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國敦河畔大飯店的評分

5 out of 5
國敦河畔大飯店
392 Havelock Road, Singapore

評論

8.8

有夠讚

10 分，有夠讚；97 則評論中有 61 則" "
8 分，不錯哦；97 則評論中有 24 則" "
6 分，一般般；97 則評論中有 5 則" "
4 分，不太好；97 則評論中有 3 則" "
2 分，很糟糕；97 則評論中有 4 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

XIAO

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年2月26日回覆
Dear XIAO Thanks for the excellent rating. We are glad you had a pleasant stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

CHIA CHE

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay. I would definitely consider to check-in again next time to Singapore.
於 2023 年 11 月住了 3 晚
Herlin Leman, Director of Rooms 於 2023年11月29日回覆
Dear Chia Che Thanks for the excellent review. We are glad to hear that you had a nice stay and we certainly look forward to welcome you back when you visit Singapore again. Warm regards

10/10 有夠讚

??

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
宿泊中、エレベーターの工事で2基止まっていた日があり乗り降りが大変だったが、それ以外はとても満足のいくホテルでした。
於 2024 年 4 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年4月19日回覆
Thank you for sharing your feedback with us. We're pleased to hear that overall, you were satisfied with your stay at our hotel.We apologize for the inconvenience with the elevators due to our lift modernization works. We appreciate your understanding and hope to welcome you back soon.Warm regards

10/10 有夠讚

jack tak hau

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great place and helpful staff, especially Sheila at the reception who helped us checked in electronically.
於 2024 年 4 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年4月19日回覆
Thank you for your wonderful review! We're thrilled to hear that you had a great experience at our hotel and found our staff, especially Sheila at the reception, to be helpful. Providing excellent service to our guests is our top priority, and we're delighted that Sheila could assist you with a smooth electronic check-in. We look forward to welcoming you back for another fantastic stay!Warm regards

10/10 有夠讚

Jon

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
There was nothing about the property we did not like.Great location, not far from most things.My wife and I love walking, so great position.
於 2024 年 4 月住了 6 晚
Herlin Leman, Director of Rooms 於 2024年4月19日回覆
Thank you for your positive review! We're thrilled to hear that you enjoyed our great location and found it convenient for exploring the area on foot. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you had a wonderful stay with us. We hope to welcome you back for another enjoyable visit in the future!Warm regards

10/10 有夠讚

Kazuya

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年3月30日回覆
Dear Kazuya Thanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

8/10 不錯哦

Sara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel, in a nice area … plenty of places to eat within a few minutes walk. My only negativity is that I requested a room on a lower floor three times to be allocated one on the 24th floor …. Just couldn’t get near the window to look out!
於 2024 年 2 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年3月28日回覆
Dear SaraThanks for the review. We're delighted to hear that you enjoyed our lovely hotel and the surrounding area, with plenty of dining options within walking distance.We sincerely apologize for the inconvenience you experienced regarding your room allocation. We understand how important it is to fulfill guest preferences, and we regret that we were unable to accommodate your request for a room on a lower floor despite your multiple requests.Your feedback is valuable to us, and we will review our room allocation procedures to ensure that we better meet our guests' preferences in the future. We hope that despite this issue, you were still able to enjoy your stay with us.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards

8/10 不錯哦

Sally

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely river location quiet but with lots of passing people easy walks along the river to lots of places
於 2024 年 2 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年2月28日回覆
Dear SallyThanks for the review. We hope you enjoyed your stay with us at the Grand Copthorne Waterfront and we look forward to welcome you back. Warm regards

10/10 有夠讚

Raviv

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
High quality accommodation, friendly and helpful staff, great location
於 2024 年 2 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年2月26日回覆
Dear RavivThanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

10/10 有夠讚

Peter

情侶出遊
喜歡：員工素質和住宿環境和硬體
Excellent hotel with a good location. Only disappointment was house keeping who took away 2 bath and hand towels only to replace with one towel each meaning I had to call for more towels. Shower gel also ran out.
於 2024 年 2 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年2月26日回覆
Dear PeterThanks for the excellent review. We are glad to hear that you enjoyed your stay with us. I am truly sorry to hear that our housekeepers missed out in replenishing towels and shower gel in your room. Our Executive Housekeeper has been notified to address this matter internally to avoid recurrence. We hope to welcome you back for a much better experience.Warm regards

10/10 有夠讚

Joseph，Lewisburg

情侶出遊
喜歡：員工素質和住宿環境和硬體
不喜歡：整潔度
It’s concrete city. Awful buildings everywhere with nothing. Went to Singapore and what a difference buildings with beautiful architecture.
於 2024 年 2 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年2月21日回覆
Dear Joseph Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back again. Warm regards

8/10 不錯哦

Russell，Miranda

於 2024 年 2 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年3月28日回覆
Dear Russell Thanks for the review rating. We hope you had a pleasant stay with us and we look forward to your next visit. Warm regards

10/10 有夠讚

Allen，Southport

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel, great location, easy accessible MRT station, lovely staff and a great breakfast and plenty of nearby restaurants for an evening meal.
於 2024 年 1 月住了 7 晚
Herlin Leman, Director of Rooms 於 2024年2月21日回覆
Dear Allen Thanks for the excellent review. We are glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warm regards

10/10 有夠讚

Tadashi

喜歡：整潔度、員工素質和住宿環境和硬體
リノベーション後の室内は、綺麗で過ごしやすい空間でした。また利用したいです。
於 2024 年 1 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年2月6日回覆
Thank you for your review. Glad to hear that you enjoyed your stay with us. We look forward to welcome you back soon. Warm regards

6/10 一般般

Matt

商務旅客
喜歡：整潔度
A real mixed bag. The water in my room was not hot and was not fixed promply. The room service I had was terrible, and considering the amazing restaurants in the hotel this was disappointing. OK, and not what I would expect from a 5 star hotel
於 2024 年 1 月住了 4 晚
Herlin Leman, Director of Rooms 於 2024年2月4日回覆
Dear Matt,Thank you for your feedback. We want to assure that we have taken note of your feedback and are actively working on finding a solutions to in regards to your feedback about room service Menu and hot water. Once again, we apologize for the inconvenience caused you and thank you for your understanding. Warm regardsMarilyn ChristerFront Office Manager

2/10 很糟糕

Prasenjit

於 2024 年 1 月住了 4 晚
Herlin Leman, Director of Rooms 於 2024年2月3日回覆
Dear Prasenjit,Thanks for your review 2 out of 10. Please contact me so that i can investigate further in regards to your review. Warm regardsHerlin Leman Director Of Rooms

10/10 有夠讚

HYUNJUN

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
By river side. Beautiful hotel
Near Robertson Walk so you can follow up through the riverwalk to near restaurants. The hotel is absolutely nice for the business purpose
於 2024 年 1 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年2月3日回覆
Dear Hyunjun,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin Leman Director Of Rooms

10/10 有夠讚

Miroslav

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and clean hotel and rooms, the staff were super friendly and helpful
於 2024 年 1 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear MiroslavThanks for sharing your wonderful review. We are glad to hear that you enjoyed your stay with us and our colleagues were able to impress you with their services. We look forward to your next stay. Warm regards

6/10 一般般

Soliana

家庭旅遊
不喜歡：員工素質
Very average at best. No way near 5 star, more like a 3 star hotel. Location is good. Breakfast lacks variety and is quite basic. Staff, especially at the front desk, is not friendly nor helpful. Rooms are tiny and hallways have an awful smell. Would not stay here again.
於 2024 年 1 月住了 7 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear SolianaWe are disappointed to read your review.We are sorry that we did not meet your expectation. Please be assured that this does not reflect our usual standard. We appreciate your feedback and will certainly be addressed to the relevant department for an immediate improvement in their processes. We hope for more opportunities to serve you again.Warm regards

10/10 有夠讚

shinichiro

於 2024 年 1 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年2月3日回覆
Dear Mohd Shamsul,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin LemanDirector of Rooms

10/10 有夠讚

LUIS

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect
Stayed here after a cruise. We loved that it was close to many things to do. We would definitely stay again
於 2024 年 1 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年2月3日回覆
Dear Luis,Thanks for the amazing review rating.Glad you had a wonderful time with us and we look forward to welcome you back.Warm regardsHerlin Leman Director Of Rooms

10/10 有夠讚

Daniel

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Employees were nice and helpful. Room was comfortable and clean. Well located.
於 2024 年 1 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Daniel Glad to hear that you had an enjoyable stay with us and our colleagues were able to be of an assistance. We certainly look forward to welcome you back. Warm regards

10/10 有夠讚

Lai Wai

於 2024 年 1 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Lai Wai Thanks for the excellent review rating. We are happy to hear that you had a wonderful time with us and we look forward to your next visit. Warm regards

10/10 有夠讚

Janice Alexandra

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is a wonderful hotel in a scenic, river-front location, with pleasant, helpful staff and offering good amenities. The buffet breakfasts are amazing (in terms of variety, quantity and quality) and are great value-for-money. There's a metro station just across the road, providing quick transport to the CBD.
於 2023 年 12 月住了 9 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Janice AlexandraThanks for the great review. We are glad to hear that you enjoyed our location as well as breakfast spread.We look forward to be able to welcome you back again soon. Warm regards

8/10 不錯哦

Patrick Durban

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 12 月住了 7 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Patrick Durban Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to your next stay. Warm regards

10/10 有夠讚

Brandon

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked the christmas decorations very much. Everything was very clean and the service was top-notch. I thought the breakfast qas amazing as well. Definitely recommend.
於 2023 年 12 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Brandon Thanks for the excellent review. We are glad you enjoyed our christmas decoration, services as well as breakfast. Appreciate your recommendation and we look forward to your next stay. Warm regards

4/10 不太好

Aiden

於 2023 年 12 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Aiden We hope you had a pleasant stay with us and we look forward to welcome you back soon. Warm regards

10/10 有夠讚

WATHSALA

於 2024 年 1 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear WathsalaWe are glad you had a pleasant stay with us and we look forward to your next stay. Warm regards

8/10 不錯哦

PAVITHIRA，Choa chu Kang

情侶出遊
喜歡：整潔度和員工素質
Overall, my stay at Grand Copthorne was absolutely amazing! The recently renovated room was stunning, from the modern decor to the sparkling clean bathroom. It truly felt like a luxurious escape. The staff were exceptional from start to finish, and I want to especially highlight their willingness to accommodate a late check-out request with a smile. That said, there were a couple of minor things that held back the experience from being completely perfect. The bedsheets had an odd, slightly musty smell, which was a bit off-putting at first. While the room itself was immaculate, it took a little while to adjust to the scent. Additionally, the TV connection was quite frustrating. Neither Chromecast nor Airplay worked properly, limiting our entertainment options in the evenings. Despite these minor glitches, I still had a fantastic stay at Grand Copthorne. The incredible staff, beautiful room, and overall positive atmosphere more than outweighed the small inconveniences. I would definitely recommend this hotel to anyone looking for a luxurious and unforgettable experience.Just be aware of the potential for a slightly funky bedsheet smell and temperamental TV connection.
於 2023 年 12 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear PavithiraThanks for sharing your review. We are glad to hear that you had an amazing time with us and we certainly look forward to your next stay. Warm regards

8/10 不錯哦

KO

於 2023 年 12 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear KO Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to your next visit. Warm regards

8/10 不錯哦

Samantha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Samantha Thanks for the review rating. We hope you had a pleasant stay with us and we look forward to welcome you back again. Warm regards

8/10 不錯哦

Warwick

於 2023 年 12 月住了 1 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Warwick Thanks for sharing your review rating. We hope you had a pleasant stay with us and we look forward to welcome you back again. Warm regards

10/10 有夠讚

Yogis

於 2023 年 12 月住了 3 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear YogisHappy to hear that you had a wonderful stay with us and we look forward to your next visit. Warm regards

10/10 有夠讚

Ama

喜歡：員工素質和住宿環境和硬體
Hhhh
於 2023 年 11 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear AmaThanks for the excellent review. We are glad you had a wonderful stay with us and we look forward to your next visit. Warm regards

10/10 有夠讚

THANOM

於 2023 年 12 月住了 5 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Thanom Thanks for your great review. We are happy to learn that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

8/10 不錯哦

Rong

於 2023 年 12 月住了 6 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Rong Thanks for the review. We hope you had a pleasant stay with us and we look forward to welcome you back.Warm regards

10/10 有夠讚

Nitish

於 2023 年 12 月住了 4 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Nitish Thanks for sharing your excellent review. We are glad that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

Dr. Stephen-Claude

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Satisfied
Great location, reasonable rates, nice room.
於 2023 年 12 月住了 4 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Dr Stephen ClaudeWe are glad to hear you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

MAOMI

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was very spacious and floor is very clean. I stayed without shoes and slippers : ) No room card required for electricity, so I could charge batteries when I went out.
於 2023 年 12 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Maomi Glad to hear that you enjoyed your stay with us and we look forward to having you with us again soon. Warm regards

10/10 有夠讚

Sung Woo，Skokie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Herlin Leman, Director of Rooms 於 2023年12月11日回覆
Dear Sung Woo Thanks for the excellent review. We are glad you enjoyed your stay with us and we look forward to your next visit. Warm regards

8/10 不錯哦

Dirk

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Toller Blick, großzügiges Zimmer. Tresor und Fön defekt, Preise Bar übertrieben hoch
於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2023年12月11日回覆
Dear Dirk Thanks for sharing your review. We hope you had a pleasant stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

MASAMICHI

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
とってもいい
於 2023 年 11 月住了 4 晚
Herlin Leman, Director of Rooms 於 2023年12月11日回覆
Dear Masamichi We are happy to hear that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay
Excellent stay. Club lounge service was particularly good.
於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2023年12月2日回覆
Thanks for the great review. We are happy to hear that you had an excellent stay with us. We look forward to welcome you back again. Warm regards

10/10 有夠讚

vijay

於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear vijay Thanks for the wonderful review. We are glad you enjoyed your stay with us and we look forward to your next visit. Warm regards

8/10 不錯哦

Alistair

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
Excellent location, very easy to get around. The servicing of the room was poor. Never provided the correct number of towels, always half the amount required. The provision of hot water to the room was very slow.
於 2023 年 11 月住了 3 晚
Herlin Leman, Director of Rooms 於 2023年11月29日回覆
Dear AlistairThank you for sharing your review with us. We are glad you enjoyed our location and we hope you had a pleasant stay with us. We are sorry to hear that there are few areas that were less than satisfactory. Rest assured that your feedback will be shared with the relevant department heads for their immediate action for improvement. We hope to have another opportunity to welcome you back again for a much better experience. Warm regards

8/10 不錯哦

Jason

商務旅客
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Facilities and cleanliness and everything was good. However noisy from outside of room was terrible. No sound proof. ticking noise and bed shaking noise from outside of room was so terrible at night. If I was not that tired than I probably could not sleep at all.
於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2023年11月29日回覆
Dear Jason Thanks for the review. We are glad to hear that you enjoyed our facilities and had a good stay at the Grand Copthorne Waterfront. Your feedback is valuable to us. We apologise for the noise disturbance that you encountered. Our Chief Engineer will be working on improvement project to address the issue. We hope to welcome you back again for a much better experience. Warm regards

10/10 有夠讚

Joe Bair

於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2024年1月17日回覆
Dear Joe Bair Thanks for the wonderful review. We are glad to hear that you enjoyed your stay with us and we look forward to welcome you back. Warm regards

10/10 有夠讚

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great position on waterside. Good restaurants and closure to public transport
於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2023年11月29日回覆
Dear Christine Happy to hear that you had a good stay with us at the Grand Copthorne Waterfront and enjoyed our location too. We certainly look forward to welcome you back again. Warm regards

10/10 有夠讚

HIDEKAZU

於 2023 年 11 月住了 2 晚
Herlin Leman, Director of Rooms 於 2023年11月20日回覆
Dear HIDEKAZUThanks for the excellent review. We are happy to hear that you enjoyed your stay with us at the Grand Copthorne Waterfront and we certainly look forward to your next visit. Warm regards

8/10 不錯哦

Nantawan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
น้ำดื่มเป็นระบบน้ำกรอง ห้องกว้างขวาง อาหารเช้ามีให้เลือกพอสมควร โจ๊กอร่อย
於 2023 年 11 月住了 1 晚
Herlin Leman, Director of Rooms 於 2023年11月15日回覆
Thanks for the review. We hope you had a pleasant stay with us and we look forward to welcome you back. Warm regards