Ratings based on 62 Verified Reviews

4.7 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Fort Washington, MD

Posted Oct 28, 2019
The staff is quite great! The hotel is located in one of the best spots, close to tons of shopping and eateries. The transit system is next door, so navigating is quite simple.
Comment from Hotel Management
Oct 31, 2019 by Alan Kenyon, Hotel Management
Dear Mr. Black, Thank you for your perfect rating. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations
3 out of 5
by A verified traveler from Houston

Posted Sep 30, 2019
The breakfast is of low quality to say the least. The lack of western breakfast portions is non-existent. I understand this SE Asia, but essentially every hotel on orchard road DOES have western breakfast portions in the mornings.
Comment from Hotel Management
Oct 1, 2019 by Alan, Hotel Management
Dear S.G, Thank you for your candid review and will share your feedback with our department in charge. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Alan Kenyon Director of Operations
5 out of 5
by A verified traveler from UK

Posted Sep 26, 2019
Excellent location for transport network, places to eat and drink, and in the heart of orchard street. Amenities were good, room was excellent, although breakfast was a bit poor. Overall very good, would go back.
Comment from Hotel Management
Sep 30, 2019 by Alan Kenyon, Hotel Management
Thank you for your candid feedback. Looking forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore Alan Kenyon Director of Operations
5 out of 5
by A verified traveler

Posted Sep 19, 2019
Best breakfast ever! Straight to the point menu always start the day right. As thats one decision making down . Thank you! Jeep it up!
Comment from Hotel Management
Sep 25, 2019 by Alan Kenyon, Hotel Management
Thank you for your positive comments and trust you have a enjoyable stay with us. We look forward in welcoming you back to Pan Pacific Serviced Suites Orchard, Singapore. Warmest regard, Alan Kenyon Director of Operations
5 out of 5
by A verified traveler

High standard apart hotel

Posted Aug 15, 2019 on Hotels
Great location next to Somerset MRT, all staff really helpful, very comfortable and everything I needed for a 6 night stay. Only think to watch out for is the free breakfast and room service is not provided on Sundays and public holidays, my trip coincided with 2 public holidays, lots of options nearby and obviously you can do your own in the Kitchenette.
Comment from Hotel Management
Aug 20, 2019 by Alan, Hotel Management
Dear James, Thank you for the great review! We are glad that you enjoyed your stay and hope to see you again very soon. Warmest regards, Alan Kenyon Director of Operations
3 out of 5
by A verified traveler

Could be better

Posted Aug 6, 2019 on Hotels
Generally everything was ok. The bathroom especially the shower cubicle are quite small. The bed was incredibly hard. The washer dryer broke on Friday although maintenance attended Saturday morning a new machine could not be sourced until Saturday evening. Unfortunately the replacement machine also did not work. We checked out on the Monday the washing machine situation had still not be rectified. No mention of this when we checked out.
Comment from Hotel Management
Aug 7, 2019 by Alan Kenyon, Hotel Management
Thank you for giving us your candid feedback. Our apologies for your disappointing experience. We will continue to work hard to deliver the quality and services to you and all our guests. Looking forward in welcoming you back to a better memorable stay experience in the future.
5 out of 5
by A verified traveler

Posted Jul 19, 2019
Comment from Hotel Management
Aug 7, 2019 by Alan Kenyon, Hotel Management
We are delighted to receive your prefect score. Looking forward in welcoming back to Pan Pacific Serviced Suites Orchard, Singapore in the near future. Thank you
5 out of 5
by A verified traveler

Posted Jul 3, 2019
Comment from Hotel Management
Jul 4, 2019 by Andrew Yee, Hotel Management
Thank you for your feeback. Andrew Yee General Manager
5 out of 5
by A verified traveler

Posted Jul 1, 2019 on Hotels
Comment from Hotel Management
Jul 4, 2019 by Andrew Yee, Hotel Management
Thank you for your positive feedback. Andrew Yee General Manager
3 out of 5
by A verified traveler

Posted Jun 8, 2019
Quiet. Good location. But rooms are dark and need to be remodeled.
Comment from Hotel Management
Jun 12, 2019 by Andrew Yee, Hotel Management
thank you for your feedback. We will be embarking on a refurbishment program from November onwards. Your feedback on the rooms interior will certainly be taken into consideration.