Exterior

Reviews of Four Points by Sheraton Philadelphia Northeast

3 out of 5
Four Points by Sheraton Philadelphia Northeast
9461 Roosevelt Blvd, Philadelphia, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 501 out of 1002 reviews" "
Rating 8 - Good. 254 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 62 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Helpful friendly curtious staff at check in. Nice! Great room. Every amenity I could ever need! Perfect
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/17
Hello Susan,We're thrilled to hear you enjoyed your stay with us! Our team always aims to provide excellent service. We're delighted you found your room and amenities to your liking. Thank you for choosing our hotel for your stay.

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, professional, and no issues
Stayed 1 night in Apr 2024
Response from Manager on 2024/4/14
Hello Kathy,We are delighted to hear that you found our hotel clean and professional. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Definitely will come back
Stayed 5 nights in Apr 2024
Response from Manager on 2024/4/12
Hello Joshua,We're thrilled to hear you had a fantastic stay with us! We look forward to welcoming you back in the future.

8/10 Good

Rafael, Kenosha

Liked: Cleanliness, property conditions & facilities
I wish there was more clean
Stayed 5 nights in Apr 2024
Response from Manager on 2024/4/12
Hello Rafael,We appreciate your feedback and will share your comments with our housekeeping team for further improvement in cleanliness. Thank you for bringing this to our attention and for choosing to stay with us.

4/10 Poor

Cianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stayed for a youth football tournament. There were stains on our beddings, bathroom was not thoroughly cleaned, housekeeping didn’t come to our room and we were there for an entire weekend.
Stayed 2 nights in Mar 2024
Response from Manager on 2024/4/3
Hello Cianna, We value your feedback and apologize for any inconvenience during your stay. Your comments will be shared with our housekeeping team for their immediate attention to ensure a higher standard of cleanliness moving forward. We appreciate you bringing these issues to our attention for improvement.

10/10 Excellent

Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is spotless and comfortable. We enjoyed our stay!
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/29
Hello Lily,We are delighted to hear that you found your room to be spotless and comfortable during your stay. Our team takes great pride in providing a clean and welcoming environment for all our guests to enjoy. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel and nice customer services
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/19
Hello Kathy,We are delighted to hear that you found our hotel clean and enjoyed our customer services. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities
Everyone was super nice and friendly.
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/19
Hello Kelly,We are delighted to hear that you had a positive interaction with our team members during your stay. Your kind words will be shared with our staff to motivate them further. Should you have any further feedback or if there is anything else we can assist with, please feel free to reach out to us.

6/10 Okay

Tony

Traveled with partner
Liked: Staff & service, amenities
Smelled like cigarettes each night I stayed, bathroom door doesn't close, bathroom wasn't cleaned all the way, and noisy couple of nights. All in all, those were the only things I could complain about. Was decent
Stayed 2 nights in Mar 2024
Response from Manager on 2024/3/9
Hello Tony, We appreciate your feedback and regret to learn of your experience. We encourage guests to report any concerns during their stay for immediate resolution. Your comments will be shared with our team for review and improvement. Thank you for choosing to stay with us, and we hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Jenny

Very good
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/7
Hello Jenny,We are delighted to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2024/3/7
Hello William,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 Good

gentian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/27
Hello gentian,We are elevated to hear that you found your stay with us to be very good. Your feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Henri

Traveled with family
Liked: Amenities
It was a good stay. The hotel was clean and well situated.
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/20
Hello Henri,We are pleased to hear that you enjoyed your stay with us and found our hotel to be clean and conveniently located. Thank you for sharing your feedback with us. If you have any further comments or suggestions, please feel free to reach out to us directly. Your input helps us improve our services for future guests.

2/10 Terrible

Jason

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Denied check-in and refused to refund on spot
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/22
Hello Jason, We regret to hear about your check-in experience. We recommend reaching out to our management team directly to address your concerns further. We strive to provide exceptional service to all our guests and value your feedback to improve. Thank you for bringing this to our attention.

2/10 Terrible

Eliana

Disliked: Cleanliness, staff & service, property conditions & facilities
Asking to leave too early
Stayed 1 night in Feb 2024
Response from Manager on 2024/2/15
Hello Eliana, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our check-out time. We strive to provide a comfortable stay for all our guests and appreciate your valuable input. Should you have any further concerns or suggestions, please feel free to reach out to our management team directly. Thank you again for your feedback.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/31
Hello CARLOS,Thank you for choosing to stay at our hotel! We are thrilled to hear that you had a wonderful experience during your stay. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Stephen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Okay place but a way bigger tv is needed and those bed frame edges are ridiculous
Response from Manager on 2024/1/25
Hello Stephen, Thank you for sharing your feedback with us. We appreciate your comments concerning the TV size and bed frame edges. We will certainly take your suggestions into consideration for future improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Jamie

Stayed 1 night in Jan 2024
Response from Manager on 2024/2/13
Hello Jamie,Thank you for choosing to stay at our hotel! We are delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Shyhira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/22
Hello Shyhira,Your perfect 5 star rating is greatly appreciated. We are stoked to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Manager on 2024/1/22
Hello Robert,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

6/10 Okay

Leidy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk service was great. The room was dirty, the bathroom has hairs on the tile, sink Has some weird residue on the surface. The whole floor smell like marihuana even when we ask for no smoking room. I have two small girls and that wasn’t ideal.
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/16
Hello Leidy, Thank you for your feedback regarding our front desk service. We apologize for any inconvenience you experienced with the cleanliness of the room and the bathroom. Our team strives to maintain a high standard of cleanliness and we appreciate you bringing this to our attention. We take all guest concerns seriously and will address this matter with our housekeeping department. We value your comments and will use them to improve the quality of our hotel.

10/10 Excellent

Faufag

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean 😌 except no breakfast included but overall excellent customer service
Stayed 1 night in Jan 2024
Response from Manager on 2024/1/16
Hello Faufag,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean and enjoyed our excellent customer service. While breakfast is not included, we appreciate your understanding. We hope to welcome you back soon for another enjoyable stay with us!

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Manager on 2024/1/13
Hello Robert, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/10
Hello Tyrone,Thank you for your kind feedback! We are delighted to hear that you had an excellent experience during your stay with us. It is our aim to provide exceptional service and ensure our guests have a pleasant and enjoyable stay. We appreciate your positive review and hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Manager on 2024/1/25
Hello Carlos,We are delighted to hear that you had an excellent experience during your stay at our hotel! We strive to provide exceptional service and a comfortable environment for all of our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Silvan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2024/1/3
Hello Silvan,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 2023/12/30
Dear Guest,We're thrilled to hear that you had a perfect stay with us! We greatly appreciate your positive rating and hope to welcome you back soon for another enjoyable experience.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/28
Hello Shawn,Thank you for choosing our hotel for your stay! We are thrilled to hear that you rated your experience with us a perfect 10. We pride ourselves on providing exceptional service and ensuring our guests have a memorable stay. If you have any additional comments or would like to share any feedback with us, please don't hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Jeff, Philadelphia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. New updated rooms
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/19
Hello Jeff,Thank you for choosing our hotel for your stay. We're glad to hear that you found our newly updated rooms to your liking. We strive to provide a comfortable and modern experience for all our guests. We hope to have the opportunity to welcome you back soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly. Room was very clean. Very nice
Stayed 2 nights in Dec 2023
Response from Manager on 2023/12/19
Hello Jennifer,Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality so highly. We appreciate your sharing how we met your expectations with our friendly services, and the cleanliness of our guest rooms and we are delighted to learn you enjoyed the comfortable accommodations and convenient location. Your positive ratings are great, and we hope to impress you again during your next visit to the area.

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my second stay and it was very enjoyable
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/14
Hello CHRISTOPHER,Thank you for choosing our hotel for a second time. We're glad to hear that you had an enjoyable stay with us. We appreciate your loyalty and look forward to welcoming you back in the future.

10/10 Excellent

Patruck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 2023/12/12
Hello Patruck,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again..

10/10 Excellent

Hai H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to be careful turning the handle on the faucet in the bathroom. Move it too far and the water pressure sprays everywhere.
Stayed 1 night in Dec 2023
Response from Manager on 2023/12/9
Hello Hai H,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the faucet. We will forward your feedback to our maintenance team for their review and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back to our hotel in the future.

10/10 Excellent

Monir

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/21
Hello Monir,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a wonderful experience with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only issue that i found was the shower drain was a bit slow
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/30
Hello Joe, Thank you for sharing your feedback with us. We appreciate your kind words about your overall experience at our hotel. We apologize for any inconvenience you may have experienced with the shower drain. We will share your comments with our maintenance team for immediate attention. We hope to welcome you back for a flawless stay in the future.

10/10 Excellent

Dominique

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/16
Hello Dominique,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We look forward to welcoming you back in the future.

10/10 Excellent

Abdullah

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good and convenient option for staying 1 or 2 days in Philadelphia, a bit pricey for 1 night at around 200usd but the staff is friendly, ample space for parking and spacious rooms, clean accomodation but be sure to keep extra funds for food. rooms are comfortable and so is navigating inside the hotel, they supply the basics such as coffee and tea.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/28
Hello Abdullah,Thank you for sharing your feedback with us. We're glad to hear that you found our staff friendly and enjoyed the ample parking and spacious rooms. We aim to provide clean and comfortable accommodations for our guests. We appreciate your mention of the basics we offer, such as coffee and tea. We hope to welcome you back in the future for another positive experience.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is professional, lots of options for dining in the area, shopping close by
Stayed 1 night in Sep 2023
Response from Manager on 2023/11/23
Hello Lisa,Thank you for your feedback! We appreciate your kind words about our professional staff and the convenience of dining and shopping options nearby. We strive to provide a positive experience for all of our guests. Please feel free to stay with us again in the future and let us know if there is anything else we can assist you with.

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/24
Hello Lesley,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had an exceptional experience with us. We strive to provide the best service and accommodations to all our guests. If there is anything else we can assist you with, please do not hesitate to reach out. We hope to have the opportunity to welcome you back in the future for another wonderful stay!

10/10 Excellent

Joel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Manager on 2023/11/18
Hello Joel,Thank you for taking the time to leave your review. We appreciate your feedback and are glad to hear that you had a positive experience during your stay. We strive to exceed our guests' expectations and it sounds like we succeeded in doing so. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Manager on 2023/11/19
Hello Jan,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. We pride ourselves on providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. We appreciate your feedback and hope to welcome you back again soon.

8/10 Good

Janeen

Stayed 1 night in Nov 2023
Response from Manager on 2023/12/7
Hello Janeen, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience overall. If you have any specific feedback or suggestions, please feel free to reach out to us directly so we can address any concerns and improve our services. We appreciate your support and look forward to welcoming you back in the future.

8/10 Good

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Manager on 2023/11/18
Hello Gregory,Thank you for taking the time to share your feedback. We appreciate your rating and are sorry to hear that your experience did not meet your expectations. Your rating is important to us, and we encourage you to reach out to our management team directly to further discuss your concerns and provide any additional details. We value your input and strive to improve every guest's stay.

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Very close to otherworld and that was walking distance
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/17
Hello Sam,Thank you for choosing our hotel for your recent stay. We're glad to hear that our convenient location near Otherworld was beneficial for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Esther

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Manager on 2023/11/11
Hello Esther,We appreciate your feedback and we are delighted to hear that you had such a wonderful experience during your stay with us. It was our pleasure to exceed your expectations and provide you with exceptional service. We hope to have the opportunity to welcome you back in the future and create more memorable moments for you.

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I will stay here again when I go back to Philadelphia.
Stayed 1 night in Nov 2023
Response from Manager on 2023/11/9
Hello Kamil,Thank you for choosing our hotel for your stay in Philadelphia! We're thrilled to hear that you had a great experience and we look forward to welcoming you back in the future. If you have any further inquiries or need assistance with anything, please don't hesitate to reach out. We're here to help!

6/10 Okay

Michelle

Traveled with group
Liked: Cleanliness, property conditions & facilities
Meh
1. At checkin we were told the hotel was overbooked on 2 queens and offered a single king. We were offered vouchers for free breakfast “for the inconvenience.” The checkin agent was professional, courteous, & the highlight. Parking was plentiful. The room was clean and the mattress was comfortable. 2. The heating system in the room seemed to have two settings, off or inferno. 3. On a Sunday morning when the hotel was so full there was one staff member in the restaurant to take orders, bus tables, and take payment. She was polite but obviously overwhelmed. 5. The water in the shower never got above tepid. 6. Monday morning we came down to breakfast around 7 am before checking out and we’re told the restaurant is closed. Our voucher was good for two egg on English muffin sandwiches that were microwaved into eraser-like oblivion but NOT for a cup of yogurt or anything resembling food. She was the only staff in duty and doing checkout, passing our eraser sandwiches, and handling complaints all alone. 7. We witnessed several guests making complaints about problems similar or worse than our issues over the time there. Clean rooms, a decent mattress, and one staff-member who was not overwhelmed keeps this review from being entirely negative. Poor heating system, tepid shower, lack of breakfast on Monday morning, all other staff seeming overwhelmed means I’d probably look elsewhere when I return to the area.
Stayed 2 nights in Nov 2023
Response from Manager on 2023/11/9
Hello Michelle, Thank you for taking the time to share your feedback with us. We appreciate your kind comments about our professional and courteous check-in agent, plentiful parking, clean rooms, and comfortable mattress. However, we apologize for any inconvenience caused by the heating system in your room, the limited staff in the restaurant, the tepid shower water, and the breakfast experience on Monday morning. We will certainly address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

2/10 Terrible

Loretta, Peoria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower and safe did not work, shower dirty, and shower curtain broken and filthy, uncomfortable bed!
Stayed 4 nights in Nov 2023
Response from Manager on 2023/11/8
Hello Loretta,We sincerely apologize for the inconveniences you encountered during your stay. We highly value our guests' feedback and will forward your concerns to our management team for further review. We appreciate you bringing these matters to our attention.

4/10 Poor

Tersa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hair all in the bathroom; sink, toilet, shower, and floor.
Stayed 1 night in Oct 2023
Response from Manager on 2023/10/31
Hello Tersa,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the cleanliness of the bathroom. We have shared your feedback with our housekeeping team to ensure a thorough inspection and improvement in our service. Your comfort and satisfaction are important to us, and we appreciate your valuable feedback.

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Manager on 2023/11/2
Hello Sharonda,Thank you for taking the time to share your feedback with us. We are happy to know that it was great. We look forward to hosting you again soon