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普吉島納卡 - SHA Extra Plus 認證的評分

5 out of 5
普吉島納卡 - SHA Extra Plus 認證
1/18, 1/20 Moo 6, Kamala, Phuket

評論

9.0

太棒了

10 分,有夠讚;738 則評論中有 434 則" "
8 分,不錯哦;738 則評論中有 219 則" "
6 分,一般般;738 則評論中有 52 則" "
4 分,不太好;738 則評論中有 21 則" "
2 分,很糟糕;738 則評論中有 12 則" "

9.0/10

整潔度

8.8/10

員工素質

9.0/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Wing yin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I had to came to naka before the COVID-19 and that time the breakfast is good as this trip at that time will had the prams ham and blue cheese some different cheese not the slices cheese!I think it’s need to improve on the breakfast
於 2023 年 8 月住了 4 晚
้Hm The Naka Phuket 於 2023年8月24日回覆
Dear Wing yin,We appreciate your feedback regarding your recent visit to The Naka. It's great to hear that you enjoyed our breakfast offerings during your previous stay. We've taken note of your suggestions for improvement, particularly in diversifying our cheese selection and enhancing the breakfast experience. Your insights are invaluable as we continually strive to enhance our guests' experiences. We remain committed to delivering high-quality service and a memorable stay. We invite you to return and experience the positive changes we're implementing. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay. Warmest Regards, Vichit W. Hotel Manager

10/10 有夠讚

Sandy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 5 晚
HM The Naka Phuket 於 2023年2月22日回覆
Dear Sandy,Greetings from Phuket!Thank you for leaving such a good rating!We will love to hear a little bit more, about your holiday at our hotel, as we always look to improve and give a better service to all our guests!Warmest Regards,Vichit W.Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
excellent service good dining experience in villa the room is great, with good view
於 2020 年 1 月住了 2 晚
HM 於 2020年2月11日回覆
Dear Valued Guest, It was a pleasure to host you and read your positive words about our resort. We are pleased to hear that our staff left a positive impression on you. They work tirelessly to cater to each guest and provide exceptional service! Our secluded resort offers tranquility and peace with a private beach and beautiful sunset views. We are happy you enjoyed such a unique in-villa dining experience. We can't wait to have you back for another blissful holiday in our tropical paradise. Warmest Regards, Vichit W. Hotel Manager

8/10 不錯哦

Hoi Shan

家庭旅遊
喜歡:整潔度和客房舒適度
於 2019 年 12 月住了 5 晚

10/10 有夠讚

Irene,香港

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
優點:一進房門就不想出門的酒店,看海的私人泳池很大很乾淨,景色超美一看出去就一大片海,可以躲左酒店一整天發呆放鬆沒有問題。Room service的餐飲跟餐廳的差不多,價錢都一樣不用特意下山 缺點:燈光略為不夠,最光都是不夠光,客廳晚上有點暗暗的。室外浴缸基本上是用不著,一直有落葉掉下來,感覺很髒。客廳的喇叭只可插andriod機,iPhone的朋友就不能用了。酒店建在山坡上,到酒店每個設施都要叫酒店篤篤,所以還是窩房間比較方便
於 2019 年 11 月住了 1 晚
HM 於 2019年11月29日回覆
尊敬的顧客, 您好!普吉島納卡酒店緻以您最誠摯的問候。 感謝您的點評!酒店提倡“用心服務”,我們正在用心髮現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!謝謝您的建議,我們會根據情況對房間內的燈光做相應的更換。期待您的再次光臨。 此緻 敬禮 普吉島納卡酒店客服部經理

8/10 不錯哦

Ming,香港

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
設計好,住宿舒適,補給充足,餐飲不錯,員工服務 態度也好 房間及泳池仍有昆蟲,燈光太暗,應可調教 如房間能用反光玻璃,私隱度會更高 池景有大樹阻擋
於 2019 年 11 月住了 3 晚
HM 於 2019年11月29日回覆
親愛的Ming, 您好,普吉島納卡酒店向您致以最誠摯的問候! 萬分榮幸您能下榻本酒店,感謝您花費自己寶貴的時間將您的入住體驗如此細緻入微的回饋給我們。看到您提及本酒店的諸多優點,我們備受鼓舞,感謝您的支持與認可。 正如您所說,本酒店就設施設計、餐點提供及營養搭配和員工服務均處於業界前端,此處是您享受優質假期的不二之選。我們在創立之初的理念就是不僅為顧客提供一個休息場所,還要營造一個舒適、整潔且讓您喜歡的生活環境。 我們會認真考慮您提出的建議,感謝您的優質評論,歡迎您的再次光臨! 此致 普吉島納卡酒店客服經理

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚
Vichit 於 2019年11月25日回覆
Dear Client, It was a pleasure to host you and receive your positive feedback. We are happy to hear that we could exceed your expectations and provide you with a relaxing holiday. Come back and unwind with us in paradise! Warmest regards, Vichit W. Hotel Manager

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
The view was simply unbeatable, the room was clean, but you can tell its getting old (ie: bulging floor board and doors). Staff was nice and helpful. The location however left something to be desired, while it is nicely hidden away from the rest of Phuket, giving you peace and quiet and privacy, it is however at least a good 20-30 mins to most tourist hot spots.(ie: took us one hour to get to the outlet). Shuttle bus to Patong beach was not frequent enough, with only 3 shuttles per day. Overall, we are happy with our stay, just wish it is a bit closer to everything else.
於 2019 年 10 月住了 3 晚

6/10 一般般

真實旅客

not deserved 5 stars
於 2019 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 3 晚

10/10 有夠讚

Yee Lai Maria

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 9 月住了 3 晚

10/10 有夠讚

SIO NGO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
One bedroom pool villa
The Naka Phuket is very comfortable and excellent. Nice hotel and swimming pool. The staffs are very friendly. Just one thing is the room a bit dark and not enough light there.
於 2019 年 8 月住了 3 晚

10/10 有夠讚

KL

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推介
景色非常漂亮,pool villa 很干淨
於 2019 年 8 月住了 3 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
awesome experience!! must come back again!! the service the spa the food the gym the pool all highly recommend with good quality n good facilities!! will tell my frdss to try!!
於 2019 年 2 月住了 3 晚
Yok 於 2019年3月21日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Chan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The view is stunning, service is excellent, food is delicious every things is perfect ,must try their massage it is great , but i suggest they could have more selection for the room service menu as I don’t like go out and just want to spend my time in the hotel : )
於 2019 年 2 月住了 4 晚
Yok 於 2019年2月25日回覆
Thanks for staying with us. We appreciate your feedback!

2/10 很糟糕

LSP,hongkong

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
We expect the room type we booked would be the same as the picture shown in Expedia but unfortunately it was not the case when we arrived to the room. The swimming pool view originally with the beach scenery is all blocked with the plants (no views at all) and the bedroom view is also not according to the picture shown with 270-degree view of the sea (only front view with sea). The most disappointing experience was the front desk staff attitude. They claimed the villas are at different sea level so the views may vary. We do not expect the view are so different from the pictures and far from our expectation. At first they told us the room was the only room left with the room type we have booked but after we insisted, they provided us a few more rooms to pick. We got a room which is similar to the room type we saw in Expedia but it was not exactly the same. It was a matter of integrity and sincerity to customers. The negotiation lasted for an hour and the experience ruined our long-awaited stay here. Even the view is nice but I do not recommend others to stay at this hotel with poor customer service.
於 2019 年 1 月住了 1 晚

10/10 有夠讚

Jennifer

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
The Naka Phuket is very comfortable and excellent. All the staff are very helpful and friendly.
於 2019 年 1 月住了 3 晚
The Naka Phuket 於 2019年1月10日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Ka Yun

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
The Naka Phuket 於 2018年11月9日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

於 2018 年 10 月住了 5 晚
The Naka Phuket 於 2018年10月24日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

Wilson,香港

喜歡:員工素質和住宿環境和硬體
不喜歡:整潔度和客房舒適度
超豪住宿 …… 但設施未能配合
住宿極大極好,但私人泳池旁的 canopy 竟然漏水,下雨時 canopy 亦如瀑布; 私人沙灘不宜游泳,太多石頭,只可浮潛,穿蛙鞋可保護脚底!
於 2018 年 10 月住了 3 晚
The NAKA Phuket 於 2018年12月2日回覆
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 有夠讚

KobeY,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Architectural designed hotel
The bedroom overall is spacious with pool, but the pool isn't big enough for swimming. The living area is a bit dark at night time while both washroom & bathroom are too dark, feel not comfortable. I saw gecko (nearly dead) at the pool side of my villa. The room cleaning service was held at late afternoon till 7pm. I am surprised that someone get into my villa one time (as I didn't put "Don't disturb" signal outside the door). After checking the reception, noticed that it's room cleaning service. The "Bento Box" (room service) is great and yummy. I will definitely order "Bentox Box" next time again. The breakfast buffet is nice too. The staff is really friendly & nice. But I had called "Tuk Tuk" twice, the waiting time is over 15mins.
於 2018 年 9 月住了 2 晚
Yok 於 2018年10月8日回覆
Thanks for staying with us. We appreciate your feedback!

2/10 很糟糕

Kwok Hin

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Bad experience strong not recommend 金玉其外,敗絮其中
訂房寫明是Vila pool , 去到求奇比間Spy 房,共用泳池,泳池底紙皮石剥落,整傷我腳底,要回國求醫,經理態度惡劣。聲稱超賣房間不能提供原有房間,拒絕道歉,最后離開時通路水浸,差點趕不及班機,大堂停電,要摸黑進入check out. 充份理解金玉其外,敗絮其中。 Hotel manager have bad temper. I booked the formal room through hotel.com, But hotel only give me a spy room for us. Share Swimming pool was broken. my leg being hurt during swimming. Hotel lobby no electric supply when I check out . The road to airport and Patong was flood and blocked when I left. 5 stars hotel but hostel service provided. Strongly not recommend
於 2018 年 10 月住了 1 晚
Yok 於 2018年10月8日回覆
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

10/10 有夠讚

Ka Hon

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常漂亮
於 2018 年 9 月住了 1 晚
Yok 於 2018年10月2日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Yin Fung

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 2 晚
Yok 於 2018年10月1日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和客房舒適度
One bedroom pool villa
The outlook of the individual rooms are special and great for photo taking. The bedroom is very spacious but the pool is a little too small to swim. The public pool is however large and overlooking the beach. I find the bedroom too dark at night and the layout of the shower room and toilet a bit weird. We had three people living in the room, but there was no additional bed. Instead, one person had to sleep in a couch, which was not very comfy. It is not easy to get around the hotel as everything is a bit away, so had to ask for the buggy service all the time.
於 2018 年 9 月住了 2 晚
Yok 於 2018年9月28日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Chi Hung Aslie

Wonderful place but facilities little bit aged
於 2018 年 9 月住了 1 晚
Bomb 於 2018年9月14日回覆
Thank you for your feed back, this will be useful for us.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常好的酒店,服務好好,酒店職員非常友善,還特意準備生日驚喜,很用心的服務,環境好好,無邊際泳池景色一流!房間景觀很好,又有私人泳池,晚上還在露台可觀看滿天星星,很浪漫。雖然貴,但絕對值得。
於 2018 年 9 月住了 1 晚
Yok 於 2018年9月10日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

Kennis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 8 月住了 2 晚
Yok 於 2018年9月5日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

Yuen Ying

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 1 晚
Yok 於 2018年7月6日回覆
Thanks for staying with us. We appreciate your feedback!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everything is perfect!
Wonderful experience! Great service , great view ,great facilities! They gave us free flowers , card and cake as gift for our anniversary. It was so warm ~ staff are always nice and helpful ! They always smile and remember the our name. We will definitely come again:)
於 2017 年 10 月住了 2 晚

8/10 不錯哦

mei chih

喜歡:整潔度和客房舒適度
櫃台服務不是很專業
於 2017 年 9 月住了 1 晚

8/10 不錯哦

Wai Wan Vivian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 4 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
餐廳食物選擇太少, 食物質素一般!
於 2017 年 5 月住了 2 晚

8/10 不錯哦

chui ling

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
職員態度好好,有笑容,餐廳門口泳池景色一流,餐廳食物味道唔錯,你想去邊都有專車接送,唯獨就係連續住兩晚,每當夜晚7:00左右就冇熱水,沖涼時都中伏,第一晚有個職員上嚟睇, 10分鐘後就有熱水,第二晚就冇叫,房間裏有螞蟻及小昆蟲,整體來講都不錯,有機會再入住..

4/10 不太好

Pok Sze

不喜歡:整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
雖然中途有一些小插曲,不過最後還是很helpful的幫我解決了漏掉的行李。 酒店設施包括海灘可以直接浮潛,無邊泳池很無敵。風景和其他細節也很美。 不過酒店的餐飲稍微差些,沒法完全留在酒店不出去。 SPA價格適中,很不錯。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
非常棒的住宿體驗

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice View, good service, i would definitely stay here again

6/10 一般般

真實旅客

不喜歡:員工素質和住宿環境和硬體
泳池很好,海灘很美麗,服務水準以下
整體服務一般,我們下午2時45分到達,Front desk 沒有客人, 立即 Check In, 但等了40分鐘才安排到房,其間問了兩次要等多久,奇怪的是沒有人回覆。我們三人入住Pool Villa,只得兩張沙灘椅,要求加多一張, 竟然拒絕。 酒店是獨立玻璃屋設計,客廳有一面沒有窗簾,私隱不足,另因在客廳加床,早上8時就被陽光照醒。 說最低入住年齡是18歲,不知是Expedia弄錯,還是酒店沒有嚴格執行,大量家庭客一家大小入住,非常熱鬧,如果喜歡清淨,不用挑選這間。

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度

8/10 不錯哦

Linda,HK

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice sea view
Nice sea view in the bedroom! The private beach from the hotel is amazing! The restaurant provides different kinds of food for breakfast and taste. But it's not close to Patong area since it's quite a high level. I had a great vacation there!

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
Wifi is strong
Second time check in this hotel. Services are a bit drop, not better than 1 year before. Wifi is strong. Last year, i gave 5 out of 5.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It's very good very relaxing , good breakfast . Tester aunt is good spa is nice . Shuttle bus going to paying came in handy

8/10 不錯哦

Bryan

喜歡:員工素質
Sea view
Nice sea view, good environment. Private pool quite nice. Over all good place to enjoy.

10/10 有夠讚

QI,GUANGZHOU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Had a great time.
The view is so good and there are so many small crabs on the beach. Had a great time and certainly im coming back .

10/10 有夠讚

QI,Guangzhou

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My favorite hotel.
So well designed, and the stuff there are warm hearted as usual. It would be perfect if the hotel can provide some basic medicine.

8/10 不錯哦

carol,law

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
寧靜舒適
這次旅程體驗非常好,這個酒店服務員非常親切,環境寧靜,舒適,房間雪櫃飲料是免費,酒店設有車出巴東亦十分方便,這次選擇Naka 是非常好的,下次我們會再來

8/10 不錯哦

Tsz Ying,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel with perfect sea view
Super nice hotel with private beach. nice private pool in the big and clean room.

4/10 不太好

真實旅客

不喜歡:整潔度、員工素質和住宿環境和硬體
Good view, spacious room but poor management
The room view and design is good, but the condition is quite poor, the maintanance of the building is quite bad, the drainage of outdoor bathtub is blocked...and there is lot of insects in the room...and the staff is not well trained.. It takes 30mins to wait the pick up car all the time, and we always need to call few time to urge them again and again...overall, not worth that price at all!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Service, Excellent Environment
The Naka is one of the BEST villa/hotel I have ever stayed. I spend two days in the Naka, the food here is good and fairly priced. The views from my room is stunning. I enjoy my stay in Naka very much.