 月住了 7 晚
Nordin Bin Mohamad/E-commerce Sales & Marketing 於 2018年5月24日回覆
Dear Sir/Madam Thank you for the feedback.

8/10 不錯哦

CHANWEN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 2 晚
Nordin Bin Mohamad/E-commerce Sales 於 2018年2月26日回覆
Thank you

4/10 不太好

Henry YS

不喜歡:住宿環境和硬體和客房舒適度
I was on a business trip. Connection of wifi in room was poor that I have to find some other ways!!!
於 2017 年 12 月住了 1 晚
Nordin Bin Mohamad 於 2017年12月27日回覆
Dear Mr Henry Thank you for sharing your feedback. We are sorry you had an inconvenience with the slow connection of WiFi. We have forward to the relevant department to follow up. Please accept our sincere apologies. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing

8/10 不錯哦

Kelvin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Room is spacious, air con is a bit noisy
於 2017 年 12 月住了 2 晚
Nordin Bin Mohamad 於 2017年12月27日回覆
Dear Mr Kelvin Thank you for sharing the feedback. We have forward the issue to the relevant department to follow up. On behalf of the Management, please accept our sincere apologies. Sincerely Nordin Bin Mohamad E-commerce Sales & Marketing

6/10 一般般

HAOHSIN

喜歡:員工素質
尚可
近幾個不同線的MRT Station,很方便,附近倒沒什麼有名的餐廳,床的清潔尚可,不算很好。大致不錯。
於 2017 年 11 月住了 2 晚
Nordin Bin Mohamad 於 2017年12月4日回覆
Dear Hashsin Thank you for the feedback which we deeply appreciate. Sincerely Nordin Bin Mohamad E-commerce Sales

10/10 有夠讚

SHENGJUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
優值旅宿
交通便利,旅遊住宿首選
於 2017 年 10 月住了 3 晚
Nordin Bin Mohamad 於 2017年11月8日回覆
Dear Shengjun Thank you for sharing your feedback which we deeply appreciate. Sincerely Nordin Bin Mohamad E-commerce Sales

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
皇后飯店還算溫馨, 雖然設備不是很新,但住宿價錢合理,工作人員都很熱心。 離地鐵站很近, 對於旅人非常方便。
於 2017 年 8 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡:員工素質
不錯

6/10 一般般

Owen,香港

喜歡:員工素質和客房舒適度
不過不失
優點: 近地鐵站/便利店 職員樂於協助解答問題 設施運作良好 缺點: 沒有免費樽裝水提供 早餐選擇少 電視畫質差
廁所
房

10/10 有夠讚

An-An

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nordin Bin Mohamad 於 2017年6月16日回覆
Thank you.

6/10 一般般

真實旅客

喜歡:員工素質

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good location
good location, very nearest MRT station. The room is tidy, clean.

6/10 一般般

LIN,TAIPEI

飯店地點很好但是設備太舊了

8/10 不錯哦

I CHIA,臺灣

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體來說還不錯,早餐也○K,櫃台服務說華文人員較少,影響不大

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
Very close to MRT, but not a very popular station
The staff are very helpful. They help me get the fax and try every means to find it.
Good morning Sir/Madam On behalf of everyone at Hotel Royal @ Queens. We are happy that you had a wonderful experience staying with us. Thank you for sharing your feedback which we deeply appreciate and we hope to meet you again for your next trip to Singapore. Sincerely

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good and value for money
Good and value for money, great location with shopping centre nearby. Good room condition too
View from room
Good morning Sir/Madam On behalf of everyone at Hotel Royal @ Queens. We are happy that you had a wonderful stay with us. Thank you for sharing your feedback which we deeply appreciate. Sincerely

6/10 一般般

Choi Yin,香港

喜歡:整潔度、員工素質和住宿環境和硬體
近MRT,但是酒店有些舊,尤其是浴室,洗臉台去水位置淤塞,房間大小可以!
Nordin Bin Mohamad 於 2016年6月18日回覆
Good afternoon Choi Yin Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve.

8/10 不錯哦

Sheng-Po,Tainan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的飯店
覺得整理而言都不錯 只是希望早餐可以種類多一點 不然如果住四天,對早餐會有點厭倦哈哈
Nordin Bin Mohamad 於 2016年6月18日回覆
Good afternoon Sheng Poh Thank you for the feedback. We would like to apologize the inconvenience you face during your stay with us especially breakfast. We will try our very best to improve with more varieties.

10/10 有夠讚

Sheng-Po,台灣

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很不錯的飯店
捷運站上來馬上就到飯店,附近很安靜 捷運站有7-11 附近也有賣場..很方便 重點櫃台有華人,很方便.有問題都可以隨時詢問 房間整理而言都不錯 不過早餐種類太小..哈哈..如果菜色變很多..就很無敵了

8/10 不錯哦

JANET CHING YEE,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間內接收不到wifi, 位置十分近MRT CC2站,酒店較環保,酒店附送的即棄拖鞋穿了兩天爛了,也沒有給我換
Nordin Bin Mohamad 於 2016年6月18日回覆
Good morning Ms Janet Ching Yee On behalf of everyone at Hotel Royal @ Queens. We would like to apologize for the inconvenience you had during your stay. Thank you for the feedback which we deeply appreciate. We value your opinion and see it as an opportunity to learn and improve. Sincerely

6/10 一般般

真實旅客

喜歡:整潔度和住宿環境和硬體

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

真實旅客

喜歡:整潔度和客房舒適度

8/10 不錯哦

YUAN HSUN,Taiwan

喜歡:整潔度、員工素質和住宿環境和硬體
Good CP value hotel
Very convenient location but keep very quiet. CC2 MRT station just beside Hotel. Breakfast is good. It is a high CP value Hotel. But bath room equipment need to improve.
Dear Yuan Hsun On behalf of everyone at Hotel Royal @ Queens. We are happy that you had a wonderful stay with us and thank you for the feedback. "Merry Christmas & Happy New Year" Sincerely Nordin Bin Mohamad Sales Executive (E-commerce)

6/10 一般般

Xiu-Mei,Taiwan

喜歡:客房舒適度
不喜歡:整潔度
以交通便利為優先考量的不錯飯店
離百勝站真的很近,出地鐵走不到一分鐘就可以看到飯店,櫃檯及服務人員都滿有水準的,可惜第二天回到飯店發現浴室清潔不夠徹底有在馬桶裡看到頭髮,雖然水龍頭的水打開就可以喝,不過還是希望房間有準備礦泉水。
Dear Xiu Mei Very sorry for the late reply. On behalf of everyone at Hotel Royal @ Queens. We are happy that you had a wonderful stay with us and thank you for the feedback. "Merry Christmas & Happy New Year" Sincerely Nordin Bin Mohamad Sales Executive (E-commerce)

8/10 不錯哦

真實旅客

喜歡:住宿環境和硬體和客房舒適度

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
普普通通
Facilities are old. Tv remote was out if order. Shower head was not good. Booking was including breakfast, but staff said that it was not. However, the changed their tone to ok next day. Location is the best, just 1min walk fm exit a of c22 station.
Nordin Bin Mohamad 於 2015年12月23日回覆
Dear Guest Very sorry for the late reply. Thank you for the feedback and on behalf of everyone at Hotel Royal @ Queens, very sorry for the inconvenience you facing during your stay and it will never happen again in future. "Merry Christmas & Happy New Year" Sincerely Nordin Bin Mohamad Sales Executive (E-commerce)

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
good
The hotel is at a very convenient place near MRT station, and in the city area. The room is clean and tidy.

6/10 一般般

Yung-Ching

喜歡:整潔度

8/10 不錯哦

Mei Yee,Hong Kong

喜歡:整潔度和員工素質
Good
5 mins to MRT; but the room is a bit small. Breakfast is ok with fresh food.

6/10 一般般

CHIH-CHUNG

喜歡:整潔度

6/10 一般般

真實旅客

喜歡:整潔度和員工素質

6/10 一般般

Chung

喜歡:整潔度
Breakfast voucher did not give
Breakfast voucher did not give me when I checked in, told me will send to my room bot didn't, after called front desk say gave me, really terrible. Aircon noise I guess over 70 dB, really noisy, no slipper.sink jam, door lock is not precise, could not work until service people fix.

10/10 有夠讚

Susan

情侶出遊
喜歡:員工素質和設施服務
The staff were brilliant. The room was dated but the bedsheets and towels very clean and fresh. There were small flies coming out of the bathroom basin overflow, which also looked as though it hadn't been cleaned in a long time.
於 2024 年 3 月住了 1 晚