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Reviews of APA Hotel TKP Sapporoeki-Kitaguchi EXCELLENT

3 out of 5
APA Hotel TKP Sapporoeki-Kitaguchi EXCELLENT
3-7, Kita-10-jonishi, Kita-ku, Sapporo, Hokkaido

Reviews

8.4

Very Good

Rating 10 - Excellent. 275 out of 679 reviews" "
Rating 8 - Good. 273 out of 679 reviews" "
Rating 6 - Okay. 84 out of 679 reviews" "
Rating 4 - Poor. 32 out of 679 reviews" "
Rating 2 - Terrible. 15 out of 679 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

misae

Liked: Cleanliness, staff & service
Very friendly staff and very clean.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff Ueda on 2024/3/13
Thank you for the compliment.The entire staff looks forward to welcoming you again.

6/10 Okay

Shweta

Stayed 3 nights in Jan 2024
Response from フロント　清信 on 2024/3/21
この度はアパホテル〈TKP札幌駅北口〉EXCELLENTをご利用いただき誠にありがとうございます。お客様に満足して頂けるようスタッフ一同サービス向上に努めてまいります。お忙しい中、ご投稿いただきありがとうございました。

10/10 Excellent

Jien Hua

Traveled with group
Liked: Amenities
Excellent.
Stayed 2 nights in Oct 2023
Response from フロント　伊藤 on 2023/11/5
この度はアパホテル〈TKP札幌駅北口〉EXCELLENTをご利用いただき誠にありがとうございます。お褒めの言葉をいただき大変光栄でございます。またの機会がございましたらぜひ当館をご利用くださいませ。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice services. The public bathroom is spacious. I enjoyed their breakfast--a lot of choices.
Stayed 1 night in Jul 2023
Response from sekimoto on 2023/8/21
Thank you for staying with us here APA HOTEL TKP NIPPORI EKIMAE and your kind review.We look forward to welcoming you back soon.

8/10 Good

Weiwei

Traveled with family
Liked: Staff & service
Pros: the room is very spacious, compared to most Japanese hotel rooms. I can leave two mid-sized luggage open and still have enough space to do yoga. The location is about 7 minutes walk to the Sapporo station. It is convenient to catch train, subway or buses. Cons: The hotel needs some major renovation in my opinion. The carpet in the hallway has large areas of stains. The wall paper peeled off. In the guest room, the window curtains have tears. The bathroom walls have stains. The cushioned chairs have stains.
Response from Frontdesk Kato on 2023/6/28
Thank you for using APA Hotel TKP Sapporo Eki Kitaguchi EXCELLENT. I am happy to hear that you were able to relax in your room. We are very sorry for the inconvenience caused by the facilities in the hotel. Currently, all of our employees are working to improve the hotel. We will strive to make a better hotel by referring to the opinions of our　customers.Thank you for posting this time. We are looking forward to seeing you again.

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The large public bath on the 9th floor is great.
Stayed 2 nights in May 2023
Response from Front desk clerk Mukoyama on 2023/6/11
Dear Customer,Thank you for your review.We will continue to do our best.We are looking forward to seeing you again at this hotel.Sincerely,

10/10 Excellent

Tak Po

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel have two on-sen on the top floor.
Stayed 3 nights in Apr 2023
Response from Front desk clerk, Mukoyama on 2023/4/20
Thank you for staying at the APA HOTEL SAPPORO EKI KITAGUCHI EXCELLENT.We look forward to seeing you again.

10/10 Excellent

Hitomi, Portland

Liked: Cleanliness, staff & service
It’s a pity that the hotel currently does not offer breakfast service. Perhaps they might be able to show the guests where they could find nearby convenience stores at the time of check-in.
Stayed 1 night in Sep 2022
Response from フロント　リン on 2022/10/2
Thank you very much for having stayed at APA hotel TKP Sapporo Ekikita EXCELLENT and providing your valuable feedback.Due to the effect of COVID-19, we temporarily putting a pause on our breakfast service.We apologize for the inconvenience during your visit.We have reviewed it with our staff to take possible improvement.Our warm hospitality awaits your return sometime soon.

10/10 Excellent

Shuji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The place was clean and the staff was friendly and helpful. Really enjoyed our stay. It was very conveniently located to access pretty much anything. Easy walk from Sapporo station.
Stayed 5 nights in Dec 2021
Response from Front Watanabe on 2022/3/18
Thank you for visiting our hotel. I am honored to appreciate the response of the front desk staff. If you have another chance, please use our hotel. We sincerely look forward to your continued use.

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location in the centre of Sapporo
The public bath is closed Should have been mentioned in the website We were disappointed
Stayed 1 night in Oct 2021
Response from front Iguchi on 2021/11/3
Thank you for visiting our hotel. The large communal bath has been closed since two years ago due to a breakdown. At the moment, there is no prospect of resumption, so we appreciate your understanding. If you have another chance, please use the hotel. We are waiting for you from all the staff.

8/10 Good

Verified traveler

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room with soft bed comfy chair desk was large huge mirror
Stayed 1 night in Jun 2020

10/10 Excellent

SE

Stayed 1 night in Feb 2020

10/10 Excellent

Sarawut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10mins walk to Sapporo station. Strict 3 pm check in. Good service, breakfast and public bath. Recommend.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel location is good, room is clean. But room is too warm and dry for comfort in Nov, unable to adjust temperature of central heating. I had to open the window slightly for cold air to enter room to regulate the temperature.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Stayed 7 nights in Nov 2019

6/10 Okay

Ka Ming

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Stayed 4 nights in Apr 2019

8/10 Good

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Stayed 3 nights in Apr 2019

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden jewel waiting to be discovered
The location is conveniently located opposite a combini shop (family mart). It is also very near to the station (8 mins walk). The location is peaceful, good for resting after a day of hustle and bustle. Especially relaxing to visit the onsen at level 9 of the hotel in the winter to end the day (free for hotel guests). There’s also a coined laundry area to wash and dry clothings which is very convenient for travellers traveling light. We definitely will recommend this hotel to travellers/friends/family.
Stayed 4 nights in Feb 2019
Response from Kondo on 2019/3/5
Thank you for your staying with us. Also, we are appreciated for your comment for the quiteness and calm in the hotel. We are looking forward to welcoming you in the future.

8/10 Good

Johan

Liked: Cleanliness, staff & service, room comfort
Conveniently located hotel with spa on top floor
The hotel is reasonably fresh, with small signs of wear and tear in rooms. The rooms are bigger than in the newer hotels closer to JR station, definitely a plus for those staying a longer time. There is a spa on the top floor, with an indoor, and and outdoor pool - absolute bliss after a busy day in town to soak in the hot bath in minus ten degrees, and snow slowly falling! The spa is open (and free of charge) in the morning, and again in the evening - into the night, busiest time I came across was just after midnight when all salarymen come back from an Izakaya. The hotel is located on Kita (north) 10, which means that it is only one and a half blocks away from the northernmost entrance to the underground tunnel system that criss-crosses the city, convenient on rainy or snowy days as you can walk pretty much anywhere in centre of town in those tunnels. Alternatively walk two blocks north to Kita 12 and there is the closest subway station (on the Nanboku line). Plenty of casual restaurants around, and Hokkaido University's southern (main) entrance is just two blocks south-west of the hotel.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I really loved this hotel. The staff was friendly and the room was clean even though the bed still smelled a bit like cigarette smoke, which is why I couldn't give it 5 stars. The hot spring was clean and very nice after a long day out in the snow and cold.
Stayed 2 nights in Feb 2019

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great service
Service very pleasant. Decent location near the train station
Stayed 1 night in Feb 2019

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
Excellent location but room was very warm and we couldn’t find the thermostat so we left the window open all night to cool off the room.
Stayed 2 nights in Dec 2018

8/10 Good

FAN

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Stayed 6 nights in Nov 2018

8/10 Good

Gary, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location ,nice room But hotel parking little bit expensive
Stayed 1 night in Oct 2018
Response from Kondo receptionist on 2018/11/25
Thank for your staying at APA Hotel TKP Sapporo ekikitaguchi EXCELLENT. Also, your taking time for the reveiw is mostly appreciated. I am sorry to hear that the paking fee is too expensive. We have the list of the car parking lot nearby and one of them is less expensive at some occasionaly, from midnight to early mornig ex. Please ask at the reception next time. We are looking forward to welcoming you again . ,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay in APA hotel chain
Somewhat refurbished hotel, previously hotel dynasty. Rooms are slightly bigger than normal though our room gets hot at night, maybe due to onset of winter so central heating was turned on. Balcony door can be opened for cold air but didn’t want to keep it opened while sleeping. Easy access to Sapporo Station (5mins walk), MOS burger and convenience stores around the corner. Also just behind budget car rentals for those on self drive holidays for pickup/ drop off. 20mins walk to Sapporo Beer Museum too. There’s “onsen” facility in the hotel too although did not use.
Stayed 2 nights in Nov 2018
Response from Kondo Reception on 2018/11/25
Thank you for your staying at APA Hotel TKP Sapporoekikitaguchi EXCELLENT. Also, your kindness of taking time for the review is mostly appreciated. As you kindly mentioned, the Budjet Rent-a-car office in the building helps the self drivers. I am looking forward to welcoming you again in the near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice. I will always choose APA. The APA hotel provides the best facilities at a very affordable price. The rooms are very nice, clean. Check-in or check-out takes less than 15 sec.
Stayed 3 nights in Oct 2018

10/10 Excellent

Eng Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
APA Hotel TKP is an excellent hotel located within a 15 minutes walk from Sapporo station. On top of that there is a Budget car rental agency just behind the hotel. It is so very convenient if you are planning on a driving holiday in Hokkaido.
Stayed 1 night in Oct 2018

8/10 Good

edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Loh, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and clean
staff is polite and helpful even though cannot speak English well. same breakfast everyday. overall is a comfort stay and will come back again in near future.
Stayed 5 nights in Jun 2018

8/10 Good

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

jas, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big and comfy room
It’s was a very nice and quiet hotel with comfy rooms, as non smoking rooms have run out, I had to choose a smoking room- let’s just say if you are non smoker better to avoid smoking room. Otherwise the staff are really polite and very helpful! Love the outdoor spa.
Stayed 1 night in Jun 2018

2/10 Terrible

Gene, Calgary Canada

Liked: Staff & service, room comfort
First impressions were "many pleasant surprises". Given Room 806, close to the elevators, large room for 2 for a single person, balcony with a half decent view, large closet, long desk, a bathroom you don't have to step up into (you have to step up into the bathroom in most Japanese hotels), huge selection in the buffet breakfast, including a sign that encourages you to take free drinks from the buffet (disposable cups, straws and lids provided), very friendly and knowledgeable front desk staff with excellent command of English, and reasonable distance to Sapporo Station (an 8 minute walk to a major transportation center). However, rust stain on caulk around the sink, black mold under the caulk by the bath tub, and more black mold under the stainless steel grab bar above the bath tub. There are 106 Michelin rated restaurants in Sapporo, most centered around Susukino station, a 200 yen ride from the hotel. Almost all signs are in Japanese. This Canadian can only communicate in English. Asking for help from passerby was largely ignored. After many attempt, I was able to locate Ramen Shingetsu. Only 2 customers present, however I am entirely ignored. At another restaurant, Gris, a Chinese restaurant near Odori park, I asked for a place for one. The gal immediately goes to a man who asks "do I have reservations". I answer no, then he enters my personal space, throws daggers in his eyes and expression and forces me out. Racism/prejudices told me never come back.
Stayed 7 nights in May 2018

10/10 Excellent

Sarah, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to JR station
Easy to find, as long as you are looking for the right APA hotel, (there are two almost identically named hotels) Room was a good size, with a small balcony. Bathroom had all the amenities and fresh towels daily.
Stayed 3 nights in May 2018

8/10 Good

Itdiporn, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience and close to Sapporo Station
Located not far from main Sapporo transportation center. It is in quite area but good for sleep. 2 convenient stores including car rental office located near by. Comfortable room and large enought if compare with other Japanese hotel room. Amenities are provided with 2 bottles of complementary water if we practice allign with ECO policy. Nice staffs despite not much fluent in English.
Stayed 5 nights in Apr 2018

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apa hotel
The hotel staff was friendly and the room was clean. The area was easy to get to too.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good location
Convenient near Sapporo Station and quiet vicinity
Stayed 5 nights in Apr 2018

6/10 Okay

C, Singapore

Disliked: Staff & service
Not the best location
If you’re getting out from the JR Sapporo under ground walk,closest exit is 13 The underground walk can lead all the way to Susukino area which is outside upstairs This hotel has the basic necessity, good indoor spa and outdoor spa (no swim wear or under wear allowed)
Stayed 3 nights in Mar 2018

8/10 Good

lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is bigger for Japan hotels. 6 mins walk to Sapporo. Just need to include landmarks from Sapporo Tower station to hotel. We had a hard time locating it when we arrived at night from Narita

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean and comfortable. Close to the train station. Very expensive due to the Snow Festival.
Response from Front clerk Takuro kichise on 2018/3/8
Thank you for staying at APAHOTEL TKP SAPPOROEKI KITAGUCHI EXECELLENT. We are so glad that you stay comfortably. We would like to make customers stay more comfortable and hope to enjoy staying in Hokkaido. We look forward to serving you again. Front clerk

10/10 Excellent

kai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close JR sapporo
Staff nice and room is comfortable. The price of room is cheap more than hotel in this area
Stayed 5 nights in Feb 2018
Response from Front clerk Kichise on 2018/3/1
Thank you for staying at APAHOTEL TKP SAPPOROEKI KITAGUCHI EXECELLENT. We will strive to make customers stay comfortable. We look forward to serving you again. Thank you for your feedback.

6/10 Okay

Manchen , Dallas TX

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great staff and location!
The staff are very helpful and nice. The hotel has a very old Japanese tradition that check in is 3pm so no one can check in before that- it is a little inconvenient for the guest. If the room is ready, though it is only 1:30pm or 2pm, why not offer to the guest so people can get settled and go out for signseeings. The room, especially the bathroom is very dated. Bath sink still has hot and cold separate faucet. Mostly, the bathroom sink and tub all has black mold around. It is in general a nice hotel, they really need to remoldel it.
Stayed 1 night in Feb 2018

10/10 Excellent

CONCEATTA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
The room was big. Hotel has a spa and laundry machine. 2 convenient stores nearby with one just across the road. A bit of walk though to Sapporo station, 5 streets. Overall, the stay was excellent.
Stayed 6 nights in Dec 2017
Response from Front clerk Kichise on 2018/1/22
Thank you for staying at APAHOTEL TKP SAPPOROEKI KITAGUCHI EXECELLENT. We are so glad that you stayed comfortable. We will strive to make customers stay more comfortable. We look forward to serving you again. Thank you for feed back. Front clerk Kichise

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Hoi Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low price for a gd hotel for those without luggage
Overall is good but a bit out of expcetion about its convenience. I stayed in this hotel in winter and it's very difficult to move from JR station to the hotel with luggage becasue the road is slippery and no one paved the walkway. On the day I checked out, I need to call a taxi to JR station which is only about 150 meters apart. For the hotel, the hotel staff is good and helpful.
Stayed 1 night in Dec 2017
Response from Front clerk Takuro kichise on 2018/1/13
Thank you for staying at APAHOTEL TKP SAPPORPEKI KITAGUCHI EXECELLENT. We will make an effort to keep you comfortable. We are looking forward to serving you again. Thank you for your feedback. APAHOTEL TKP SAPPOROEKI KITAGUCHI EXECELLENT