Dear Hsin, thank you for leaving a review, we will continuously strive to serve you better and we look forward to welcoming you back in the future. Best regards, Marketing Communications Team
4/10 不太好
Hsueh Tse
家庭旅遊
2021年11月21日
很失望 下次不會再去
大廳 沒有沙發可坐
游泳池沒有救生員
電話壞了修不好
Hsueh Tse
於 2021 年 11 月住了 1 晚
Marketing Communications Team 於 2021年12月2日回覆
Dear Huseh Tse, Thank you for taking the time to share your experience with us and we take our guests’ feedback very seriously. In regards to the hotel lobby, sofa sets have been removed from the lobby to have a larger space for social distancing. For the pool, kindly take note at Amara Sanctuary Resort Sentosa all pools have a signboard indicating that no lifeguard on duty and that you swim at your own risk. For the telephone in the room, it has been since been rectified. Once again we thank you for your review and hope you will give us a chance to welcome you back in the near future. Best Regards, Marketing Communication Team
8/10 不錯哦
Chan
商務旅客
2020年2月11日
喜歡:整潔度、員工素質和客房舒適度
Fair quality.
The hotel was in general in good shape. The location is quite remote and it is on an isolated island which is actually a touristic attraction with amusement park and all other benches so if you are planning to stay in the Island, it would be a good choice. The room is spacious and tidy with a nice view. However, one of the nicer pool is only restricted to people who book a better room. Other visitors could only use a substandard pool, which is quite sad cause that pool is obviously lack of proper maintenance. The breakfast is on the second floor, which is fair. Also, one of the best thing about this hotel is that you can encounter wild animals everywhere, there were peacocks and other birds screaming everywhere.
Chan
於 2020 年 2 月住了 2 晚
Benny Wong 於 2020年2月12日回覆
Dear Chan,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
4/10 不太好
真實旅客
商務旅客
2020年1月13日
不喜歡:整潔度、員工素質和住宿環境和硬體
the whole service ,quality of food and the facility really down grade
真實旅客
於 2020 年 1 月住了 3 晚
Benny Wong 於 2020年1月16日回覆
Dear Guest,
Thank you for taking the time to share your experience with us. We are definitely looking into the issues raised and we hope we will be able to announce these new developments to our guests soon! Yours sincerely, Benny Wong Front Office Manager
8/10 不錯哦
真實旅客
家庭旅遊
2019年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall is good, just only the air conditioning is too cool. I try to adjust but seems not work.
真實旅客
於 2019 年 12 月住了 3 晚
Benny Wong 於 2020年1月2日回覆
Dear Guest,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
10/10 有夠讚
Kin Fai
商務旅客
2019年12月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kin Fai
於 2019 年 12 月住了 1 晚
Benny Wong 於 2019年12月17日回覆
Dear Kin Fai,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
Dear Guest,
Thank you for taking the time to share your experience with us. We are definitely looking into the issues raised and we hope we will be able to announce these new developments to our guests soon!
we hope to see you again. Yours sincerely, Benny Wong Front Office Manager
8/10 不錯哦
HANG KIN
2019年9月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
HANG KIN
於 2019 年 9 月住了 2 晚
Benny Wong 於 2019年9月18日回覆
Dear Hang Kin,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
10/10 有夠讚
真實旅客
2019年7月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect hotel in Sentosa Island
Wonderful hotel in Sentosa Island, we spent two nights three days happy time, my daughter enjoy the huge big room with one single bed and one king size bed , the sky swimming pool and beautiful garden, we also met the wedding party, we will back again !
真實旅客
於 2019 年 6 月住了 2 晚
Benny Wong 於 2019年7月15日回覆
Dear Guest,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
8/10 不錯哦
Sin Ni Vivian
2019年6月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很好的酒店
房內設施比較舊,但係2樓餐廳好好食。另外就是check in時比較耐
Sin Ni Vivian
於 2019 年 6 月住了 4 晚
Benny Wong 於 2019年6月28日回覆
Dear Sin Ni Vivian,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
8/10 不錯哦
真實旅客
2019年6月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
整體感覺不錯,只是房間設施有點老舊
房間設施有點老舊,其它還可以。
真實旅客
於 2019 年 6 月住了 5 晚
Benny Wong 於 2019年6月12日回覆
Dear Guest,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
10/10 有夠讚
sih ting
2019年5月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
sih ting
於 2019 年 5 月住了 1 晚
Benny Wong 於 2019年5月21日回覆
Dear Sih Ting,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
Dear Suk Wan,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
10/10 有夠讚
Tzusung
2019年5月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
nice hotel
It is nice hotel and not far from Sentosa merlion, it is about 5 mins walk. From Sentosa Merlion, it is easy to go all the place by express. our room a/c was not function very well, they call their tech and fix right the way.
we have see peacock at reception and also outside of our room.
Tzusung
於 2019 年 4 月住了 2 晚
Benny Wong 於 2019年5月7日回覆
Dear Tzusung,
Thank you for taking the time to share your experience with us. We are definitely looking into the issues raised and we hope we will be able to announce these new developments to our guests soon! We are glad your stay was a pleasant one overall and we hope to see you again. Yours sincerely, Benny Wong Front Office Manager
8/10 不錯哦
真實旅客
情侶出遊
2019年4月24日
喜歡:整潔度和員工素質
Clean, comfortable and people are polite. But far away from the express
真實旅客
於 2019 年 4 月住了 3 晚
Benny Wong 於 2019年4月25日回覆
Dear Guest,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
10/10 有夠讚
Jerry
2019年4月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
5 stars minus half
Clean and good services hotel, only drawback is the free roaming peacocks, which sound could be quite loud and persistent to wake one up as sun dawns
Jerry
於 2019 年 4 月住了 4 晚
Benny Wong 於 2019年4月23日回覆
Dear Jerry,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
8/10 不錯哦
Wendy
2019年4月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間都蠻大,幹淨,早餐豐富
Wendy
於 2019 年 4 月住了 2 晚
Benny Wong 於 2019年5月21日回覆
Dear Wendy,
Thank you for the wonderful review. We are pleased to hear that your experience was an exceptional one and we hope to welcome you back soon. Yours faithfully, Benny Wong Front Office Manager
Dear Guest,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
Dear Guest,
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
10/10 有夠讚
真實旅客
2018年12月2日
真實旅客
於 2018 年 11 月住了 3 晚
Benny Wong 於 2018年12月3日回覆
Dear
It is a joy to read that you've had an enjoyable experience. We hope to see you back again soon. Yours sincerely, Benny Wong Front Office Manager
Dear Hawk,
Thank you for choosing Amara Sanctuary Resort Sentosa. We are pleased to hear you enjoyed your recent stay with us. We appreciate your time to share this review of us and are grateful for your support. Please come back soon; we'd love to see you again!
8/10 不錯哦
Wen Ti
2018年11月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wen Ti
於 2018 年 11 月住了 2 晚
Amara Sanctuary Team 於 2018年11月26日回覆
Dear Wen Ti,
Thank you for choosing Amara Sanctuary Resort Sentosa. We appreciate your time to share this review of us and are grateful for your support. Please come back soon; we'd love to see you again!
10/10 有夠讚
真實旅客
2018年10月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2018 年 10 月住了 2 晚
Amara Sanctuary Team 於 2018年11月26日回覆
Dear Anonymous,
Thank you for choosing Amara Sanctuary Resort Sentosa. We appreciate your time to share this review of us and are grateful for your support. Please come back soon; we'd love to see you again!
Hotel hygiene is ok but discovered small insects on the table, maybe because of the trees nearby.
Wai Shan
於 2018 年 5 月住了 1 晚
Amara Sanctuary Team 於 2018年5月23日回覆
Dear Wai Shan
Thank you for choosing Amara Sanctuary Resort Sentosa.
We hear you on your feedback and acknowledge the shortfalls highlighted and are certain we could have done better.
We thank you for taking the time to share with us your feedback and look forward to another opportunity to welcome you back in the future.
Yours sincerely,
Amara Sanctuary Team
8/10 不錯哦
TINGAN
2018年3月17日
喜歡:整潔度和客房舒適度
不喜歡:員工素質
飯店本身乾淨舒適,人員服務欠佳
TINGAN
於 2018 年 3 月住了 2 晚
Amara Sanctuary Team 於 2018年3月19日回覆
Dear Tingan,
Thank you for your review. We are pleased to learn you enjoyed your recent stay with us.
We hear you on the shortfalls and acknowledge that we can do better. Every feedback is an opportunity to improve ourselves and we are grateful for the opportunity to do so.
We look forward to having you back with us in the near future.
Sincerely,
Amara Sanctuary Team
Dear Samantha,
Thank you for choosing Amara Sanctuary Resort Sentosa. We are pleased to learn you had an enjoyable stay with us.
We hear you on the shuttle services and will be certain to share your feedback with the management for further consideration.
We thank you for taking the time to share your review with us and look forward to having you back with us in the near future.
Sincerely,
Amara Sanctuary Team
Dear Yu Ting,
Thank you for choosing Amara Sanctuary Resort Sentosa.
We hear you on the inconvenience experienced and would like to share that the block during your stay is a carefully preserved heritage block and we are unable to construct a lift to assist, however should you require assistance in the future, do contact our concierge and they would be pleased to assist you.
We are pleased to learn you enjoyed your stay and look forward to having you with us again in the future.
Sincerely,
Amara Sanctuary Team
Dear Valued Guest,
Thank you for your review.
Your feedback has been most valuable in realigning our services and is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that amenities and services provided may be subjective to individual’s expectations and regret to hear that some of your expectations were not met.
We appreciate your time to share this review with us and your valuable feedback is an opportunity to improve ourselves and we are thankful for the opportunity to do so.
Yours sincerely,
Amara Sanctuary Team
8/10 不錯哦
真實旅客
2017年11月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 11 月住了 1 晚
Dear Guest,
Thank you for choosing Amara Sanctuary Resort Sentosa.
We trust you had an enjoyable stay with us and we look forward to having you with us again in the near future.
Sincerely,
Amara Sanctuary Team
8/10 不錯哦
Wei-Ming
2017年10月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
Wei-Ming
於 2017 年 10 月住了 2 晚
Dear Wei-Ming,
Thank you for choosing Amara Sanctuary Resort. We are pleased to learn you had an enjoyable stay with us.
We appreciate your time to share this review and are grateful for your support. We look forward to your next stay with us.
Yours sincerely,
Amara Sanctuary Team
8/10 不錯哦
Lucy,HK
2017年10月11日
喜歡:住宿環境和硬體和客房舒適度
Nice Villa with Jacuzzi
We did requested for a baby cot for my 1 year old daughter but we were told there wasn't one when we check-in.
it is quite dangerous to have my baby to sleep on the big bed with us as she will roll around and fall off.
we explained how dangerous it is to the receiptionist and they did manage to get a baby cot for us while we were out for dinner.
in general, hotel's facillities are good and with nice roof top swimming pool.
but the kids pool hv lots of dried leaves in and could not really swim in there.
thanks & best regards.
Lucy
於 2017 年 9 月住了 3 晚
Amara Sanctuary Team 於 2017年11月10日回覆
Dear Lucy,
Thank you for your review.
We are pleased to learn that your overall experience was satisfactory. We hear you on your comments and acknowledge that we can do better.
We are pleased the team was able to locate an available baby cot for your child. We thank you for taking the time to share your review with us and we look forward to having you back with us soon!
Yours sincerely,
Amara Sanctuary Team
Dear Jackie,
Thank you for taking the time to leave us a review. We hear you and are pleased to share that our menu choices will be revamped in the near future.
We appreciate your time and are grateful for your support. We look forward to having you with us again in the near future.
Regards
Amara Sanctuary Team
10/10 有夠讚
Zon,Hong Kong
2017年8月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice and beautiful hotel
Very nice and relaxing hotel. We were upgraded to a pool assess room. My kids age 6 and 8 love the swimming pool so much. Every time they back to the room, they jump into the pool at once. The hotel is not too far away from the Santosa express, just a few minutes walk and you can found it. There are buses that we can get to the USS and skyluch, etc. Next time if we go to Singapore, we'll choose this hotel again.
Zon
於 2017 年 8 月住了 2 晚
Amara Sanctuary Team 於 2017年9月5日回覆
Dear Zon,
Thank you very much for your review!
We are pleased to learn that you and your family had an enjoyable stay with us.
Thank you for your time in sharing this review with us and we look forward to having you back with us soon!
Yours sincerely,
Amara Sanctuary Team
10/10 有夠讚
Iris
2017年8月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
It's a beautiful resort with nice surroundings. The staff is very friendly and helpful. The location is a bit far from the main attractions, but the shuttle bus service is very convenient.
Iris
於 2017 年 8 月住了 1 晚
Dear Iris,
Thank you very much for your review!
We are pleased to learn that you had an enjoyable stay with us.
Thank you for your time in sharing this review with us and we look forward to having you back with us soon!
Yours sincerely,
Amara Sanctuary Team
8/10 不錯哦
Rachel Lau
2017年7月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel
The staff is nice and offer a free breakfast for the stay. Unfortunately, The hotel only provided a king size double bed to us even though we have reserved a 3-person bedroom. Still, the location is great with high accessibility.
Rachel Lau
於 2017 年 7 月住了 3 晚
Amara Sanctuary Team 於 2017年7月31日回覆
Dear Rachel,
Thank you for your review.
We take onboard your comments and apologize for any issues faced upon check-in. We trust despite this, you enjoyed your stay with us.
Thank you once again for your review. Every review is an opportunity to improve ourselves and we are grateful for the opportunity to do so.
Do come back soon; we'd love to see you again!
Yours sincerely,
Amara Sanctuary Team
Dear Gobe,
Thank you for your review.
We are so pleased to know that you had a pleasant stay with us.
We hear you on the ants and seek your understanding that despite twice daily upkeep of the property, the fact that Amara Sanctuary is nestled in lush flora and fauna results in the presence of ants being a constant challenge.
We look forward to welcoming you back again soon!
Yours sincerely,
Amara Sanctuary Team
Dear Angela,
Thank you for your review.
Your experience with the staff is certainly not indicative of the standards one would expect of Amara Sanctuary Resort. We acknowledge that we can certainly do better.
Every feedback is an opportunity for us to improve and we are grateful for the opportunity to do so. We appreciate your time to share this review with us and are grateful for your support.
Yours sincerely,
Amara Sanctuary Team
8/10 不錯哦
真實旅客
2017年3月9日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
不錯
離巴士站大約7分鐘距離
MRT站有接駁巴直到酒店
房間很大且整潔, 職員有禮
頂層有無邊泳池
真實旅客
Amara Sanctuary Team 於 2017年3月13日回覆
Dear Guest,
Thank you for choosing Amara Sanctuary Resort Sentosa!
We appreciate your time to share this review with us and are grateful for your support.
Yours sincerely,
Amara Sanctuary Team
Dear Fang,
Thank you for your feedback and we are disappointed that we did not live up to your expectations. The management takes all feedback seriously and sees it as an opportunity to improve ourselves and is grateful for the opportunity to do so.
Regards,
Amara Sanctuary Team
6/10 一般般
vincent,hk
2017年2月14日
喜歡:整潔度和客房舒適度
很好的酒店,
渡假式二層建築,房間很大,浴室很大,很乾淨舒適,但舊了一點,大堂人手嚴重不足,check in & out 太慢,地點位置不錯,有野生孔雀,真的不錯,但貴了一點
vincent
Amara Sanctuary Team 於 2017年3月21日回覆
Dear Vincent,
Thank you for choosing Amara Sanctuary Resort Sentosa.
We are pleased to learn you had a pleasant stay with us and we appreciate your time to share this review with us.
We hear you on the check-in process and apologize for the delay experienced. The team constantly reviews their processes to improve the time required at check-in and check-out.
Yours sincerely,
Amara Sanctuary Team