Dear Valued Guest
I very much appreciate your comments regarding your stay.
Thank you for mentioning special highlights of your stay and really pleased to know that you have enjoyed overall experience including our pleasant staff service, swimming pools, breakfast food and lovely environment.
This is exactly we always try to offer that our all guests feel comfortable and relish the wonderful service experience during their visit.
Your comments are very appreciative, we will wish to welcome and delight you again in future.
Sincerely,
Vikrant Chauhan
Operations Manager
8/10 不錯哦
chui lin
家庭旅遊
2020年3月3日
喜歡:員工素質
這酒店旺中帶靜, 只是房比較細, 有個小型泳水池, 比小朋友玩
chui lin
於 2020 年 2 月住了 1 晚
vikrant 於 2020年3月8日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
Yick man
2020年2月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Yick man
於 2020 年 2 月住了 2 晚
vikrant 於 2020年3月1日回覆
Dear Valued Guest
Thank you for giving us high scores for the overall stay experience and I am glad that we able offer you great experience during your stay.
I am sure you will continue to choose us for your future visits at the city.
Sincerely,
Vikrant Chauhan
Operations Manager
Dear Valued Guest
Thank you for taking out time for sharing your experience with us and giving us full scores for overall stay. On the contrary, I am sorry for the delay in food refilling during the peak hours, perhaps it can take some time to refill fresh food so we can offer better quality and taste. We will address the team to be more prepared for the future.
Thank you once again and we will be pleased to offer you even better experience on your next stay at the property.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
真實旅客
2020年1月24日
真實旅客
於 2020 年 1 月住了 2 晚
vikrant 於 2020年1月26日回覆
Dear Valued Guest
Thank you for sharing your feedback and I appreciate that you have given us good score for your recent stay experience.
Your positive feedback is really motivational and we will look forward to delight you again in future.
Sincerely
Vikrant Chauhan
Operations Manager
Dear Valued Guest
Thank you for taking out time for sharing your valuable review and it was regret to learn that your overall experience was not so great as you pointed out some issues. Indeed the hotel is running busy so yes facilities are open for all hotel guests. I am sorry for any inconvenience. I have noted your comment about door lock therefore concerned person is advised to inspect the room and take necessary action. On the contrary, we are working on the elevator system to fix it.
Thank you so much for sharing your concerns and It will help us to prevent further occurrences.
We hope to create a better experience on your next stay.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
Chui Fung
家庭旅遊
2019年12月31日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My family stay here over 5 times after the hotel open. The
Chui Fung
於 2019 年 12 月住了 5 晚
vikrant 於 2020年1月5日回覆
Dear Valued Guest
Thank you for taking out time for sharing your incredible experience with us and pleased to know that you are our repeat guests.
It was pleasure to learn that you enjoyed the great time with your family and likes overall facilities.
I am glad that you able to meet with your expectations and it will be our privilege to welcome you again in future.
Thank you and looking forward to pamper you with same hospitality again.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
真實旅客
親子旅遊
2019年12月29日
喜歡:整潔度、員工素質和設施服務
we love the kids swimming pool and the hotel is near the beach
真實旅客
於 2019 年 12 月住了 2 晚
vikrant 於 2020年1月5日回覆
Dear Valued Guest
It is pleasure to receive your feedback regarding recent visit at the property and I am pleased to learn that you have spent a quality time with your family and kids. It was nice to read that you were amazed with our Waterpark facility and had enjoyed perfect holiday here.
We shall look forward to invite you again and deliver the same experience in future.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
真實旅客
家庭旅遊
2019年12月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
近Big C , Terminal 21, 芭提雅沙灘,7-11, 很方便,泳池適合小朋友玩。早餐也可以。
真實旅客
於 2019 年 12 月住了 1 晚
vikrant 於 2020年1月26日回覆
Dear Valued Guest
It is indeed pleasure to receive your positive feedback about recent stay experience at the property.
I am pleased to know that you and your enjoyed overall hotel facilities, breakfast services, especially your kids loved our pool feature.
Thank you for highlighting the points of your stay and I am sure your next stay will be even more joyful one.
Sincerely
Vikrant Chauhan
Operations Manager
Dear Valued Guests
I appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback.
I am glad to learn that you were satisfied in all aspects of our midscale hotel facilities and services. In addition, it is incredible feeling to read that you liked our room, swimming pool, fitness center and hospitable staff service.
Thank you great recommendation and we will be looking forward to welcome you soon.
Sincerely,
Vikrant Chauhan
Operations Manager
10/10 有夠讚
Alfred
2019年12月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall is good. Staff is nice and helpful. Location is ok.
Alfred
於 2019 年 12 月住了 3 晚
vikrant 於 2019年12月25日回覆
Dear Valued Guest
Thank you for staying with us and sharing your kind words about your stay at Mercure Pattaya Ocean Resort.
I am glad that you liked the property and overall stay was decent one. It was nice that you found our staff service hospitable.
Thank you for staying with us and we will be pleased to welcome you again.
Sincerely,
Vikrant Chauhan
Operations Manager
10/10 有夠讚
Po Yin
2019年12月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
會再來住!
位置、服務、房間、早餐都很好,性價比高。
Po Yin
於 2019 年 12 月住了 1 晚
vikrant 於 2019年12月25日回覆
Dear Valued Guest
Thank you for choosing us as your holiday destination and reviewing the property.
It is pleasure to know that you were satisfied with overall stay.Guest satisfaction is our goal and we always look forward to create a nice experience for our guests.
Thank you and hope to welcome you back in near future.
Sincerely,
Vikrant Chauhan
Operations Manager
10/10 有夠讚
King King
2019年12月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
King King
於 2019 年 12 月住了 3 晚
vikrant 於 2019年12月25日回覆
Dear Valued Guest
Thank you for staying with us and we appreciate your feedback. I am glad to read that you have enjoyed your overall stay and it is amazing to see such a high scores from our guests.
Sincerely
Vikrant Chauhan
Operations Manager
Dear Valued Guest
Thank you showing your continuous support and staying with us. I am glad that our team took immediate action to move your room and provided excellent service. Nevertheless, please accept my apologies for the shortfall and your comments are taken into account for further implementations. I am sure you will experience the good changes on your next visit.
All of us will look forward to see you soon.
Sincerely,
Vikrant Chauhan
Operations Manager
8/10 不錯哦
真實旅客
2019年12月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 12 月住了 1 晚
vikrant 於 2019年12月14日回覆
Dear Valued Guest
Thank you for sharing your feedback regarding recent stay at the property.
We appreciate your score and we will be pleased to see you again in near future.
Sincerely,
Vikrant Chauhan
Operations Manager
6/10 一般般
Funglingkilly
團體旅遊
2019年11月30日
喜歡:整潔度和員工素質
芭堤雅之旅
位置不錯,服務員也很好,可惜酒店太老化了,幸得設施都需要更換和翻新
Funglingkilly
於 2019 年 11 月住了 2 晚
vikrant 於 2019年12月8日回覆
Dear Valued Guest
Thank you for taking out time for sharing your comment regarding your recent visit.
It was nice to learn that you liked the hotel location and hospitable staff service.
I can assure you that property is not very old and we have been following preventing maintenance plan to upkeep the product therefore majority of our guests have appreciated the facilities and services daily basis. It is our keen interest to keep working on further development of our services in future and hopefully we will get another chance to showcase you better chances on your next visit.
Sincerely
Vikrant Chauhan
Operations Manager
Dear Valued Guest
Many thanks for taking your time to review Mercure Pattaya Ocean Resort and we are delighted to know that you enjoyed the stay at the hotel.
We take great pride in our hotel and it’s always nice to hear that our guests have enjoyed the facilities and the product we offer and you were provided clean and comfortable accommodation.
Once again thank you very much for great comments and I look forward to welcoming you back to the property soon.
Sincerely
Vikrant Chauhan
Operations Manager
10/10 有夠讚
真實旅客
家庭旅遊
2019年11月25日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
因為個泳池而來, 價格合理, 都算整潔, 是停車場上落較窄, 租了一台大車要小心上落.
真實旅客
於 2019 年 7 月住了 4 晚
vikrant 於 2019年12月1日回覆
Dear Valued Guest
Thank you for taking out time for sharing your comments for recent stay at the hotel.
It was nice to read that you liked the clean and tidy hotel with value for money facility.
Thank you and we will be happy to invite you again in near future.
Sincerely
Vikrant Chauhan
Operations Manager
4/10 不太好
Terrence
團體旅遊
2019年11月13日
喜歡:員工素質
不喜歡:整潔度
Decoration are poor and old. Room is small and no toothbrush & comb provided.
Terrence
於 2019 年 11 月住了 2 晚
vikrant 於 2019年11月14日回覆
Dear Valued Guest
Thank you for taking out time for sharing your comment regarding your recent visit.
I have learned from your comments that you were not satisfied with our facilities and given room. I am sorry for that. We are continuously working on the preventing maintenance of the property to upkeep the standard up to guest expectations. Kindly note that base category room are set up with limited amenities and full set-up option is available in deluxe and suite room. However, we provide additional amenities upon guest's requests so please contact our reception on your next visit.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.
Sincerely,
Vikrant Chauhan
Operations Manager
8/10 不錯哦
Christine,Hong kong
團體旅遊
2019年9月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall nice and value for money. Breakfast is good but not great!
Christine
於 2019 年 9 月住了 3 晚
vikrant 於 2019年9月29日回覆
Dear Valued Guest
Thank you for staying with us and sharing your experience.
I am glad that you found overall facilities and services value for money and breakfast service was adequate.
Thank you once again and we will be pleased to welcome you again in near future.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
真實旅客
2019年9月24日
真實旅客
於 2019 年 9 月住了 2 晚
vikrant 於 2019年10月18日回覆
Dear Valued Guest
Thanks for staying with us. We appreciate your feedback!
Sincerely
Vikrant Chauhan
Operations Manager
10/10 有夠讚
Kwokleung
2019年9月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Kwokleung
於 2019 年 9 月住了 2 晚
vikrant 於 2019年9月29日回覆
Dear Valued Guest
I am pleased to receive your feedback about recent visit of the hotel.
Thank you for rewarding us high scores in most of the services and I am glad to know that you liked everything during your stay.
Thank you and I am sure your next stay will be even more wonderful one.
Sincerely
Vikrant Chauhan
Operations Manager
6/10 一般般
Bun hong
2019年9月13日
喜歡:整潔度、員工素質和住宿環境和硬體
Very good
地點方便 附近有很多嘢食 有大型big c 有terminal21 房間雖然唔係大但都很整潔 早餐非常豐富 酒店大大小小嘅員工非常親切 有禮貌
Bun hong
於 2019 年 9 月住了 2 晚
vikrant 於 2019年11月11日回覆
Dear Sir/Ma'am
Thank you for posting your review and staying with us.
Kind Regards
Vikrant Chauhan
Operations Manager
10/10 有夠讚
真實旅客
2019年9月6日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location.
Hotel location is good. It is near the shopping mall & the beach. Rooms are clean & tidy. Staff are polite & helpful.
真實旅客
於 2019 年 8 月住了 2 晚
vikrant 於 2019年9月7日回覆
Dear Valued Guest
Thank you for writing your review regarding your stay at the hotel.
I am glad to read that overall stay was good one including nice staff service and cleanliness of the hotel.
It was good that location well suited to your plans and you enjoyed your time here.
Sincerely
Vikrant Chauhan
Operations Manager
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
真實旅客
家庭旅遊
2019年8月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location, the room is not big but the bed is very large
真實旅客
於 2019 年 8 月住了 2 晚
vikrant 於 2019年8月24日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
真實旅客
2019年8月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
真實旅客
於 2019 年 8 月住了 3 晚
vikrant 於 2019年10月18日回覆
Thanks for staying with us. We appreciate your feedback!
10/10 有夠讚
Namsze
2019年8月19日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Namsze
於 2019 年 8 月住了 2 晚
vikrant 於 2019年10月18日回覆
Thanks for staying with us. We appreciate your feedback!
8/10 不錯哦
真實旅客
2019年8月16日
喜歡:員工素質和住宿環境和硬體
真實旅客
於 2019 年 8 月住了 7 晚
8/10 不錯哦
iCola,Hong Kong
商務旅客, 團體旅遊
2019年8月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything is fine and OK. It would be perfect if there can have the additonal facility of sauna room near the fitness room. Even now is very OK to stay this hotel and next time I will stay also for my next trip to Pattaya.
iCola
於 2019 年 8 月住了 1 晚
vikrant 於 2019年8月18日回覆
Dear Valued Guest
Thank you for sharing your review regarding your stay at the hotel.
I am pleased to learn that you had great time with us and enjoyed hotel facilities. The sauna room is not part of the midscale brand standards and I appreciate your suggestion. Thank you for the endorsement and we will be excited to offer you excellent service experience in future.
Sincerely
Vikrant Chauhan
Operations Manager
8/10 不錯哦
Wendy
2019年8月12日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wendy
於 2019 年 8 月住了 4 晚
vikrant 於 2019年8月18日回覆
I appreciate your valuable feedback about recent experience at our property.
Thank you for choosing us as your holiday destination and I am glad to know that you liked the overall facilities and ambience of the hotel.
We wish to welcome and serve you again in future.
Sincerely
Vikrant Chauhan
Operations Manager