Ratings based on 4,615 Verified Reviews

4.1 out of 5
81% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 8, 2019
5 out of 5
by A verified traveler

Posted Dec 8, 2019
The GOOD: Staff is excellent! 5 to 8 minute or less walk to the heart of Kabuki-Cho, Street food, Godzilla, Red Light District 😉 Golden Gai, Isetan trendy shopping, Big Uniqlo Store. Big tip, if you can, try to plan your subway trips from Higashi- Shinjuku Station. It's is SUPER close to the hotel! About a 3 minute walk, instead of planning it from Shinjuku Station or Shinjuku- Sanchome, which is about 10-14 minute walk. The not so BAD: If you take a LimoBus from Haneda Airport, they drop you off about a 15 to 20 minute walk, especially if you don't quite know where you're going. So in the middle of the summer or rainy season, this could be a problem. I guess you can take a taxi from The drop off, but will probably cost you from $10-$15 USD for a 5 minute ride. Probably worth it. I already made the mistake so that you won't have to. I got the DOUBLE standard room, although it was fairly decent, they didn't give you not even 1 luggage caddy. Had to open our luggage on the floor and there was barely enough room to open 1 luggage, let alone 2 at a time. The width of the hallway was barely the width of my medium sized luggage. There was 1 small drawer to put maybe your underwear and socks. The closet was MAYBE 16 inches wide. After a long day and you just want to unwind watch an English channel, you only get 1 channel, CNN. Room came with free breakfast, which was ok. They do have Japanese & Western breakfast. Scramble Eggs runny, Bacon undercooked.
4 out of 5
by A verified traveler from Honolulu, HI

Posted Dec 7, 2019
Other than room being too small, everything was fantastic. It is within a walking distance of Tokyo Metro and Shinjuku landmarks. Loved our stay.
4 out of 5
by A verified traveler from New York

Posted Dec 4, 2019
The property was very clean and well maintained. Also, the staff was vary helpful and hotel location was very convenient.
5 out of 5
by A verified traveler from Glendale, CA

Posted Dec 2, 2019
It was relatively easy to talk places and get around from there.
4 out of 5
by A verified traveler from Thailand

Posted Dec 2, 2019
It would be nice if the hotel supplies iron in the room. The bathroom does not have door lock. Hotel provide only one bath rope/pajama for one night only. Check in and out is fast and easy. Staff members are friendly and nice.
3 out of 5
by A verified traveler from Sydney

Posted Nov 30, 2019
The hotel is on the older side. Our room had peeling paint, cracked walls and a stained shower curtain. We also had a huge green stain on the wall by the bed which we complained about and were told was the result of a kettle burn that could not be cleaned off. We were really disappointed the hotel did not move us to a different room after that complaint. We were there for 11 nights it was the least they could have done. Overall the hotel was quite unhygienic. There are better hotels in japan for less than the price we paid. We much regretted our stay.
5 out of 5
by A verified traveler

Posted Nov 30, 2019
We love this hotel as it's comfortable, clean and in a really convenient location.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2019
4 out of 5
by A verified traveler from Perth

Posted Nov 24, 2019
Great location! The rooms were very clean and tidy.