View from property

Reviews of Armenian Street Heritage Hotel

2 out of 5
Armenian Street Heritage Hotel
139, Lebuh Carnarvon, George Town, Penang

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 1004 reviews" "
Rating 8 - Good. 481 out of 1004 reviews" "
Rating 6 - Okay. 176 out of 1004 reviews" "
Rating 4 - Poor. 59 out of 1004 reviews" "
Rating 2 - Terrible. 44 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024

6/10 Okay

Anastasiia

Business traveler
Liked: Staff & service
The room wasnot in good condition, the walls are painted wuth different colours, the bathroom condition - MUST TO touch up. Even if you switch on air con, there is the smell of dampness, i washed some clothes and it never dried. The staff at the reception is helpful, i asked for umbrella and they helped, i asked to print some pages, they helped. The safety box in the room was closed upon arrival and i cannot use it. The breakfast restaurant is nice, on the roof top. The breakfast itself, can find the food for your choice, in general okay. The location is perfect, 10 kinutes to Komtar, few minutes to Penang street art. Few restaurants around, less small shops around, 7.11 around 10 minutes walk The only thing that they need to work on is room condition.
Stayed 3 nights in Mar 2024

10/10 Excellent

Eugene, Coppell

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Feb 2024

8/10 Good

Heen Onn

Liked: Staff & service
Location was superb!! Great food places nearby
Stayed 2 nights in Feb 2024

8/10 Good

Gabbi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in a great location, nearby plenty of restaurants and artisan cafes, walking distance to many tourist spots. Safe area to go around at night. Has a nice playground/ park just across the street. Hotel looked good from the outside, but inside it's old. Had issues with the door lock - making an alarm bec it won't close properly. Walls are thin, expect to hear your neighbors talking. Water heater and pressure was great. Bidet did not work (no water flowing). Staff were very helpful and friendly. Overall, hotel is still great value for money! I recommend this hotel if you're not too particular of these cons mentioned.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and good value for money. Staff were very helpful. The room was comfortable and the shower and A/C worked well. I would recommend it and would also stay there again.
Stayed 3 nights in Dec 2023

6/10 Okay

lung, na

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel's air con was really loud and noisy. Kept me awake almost the whole night. Kimberly road street food and Chulia road street food is near the hotel.
Stayed 2 nights in Nov 2023
Response from Josh on 2023/11/29
Dear Sir / Miss,Greetings.We appreciate for taking the time and giving us your feedback. We truly apologies for the inconvenience caused during your stay at the hotel. The matter has been brought to the management. All the best in your future travels,Regards,JoshuaFront Office Team

10/10 Excellent

Viswa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep Up The Good Work
Stayed 2 nights in Aug 2023

10/10 Excellent

Raffles Kean Yee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
When I first checked in, another guest managed to open the door to my room. Upon my complaint, the counter staff gave me another room. I then realized that I could even use the new room key to open the door to my old room! Good thing was that with the new room, only the designated card was able to open its door.
Stayed 3 nights in Sep 2023

8/10 Good

Agnes

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is very tired but considering the price it is good value for money. We arrived early and they managed to get a room cleaned up and let us check in early which was very helpful. The only complaint is our tea cups in the room were never cleaned in the 5 days we stayed there. there was a dirty tea cup when we went into our room and I washed it thinking it was an oversight. The hotel is in a great position within walking distance to restaurants, food courts, shops, shopping centres and bus terminal and ferry terminal to Butterworth. The hotel is in an excellant location to everything.
Stayed 1 night in Aug 2023

6/10 Okay

Wyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We spent three nights in the superior double room during early August 2023. The room was generously sized, although it had a slightly musty scent upon arrival. The furniture appeared aged, and there were noticeable cracks in the floor skirting throughout the room. Fortunately, the window provided a pleasant city view. The hotel's standout feature was its exceptional location, allowing easy exploration of Georgetown with its proximity to various attractions- a great choice if you enjoy discovering places on foot. Additionally, the check-in staff was accommodating and friendly. Despite us arriving well before the official check-in hours, the staff managed to provide our room by efficiently rearranging those who had checked out early.
Stayed 3 nights in Aug 2023

4/10 Poor

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing hotel stayed.
Hotel wasn’t well maintained. Aircon was working and asked to change room but the staffs didn’t as requested to. Was a very disappointing stayed. There are a lot better hotel nearby than Armenian Heritage.
Stayed 3 nights in Jul 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good value.
Stayed 2 nights in Jul 2023

8/10 Good

Mohamed

Liked: Cleanliness, property conditions & facilities
Nice area to stay. Walking distance to other attractions.
Stayed 2 nights in Jun 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Outside the hotel was not very tidy/clean. Transport early in the morning to the airport was difficult to get. The hotel restaurant has been leased and there is no room service. TV stations were very limited. Cleanliness and condition of the room has improved greatly. Staff is very helpful and courteous. I will stay there again..
Stayed 17 nights in Jun 2023

6/10 Okay

SARAVANAN

Traveled with family
Liked: Cleanliness, staff & service
Nice location and kind staffs . Room maintenance need more attention.
Stayed 1 night in Jun 2023

6/10 Okay

Dr. Greg

Disliked: Staff & service, property conditions & facilities, room comfort
Old hotel with old amenities.
Nice old hotel, sadly power went off every day at 7am, and it had a old woody smell and not fresh. Blood was on the walls and no hot water in the sink. Air conditioner rattled at night. Good location and nice food near hotel.
Stayed 2 nights in May 2023

4/10 Poor

YUE THONG

Disliked: Property conditions & facilities
Aircon not working, have to request to change room. Toilet hose leaking. There is no face towel and also no telephone in the room. The only thing good in this hotel is the convenient location.
Stayed 3 nights in May 2023

6/10 Okay

Edmund

Traveled with group
Disliked: Staff & service
Front desk service was rude and unfriendly. Service standards definitely need lots of improvements. Wifi was not available on laptop and not stable on mobile phone.
Stayed 3 nights in Mar 2023
Response from Regards, John on 2023/4/15
Dear Edmund,Thank you for your feedback.We are sincerely sorry and would like to apologize for the inconvenience caused during your stay with us.We will sure to bring this matter up to the management to find a solution to rectify this issue immediately.We wish you the best on your future travels and hope to see you soon in the near future.

8/10 Good

Nur Iliyani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you prefer walking around Georgetown to explore because most attractions are in the area. But parking is a nuisance. First come, first get basis
Stayed 2 nights in Mar 2023
Response from Regards, John on 2023/3/15
Dear Nur IIiyani.Thank you for your feedback.We are sincerely sorry and would like to apologize for the inconvenience caused during your stay with us.We will sure to bring this matter up to the management to find a solution to rectify this issue immediately.We wish you the best on your future travels and hope to see you soon in the near future.

8/10 Good

Holger

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed there for 5 Nights in March 2023. Very helpful & friendly staff. Fantastic location for discovering Old Penang. Clean, but very (!!!) slow room service. Many times they have not made my room at 4 pm.
Stayed 5 nights in Feb 2023
Response from Regards, John on 2023/3/15
Dear Holger.Thank you for your feedback.We are sincerely sorry and would like to apologize for the inconvenience caused during your stay with us.We will sure to bring this matter up to the management to find a solution to rectify this issue immediately.We wish you the best on your future travels and hope to see you soon in the near future.

6/10 Okay

WEI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location and room is adequate. Only let down last min after the check-out: asked the front desk (Indian female in this particular case) for assistance with Grab a car to the bus terminal which was 5 mins walking distance away, she called someone then told me just wait outside but could not provide the car rego; a taxi came and mins later, again the Indian driver in this scenario charged me more than 3 times what a Grab service would ever ask. So lessons people: always use Grab when you can and don't let any hotel receptionist and her mate take advantage of you!
Stayed 2 nights in Feb 2023
Response from Regards, John on 2023/3/15
Dear Wei.Thank you for your feedback.We are sincerely sorry and would like to apologize for the inconvenience caused during your stay with us.We will sure to bring this matter up to the management to find a solution to rectify this issue immediately.We wish you the best on your future travels and hope to see you soon in the near future.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Regards, John on 2023/3/15
Dear Raymond.Thank you for your feedback.We are sincerely sorry and would like to apologize for the inconvenience caused during your stay with us.We will sure to bring this matter up to the management to find a solution to rectify this issue immediately.We wish you the best on your future travels and hope to see you soon in the near future.

8/10 Good

LEAN CHONG

Stayed 2 nights in Jan 2023
Response from John on 2023/2/6
Dear Lean Chong.Thank you for your kind feedback.It has been a pleasure to give you the best service possible.We wish you the best on your future travels and hope to see you soon in the near future.Regards,

10/10 Excellent

Ilya Intan Izwyna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from John on 2023/1/8
Dear ILya.Thank you for your kind feedback.It has been a pleasure to give you the best service possible.We wish you the best on your future travels and hope to see you soon in the near future.Regards,John

8/10 Good

MAISIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful heritage hotel located in a convenient location walkable to many eateries and nearby 1st Avenue Mall/Prangin Mall/Komtar Tower. Spent new year's eve watching fireworks from my hotel window. So spectacular! Thank you for making my stay a pleasant one!
Response from John on 2023/1/8
Dear MAISIE.Thank you for your kind feedback.It has been a pleasure to give you the best service possible.We wish you the best on your future travels and hope to see you soon in the near future.Regards,John

6/10 Okay

Riddhi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel for two nights while in Penang. The location is great with a lot of the street art attractions scattered in walking distance to the hotel. The hotel room was rather basic, but was overall relatively clean. Noise from surrounding rooms was loud through the walls. Our TV did not work but this did not impact us much during the short stay. Breakfast was included in our stay, this was on the rooftop and was nice but simple. Bottled water was provided daily, but fresh towels were not provided. Staff were friendly and helpful, and provided luggage storage.
Response from Regards, Glorie on 2023/1/3
Dear Riddhi,Thanks you for the kind feedback.

8/10 Good

Ruben

Stayed 1 night in Nov 2022
Response from Regards, Glorie on 2023/1/3
Dear Riddhi,Thanks you for the kind feedback.

6/10 Okay

Eng Huat

Stayed 3 nights in Nov 2022

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat heritage property. 10 min walking to KOMTAR.
Stayed 4 nights in Oct 2022
Response from Regards, Glorie on 2022/11/1
Thanks for the feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy hotel with good location.
Location was good, walking distance to Prangin Mall. Hotel is quite well kept and rooms are clean. It is near food stalls opened at night. Staff are very accommodating, allowed us to change the room when it was reported that one of the lights and kettle were not working. The rooftop terrace is a nice place to chill and enjoy the sunset.
Stayed 2 nights in Sep 2022
Response from thank you. on 2022/9/18
Thanks for you feedback

10/10 Excellent

Manimaran

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Location is good. Please upgrade the rooms and parking.
Stayed 1 night in Sep 2022
Response from Thanks, Regards Glorie on 2022/9/15
Dear Manimaran,.Thanks for the feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are in worst condition.
Room door lock condition
Cleanliness in the room ceiling
Room door lock condition
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4.5 star stay
Good - Got checked in early - Spacious room - Daily housekeeping - Near to KOMTAR for shopping and transport - Local cheap eats nearby Bad - Towel stinks (Fermentation smell) - Wifi disconnect frequently - Old hotel (lots of creaking sound from walls, aircon and surrounding. - Room not very sound proof from outside
Stayed 3 nights in Jul 2022
Response from Regards, Glorie on 2022/8/3
Dear Guest, Thank you for your kind feedback.

8/10 Good

Lutfi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
2 adults 2 children. Family room. Great for exploring Georgetown. Easy check in. Room functional. Friendly staff and property felt safe.
Stayed 1 night in Jul 2022
Response from Regards, Glorie on 2022/7/20
Dear Guest Thanks for the kind feedback.

6/10 Okay

Sok Yean

Traveled with family
Disliked: Staff & service
was not maintained during these few years. was much better before.
Stayed 1 night in Jun 2022
Response from Regards, Glorie on 2022/7/6
Dear Sok Yean, Thanks for your kind feedback.

10/10 Excellent

Mee Lane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay at Armenian Heritage Hotel in Penang
Staff was helpful and friendly. Room was clean and tidy. Location was ideal for visiting many places.
Stayed 4 nights in Jun 2022
Response from Regards, Glorie on 2022/6/25
Dear Mee Lane, Thanks for the kind feedback.

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is strategically within many traditional eateries (stalls, kopitiams, home-owned restaurants); public transport is literally opposite the road (especially for the CAT bus); reputable malls (Pragin & 1st Avenue) found down the road.
Stayed 3 nights in May 2022
Response from Glorie on 2022/6/18
Dear Charmaine, Thanks for the kind feedback.

8/10 Good

Marlina Tia

Liked: Staff & service, room comfort
OKAY!
When I arrived, there’s no porter bring my heavy luggages from outside to the lobby. I can’t use the kettle because no socket or plug not working, I gave feedback so many times until the 3 days than I can used it. Aircon leaking. The hotel didn’t provided slipper anymore but the details is in the booking The location is very convenient. One receptionist very friendly.
Stayed 4 nights in May 2022
Response from Glorie on 2022/6/18
Dear Marlina, Thanks for the kind feedback.

10/10 Excellent

Surendaran

Liked: Staff & service, amenities, property conditions & facilities
Good central spot ..close to most amenities
Stayed 7 nights in May 2022
Response from Glorie on 2022/6/18
Dear Surendaran, Thanks for the kind feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely maintained
Pretty nicely maintained. Off and on of my trip back to Penang, this is 1 of my to-stay hotel.
Stayed 1 night in Jan 2022
Response from Management Team on 2022/1/14
Dear Guest. Thank you for your kind feedback. Regards,

8/10 Good

SITI NORJANNAH

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room nice but can extra pillow please . Min 4 pillow
Stayed 2 nights in Dec 2021
Response from TEAM on 2022/1/9
GREETINGS FROM AREMENIAN HERITAGE HOTEL

10/10 Excellent

Abdul Halim Haffez

Stayed 1 night in Dec 2021

4/10 Poor

Allan Tan

Stayed 1 night in Dec 2021

8/10 Good

Mohd Fahmi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Aircond is horrible.
The aircond is not working. Told the receiptionist bout it before went out. Yet still not get it fixed even though she said it was.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and classic hotel
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The retro design and layout of building. Good room's and quiet consisting fantastic location. Walking distance to Komtar centre and bus station so easy access from airport or bus to anywhere on the Island.
Stayed 3 nights in Feb 2020
Response from Armenian Street Heritage Hotel on 2020/3/6
Thank you for staying with us. Have a pleasant journey ahead. Regards, Armenian Street Heritage Hotel

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Convenient location, right location in the middle of Georgetown, great value
Stayed 2 nights in Jan 2020
Response from JOHN on 2020/2/14
Dear Beloved Guest. Thank you for your kind and honest feedback. We apologize for the inconvenience caused during your stay with us. We will address what you said and we will do our very best to improve on our Services and Facility to give all of our guest the a memorable and comfort stay here at the Armenian Street Heritage Hotel. Regards, John Hotel Executive Armenian Street Heritage Hotel

6/10 Okay

sian kwong

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Poorly maintain......
The room AC keeps tripping but the staff respone was prompt. The air-conditioning is very poor - not cool at all.
Stayed 2 nights in Jan 2020
Response from Armenian Street Heritage Hotel on 2020/3/6
Thank you for staying with us. We apologies for all the inconvenience that has been caused during your stay with us. Have a pleasant journey ahead. Regards, Armenian Street Heritage Hotel