Poor service as I complaint to the reception about the water pressure problem in the shower room and the lighting problem of the top to bed when I'm check in but I found they are no action to send somebody come to repair after half an hour until I call again and push them.
In the second day I stay, I have request somebody help to clean up the bath room as the water leakage in the evening, but the reception replied that their staffs already off duty and they only can help to arrange some new towel to me at that moment.
When I check out, the hotel staff checking the room and found I have drink one bottle of water in the ice box and ask me to pay, but I never use the ice box. After my explanation, they ask me to declare and write the explanation. Actually I think there is nobody will check how many water and soft drink in the mini bar when check in the room. The experience of the stay make me feel unhappy.
The hotel is right next to the famous walking street, but far from big shopping mall. Very nice environment. The kids loved the pool and the waterslide. The breakfast was good too. If I have to go to Pattaya again, I surely will stay there.
Derek
於 2018 年 12 月住了 3 晚
6/10 一般般
Henry
2018年12月31日
喜歡:員工素質
不喜歡:住宿環境和硬體
river bad smell and bedding bad smell too, outdoor restaurant food not good enough
Dear Guest,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit Siam Bayshore Resort, Pattaya.
Best Regards,
Front Office Department
8/10 不錯哦
Vica,Hong Kong
2018年7月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
靠近海灘及walking street,地點十分方便
Tour desk 個 auntie 好幫到手,book車去遠d嘅景點或者機場好方便。
酒店有兩個泳池,中庭嗰個淺水d,有滑水梯,啱一家大細玩;出左酒店正門仲有一個可以望海嘅。
Dear Sir/Madam,
Please accept our sincerest apologies for the inconveniences and unpleasant feeling you experienced in our hotel In order to enhance our service quality, your issues will be addressed to concern department head for improving and ensure we can continuously strive to surpass your expectations.
Best Regards,
Front Office Department
8/10 不錯哦
Miko
2018年6月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
舒適方便的酒店
在 Walking Street街尾,出入方面,酒店很大,有2個室外泳池 ,可在酒店玩上一天,早餐07:00至11:00,可以睡得很晚,食物款式很多,而且很美味。泳池旁邊有個Tavel agent, 可幫忙訂one day tour,包車和機場接送,價錢合理。
美中不足是,酒店中間有條臭河,每天要經過才能外出。
Dear Khun Jason,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit Siam Bayshore Resort, Pattaya.
Best Regards,
Supaporn K.
Front Office Manager
10/10 有夠讚
yan
2018年4月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
yan
8/10 不錯哦
Parkson
2018年3月29日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Everythings are good but only pool side staff impolite and a bit lazy. Towels on every sun chairs even the guests were gone. And saw them playong the game during on duty.
Dear Mr. Wai Kin On,
Please accept our sincerest apologies for the inconveniences and unpleasant feeling you experienced in our hotel In order to enhance our service quality,On youre booking is pool view and double bed was not available so,we decided to information double only garden so,made you unconvinced. your issues will be addressed to concern department head for improving and ensure we can continuously strive to surpass your expectations.
Best Regards,
Supaporn K.
Front Office Manager
8/10 不錯哦
真實旅客
2018年2月26日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
休閒渡假
工作人員熱誠有禮,觀察客人需要,自行作出安排。 空調不足;自助餐款式選擇較少。
真實旅客
oh 於 2018年3月2日回覆
Dear Valued guest,
Please accept our sincerest apologies for the inconveniences and unpleasant feeling you experienced in our hotel In order to enhance our service quality, your issues will be addressed to concern department head for improving and ensure we can continuously strive to surpass your expectations.
Yours sincerely,
Ms. Supaporn Keawsuriya (Oh!)
Front Office Manager
Siam Bayshore Resort, Pattaya
6/10 一般般
Dennis,Hong Kong
2018年2月22日
喜歡:整潔度
Relaxing Resort
I think this resort is nice, I pretty enjoyed the swimming pool with my kids. It located at the end of the famous Walking Street and so convenient for us to walk over there for food and massages. However there is a smelly river inside the resort which made me unconfortable. The breakfast is just so so and the room service is quite slow.
Dennis
於 2018 年 2 月住了 3 晚
oh 於 2018年4月7日回覆
Dear Khun Dennis,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.Please accept our sincerest apologies for the inconveniences and unpleasant feeling you experienced in our hotel In order to enhance our service quality, your issues will be addressed to concern department head for improving and ensure we can continuously strive to surpass your expectations.
Best Regards,
Supaporn K.
Front Office Manager
8/10 不錯哦
SHIH CHIEH
2018年1月2日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
SHIH CHIEH
於 2017 年 12 月住了 1 晚
oh 於 2018年1月9日回覆
Dear Valued Guest,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit Siam Bayshore Resort, Pattaya.
Best Regards,
Ms.supaporn K.
Front Office Manager
8/10 不錯哦
真實旅客
2017年12月4日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 11 月住了 3 晚
Dear Valued Guest,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit Siam Bayshore Resort, Pattaya.
Your, sincerely,
Ms. Supaporn Keawsuriya(Oh!)
Front Office Manager
Siam Bayshore Resort, Pattaya
10/10 有夠讚
Billy
2017年11月26日
喜歡:整潔度、員工素質和住宿環境和硬體
near to the walking street, clean and tidy, nice travel agent
Billy
於 2017 年 11 月住了 1 晚
oh 於 2017年12月24日回覆
Dear Valued Guest,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit Siam Bayshore Resort, Pattaya.
Your, sincerely,
Ms. Supaporn Keawsuriya(Oh!)
Front Office Manager
Siam Bayshore Resort, Pattaya
10/10 有夠讚
King,hk
2017年11月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
near the night street!!
at the end of the night street, very good location!
King
於 2017 年 11 月住了 3 晚
oh 於 2017年11月23日回覆
Dear Sir/Madam,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit
Siam Bayshore Resort, Pattaya.
Best Regards,
Ms.Supaporn K.
Front Office Manager
10/10 有夠讚
DANIEL
2017年11月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel by the sea and walking street
Very nice hotel by the sea side, room is clean, air conditioning works perfect, bed is comfortable and breakfast is very good. Nice service for check in and check out. Hotel is in the walking street, but not noisy.
DANIEL
於 2017 年 11 月住了 2 晚
Dear Sir/Madam,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit
Siam Bayshore Resort, Pattaya.
Best Regards,
Ms.Supaporn K.
Front Office Manager
Dear Sir/Madam,
Thank you for taking time to fill in the guest’s comment for our property. We do highly appreciate your comment.
We will keep continue our quality of service to meet with guests expectation & will share your comment to our team.
Once again, thank you for staying with us on your recent visit
Siam Bayshore Resort, Pattaya.
Best Regards,
Ms.Supaporn K.
Front Office Manager