接待櫃台

新加坡烏節雅詩閣飯店式公寓的評分

新加坡烏節雅詩閣飯店式公寓
11 Cairnhill Road, Singapore

評論

8.8

有夠讚

10 分,有夠讚;289 則評論中有 156 則" "
8 分,不錯哦;289 則評論中有 103 則" "
6 分,一般般;289 則評論中有 15 則" "
4 分,不太好;289 則評論中有 9 則" "
2 分,很糟糕;289 則評論中有 6 則" "

8.8/10

整潔度

8.4/10

員工素質

8.8/10

設施服務

9.0/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間景觀望對面住宅區,可能是個別房型關係。地理位置非常方便,酒店經停車場有連接到 Orchard Road 大型商場及購物中心。
於 2020 年 3 月住了 1 晚
With Heartfelt Appreciation 於 2020年3月11日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence. We are indeed thrilled to learn you had an overall enjoyable and comfortable stay with us. All of us are delighted you have found our central location in the Orchard Road vicinity with its close proximity to many eateries and shops convenient and perfect for your trip to Singapore. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at Ascott Orchard whenever your travels bring you back. We are at your service. Thank you. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
地點旺中帶靜,經酒店停車場穿過天橋可以連接 Orchard Road 各大商場。
於 2020 年 3 月住了 2 晚
With Heartfelt Appreciation 於 2020年3月10日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence and for letting us know you like our central location in the midst of bustling Orchard Road. We are delighted you enjoyed most aspects of your stay with us. Thank you for giving us the great pleasure of being of service to you and all of sincerely look forward to being of service to you again. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

6/10 一般般

真實旅客

商務旅客
喜歡:整潔度和員工素質
the light in the wardobe is too sensitive that it will automatically lighten during midnight even i have closed the wardobe door, which caused me to wake up several times during sleep.
於 2019 年 11 月住了 3 晚
With Sincere Apologies 於 2019年11月12日回覆
Dear Valued Guest, Greetings from your team at Ascott Orchard! Thank you for choosing our centrally located serviced residence and for sharing your stay experience. We sincerely apologise for the disappointment and discomfort caused to you by the closet light in the Suite assigned for your stay. Please be assured we shall be trying to trace this Suite and carry out a thorough investigation, so the necessary corrective works can be carried out. Thank you for staying with us and all of us sincerely hope to welcome you back, giving us an opportunity to serve you better. Best regards, Cynthia Lim Manager, Social Media and Partnerships

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 10 月住了 1 晚
With Heartfelt Appreciation 於 2019年10月11日回覆
Dear Valued Guest, Greetings from your team at Ascott Orchard Singapore Thank you for choosing our serviced residence and for awarding a high rating for your overall stay with us and for letting us know you had an enjoyable and comfortable stay in our well-appointed Suite We sincerely hope our serviced residence will be your choice lodging whenever you are back in Singapore. Thank you for giving us the great privilege and pleasure of being of service to you. We earnestly look forward to welcoming you back and be of service to you again soon. Your valued support is much appreciated. Kind regards, Cynthia Lim, Manager, Social Media and Partnerships

8/10 不錯哦

Angela,Taipei

家庭旅遊
喜歡:整潔度和住宿環境和硬體
交通便利 房間整潔明亮安靜 缺點:咖啡杯具/茶壺有點髒汙未清潔完畢
於 2019 年 2 月住了 3 晚
With Heartfelt Appreciation 於 2019年3月3日回覆
Dear Angela, Greetings from your friendly team at Ascott Orchard Singapore. We sincerely thank you for choosing our premier-luxe serviced residence and for your valuable feedback. All of us are thrilled to learn you had an overall enjoyable and comfortable stay with us and found our location in bustling Orchard Road ideal and convenient. We sincerely apologise for the slight detraction in your stay due to our team member's failure to thoroughly clean the cups and coffee pot in the Suite you stayed in. Please be assured we shall be tracing the Suite assigned for your stay and carry out the required investigations , besides counselling our team member concerned. We sincerely hope this slight service lapse will not deter you from staying with us again as we truly wish to create a wholly enjoyable and comfortable stay for you. It has been our great pleasure to have been of service to you and we earnestly look forward to welcoming you back. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

喜歡:員工素質、設施服務和住宿環境和硬體
於 2018 年 12 月住了 1 晚
With Heartfelt Appreciation 於 2018年12月9日回覆
Dear Valued Resident, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for awarding a high rating for your recent stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. We are indeed heartened to learn you have found our location convenient and ideal; and we sincerely hope you will now make our residence your choice lodging in Singapore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not the best view since our window looked out to a construction site
於 2018 年 11 月住了 2 晚
With Sincere Apologies 於 2018年11月26日回覆
Dear Valued Guest, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We sincerely apologise for the disappointment caused to you by the lack of a view from your Suite as it was facing the nearby construction site. Regrettably, as we were facing a full-house occupancy situation, we sincerely apologise for our inability to assign a better Suite for your stay. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

6/10 一般般

Martin,Taiwan

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
服務速度慢
請酒店前台聯絡送拖鞋到房間;打了三次電話催他們儘快送來結果拖了一小時才送到;真是令人感到非常生氣!
於 2018 年 6 月住了 2 晚
With Sincere Apologies 於 2018年6月8日回覆
Dear Martin, Greetings. We are truly sorry for the disappointment and inconvenience caused to you by our team's failure to attend to your request for bedroom slippers. Please allow us to assure you our various management teams shall be investigating into your feedback and shall be counseling our team members concerned, besides ensuring immediate improvements are being sought in areas we lack. We sincerely hope you will give us another chance to welcome you back and recover your trust in our service. We truly wish to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

Warren

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location and the room is spacious
With Heartfelt Appreciation 於 2018年4月16日回覆
Dear Warren, Greetings from your friendly team at Ascott Orcharde! Thank you for choosing our centrally located serviced residence and for awarding a high rating for your recent stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to Singapore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

CHI YING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
With Heartfelt Appreciation 於 2018年4月16日回覆
Dear CHI YING, Greetings from your team at Ascott Orchard! Thank you for choosing our premier-luxe serviced residence for your recent business trip and for awarding a high rating for your stay with us. All of us are delighted you had an enjoyable and comfortable stay with us. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

Ching

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
位置方便
位置方便,有不少巴士可到不同地方 房間空間很大,乾淨 但星期日不會有House Keeping 服務,還有一日忘了補充洗澡用品 酒店旁邊是建築地盤,雖然住十三樓,早上仍聽到聲響。
於 2018 年 3 月住了 4 晚
Wuth Sincere Apolofies 於 2018年3月19日回覆
Dear Ching, Greetings! We deeply regret to learn you did not fully enjoy your stay at our centrally located serviced residence and we are truly sorry for the disappointment caused to you. We truly appreciate your valuable and candid feedback on our team member's failure to replenish your toiletries and the absence of Housekeeping service on Sundays and Public Holidays, and assure you we shall be sharing your feedback with our Housekeeping management for their review on our cleaning schedule and investigation regarding our service lapse. It has been our pleasure to have been of service to you and we sincerely hope to welcome you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

Tsz Wa Eddy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Construction work starts at 7:45 am every morning except Sunday. Other than that everything is excellent.
於 2018 年 2 月住了 5 晚
With Heartfelt Gratitude 於 2018年2月12日回覆
Dear Tsz Wa Eddy, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a perfect rating for your stay with us. We are indeed heartened to learn that despite the ongoing construction works, you had a great stay with us and we sincerely thank you for your kind understanding and graciousness over this inopportune situation. Kindly allow us to assure you our management shall definitely work with the project manager of this construction site to mitigate the inconvenience caused to our residents, although we humbly admit works would have to be carried out at appropriate times which are approved by the local authorities. All of us sincerely hope this temporary situation will not detract you from staying with us again as we are confident the noise level will lessen once the relevant works are being completed. It has been our great pleasure to have been of service to you and we genuinely look forward to welcoming you back for more great stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

I-CHUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All good but noisy
Surrounding is kinda noisy. Besides that this hotel is pretty decent
於 2018 年 1 月住了 3 晚
With Heartfelt Appreciation 於 2018年1月22日回覆
Dear I-CHUN, Greetings from your team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a perfect rating for your stay with us. We are indeed heartened to learn that despite the ongoing construction works, you had a great stay with us and we sincerely thank you for your kind understanding and graciousness over this inopportune situation. Kindly allow us to assure you our management shall definitely work with the project manager of this construction site to mitigate the inconvenience caused to our residents, although we humbly admit works would have to be carried out at appropriate times which are approved by the local authorities. All of us sincerely hope this temporary situation will not detract you from staying with us again as we are confident the noise level will lessen once the relevant works are being completed. It has been our great pleasure to have been of service to you and we genuinely look forward to welcoming you back for more great stays with us. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

旅遊人,香港

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
靜中帶旺的服務式公寓酒店
很好的服務式公寓酒店,很新。步行十分鐘到烏節路,靜中帶旺。離地下鐵路站約十五分鐘路程。房間很大,一切設施充足。員工友善及樂於解答疑問。房間面對地盤,應在建築新樓,可能有一段時間比較嘈,唯一美中不足之處。整體上十分滿意,下次會再入住。
於 2017 年 11 月住了 5 晚
With Heartfelt Appreciation 於 2017年12月15日回覆
Dear 旅遊人 Greetings from the team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence for your recent holiday in Singapore and for letting us know you have been very satisfied with your overall stay experience. We are delighted you enjoyed your stay with us and have been impressed with our facilities and well-appointed Suites. All of us are indeed heartened to learn you have also found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Mei Ping

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good
good environment.
於 2017 年 8 月住了 2 晚
Cynthia 於 2017年9月4日回覆
Dear Mei Ping, Greetings from your team at Ascott Orchard! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us We sincerely hope you will now make our residence your choice lodging in Singapore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

tsai,taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful apartment hotel
It is very convient to somerset place in 5 mins by walking. It is suitable to family . The hotel's facility has swimming pool gem.
於 2017 年 8 月住了 1 晚
With Heartfelt Appreciation 於 2017年8月25日回覆
Dear Tsai, Greetings from the team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence for your recent holiday in Singapore and for highlighting how suitable our residence is for families who travel together. We are delighted you enjoyed your stay with us and have been impressed with our facilities. . All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

Chris Wu,Hong Kong

喜歡:整潔度、員工素質和客房舒適度
Near the Orrchard road so convenience.
The building showed "Ascott" only and is quite difficult to define this is hotel. In fact, this is apartment instead. Hotel lobby is insided the car park. No clear instruction how to go aournd the building.
With Heartfelt Appreciation 於 2017年3月27日回覆
Dear Chris Wu, Greetings! We sincerely apo0logise for the inconvenience caused to you by the lack of signage leading to our serviced residence and carpark. Kindly allow us to assure you our management has taken note of your valuable feedback and we shall be engaging our signage consultants to seek improvements in this area. We sincerely hope this inopportune experience will not detract you from staying with us again. All of us have truly enjoyed hosting you at our latest flagship residence and we earnestly look forward to welcoming you back in the near future. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
all the facilities are new and clean. however, there is a construction site right next to the hotel now so noise could be a problem for people who are sensitive.
With Heartfelt Appreciation 於 2017年3月10日回覆
Dear Valued Resident, greetings from the team at Ascott Orchard Singapore! Thank you for choosing our newly opened flagship serviced residence for your recent trip to Singapore. We are indeed heartened to learn you had enjoyed your stay with us and we sincerely hope to welcome you back when you are next in Singapore. It has been our great pleasure being of service to you and we earnestly look forward to hosting you again soon. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager

10/10 有夠讚

Ma Jemelyn

喜歡:整潔度和住宿環境和硬體
於 2024 年 3 月住了 3 晚
With Heartfelt Appreciation 於 2024年3月11日回覆
Dear Ma Jemelyn , --Greetings from Ascott Orchard Singapore! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted you have awarded a perfect rating for your stay experience at our premier-luxe serviced residence as it shows us you had a wonderful stay with us. ---With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege of hosting you at our serviced residence. --We are at your service, and we wish you well. ---Kind regards, --The management of Ascott Orchard Singapore

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
Like my second home
Everything was so good, specially location.
於 2023 年 12 月住了 5 晚
With Heartfelt Appreciation 於 2023年12月25日回覆
Dear Valued Guest,Greetings from Ascott Orchard Singapore and Merry Christmas! Thank you for choosing our strategically located serviced residence. We are delighted you and your lovely family enjoyed all aspects of your 5 nights stay with us, and you found our location with proximity to many eateries and shopping malls convenient. All of us sincerely hope you and your family enjoyed the festive streetlight-up and decoration along Orchard Road. –Thank you for giving us the great privilege and pleasure to have been of service to your lovely family and you during your recent holiday in our city-state, and we truly hope Ascott Orchard remains as your choice accommodation whenever you and your family are back in Singapore. –All of us have truly enjoyed being of service to you and your lovely family, and we earnestly look forward to welcoming you back in the future. We are at your service, and we all of you well. ---Kind regards,The management of Ascott Orchard Singapore

8/10 不錯哦

Darunee

喜歡:整潔度、設施服務和住宿環境和硬體
Staff are really responsive and friendly, could be slight improvement for room cleanliness
於 2023 年 12 月住了 1 晚
With Sincere Apologies 於 2023年12月8日回覆
Dear Darunee,Greetings. Thank you for taking the time to share your recent stay experience at our serviced residence and for letting us know you enjoyed your stay with us. –We sincerely apologise for the disappointment caused to you by the shortfall in our cleaning service. Please be assured our Housekeeping Manager will investigate and counsel her team member who was responsible for the upkeep of the 8th level Studio Executive suite assigned for your stay. All of us sincerely hope this distraction during your recent stay at our serviced residence will not deter you from staying with us again. –Thank you for giving us the great privilege and pleasure of hosting you at our serviced residence and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 有夠讚

Michael

家庭旅遊
喜歡:整潔度和客房舒適度
Value for money
We had a really great stay at Banyan Tree. The room was better than we had expected and the staff were really attentive and caring. It wasn't the cheapest but was worth the money.
於 2023 年 9 月住了 4 晚
With Heartfelt Appreciation 於 2023年9月28日回覆
Dear Michael,Greetings! Thank you for your valued support for our strategically located serviced residence and for taking time to review your stay with us. We are delighted your lovely family and you had a wonderful 4 nights stay experience with us, and you like the ambiance and décor of the 11th level two-bedrooms suite you stayed in. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for fuelling our passion to serve! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your experience staying with us, we sincerely hope our serviced residence will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. --Thank you for giving us the great pleasure and privilege to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back. --We are at your service, and we wish you well. --Kind regards,The management of Ascott Orchard Singapore

10/10 有夠讚

Chris

喜歡:整潔度和住宿環境和硬體
They have a covered linkto Paragon shopping centre
於 2023 年 9 月住了 1 晚
With Heartfelt Appreciation 於 2023年9月28日回覆
Dear Chris,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us. --We are indeed heartened to learn you find our residence’s location at the fringe of bustling Orchard Road with proximity to many eateries, shopping malls and having the link-bridge connecting our residence to Paragon convenient and an added value. --With your recent stay, we sincerely hope our serviced residence will be your favourite lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and we earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. We truly appreciate your valued support. --Kind regards,The management of Ascott Orchard Singapore

2/10 很糟糕

YOUNGHO

於 2023 年 6 月住了 4 晚
With Sincere Apologies 於 2023年6月27日回覆
Dear YOUNGHO,Greetings. We deeply regret to learn you have been dissatisfied with your 4 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you and your lovely family. ------Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. ------Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements.-------We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and your family. We are at your service, and we wish all of you well. Thank you.------Kind regards,The management of Ascott Orchard Singapore

10/10 有夠讚

Andreas

於 2023 年 1 月住了 4 晚
With Heartfelt Appreciation 於 2023年3月7日回覆
Dear Andreas,Greetings! Thank you for awarding a perfect rating for your recent stay at our centrally located serviced residence. We are thrilled to learn your lovely partner and you had an awesome stay with us, and we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you back to our city-state. ----All of us have truly enjoyed being of service to you and your partner, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Ascott Orchard Singapore

8/10 不錯哦

stewart

喜歡:客房舒適度
Check-in was a breeze. I have issues with the shower water heater, though. They tried to fix it but still no warm water.
於 2022 年 11 月住了 4 晚
With Sincere Apologies 於 2022年12月7日回覆
Dear Stewart,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for reviewing your experience staying with us. We are heartened to learn you enjoyed most aspects of your 4-nights stay with us. We sincerely apologise for any discomfort or inconvenience caused to you by the faulty water heater in the 6th level Studio Premier suite assigned for your stay and we truly hope this inopportune incident will not deter you from staying with us again. It has been our great privilege and pleasure to have been of service to you and all of us earnestly hope to welcome you back in the future, giving us an opportunity to create a faultlessly enjoyable and comfortable stay experience for you. We are at your service, and we wish you well. Thank you. ----Kind regards,The management of Ascott Orchard Singapore

8/10 不錯哦

stewart

喜歡:整潔度
everything went on smoothly. The room phone is not working
於 2022 年 10 月住了 4 晚
With Heartfelt Appreciation 於 2022年10月25日回覆
Dear Stewart,Greetings from your friendly team at Ascott Orchard and thank you for giving us the great privilege and pleasure to have been of service to you. We are incredibly grateful you took the time to review your experience at our serviced residence and for letting us you had an enjoyable and comfortable stay with us. We sincerely apologise for the disappointment and inconvenience caused to you by the faulty phone in the Studio Executive suite assigned for your stay. Please allow us to assure you we have traced the 16th level suite and we shall be investigating, in addition to carrying out the needed corrective works. ----All of us sincerely hope this slight distraction in your stay will not deter you from staying with us again as we truly wish to create a wholly enjoyable and comfortable stay for you. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish you well. –Kind regards,The management of Ascott Orchard Singapore

10/10 有夠讚

Jae-Hyon

喜歡:整潔度、設施服務和住宿環境和硬體
於 2022 年 7 月住了 2 晚
With Heartfelt Appreciation 於 2022年11月28日回覆
Dear Jae-Hyon,Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your recent stay at our centrally located serviced residence and for awarding a perfect rating for your experience at our serviced residence. We are delighted you had a wholly enjoyable and comfortable 2-nights stay with us, and you like the décor and ambiance of our suites and facilities. ---All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back in the near future. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, The management of Ascott Orchard Singapore

4/10 不太好

Elly,Ocala

團體旅遊
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The room is too small, air conditioning blows directly to the bed and in my friend's room the room was freezing even she put the temperature at 24. Water heater didn't work properly. We paid as much as the room in ordinary hotel but didn't get the same service as what get usually in hotels. The category of room we stayed was studio, but it's actually a de luxe or basic room in hotels. In general, this property is a disappointment. However, we stayes there in 2 br suite 2 years ago. It was quite nice. To me, the studios category rooms are not recommendable. Better stay in hotels.
於 2022 年 3 月住了 5 晚
With Sincere Apologies 於 2022年3月28日回覆
Dear Elly, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment and discomfort caused to you by the air-conditioning units and water heater in your friend’s or your Studio Executive units on the 13th level. Please allow us to assure you our various management teams shall be investigating and carrying out the needed corrective works, in addition to reviewingour processes to ensure such inopportune incidents will be averted in the future. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you and recover your trust in our residence and service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
於 2022 年 1 月住了 1 晚
With Heartfelt Appreciation 於 2022年1月9日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore and thank you for reviewing your stay at serviced residence. We are delighted to learn you have awarded a perfect rating for your stay experience as it shows us you have been happy staying with us. With your recent experience staying with us, we sincerely hope Ascott Orchard will be your choice serviced residence in Singapore, and you will recommend us to your family and friends. It has been our great pleasure being service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you. Kind regards, The management of Ascott Orchard Singapore

6/10 一般般

cazuin

家庭旅遊
不喜歡:客房舒適度
Not worth for money
The room aircon sounds loudly at night ..cant sleep at all.. Mattress a bit old
於 2021 年 12 月住了 1 晚
With Sincere Apologies 於 2022年1月8日回覆
Dear cazuin, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. We would like to assure you we shall be trying to trace your reservation and our various management teams shall be carrying a thorough investigation and upon conclusion of our findings, we shall seek improvements in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us. Kind regards, The management of Ascott Orchard

10/10 有夠讚

Trevor

喜歡:整潔度和客房舒適度
Comfortable and clean rooms
Great service and friendly and helpful staff. Rooms were clean and comfortable.
於 2021 年 12 月住了 3 晚
With Heartfelt Appreciation 於 2022年1月4日回覆
Dear Trevor, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our centrally located serviced residence and for taking time to review your stay with us. We are delighted you had a great stay with us and you like the ambiance and decor of our suites. All of us are indeed thrilled to learn you enjoyed our service and we are truly grateful for your lovely compliment. Thank you for making us feel valued too! It has been our great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back and be of service to you again. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

Woon Woon

喜歡:整潔度和客房舒適度
於 2021 年 12 月住了 2 晚
With Heartfelt Appreciation 於 2021年12月28日回覆
Dear Woon Woon, Greetings from your friendly team at Ascott Orchard Singapore and thank you for choosing our serviced residence. We are indeed thrilled to learn you had a pleasant stay with us and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. It has been our great privilege and pleasure to have been of service to you and we look forward to being of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Amran

於 2021 年 12 月住了 3 晚
With Heartfelt Appreciation 於 2021年12月15日回覆
Dear Amran, Greetings from your friendly team at Ascott Orchard Singapore. Thank you for reviewing your stay at our centrally located serviced residence with a perfect rating. We are delighted you had a wholly enjoyable and comfortable stay with us. It has truly been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

Youngsek

喜歡:客房舒適度
於 2021 年 10 月住了 6 晚
With Heartfelt Appreciation 於 2021年12月9日回覆
Dear Youngsek, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our premier-luxe serviced residence and for letting us know you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you and all of us at Ascott Orchard earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Kenneth

家庭旅遊
喜歡:整潔度和客房舒適度
於 2021 年 12 月住了 2 晚
With Heartfelt Appreciation 於 2021年12月10日回覆
Dear Kenneth, Greetings from Ascott Orchard Singapore! Thank you for giving us the great privilege and pleasure to have been of service to you at our premier-luxe services residence. We are delighted you had a wholly enjoyable and comfortable stay with us and we sincerely hope you will now make Ascott Orchard your favourite lodging choice in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming back for more enjoyable and comfortable stays at our services residence. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

4/10 不太好

Daniel,Seoul

於 2021 年 11 月住了 2 晚
With Sincere Apologies 於 2022年3月27日回覆
Dear Daniel, Greetings. We deeply regret to learn you have been very dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your experience with our service and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, The management of Ascott Orchard Singapore

4/10 不太好

philip

商務旅客
Disappointing stay. The "suites" are 30sqm which is the size of a 4 star hotel, but the room rate was at serviced apartment levels.The staff were disinterested and unhelpful. The room was worn and the shoe rack for the next door room unhygienic. I would not recommend staying at this accommodation.
於 2021 年 11 月住了 2 晚
With Sincere Apologies 於 2021年12月6日回覆
Dear philip, Greetings. We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we sincerely apologise for the disappointment and discomfort caused to you by the shortfalls in our service. We truly appreciate your valuable feedback and following your feedback, we would like to assure you our various management teams shall be investigating, and we shall definitely focus our efforts in the areas we lack. All of us truly hope you will us an opportunity to recover your lackluster stay experience and allow us to change your impression of our service. It is our earnest wish you to welcome you back, giving us the opportunity to create a better stay experience for you. We are at your service. Thank you. Kind regards, The management of Ascott Orchard

6/10 一般般

真實旅客

家庭旅遊
喜歡:整潔度和客房舒適度
Ridiculous front desk team!!!
Hotel was superb. But front desk staffs were not honest, irresponsible. Supervisors inefficient, can’t really settle problems. Wasted my 2 hours and in the end say they can’t do anything. Their staff was at fault but they cover it up for her just because they don’t want to settle a simple problem. Such a big hotel telling guests there is nothing they can do? LMAO ~
於 2021 年 11 月住了 2 晚
With Deepest Regret 於 2021年12月1日回覆
Dear Anonymous, We deeply regret to learn you have been dissatisfied with your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Following your feedback, we would like to assure you our management shall be investigating, and we shall definitely focus our efforts in the areas we lack. While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

真實旅客

喜歡:整潔度和客房舒適度
Well equipped kitchenette. Good location.
於 2021 年 10 月住了 14 晚
With Heartfelt Appreciation 於 2021年11月5日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence. We are delighted you had a great stay with us, and you like the ambiance and décor of our suites. All of us are also heartened to learn you find our strategic location on the fringe of bustling Orchard Road convenient due to its proximity to many malls, eateries and shops ---- From your recent experience staying with us, we truly hope Ascott Orchard will your choice residence in Singapore whenever you need a short respite from your busy schedule and that you will also recommend us to your family and friends. It has been our great pleasure being service to you, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. ---- Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

Trina

於 2021 年 10 月住了 1 晚
With Heartfelt Appreciation 於 2021年10月28日回覆
Dear Trina, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for awarding your stay at our centrally located serviced residence with a high rating. We are heartened to learn you had an overall enjoyable and comfortable stay with us. Thank you for giving us the great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our serviced residence. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

Adrian

喜歡:整潔度和客房舒適度
3d2n stay at Ascott Orchard
Room was perfect, bathroom was spacious and clean. check was fuss free and quick. Housekeeper provided us with sufficient waters and cleaning supplies as we chose not to clean up for our room. Swimming pool only have 4 people and we get to have a lot of room to swin around. Terrific staycation!
於 2021 年 10 月住了 2 晚
With Heartfelt Appreciation 於 2021年10月18日回覆
Dear Adrian, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your 2-nights' stay at our serviced residence and for letting us know you had a terrific stay with us. We are delighted you liked the décor and ambiance of our suites and facilities. With your recent experience staying with us, we sincerely hope you will choose our serviced residence whenever you need a short respite from your busy schedule, and you will also recommend us to your family and friends. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Jing Rui

喜歡:整潔度和客房舒適度
於 2021 年 10 月住了 2 晚
With Heartfelt Appreciation 於 2021年10月14日回覆
Dear Jing Rui, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. Thank you! With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Charmaine

喜歡:整潔度、設施服務和住宿環境和硬體
於 2021 年 9 月住了 2 晚
With Heartfelt Appreciation 於 2021年9月20日回覆
Dear Charmaine, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our serviced residence and for taking time to review your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us our service, facilities and products met your expectations, and you had a wholly enjoyable and comfortable stay with us. With your recent experience at Ascott Orchard, we sincerely hope our serviced residence will now be your choice lodging whenever you wish to take a short respite from your busy schedule or when you wish to celebrate a momentous occasion. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

真實旅客

喜歡:整潔度、設施服務和住宿環境和硬體
All was good
於 2021 年 8 月住了 4 晚
With Heartfelt Appreciation 於 2021年8月23日回覆
Dear Valued Guest, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our centrally located serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect rating for your stay with us as it shows us you had a wholly enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us and we invite you to contact us if there is anything we may assist with your future stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Danissa Angela Vanegas de

於 2021 年 8 月住了 5 晚
With Heartfelt Appreciation 於 2022年1月2日回覆
Dear Danissa Angela Vanegas, Greetings from Ascott Orchard. Thank you for giving us the great privilege and pleasure of hosting you at our services residence and for reviewing your stay with us. We are thrilled to learn you had a wholly enjoyable and comfortable stay with us and we sincerely hope Ascott Orchard will your choice services residence in Singapore. All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back. We are at your service. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Dorothy

商務旅客
喜歡:整潔度和客房舒適度
於 2021 年 7 月住了 4 晚
With Heartfelt Appreciation 於 2021年8月19日回覆
Dear Dorothy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for choosing our premier-luxe serviced residence and for awarding a perfect rating for your stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. With your recent experience staying with us, we sincerely hope you will make our residence your choice accommodation in our garden-city and you will recommend us to your family and friends. Thank you for giving us the great pleasure and privilege of hosting you. All of us earnestly look forward to welcoming you back and be of service to you again soon. Thank you for your valued support. Kind regards, The management of Ascott Orchard Singapore

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
The location was a definite plus, there were good amenities nearby. The room was clean and pleasant. However the aircon didn’t stay cold long enough and the bed kept creaking each time we moved so it wasn’t a memorable experience for us even though it was our honeymoon staycation.
於 2021 年 7 月住了 2 晚
With Sincere Apologies 於 2021年7月18日回覆
Dear Valued Guest, Greetings and congratulations on your recent marriage. The team at Ascott Orchard sincerely thanks you for choosing our centrally located serviced residence for your honeymoon staycation and for reviewing your stay with us. We are truly sorry for the disappointment and discomfort caused to your spouse and you by the faulty air-con system and bed in the suite assigned for your stay. Please be advised we have traced the 07thg level Studio Executive suite you stayed in, and our Engineering team shall be carrying out the needed corrective works. Additionally, our Housekeeping and Engineering management teams shall also be investigating why these faults were not detected prior to your stay and they shall be counselling their team members concerned.--- All of us sincerely hope the inopportune detractions in your recent stay with us will not prevent you from returning to stay with us again as we truly wish to create a better stay experience for you. Should you have any future bookings at our serviced residence, we would like to invite you to contact us as we would be most glad to be of assistance to you and ensure the suite assigned for your stay is well prepared. It has been our great pleasure to have been of service to your lovely wife and you and, all of us earnestly look forward to welcoming you, giving us the chance to recover your trust in our service and residence. --- Last but definitely not least, all of us at Ascott Orchard sincerely wish your spouse and you a lifetime of love and happiness as you embark on your journey as a wedded couple..--- Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Wendy

家庭旅遊
喜歡:整潔度和客房舒適度
Room staying face the pool, really like the view
Like the pool design
於 2021 年 7 月住了 1 晚
With Heartfelt Appreciation 於 2021年7月13日回覆
Dear Wendy, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our serviced residence and for taking time to rate your stay with us. We are delighted to note you have awarded a perfect score for your stay with us as it shows us you had an enjoyable and comfortable stay with us. It has been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore

10/10 有夠讚

Koh

家庭旅遊
喜歡:整潔度和客房舒適度
Well maintained hotel
Smooth check-in
於 2021 年 7 月住了 1 晚
With Heartfelt Appreciation 於 2021年7月9日回覆
Dear Koh, Greetings from your friendly team at Ascott Orchard Singapore! Thank you for reviewing your stay at our premier-luxe serviced residence and for letting us know you had a wholly enjoyable and comfortable stay with us. We are indeed heartened to learn you have been impressed with the service extended by our team. Your compliment has definitely brought great encouragement to them to strive for service excellence and continue to provide the best service possible. Thank you! We assure you our management shall be thanking our team members for their excellent customer-focused service. Thank you for giving us the great pleasure and privilege to have been of service to you. All of us at Ascott Orchard earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service. Thank you. Kind regards, The management of Ascott Orchard Singapore