Front of property

Reviews of New Harbour Service Apartment

3 out of 5
New Harbour Service Apartment
No.88 Yongshou Road, Shanghai, PVG

Reviews

8.4

Very Good

Rating 10 - Excellent. 337 out of 998 reviews" "
Rating 8 - Good. 500 out of 998 reviews" "
Rating 6 - Okay. 115 out of 998 reviews" "
Rating 4 - Poor. 35 out of 998 reviews" "
Rating 2 - Terrible. 11 out of 998 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The pool was closed so we called ahead to discuss cancelling. Every time we called, we were told to call back at another time. We tried four times and never got the one employee who could assist us. Frustrating process.
Stayed 1 night in Apr 2021
Response from iii on 2021/4/27
Thank you for your comments

8/10 Good

Natasha

Traveled with family
You get what you pay for
The location was great, the apartment was good value for money , I would recommend they added some pictures or homely things to break the harsh look of the apartment . It good if you wanted to cook your own food and need to do washing . We did have to wait In a Cue for breakfast and when we first arrived they seemed a little stressed to have so many people arriving at the same time . However over all we had no problem being there and may book again
Stayed 2 nights in Sep 2020
Response from lynn on 2020/10/9
Thank you for your compliment

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious service apartment in downtown Shanghai
We stayed 4 nights at the 1 BR apartment. Very clean and close to People Square. 5 minutes walk to line 8 Dashijie. Will stay here again next time we visit Shanghai
Stayed 3 nights in Aug 2020
Response from lynn on 2020/8/25
Thanks for your comments

10/10 Excellent

AO, Newcastle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was terrific. Our beds were very comfortable and the breakfast had a good variety of food. The stafff were pretty helpful. We were surprised the pool and sauna were shut in Mondays and the would have liked the pool and sauna hours to commence earlier in the morning
Stayed 5 nights in Jan 2020
Response from lynn on 2020/1/17
Thanks very much。

6/10 Okay

Carol, toronto

Traveled with family
Liked: Cleanliness, staff & service
Staffs are super nice but property needs some updates
Stayed 4 nights in Dec 2019
Response from lynn on 2020/1/5
Thanks for your advice.

10/10 Excellent

Michael

Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2019
Response from lynn on 2019/12/31
Thanks for your advice。

10/10 Excellent

Jun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from lynn on 2019/12/30
Thanks very much.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai Stay
Very near mrt station. A very good place to stay.
Stayed 3 nights in Dec 2019
Response from lynn on 2019/12/30
Thanks very much.

8/10 Good

Evgeny

Business traveler
Liked: Cleanliness, room comfort
The location is excellent!! right in the center close to People Square. However, since my 1st stay there in 2011 the rooms have not ben upgraded repaired at all.. The management has just build a new enterence group..
Stayed 3 nights in Nov 2019
Response from lynn on 2019/12/23
Thanks for your advice.

10/10 Excellent

Shang, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for family vacation. Convenient location for food and sightseeing.
Stayed 3 nights in Dec 2019
Response from lynn on 2019/12/18
Thank you for your comments!

10/10 Excellent

Phuwadon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from lynn on 2019/12/13
感谢您的满分好评,我们会继续努力。

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of an older set up but large rooms (suites) with comfortable bed.
Stayed 1 night in Nov 2019
Response from lynn on 2019/12/3
Thanks very much。

4/10 Poor

Sue, New York

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It’s an old building with cigarette smoking smell in the room and hallway. There is nothing (soup, conditioner, tissue, toothbrush, etc) in the room except for 1/4 left of toilet paper. Towels were old and cheap. For $131 per night, you can go somewhere else in my opinion. I would not come back to this place. Also the front dresk ladies were not nice.
Stayed 1 night in Nov 2019
Response from lynn on 2019/12/2
Thanks for your advice,We will make efforts to improve the

8/10 Good

Hui Peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expectation
It was spacious and bed comfortable. Location was good very near to Dashijie station and nearby has a lot of eateries and supermarket. I would recommend my friends to stay if they are going in future.
Stayed 4 nights in Nov 2019
Response from lynn on 2019/11/27
Thanks for your advice!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Good value compared to brand hotels.
Stayed 4 nights in Nov 2019
Response from lynn on 2019/11/26
Thanks very much

8/10 Good

MARCIAL

Stayed 4 nights in Nov 2019

10/10 Excellent

Anne, Laurel, Maryland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great location with amazing food near by & walkable metro. Great price with a lot of space
Stayed 1 night in Nov 2019
Response from lynn on 2019/11/20
Thanks very much.

10/10 Excellent

Murray

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from lynn on 2019/11/20
Thanks very much.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019
Response from lynn on 2019/11/20
Thanks very much.

10/10 Excellent

Kee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from lynn on 2019/11/19
Dear guest:Thanks very much!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the two bedroom for me and my parents and found it was super clean and spacious. Perfect view of the city from the apartment. Only thing I can fault is the apartment smelled like cigarettes at check-in.
Stayed 2 nights in Nov 2019
Response from Sophy on 2019/11/15
Thank you for your feedback.

8/10 Good

Orchid, Vancouver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 2 bedroom suite for my family. The room I got was clean and spacious with a great view. My mom has to use a walker and it's great that there's many local restaurants in the area within 5 min walking distance. There's even a small coffee stall around the corner where I can get freshly brew specialty coffee! The staff were friendly and help me with the taxi booking everyday. Overall, my experience here is pretty good!
Stayed 3 nights in Nov 2019
Response from lynn on 2019/11/13
Thanks for your advice!

8/10 Good

Athanasios

Business traveler
Liked: Property conditions & facilities, room comfort
Nice stay
Nice and very friendly staff
Stayed 4 nights in Nov 2019
Response from lynn on 2019/11/11
Thanks for your advice

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from lynn on 2019/11/10
Thanks for your advice

6/10 Okay

Verified traveler

Liked: Cleanliness
I did like the fact that most of the front desk staff speak English. The hotel and the neighborhood for the night charge needs a Sirius discount . tv channels were good many option Internet was as worst as it come. ( come and go often) and very weak connection. Room looks very clean but not bugs free. As I said it just ok .will not come back for $147- per night that’s for sure!
Stayed 2 nights in Oct 2019
Response from lynn on 2019/11/6
Thanks for your advice!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money!
Staff are friendly and helpful except for one male staff whom I asked to help check on food joints, he said he couldn’t help 😒 Other than him, all other staff were very helpful Location is convenient and accessible. Room is abit dated but clean
Stayed 4 nights in Oct 2019
Response from lynn on 2019/11/6
Thanks for your advice!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2019
Response from lynn on 2019/10/30
Thanks for your advice

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Great and convenient location in the center of city. Great service. Could use some improvement on insect control.
Stayed 1 night in Oct 2019
Response from lynn on 2019/10/27
we will do better

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it has a separate living room. Plenty of space.
Stayed 4 nights in Oct 2019
Response from lynn on 2019/10/23
Thanks very much!

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and fully furnished apartment that is registered as a hotel so you don't have to worry about the ridiculous police registration as of oct 2019. Hopefully things dont change. Close to subway and there are little markets and eateries very close by.
Stayed 3 nights in Oct 2019
Response from lynn on 2019/10/23
Thanks very much!

10/10 Excellent

Ricky, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service Apartment
Convenient location near to Dashijie station (use Exit 1), a lot of eateries near by, walkable distance to YuYuan Garden & People Square. Friendly and helpful staff, smooth check in and out, able to provide advice regarding the logistic arrangement. We booked a 2 bedrooms apartment, it consists of 2 double beds. The apartment is clean and comfortable for family. We have a great view as well. Will highly recommend this service apartment.
Stayed 5 nights in Oct 2019
Response from lynn on 2019/10/20
Thanks very much!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from lynn on 2019/10/20
Thanks very much!

10/10 Excellent

^_^, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was big and spacious with cozy rooms. Quite a good view. Staff were polite and friendly
Stayed 4 nights in Oct 2019
Response from Sophy on 2019/10/18
Thank you for your feedback.

10/10 Excellent

ELAINE JOY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from Sophy on 2019/10/4
Thank you for your feedback.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good. There are plenty well known restaurants nearby. It is within walking distance of Nanjing Road and Huaihai Road.
Stayed 14 nights in Sep 2019
Response from lynn on 2019/9/29
Dear guest: Thanks very much, thanks for your advice!

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019
Response from lynn on 2019/9/25
Thanks for your advice.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good size toom
Typical apt stay good size
Stayed 1 night in Sep 2019
Response from lynn on 2019/9/23
Thanks for your advice.

8/10 Good

LI HWA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Sophy on 2019/9/16
非常感谢您的点评。您的好评使我们源源不断的动力。

10/10 Excellent

GUO YAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and a very good
Stayed 1 night in Sep 2019
Response from lynn on 2019/9/11
Thanks very much

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are just like a home. We enjoyed our stay very much.
Stayed 5 nights in Aug 2019
Response from lynn on 2019/8/15
Thanks for your advice,we will do better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service nice facilities nice people nice view nice location
Stayed 4 nights in Aug 2019
Response from lynn on 2019/8/11
Thanks very much

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The condition of the property is 3.5 star, but the size of the apartment and location are 5 star. It is located within the former French Concession area. People’s square, the Bund and Yi Garden are within 20-minute walk. Metro station (8 line), bus stops and airport bus stop are within 5-minute walk. Restaurants and small eateries are around the corner. The apartment is clean, but ventilation is not great. Highly recommended for families.
Stayed 6 nights in Jul 2019
Response from lynn on 2019/8/1
Thanks for your advice。

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from lynn on 2019/7/25
Thanks for your advice。

8/10 Good

Adrian, NY

Liked: Room comfort
Pleasant service apartment
Solid service apartment but nothing fancy. Swimming pool operating hours are short. Neighborhood is relatively laid back. Yunnan South Road nearby offers a variety of restaurant options.
Stayed 1 night in Jul 2019
Response from lynn on 2019/7/15
Thanks for your advice.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
good breakfast, very tight hotel front yard, well located for the People Square and the Bund.
Stayed 1 night in Jun 2019
Response from Lin on 2019/7/1
Dear Guests: Thanks for choosing our hotel, thanks for your comment, We will do better.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment is big, furnitures are new. Very cosy. Slept till morning without waking up on their cosy bed
Stayed 2 nights in Jun 2019
Response from Lynn on 2019/6/25
Thanks for your advice。

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in May 2019
Response from Sophy on 2019/6/14
Thank you for your feedback.

10/10 Excellent

Yanping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The location is very good. With walking, you can go many sight seeing. Front desk people are very friendly.
Stayed 2 nights in Jun 2019
Response from Lin on 2019/6/9
Thanks very much

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Shanghai.
Stayed 5 nights in May 2019
Response from Lin on 2019/6/9
Thanks very much