Thank you so much for the score.
We will be happy to serve you again in the future.
4/10 不太好
Kwee hong,Singapore
家庭旅遊
2023年1月2日
喜歡:員工素質
ok to stay but saw the staff just rinse the utensil without any dish detergent
Kwee hong
Reception 於 2023年1月11日回覆
Hello Sir!Thank you for the review!We will highlight this matter and ensure it will never happen again,Thank you again!
10/10 有夠讚
Law
2022年11月14日
Law
於 2022 年 11 月住了 1 晚
Front desk 於 2022年12月10日回覆
Hi Sir! Thank you so much for the review!Hope to see you again in the future :)Have a nice day!
8/10 不錯哦
Eng Chai
2022年10月30日
喜歡:員工素質
OK
Eng Chai
於 2022 年 10 月住了 1 晚
Front desk 於 2022年11月13日回覆
Thank you Sir!Hope to see you again :)
6/10 一般般
Zoey
家庭旅遊
2022年5月30日
喜歡:員工素質
不喜歡:住宿環境和硬體
The toilet layout was totally different from what shown in the photos. Toilet, rooms got the mouldy kind of smell. Smell of cigg when it’s non smoking hotel.
Other than that, staff over there were very helpful in helping for checking in/out
Zoey
於 2022 年 5 月住了 2 晚
Front desk 於 2022年6月29日回覆
Hi,
First off, thank you for staying with us,
Next, we are very sorry if the accommodation is not to your liking, as we are also short of stuff and everything is starting to back as to usual, but still it is our fault.
We trying to keep up to the SOP as fast as we could and hope to see you again in the future.
Have a nice day. :)
10/10 有夠讚
Azizah
2022年5月14日
Azizah
於 2022 年 5 月住了 1 晚
Reception 於 2022年5月20日回覆
Hi Pn. Azizah,
Thank you very much for your feedback,
Hope that we can see you in the near future.
Thank you again.
Have a nice day :)
10/10 有夠讚
Ming Chee
2022年4月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ming Chee
於 2022 年 4 月住了 1 晚
Receptionist 於 2022年5月6日回覆
Hi Mr Ming,
Oh My!
Thank you so much and hope to see you again:)
10/10 有夠讚
真實旅客
商務旅客
2021年3月18日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2021 年 3 月住了 3 晚
Receptionist 於 2021年3月23日回覆
Hello there,,
Wow! Thank you so much for your rating.
It is really encourage us to be more efficiently accommodate each and every guests.
Really looking forward for your next staying.
Thank you and have a good day ahead! :)
8/10 不錯哦
ABD RAHIM
商務旅客
2020年1月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and affordable
ABD RAHIM
於 2020 年 1 月住了 2 晚
Front Desk 於 2020年1月22日回覆
Hi there,
Thank you so much and hope to see you in the near future,
Have a good day!
10/10 有夠讚
Chia
2019年11月8日
Chia
於 2019 年 11 月住了 2 晚
10/10 有夠讚
真實旅客
2019年11月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff very friendly.
真實旅客
於 2019 年 11 月住了 2 晚
Front desk 於 2019年11月6日回覆
Dear guest,
Thank you so much and hope to see you again next time.
8/10 不錯哦
真實旅客
2019年10月21日
真實旅客
於 2019 年 10 月住了 1 晚
Front Desk 於 2019年10月22日回覆
Dear guest,
Thank you so much for the rate,
See you next time.
8/10 不錯哦
Trqcy
家庭旅遊
2019年10月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Decent and clean hotel with lift which is convenient for elderly. Check in process is fast, staff who service us is friendly. Will stay with them again in our next visit to Pontian.
Trqcy
於 2019 年 10 月住了 1 晚
Front desk 於 2019年10月20日回覆
Dear guest,
Thank you so much for the compliments and we will continue to improve the services as well as the amenities.
We are looking forward to serve you and the other guests even better next time.
6/10 一般般
DR SAIM
2019年9月10日
喜歡:整潔度和員工素質
不喜歡:客房舒適度
DR SAIM
於 2019 年 9 月住了 1 晚
Aloha F.O 於 2019年9月10日回覆
Dear guest,
Thank you so much.
See you next time.
8/10 不錯哦
真實旅客
家庭旅遊
2019年9月8日
Near to sea....Nice view
真實旅客
於 2019 年 9 月住了 1 晚
Epa 於 2019年9月8日回覆
Dear guest,
Thank you for give a positive feedback,
Hope to serve you again in the future.
Thank you again
8/10 不錯哦
真實旅客
家庭旅遊
2019年9月7日
喜歡:整潔度、員工素質和住宿環境和硬體
Shower was not adjustable
真實旅客
於 2019 年 8 月住了 1 晚
F.o hotel 於 2019年9月8日回覆
Dear guest,
Sorry you have to experience such thing,
Anything you can always search for front desk help.
We will improve the amenities and will serve guests better.
Thank you.
10/10 有夠讚
真實旅客
家庭旅遊
2019年9月4日
喜歡:整潔度、員工素質和住宿環境和硬體
Very clean n well maintain . Worth the pirce. Just wifi very unstable in room
真實旅客
於 2019 年 9 月住了 2 晚
Aloha F.O 於 2019年9月8日回覆
Dear guest,
Thank you so much for pointing out the positive feedback,
We will improve the service of wiFi.
Thank you again.
6/10 一般般
真實旅客
家庭旅遊
2019年9月2日
喜歡:整潔度
The only disappointment was that I booked 2 rooms of the same type but was was informed at check-in they could provide one room and the other room would be smaller and charged at walk-in rate.
真實旅客
於 2019 年 8 月住了 1 晚
Aloha F.O 於 2019年9月8日回覆
Dear guest,
First of all, thank you so much for choosing Aloha Hotel for staying,
Regarding about the rooms, the reservation was done correctly but unfortunately it has changes during your check in,
We are terribly sorry about that and we are really hope that we can meet you again in the future and serve you better.
Thank you and sorry again.
8/10 不錯哦
真實旅客
親子旅遊
2019年8月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Likes: A quiet place, very near to the beach. Friendly service staff. Room is comfy.
Dislikes: Didn't realise that there is a water heater switch. Breakfast buffet is limited.
真實旅客
於 2019 年 8 月住了 1 晚
epa 於 2019年8月14日回覆
Dear guest,
Thank you so much for the feed back.
We will try to coop with the deficiency and hope to see you again.
6/10 一般般
真實旅客
商務旅客
2019年7月5日
喜歡:整潔度和員工素質
不喜歡:設施服務
Internet speed is not good. Keep buffering
真實旅客
於 2019 年 7 月住了 3 晚
epa 於 2019年7月20日回覆
dear guest,
We are very sorry you have to experience an unpleasant situation.
We are trying our best to keep up with guest expectation.
Thank you,
Hope to see you again.
10/10 有夠讚
真實旅客
2019年7月1日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2019 年 2 月住了 1 晚
epa 於 2019年7月20日回覆
thank you.
6/10 一般般
真實旅客
商務旅客
2019年6月15日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Astro channel unsubcribe. Cannot watched
真實旅客
於 2019 年 6 月住了 3 晚
EPA 於 2019年6月30日回覆
Dear guest,
Thank you for the feedback,
We are very sorry for the inconvenient, we always try our best to improvised and satisfy all the customers.
We are looking forward for your next stay in Aloha.
8/10 不錯哦
真實旅客
商務旅客
2019年5月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ideal location. My room had no window, which I didn't like, so make sire you asl for a room with a window!
真實旅客
於 2019 年 4 月住了 2 晚
EPA 於 2019年6月5日回覆
Dear guest,
we really appreciated the feedback,
every point is really important for us to keep improvised.
Our staff is trying to serve in a better way possible, maybe there is some inconvenient situation that make you get the room without a window.
We will change for the better.
Other than that, we are looking forward for your next staying.
10/10 有夠讚
真實旅客
2019年4月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 4 月住了 1 晚
10/10 有夠讚
JOHN
2019年3月29日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Please improve the front desk.
JOHN
於 2019 年 3 月住了 1 晚
Epa 於 2019年4月23日回覆
Hye, sorry for the late reply,
Thank you for the feed back. we are really sorry that you have to experience such situations.
Our staff are trained to provide only the best in customer service, and we will certainly improved the communication skills.
Thank you again.
8/10 不錯哦
RichardYeo
團體旅遊
2019年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Overall clean and location is ok with eateries nearby
RichardYeo
於 2019 年 3 月住了 2 晚
Epa 於 2019年4月23日回覆
Hye,
Thank you for the feedback.
We are really appreciated the comments above and surely happy to serve you again next time.
Thank you again.
2/10 很糟糕
Jane,Singapore
2019年2月14日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst hotel I stay
We went there during CNY and most shops were closed. Upon checked in the room, I found the bedsheet was not changed. The then transferred me to another room but the bedsheet was equally dirty. They said that they ran out of wueensize bedsheet and can only change with single size sheet which hardly enough to cover the bed. Got no choice but to accept it. Worst is that the sound proofing of the room was so bad that you can hear all kind of noise and can’t sleep well
Jane
於 2019 年 2 月住了 1 晚
2/10 很糟糕
Traveler
2019年1月27日
喜歡:整潔度和客房舒適度
不喜歡:員工素質和住宿環境和硬體
One the first night of a two day stay, there was renovation works taking place after 9.30 pm. The drilling was noisy. I called the reception three times to try to stop the renovation work. This drilling spoilt my stay on the first night.
Traveler
於 2019 年 1 月住了 2 晚
6/10 一般般
Bang Ting
2018年12月23日
喜歡:整潔度和員工素質
Bang Ting
於 2018 年 12 月住了 1 晚
8/10 不錯哦
Kerrine
2018年10月8日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay
It was comfortable. For the price that I have paid, I would expect a better view of the scenery. Otherwise the room is clean, towels are changed every day.
Kerrine
於 2018 年 10 月住了 2 晚
ALOHA F.O 於 2018年10月25日回覆
Hi, thank you for your feedback. Hope to see you again.