Dear Wen Chieh Thank you for sharing! I am very happy to read your wonderful review and proud to know that my team crafted a perfect stay for you. Thank you for recognising the team on their dedication to excellence too. I am indeed blessed to have such capable and dedicated staff on my side. We look forward to welcome you back to our island destination on your next visit.

Dear Gilbert, Thank you for the perfect score! I am sure my team will feel as proud as me to read of your compliments and it will certainly motivate us further, creating more memorable experiences for you and other guests. We will always be your island destination and see you again soon! Warm regards, Fernando Gibaja General Manager Capella Singapore

尊敬的yue, 我非常遗憾地得知您在逗留期间并没有完美的的经历。在新加坡嘉佩乐酒店，我们的首要任务是在产品和服务方面都呈现顶级的标准。因此，我对您在逗留期间遇到的事件表示真挚的抱歉。希望有机会让您在下次访问时享受完美无缝的假期。 此致, Fernando Gibaja 总经理 新加坡嘉佩乐酒店

Dear Guest: 感谢您对我们豪华度假酒店的卓越评论，从配备私人泳池的宽敞别墅到我们凯嘉中餐厅呈现的菜肴，以及我们所提供的一系列设施。我很高兴地得知您和您的家人与我们度过了一个愉快的时光，而我专业团队通过他们提供的优质服务进一步完善了您的体验。另一方面，我将研究您与我们分享的反馈意见，并将与我的团队一起研究如何进一步改善我们为所有宾客制造的体验。 我期待在您下次入住我们的度假酒店时再次为您提供奢华体验。 Warm regards, Fernando Gibaja General Manager Capella Singapore

Dear Guest, 感谢您与我们分享您在新加坡嘉佩乐酒店的住宿体验。然而，我很失望地得知，您没法体验到真正的嘉佩乐标准服务，并且请允许我对您所经历的短缺表示诚挚的歉意。请放心，我会调查您所提出的问题，以避免将来发生，并确保我们为所有宾客提供最佳体验。 期待您下次光临时能为您制造豪华无暇的体验。 Best regards, Fernando Gibaja General Manager Capella Singapore

Dear Guest, 感谢您对我们豪华度假酒店的赞美，从精心设计的套房到我们所提供的各种设施，以及我敬业的私人助理团队。然而，我很抱歉地得知，你没法体验到真正的嘉佩乐标准服务，并且请允许我对你所经历的短缺表示诚挚的歉意。在新加坡嘉佩乐酒店，我们努力提供高品质的标准，并为我们的宾客提供一流的服务。请放心，我会调查您所提出的问题，以确保我们为所有客人提供最佳体验。在此， 希望您给予我们第二次机会在您下次访问时为您提供奢华和无暇的体验。如果您有其他反馈意见，请不要犹豫拨打6377 8888与我联系.谢谢。 Warm regards, Fernando Gibaja General Manager Capella Singapore

Dear Guest, Thank you for sharing with us the feedback of your stay experience at our resort. At Capella Singapore, we strive to create a memorable and seamless experience for all our guests. Kindly be assured that we will look into the issues you have raised to further improve and ensure that we provide the best experience for all our guests. Looking forward to welcoming you back for a luxurious and flawless experience on your next visit. Warm regards, Fernando Gibaja General Manager Capella Singapore

Dear Guest, 感谢您给予我们度假酒店的卓越评论，从整体环境到我们所提供的设施. 然而，我很失望地得知，你没法体验到真正的嘉佩乐标准服务，并且请允许我对你所经历的短缺表示诚挚的歉意。请放心，我正在调查您提出的问题，以避免将来发生。 Best regards, Fernando Gibaja General Manager Capella Singapore

Dear Guest, 阅读您对新加坡嘉佩乐酒店的美好评论确实很棒。我很高兴您有一个愉快和难忘的假期并且对我们The Knolls餐厅的早餐选择的赞美。期待着热烈欢迎您再次回到我们度假酒店 。 Best regards, Fernando Gibaja General Manager Capella Singapore

Dear Hanpo, Thank you for selecting our resort as the destination to stay during your family vacation. I am glad that you and your family had revelled in the sanctuary of our resort and enjoyed the array of gastronomic cuisine we offer, in particular the selections of breakfast delights at The Knolls restaurant as well as the flavoursome Cantonese delicacies at Cassia. At Capella Singapore, we strive to provide all our guests with top quality standards, hence we will look into the issue you have raised to ensure that we provide a luxurious experience for all our guests. Looking forward to warmly welcoming you and your family back again for a pampering holiday at our resort on your next visit. Warm regards, Fernando Gibaja General Manager Capella Singapore

Dear King Cheong: Thank you for taking time to pen down your experience on Hotels.com. Allow me to express my sincerest apologies for the aspects of your experience that were not up to expectations, especially pertaining to the room condition and amenity situation. Here at Capella Singapore, as a luxury resort that places all guests as top priority, I am very disappointed to hear that you did not enjoy the stellar vacation experience you deserve. We are investigating your valuable feedback to improve and avoid a future reoccurrence. We humbly hope for a second chance to pamper you with a flawless stay and our management representative will be contacting you shortly with regards to your feedback. Yours sincerely, Fernando Gibaja General Manager Capella Singapore