Greeting from Solaria Nishitetsu Hotel Seoul Myeongdong. Thank you for your high ratings! We're delighted to hear that you enjoyed your stay with us. Hope to see you again soon!
We appreciate you taking the time to share your feedback with us following your recent stay at our hotel.We apologize for any inconvenience you experienced regarding the availability of hot water and cleanliness in your room. As our hotel tends to be nearly fully booked, especially during peak hours, there may be times when the demand for hot water exceeds the supply, leading to fluctuations in temperature. We are continuously working to address this issue and ensure that all guests have access to adequate hot water throughout their stay.Additionally, we apologize for any lapses in cleanliness you encountered in your room. Maintaining a high standard of cleanliness is a priority for us, and we will take immediate steps to address this matter with our housekeeping team to prevent similar occurrences in the future.Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future.Best regards,Front OfficeJeong Lee
Dear Dickson. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards
10/10 有夠讚
Hsiang Yi
團體旅遊
2024年1月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
服務很棒
飯店也很可以
Hsiang Yi
於 2024 年 1 月住了 3 晚
RSVN Dept. 於 2024年2月6日回覆
Dear Hsiang Yi. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
The roomis smaller than expect and it's very hot inside the room.
Yuk Lan
於 2024 年 1 月住了 7 晚
RSVN Dept. 於 2024年2月6日回覆
Dear Yuk Lan, Thank you for staying at Solaria Nishitetsu Hotel Myeongdong. First and foremost I am very sorry to hear that you were unhappy with your experience here with the air conditioning. This building has a centralized air conditioning system so the average temperatures are set to the rooms and the guests can control the temperature few degrees up or down but not a drastic change. If the room is too hot we can change the setting to lower the temperature. If you decide come stay with us again, we would love to give you a better service next time. Best regards,We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our service to the guests the best way we can.
10/10 有夠讚
SIU LIN
情侶出遊
2024年1月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
SIU LIN
於 2024 年 1 月住了 4 晚
RSVN 於 2024年1月10日回覆
Dear SIU LIN Thank you for giving us a perfect rating. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you come to Seoul again, we would love to have you here with us. Kind regards.
4/10 不太好
真實旅客
家庭旅遊
2024年1月3日
不喜歡:員工素質、住宿環境和硬體和客房舒適度
Not convenient location
Hotel is located in a restricted transportation area, no direct transportation to hotel, it takes 5-10 walk from subway station.
真實旅客
於 2023 年 12 月住了 3 晚
Jeong Lee 於 2024年1月8日回覆
Thank you for sharing your experience at Solaria Nishitetsu Hotel Seoul Myeong-dong.We understand your concern about the convenience of our location due to the Korean government's pedestrian zone policy. We apologize for any inconvenience caused by the restriction on direct transportation to the hotel from 10:00 to 23:00. We acknowledge this challenge and are actively exploring various methods to resolve this inconvenience. For instance, we are working on arrangements for taxi drivers to come up to the lobby to pick up customers. We appreciate your understanding and patience as we strive to improve our guests' experience.If there are any other details you'd like to share or any specific suggestions for improvement, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for a more convenient stay in the future.Warm regards,Front OfficeJeong Lee
8/10 不錯哦
SAU LAN ESTHER
團體旅遊
2023年12月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
SAU LAN ESTHER
於 2023 年 12 月住了 7 晚
RSVN 於 2023年12月25日回覆
Dear SAU LAN ESTHER. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards, RSVN
Dear Liu Pun Ying. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards, RSVN
Dear Ho Ying,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you come to Seoul again, we would love to have you here with us. Kind regards.
2/10 很糟糕
yuen yu
2023年11月9日
yuen yu
於 2023 年 11 月住了 3 晚
RSVN 於 2023年11月13日回覆
Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to have the chance to welcome you again !
8/10 不錯哦
SHU JU
團體旅遊
2023年10月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
交通地理位置不錯
SHU JU
於 2023 年 10 月住了 6 晚
RSVN 於 2023年11月1日回覆
Dear SHU JU. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
8/10 不錯哦
BonBon
親子旅遊
2023年10月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
已入住多次, 多年來水平一直維持, 出入方便, SHOPPING便利
BonBon
於 2023 年 10 月住了 5 晚
RSVN 於 2023年10月11日回覆
Dear Traveler. Thank you for your review and for choosing our hotel each and every time. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
8/10 不錯哦
MAN HUI
團體旅遊
2023年10月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
地點方便
MAN HUI
於 2023 年 9 月住了 4 晚
RSVN 於 2023年10月11日回覆
Dear MAN HUI. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
TING TA
2023年9月17日
TING TA
於 2023 年 9 月住了 1 晚
RSVN 於 2023年9月19日回覆
Dear TING TA . Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. When you come to Seoul again, we would love to have you here with us. Kind regards.
10/10 有夠讚
Wai Yeung
2023年9月13日
Wai Yeung
於 2023 年 9 月住了 4 晚
Front Desk Ko 於 2023年9月13日回覆
Dear Wai Yeung.Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
8/10 不錯哦
HOI LAM
2023年9月10日
HOI LAM
於 2023 年 9 月住了 2 晚
RSVN 於 2023年10月5日回覆
Dear HOI LAM, Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.
10/10 有夠讚
Izzac Tak
2023年9月3日
Izzac Tak
於 2023 年 8 月住了 3 晚
Front Office Kim Hyunju 於 2023年9月24日回覆
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. I’m looking forward to having you again as a guest in our hotel.Best regards,
Dear WING. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Andy
2023年8月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Andy
於 2023 年 8 月住了 4 晚
RSVN 於 2023年8月16日回覆
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Solaria Nishitetsu Seoul Myeong-dong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to have the chance to welcome you again !
8/10 不錯哦
HOI PAK
家庭旅遊
2023年8月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
員工有禮、酒店地址非常方便,樓下已是商店大街。
HOI PAK
於 2023 年 8 月住了 4 晚
RSVN 於 2023年8月14日回覆
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Solaria Nishitetsu Seoul Myeong-dong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to have the chance to welcome you again !
8/10 不錯哦
Chiu Ho Gavin
家庭旅遊
2023年8月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chiu Ho Gavin
於 2023 年 7 月住了 4 晚
RSVN 於 2023年8月3日回覆
Dear Chiu Ho Gavin. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards, RSVN
10/10 有夠讚
Ho Man
2023年7月17日
Ho Man
於 2023 年 7 月住了 3 晚
RSVN 於 2023年7月19日回覆
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Solaria Nishitetsu Seoul Myeong-dong. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to have the chance to welcome you again !
Dear Alice Thank you for staying with us during your stay in Korea. Also, Thank you for sharing your feedback.It is a big pleasure for leaving a compliment. It will be helpful other guests who hope to stay our hotel. We hope to have the chance to welcome you again ! Best wishes,
6/10 一般般
Yee ha
2023年6月16日
Yee ha
於 2023 年 6 月住了 5 晚
RSVN dept 於 2023年7月10日回覆
Dear Yee Ha. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
WING HO
家庭旅遊
2023年6月11日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
WING HO
於 2023 年 6 月住了 5 晚
RSVN 於 2023年6月13日回覆
Dear Wing Ho. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Sau Yee
團體旅遊
2023年6月2日
喜歡:整潔度、員工素質和設施服務
都很好!
Sau Yee
於 2023 年 6 月住了 1 晚
RSVN.D 於 2023年6月2日回覆
Dear guest. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Lung
2023年5月31日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Lung
於 2023 年 5 月住了 3 晚
RSVN.D 於 2023年5月31日回覆
Dear Lung. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
ho yee phyris
2023年5月29日
ho yee phyris
於 2023 年 5 月住了 2 晚
RSVN 於 2023年5月30日回覆
Dear guest. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Lap Chun
2023年5月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lap Chun
於 2023 年 5 月住了 5 晚
RSVN 於 2023年5月30日回覆
Dear guest. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
2/10 很糟糕
Wai Yee Winnie
2023年5月9日
Wai Yee Winnie
於 2023 年 5 月住了 4 晚
RSVN dept 於 2023年5月15日回覆
Dear Wai Yee Winnie, Thank you for taking the time to give your feedback. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. We apologize for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our service to the guests the best way we can. Best regards,
10/10 有夠讚
真實旅客
團體旅遊
2023年4月22日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦
位處明洞中心, 酒店環境及員工服務態度非常好,cp值高。
真實旅客
於 2023 年 4 月住了 6 晚
RSVN 於 2023年4月24日回覆
Dear Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you come to Seoul again, we would love to have you here with us. Kind regards.
4/10 不太好
Shirley
家庭旅遊
2023年4月18日
喜歡:員工素質
不喜歡:整潔度
只是地區方便,但房間污糟太舊,有蝨咬。下次不會再選擇。
Shirley
於 2023 年 4 月住了 4 晚
RSVN 於 2023年4月20日回覆
Dear Shirley, I am very sorry to hear that you were unhappy with your experience here at Solaria. Please let me address the issues with cleanliness and insect bites: the rooms are constantly being fumigated by a specialized company and always being cleaned by our housekeeping. If you suspect you had insect bites during your stay, we wish you could have spoken to us. Please have in mind that, insects may be brought by other travelers and when it does happen, we call the pest control as soon as possible. Best regards,
8/10 不錯哦
CHIEHTZU
2023年4月12日
喜歡:設施服務和住宿環境和硬體
CHIEHTZU
於 2023 年 4 月住了 4 晚
RSVN 於 2023年5月3日回覆
Dear CHIEHTZU, Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Kwong On Eric
2023年4月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kwong On Eric
於 2023 年 4 月住了 5 晚
RSVN 於 2023年4月14日回覆
Dear Kwong On Eric. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you come to Seoul again, we would love to have you here with us. Kind regards.
8/10 不錯哦
Kwok Wah
情侶出遊
2023年4月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
Kwok Wah
於 2023 年 4 月住了 5 晚
RSVN 於 2023年4月14日回覆
Dear Kwok Wah. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Tin Chi
2023年4月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
nice
Tin Chi
於 2023 年 4 月住了 5 晚
RSVN 於 2023年4月14日回覆
Dear Tin Chi. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
wai sing
2023年4月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
wai sing
於 2023 年 4 月住了 1 晚
RSVN 於 2023年4月11日回覆
Dear Wai Sing. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
Hong Ming
家庭旅遊
2023年4月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hong Ming
於 2023 年 3 月住了 4 晚
RSVN 於 2023年4月7日回覆
Dear Hong Ming. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
10/10 有夠讚
Kiu Man
家庭旅遊
2023年4月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
整體都很不錯
Kiu Man
於 2023 年 3 月住了 4 晚
RSVN 於 2023年4月6日回覆
Thank you for giving us a perfect rating. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you come to Seoul again, we would love to have you here with us. Kind regards.
10/10 有夠讚
wai sing
2023年4月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
wai sing
於 2023 年 3 月住了 2 晚
RSVN 於 2023年4月5日回覆
Dear Wai Sing . Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,
10/10 有夠讚
YUEN YING
情侶出遊, 家庭旅遊
2023年4月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
櫃台人員專業。只是冬季來只可以開窗透氣…不然房間很焗
YUEN YING
於 2023 年 3 月住了 6 晚
RSVN 於 2023年4月5日回覆
Dear Yuen Ying. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.We apologize for the room temperature. Since last week the cooling system is turned on so the rooms are not hot. Best regards,
10/10 有夠讚
Yu
情侶出遊
2023年3月24日
喜歡:整潔度、員工素質和住宿環境和硬體
thanks for your service
Yu
於 2023 年 3 月住了 4 晚
RSVN 於 2023年3月27日回覆
Dear Yu. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you come to Seoul again, we would love to have you here with us. Kind regards.
Dear Lai Ha, Thank you for booking Solaria Nishitetsu Hotel Myeongdong as your stay. We apologize for the temperature issue, as March has been very inconsistent with the temperature and the cooling mode is still off due to the minus degrees nights. I appreciate your honest opinion and also the good review on the room. Best regards,
8/10 不錯哦
Chui Ying
2023年3月20日
Chui Ying
於 2023 年 3 月住了 4 晚
RSVN 於 2023年4月18日回覆
Dear Chui Ying. Thank you for your review and for choosing Solaria Nishitetsu Hotel Myeongdong. We are glad to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the future. Best regards,