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羅馬大都會飯店 - Tapestry Collection by Hilton的評分

4 out of 5
羅馬大都會飯店 - Tapestry Collection by Hilton
Via Santa Eufemia, 5, Rome, RM

評論

8.4

非常好

10 分，有夠讚；1003 則評論中有 390 則" "
8 分，不錯哦；1003 則評論中有 420 則" "
6 分，一般般；1003 則評論中有 136 則" "
4 分，不太好；1003 則評論中有 34 則" "
2 分，很糟糕；1003 則評論中有 23 則" "

8.6/10

整潔度

9.0/10

員工素質

7.8/10

設施服務

8.0/10

住宿環境和硬體

7.8/10

環保程度

評論

10/10 有夠讚

thomas

喜歡：整潔度、員工素質和住宿環境和硬體
NA
於 2024 年 3 月住了 3 晚

10/10 有夠讚

Mary

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Our stay at this hotel was great! Clean rooms, air conditioning, and friendly staff. Very central location and easy walks to major attractions.
於 2024 年 3 月住了 3 晚
Bruno P 於 2024年3月27日回覆
Dear Mary,Thank you for taking the time to share your recent experience in Cosmopolita Hotel Rome and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area - please let me know if we can assist with booking and arrangements.Kind Regards,

8/10 不錯哦

Bibi，Kigali

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff & Room was amazing...Breakfast Buffet needs more rotating hot options...It was the same thing everyday..
於 2024 年 1 月住了 3 晚
Bruno P 於 2024年2月22日回覆
Dear Bibi,Thank you very much for taking the time to rate and review our hotel. We are delighted to see that you were satisfied with your experience and our outstanding hospitality.Rest assured that we will share your feedback regarding breakfast buffet with the team and we look forward to having you with us again in the near future.kind regards

6/10 一般般

Ricardo

家庭旅遊
喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
Não volto
Fiquei um pouco decepcionado com a estrutura do hotel, desde o elevador, corredores antigos, quarto deixou a desejar tbm. Além dos banheiros (ficamos com dois quartos) com bolor no box, e um chuveiro que não saia água direito. Um café da manhã muito simplista para o preço e localização do hotel, que por sinal, é ótima.
於 2023 年 12 月住了 4 晚

8/10 不錯哦

Regina，Belmont

喜歡：整潔度、員工素質和住宿環境和硬體
The staff is helpful and friendly. The location is great. I wouldn’t stay there again only because they perfume the sheets which makes sleeping very unpleasant and really should not happen at a Hilton. I did not have this problem at the two other Hilton Hotels I stayed at while in Italy.
於 2023 年 12 月住了 2 晚

8/10 不錯哦

Melanie

喜歡：住宿環境和硬體
不喜歡：整潔度、員工素質和客房舒適度
Elevator broke down. We were on the fifth floor.
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Melinda

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

4/10 不太好

JOHN E

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Theft
It's really small overall. The shower was tiny. My college ring, worth $800 when purchased in 1983, was stolen from my room. My guess would be housekeeping, but i am not sure. I'm very upset about that. The front desk wascreally notbhelpful with the issue. Nothing in English on the TV. All Italian language shows.
於 2023 年 12 月住了 3 晚
Bruno P 於 2023年12月11日回覆
Thanks for your review.First of all I would like to respond to the theft accusation: the rooms are all equipped with safes and should be used for valuables that the customer wants to leave in the room. We don't want to doubt your version but you are accusing the staff of a theft without having any evidence and without having used the minimum necessary precautions. "Boutique hotel with cozy petite rooms in the heart of the city center." This is the first sentence that appears on our site to present the hotel and by delving deeper into the information search you can also find the exact size of the rooms. Furthermore, from channel 200 onwards you can find information channels in many languages and from many countries. Kind regards

6/10 一般般

David

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Smallest shower ever… Completely unusable!
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Claudio

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location - get a higher room
Great locatoion near Piazza Vebezia, near many of the same aites. Had a small gym which is unusual in the area. Bed was great. View at breakfast was amazing. Expensive for a room on the first floor with a view of the street!
於 2023 年 11 月住了 2 晚
Bruno P 於 2023年12月11日回覆
Thank you for choosing the Cosmopolita Hotel Rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Rome.Kind regards

8/10 不錯哦

Miguel Ángel

於 2023 年 8 月住了 5 晚

2/10 很糟糕

CARLOS

不喜歡：整潔度、員工素質和住宿環境和硬體
Nothing
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Ting

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Alexander

喜歡：整潔度、員工素質和住宿環境和硬體
proximity to everything
於 2023 年 9 月住了 2 晚

8/10 不錯哦

Miguel Ángel

於 2023 年 8 月住了 5 晚

8/10 不錯哦

Ian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay for a few nights … staff very friendly and helpful. Location is incredible … included breakfast is great walking distance to everything you want to see Side note if you have have a disability such as walking or in a wheelchair this isn’t the hotel for you.. does have stairs to the elevator and rooms and small elevator.
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Manuel

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service and friendly staff
於 2023 年 7 月住了 4 晚

6/10 一般般

David

家庭旅遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
Not a great Hilton property.
Hotel is in a great location. Centrally located ,close to Trevi Fountain and main shopping street. Great front desk! But room cleaning was sub par. No wash cloths,no soap etc. Air conditioning was awful . The excuse of extreme heat is not justified. Lobby was very cool but somehow they couldn't manage individual rooms. Not a great value! Nit a freat Hilton property!!!
於 2023 年 7 月住了 3 晚

2/10 很糟糕

Jose

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Avoid this hotel urgently. It's a scam. for a "suite" of €800 per night, it does not even reach 3 stars. The bed smelled bad, the bathroom looked like it was in a hospital. Very very bad hotel. We had booked 4 nights and decided to leave the hotel after the first night and they just refunded 2 out of 3 nights remaining.
於 2023 年 7 月住了 4 晚

10/10 有夠讚

DHANANJAY

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Reception hospitality was excellent
於 2023 年 6 月住了 4 晚

6/10 一般般

Panagiota

喜歡：整潔度
不喜歡：設施服務
Location was great for walking to nearby attractions and dinner. Rooms and bathroom were beyond tiny and the bathroom smelled like sewage. The room was clean. The rooftop was poorly advertised it is only open for breakfast.
於 2023 年 4 月住了 3 晚

10/10 有夠讚

Jeffrey

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
-
於 2023 年 4 月住了 3 晚

10/10 有夠讚

Virginie

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Emplacement Vue Propreté
於 2023 年 4 月住了 5 晚

10/10 有夠讚

Kathleen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very convenient to the site’s & neighborhoods in Rome
於 2023 年 4 月住了 3 晚
Bruno P 於 2023年12月11日回覆
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Cosmopolita Hotel Rome soon. kind regards

10/10 有夠讚

Claudia

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Tipp für zentrale Lage
Tolle zentrale Lage, toll renoviert u freundliches Personal.
於 2023 年 4 月住了 5 晚
Bruno PASQUI . Reservation Manager 於 2023年4月23日回覆
Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.

10/10 有夠讚

Carmen

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚
Bruno PASQUI . Reservation Manager 於 2023年4月23日回覆
Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back soon.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Terrible service from front desk team and managers
Terrible service from the front desk. They look for ways to charge extra. Hotel was small and did not accommodate our needs.
於 2023 年 3 月住了 3 晚
Bruno PASQUI . Reservation Manager 於 2023年4月7日回覆
You have booked a King Room which is widely described as a room with a double bed and can only accommodate 2 people. Upon arrival you arrived with the whole full family (2 adults and 2 children). We were forced to give you a second room by applying a 20% discount on the online rate. This does not represent an "extra charge" but simply our job which is to sell rooms. I understand that US standards are different from European standards and also the Tapestry brand is different from the more luxurious Hilton brands. We try to be transparent by publishing all relevant information (including room sizes and maximum occupancy). For this reason we do not feel responsible and we are sorry to have received a bad review for no fault of ours. Kind regards

8/10 不錯哦

Konrad

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic location, but expensive for what it is
The location of the hotel is perfect, very central and yet quiet. Hotel staff is friendly, room is comfortable and clean. My room didn't have a wardrobe, so space for clothes is quite limited. Bathroom/shower are great, a bit to the small side but good temperature control and pressure. Would stay again, but could be a bit cheaper.
於 2023 年 2 月住了 3 晚
Bruno PASQUI . Reservation Manager 於 2023年4月7日回覆
Dear Konrad,Thank you for choosing the Cosmopolita Hotel rome and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to RomeKind regards

10/10 有夠讚

Wei Hua

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The location was very convenient, as it was next to the subway. However, there did seem to be a lot of homeless people nearby.

10/10 有夠讚

Guillermo

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excelente hotel y excelente servicio

8/10 不錯哦

Mynor，CHICAGO

家庭旅遊
喜歡：整潔度和員工素質
very convenient location!!
於 2022 年 12 月住了 3 晚

2/10 很糟糕

Sally

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Tiny rooms. Windows on the floor. Looked out into trash area. Plastic stool was the only thing not attached to the wall. Stark, minimum. No amenities. No dining. No place to sit in the room and 4 chairs in the "lobby". Can't believe that Hilton would put their name on such a property.
於 2022 年 12 月住了 5 晚

2/10 很糟糕

Sally

家庭旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Run. Do not stay at this hotel in Rome. The room had windows with bars that looked over the trash, pipes and junk area. The room was extremely small. Room for only the bed. The only thing not attached to the wall was a plastic stool. Bathroom, bad lighting, no place to put anything and our toilet did not work the last night. They just said, I am sorry when we went down to ask for help. No place to sit in the room or lobby. No dining area. Absolutely no view, no windows you would open. Not familiar with how we paid and what we owed at check out. Cannot believe that Hilton would have anything do do with a property like this.

10/10 有夠讚

Nathaniel

於 2022 年 11 月住了 4 晚

4/10 不太好

caroline

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Good location and staff friendly but very expensive for what it was and not up to Hilton’s normal standards at all. Room was very small and not very clean at all. When asked for things like cups and some milk for the room didn’t even provide that even though their was a kettle. Overall really disappointed
Bruno PASQUI . Reservation Manager 於 2022年11月3日回覆
We thank you for appreciating the location and our staff. The Tapestry brand was born for hotels located in historic buildings that were not born to become an accommodation facility. This is why you have found differences with other Hilton brands such as small rooms whose sizes are extensively documented on our Hilton website. As for the rate paid, I want to inform you that it is derived from many factors but the main one is the demand for hotels in the center of Rome. However, we thank you for sharing your experience that will surely be useful to improve our services. Kind regards

8/10 不錯哦

fanny

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 4 晚
Bruno PASQUI . Reservation Manager 於 2022年11月15日回覆
thank you for the nice score you gave us. We hope to have you as our guest again in the future. Kind regards

8/10 不錯哦

Lucio

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff were wonderful. Property location is excellent. Wished the room was a little bigger. Other than that it is a great property to stay at.
於 2022 年 9 月住了 4 晚
Bruno PASQUI . Reservation Manager 於 2022年9月30日回覆
Dear Lucio,we really thank you for your review. We are happy to have appreciated the location and staff. The Tapestry Hotels were built in historic buildings and the size of the rooms depends on this. We hope to have you again as a welcome guest in the future. Kind regards

10/10 有夠讚

Deepinder

於 2022 年 9 月住了 3 晚
Bruno PASQUI . Reservation Manager 於 2022年9月30日回覆
Thanks for your great review.We hope to have you as welcome guest again!kind regards

2/10 很糟糕

Michael J

家庭旅遊
喜歡：員工素質
不喜歡：整潔度
I didn’t stay as the room was awful. I left immediately. The room was all scuffed up, torn up walls. I had a room with a king bed and another bed. The other bed was right by the door depressing. I will say the the staff was very nice, came up to the room and agreed with me. Fatima was wonderful, and beautiful.
於 2022 年 8 月住了 3 晚
Bruno PASQUI . Reservation Manager 於 2022年8月24日回覆
We are very sorry that you did not find what you expected and that you had to look for other accommodation. For our part, we immediately took action to get you a full refund of your booking. We thank you for your review which will surely serve us to help us improve our service. Kind regards

6/10 一般般

Mojdeh

親子旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is very old and under construction. There were lots of loud noise on a Saturday morning at 7:04 waking us up. AC was broken in one of the rooms we had and the temperature outside was at 100 degree F. Staff were very nice and friendly.
於 2022 年 8 月住了 4 晚
Bruno PASQUI . Reservation Manager 於 2022年8月10日回覆
Thank you for being a guest in our hotel and for taking the time to comment. We greatly appreciate the compliments to our staff and we are sorry for the inconveniences you have reported. The Brand Tapestry was born for hotels inserted in historic buildings that have been transformed into hotels (our was nuilt in the late 1800s). We apologize for the noise and the malfunction of the air conditioning. We hope to have another opportunity to have you at our hotel in the future. Best regards

8/10 不錯哦

Eric

於 2022 年 7 月住了 3 晚
Bruno PASQUI . Reservation Manager 於 2022年7月19日回覆
We would like to thank you for sharing your feedback. we appreciate your good comment hoping to have 10 in your next stay! Kind regards

10/10 有夠讚

John

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very good experience
於 2022 年 6 月住了 3 晚
Daniele 於 2022年6月10日回覆
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

10/10 有夠讚

John La

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Awesome everything!
於 2022 年 6 月住了 3 晚
Daniele 於 2022年6月10日回覆
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

6/10 一般般

Anne，arlington

家庭旅遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The hotel was undergoing MAJOR renovations. No breakfast room. No roof deck. Not a single chair in the whole place - rooms or lobby. Who knows when it will be done.
於 2022 年 4 月住了 8 晚
Daniele 於 2022年5月6日回覆
After some renovation work the hotel will be rebranded by Hilton and will consist of 76 rooms, a panoramic rooftop and a gym.

10/10 有夠讚

Alan

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful and spoke perfect English. They were well versed with transportation like trains and buses and helped me plan activities. The cafe next door was a great plus and the girls running it were very nice. Great location. I walked to the coliseum, forum, and train station.
於 2021 年 11 月住了 5 晚
Daniele 於 2021年12月7日回覆
We are proud to announce that we have started our renovation project for Hotel Cosmopolita as part of a group of hotels operated by the same company. The new brand will enable us to provide the best of both worlds to travelers who are looking for an independent hotel experience but also want the consistency and reassurance they expect from hotels chain. Stay tuned!

10/10 有夠讚

Elias E，Fairfax

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Really good hotel, location is excellent, the staff is really friendly
於 2021 年 9 月住了 1 晚
Daniele 於 2021年9月21日回覆
Dear Elias, Thank you for your review. We are glad you enjoyed your stay. Our staff was delighted to attend to you. Looking forward to welcoming you in the future. Best regards. Daniele

10/10 有夠讚

Eder

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Everything was good, very nice people and customer services, happy to stayed
於 2021 年 9 月住了 1 晚
Daniele 於 2021年9月8日回覆
Dear Eder, Thank you for your review and for giving us the highest evaluation. We are very pleased that you enjoyed your stay. We hope to see you again on your next visit. Best regards. Daniele

10/10 有夠讚

Elias，Fairfax

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent location, hotel is really nice and people that work there is friendly and helpful
於 2021 年 9 月住了 3 晚
Daniele 於 2021年9月6日回覆
Dear Elias, Thank you for your review and for giving us the highest evaluation. We are very pleased that you enjoyed your stay. We hope to see you again on your next visit. Best regards. Daniele

4/10 不太好

真實旅客

於 2020 年 3 月住了 3 晚

2/10 很糟糕

真實旅客

於 2020 年 3 月住了 5 晚