Ratings based on 447 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Kuala Lumpur

Posted Oct 14, 2019
Overall a very nice & relaxing place to stay at.
Comment from Hotel Management
Oct 15, 2019 by General Manager, Hotel Management
Dear Elizabeth, Thank you for writing a review of our hotel. We are happy to know that you had a comfortable stay with us. It will be our pleasure to welcome you back to the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Oct 7, 2019
Comment from Hotel Management
Oct 8, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
2 out of 5
by A verified traveler from Tokyo

Posted Oct 1, 2019
Bedroom was old. Sink wasn’t draining and toilet bowl had problems with flushing. I had to call housekeeping to fix the issues. In addition, the in-room telephone had problems too, it wouldn’t connect sometimes unless the phone cable was placed in certain positions. Mattress was too short. Probably made for children as our feet were out at the end of the bed when sleeping and we are not very tall. Housekeeping only did basic cleaning and did not change our bedsheets despite stains. It was a 3 night stay and I wished housekeeping would have done a better job.
Comment from Hotel Management
Oct 1, 2019 by General Manager, Hotel Management
Dear Tashiro, Thank you for writing a review of our hotel. It is with regret to hear that you did not had a pleasant stay with us. Your feedback on the bathroom and housekeeping is greatly appreciated. Please rest assured that I will address the issues that you have raised with my team so that we can work on improvements and serve you better during your next stay with us. Please accept our apologies for any inconvenience caused. We hope to have the opportunity to welcome you back for another stay again. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Sep 30, 2019
Thank you Grand Capthorne Waterfront hotel for the excellent service!!!!
Comment from Hotel Management
Oct 1, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for writing a wonderful review of our hotel. We are happy to know that you had an excellent stay with us. It will be our pleasure to welcome you back to the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Sep 29, 2019
Clean spacious close to Robertson quay for good food options
Comment from Hotel Management
Sep 30, 2019 by Farid Alain Schoucair, Hotel Management
Dear Guest, Thank you for writing a review of our hotel. It is with delight to know that you enjoyed the hotel’s location along the scenic Singapore River. The pleasure will be ours to welcome you back for another memorable stay at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
4 out of 5
by A verified traveler

Posted Sep 27, 2019
Hotel on the canal nice area to walk, dislike no pork sausages for breakfast.
Comment from Hotel Management
Sep 30, 2019 by Farid Alain Schoucair, Hotel Management
Dear Guest, Thank you for writing a review of our hotel. It is with delight to know that you enjoyed the hotel’s location along the scenic Singapore River. We have noted your comment on breakfast. The pleasure will be ours to welcome you back to the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Sep 15, 2019
Comment from Hotel Management
Sep 16, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Sep 9, 2019
I like and love this hotel so much. Truly world class luxury accommodation. Thank you for my wonderful stay
Comment from Hotel Management
Sep 12, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler from London

Posted Sep 7, 2019
This was a special time for myself and wife , the hotel and staff went over and beyond? They were amazing 😀
Comment from Hotel Management
Sep 12, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager
5 out of 5
by A verified traveler

Posted Aug 19, 2019
Comment from Hotel Management
Aug 19, 2019 by General Manager, Hotel Management
Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager