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新加坡烏節路鉑爾曼飯店 的評分

4.5 out of 5
新加坡烏節路鉑爾曼飯店
270 Orchard Road, Singapore

評論

8.2

非常好

10 分,有夠讚;60 則評論中有 23 則" "
8 分,不錯哦;60 則評論中有 24 則" "
6 分,一般般;60 則評論中有 8 則" "
4 分,不太好;60 則評論中有 3 則" "
2 分,很糟糕;60 則評論中有 2 則" "

8.8/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

8.6/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Esther

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 3 晚
Rob McIntyre, General Manager 於 2023年7月6日回覆
Dear EstherThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 一般般

sam anthony

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
It’s proximity to shopping and food courts
於 2024 年 2 月住了 3 晚
Rob McIntyre, General Manager 於 2024年3月25日回覆
Dear SamThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Renate

Tolle Lage, tolles Hotel, sehr freundliches Personal
於 2024 年 3 月住了 6 晚
Rob McIntyre, General Manager 於 2024年3月22日回覆
Dear RenateThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Stephanie

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Better than I thought. Staff are friendly. Great options in the buffet but repetitive. Would appreciate more plant based options for the hot foods like vegetable broth soup/ noodles. Great location to get around - convenient. Close to Orchard Station and you can take the pathways from across the street to MRT.
於 2024 年 3 月住了 5 晚
Mer 於 2024年3月12日回覆
We are delighted to hear that you have enjoyed your stays with us and thank you for your support. We would greatly appreciate if you could also share your compliments via Expedia and Google reviews for us. We look forward to welcoming you back to our hotel soon.

10/10 有夠讚

Natsumi

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
駅からのアクセスか良い。スタッフが皆とても親切。私は英語をあまり話せないが、ゆっくり分かりやすく話してくれたので困ることがなかった。カクテルも朝ご飯もとても美味しい。
於 2024 年 2 月住了 1 晚
Rob McIntyre, General Manager 於 2024年2月14日回覆
Dear NatsumiThank you so much for your positive review! We are thrilled to hear that you enjoyed your stay with us. We always strive to provide excellent service, and it is wonderful to hear that our staff made you feel welcome and accommodated your language needs. We hope to have the pleasure of welcoming you back again soon!

10/10 有夠讚

Jonny

於 2024 年 2 月住了 2 晚
Rob McIntyre, General Manager 於 2024年3月21日回覆
Dear JonnyThank you for the high ratings and selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Yoshinori

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Rob McIntyre, General Manager 於 2024年1月22日回覆
Dear YoshinoriThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Gabriel

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overall good. There was only 1 chair that came with the coffee table. So when we got some snacks we had to either eat on the bed or sit on the floor. The light switches were a little confusing as the labelling was not clear. Took a while to figure out
於 2023 年 12 月住了 2 晚
Rob McIntyre, General Manager 於 2023年12月27日回覆
Dear GabrielThank you for taking the time to share your feedback regarding your recent stay with us.We understand your concerns regarding the seating arrangement in your room, and we sincerely apologize for any inconvenience this may have caused. We would like to assure you that we offer a range of room sizes and configurations to cater to different preferences and needs. We encourage you to contact us directly on your next visit, we will be more than happy to assist you in finding a room that better suits your requirements.We genuinely appreciate your feedback, and we hope that this experience will not deter you from considering us for future stays. If there are any specific preferences or requirements you have for your next visit, please feel free to share them with us, and we will do our best to make your stay as enjoyable as possible.We look forward to the opportunity to serve you better in the future.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Larcee

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff and hotel has a positive vibe
於 2023 年 12 月住了 5 晚
Rob McIntyre, General Manager 於 2023年12月20日回覆
Dear LarceeThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel. Clean, decent space, great location. Excellent service.
於 2023 年 12 月住了 2 晚
Rob McIntyre, General Manager 於 2023年12月11日回覆
Dear GuestThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Tobias

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location on Orchard Road and good sized rooms. We will return.
於 2023 年 12 月住了 1 晚
Rob McIntyre, General Manager 於 2023年12月12日回覆
Dear TobiasThank you for taking the time to share your positive feedback! We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you back for another enjoyable stay.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

2/10 很糟糕

davidson

於 2023 年 12 月住了 2 晚
Rob McIntyre, General Manager 於 2023年12月8日回覆
Dear DavidsonThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Haslinah

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
Rob McIntyre, General Manager 於 2023年12月6日回覆
Dear HaslinahThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Zaw Nyein

於 2023 年 11 月住了 8 晚
Rob McIntyre, General Manager 於 2023年12月6日回覆
Dear Zaw NyeinThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Sarah

於 2023 年 11 月住了 8 晚
Rob McIntyre, General Manager 於 2023年12月18日回覆
Dear SarahThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Vivian

於 2023 年 10 月住了 10 晚
Rob McIntyre, General Manager 於 2023年11月20日回覆
Dear VivianThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Johan

於 2023 年 10 月住了 3 晚
Rob McIntyre, General Manager 於 2023年11月6日回覆
Dear JohanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Constantinos

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Rob McIntyre, General Manager 於 2023年11月1日回覆
Dear ConstantinosThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you have enjoyed your stay with us. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Thomas

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Decent stay, good location
I've stayed a Pullman hotels in Bangkok and Phuket, i would say my stay at Pullman Singapore didn't quite live up to my expectations. Not that anything was bad, although the breakfast were much better with more variety in Thailand.
於 2023 年 10 月住了 2 晚
Rob McIntyre, General Manager 於 2023年10月30日回覆
Dear ThomasThank you for taking the time to share your feedback about your recent stay with us at Pullman Singapore Orchard.Your detailed feedback is essential to us as it guides our ongoing efforts to improve and provide a more exceptional guest experience. Your comments regarding breakfast experience is duly noted. Please know that we will review and enhance our breakfast offerings to ensure a more satisfying and diverse selection in the future.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Dinithi

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay, only need to go out of hotel for biggest shopping and dining amazing stay
Rob McIntyre, General Manager 於 2023年10月16日回覆
Dear DinithiThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 一般般

Nam Quoc

商務旅客
喜歡:整潔度和員工素質
For a hotel with five stars, the breakfast was below average. In order to interact with guests, the chefs working the morning buffet line lack manners and decency. That has to change. The bathroom floor, including the sink and toilet bowl, is always wet when I take a shower.
於 2023 年 10 月住了 7 晚
Rob McIntyre, General Manager 於 2023年10月11日回覆
Dear Nam QuocThank you for choosing to stay with us and for taking the time to share your feedback.While we are thrilled to receive a five-star rating from you, we are genuinely sorry to hear that your breakfast experience did not meet your expectations, and we apologize for any inconvenience caused. Providing a delicious and enjoyable breakfast is important to us, and we will be addressing your concerns with our culinary team to make necessary improvements in quality and variety.We take your comments about our restaurant staff's manners and decency seriously. We expect the highest level of professionalism and courtesy from our team members, and we will use your feedback to reinforce our training and customer service standards.We apologize for any discomfort this may have caused during your stay. Our Housekeeping & Engineering team will investigate this matter further to identify and rectify any maintenance issues to ensure a more comfortable experience for all our guests.We sincerely appreciate your feedback, and your comments will be instrumental in helping us enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with an improved and memorable stay.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Rob McIntyre, General Manager 於 2023年10月10日回覆
Dear GuestThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Masaaki

於 2023 年 10 月住了 1 晚
Rob McIntyre, General Manager 於 2023年10月30日回覆
Dear MasaakiThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you have enjoyed your stay with us. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Lourdes,New York

情侶出遊
喜歡:員工素質、設施服務和住宿環境和硬體
location location location, room was comfortable, would have liked a work table and better cleaning service.
於 2023 年 9 月住了 4 晚
Rob McIntyre, General Manager 於 2023年9月22日回覆
Dear LourdesThank you for taking the time to share your feedback about your recent stay with us.We understand your concern about the absence of a working desk and the level of cleanliness during your stay. Please accept our sincere apologies for any inconvenience you experienced. Please know that we will be addressing these issues promptly to enhance the overall guest experience.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to us directly if you have any further suggestions or if there is anything we can do to make your next stay even more enjoyable.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Affan

於 2023 年 8 月住了 3 晚
Rob McIntyre, General Manager 於 2023年9月4日回覆
Dear AffanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

STEVEN

於 2023 年 8 月住了 3 晚
Rob McIntyre, General Manager 於 2023年9月4日回覆
Dear StevenThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

stewart

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
the extra bed is hard
於 2023 年 8 月住了 4 晚
Rob McIntyre, General Manager 於 2023年8月29日回覆
Dear StewartThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

stewart

於 2023 年 8 月住了 3 晚
Rob McIntyre, General Manager 於 2023年8月29日回覆
Dear StewartThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Manwar

於 2023 年 8 月住了 5 晚
Rob McIntyre, General Manager 於 2023年8月29日回覆
Dear ManwarThank you for selecting Pullman Singapore Orchard as your preferred accommodation.We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 一般般

Nancy Leung

於 2023 年 8 月住了 4 晚
Rob McIntyre, General Manager 於 2023年8月29日回覆
Dear NancyThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

RAKAN

於 2023 年 8 月住了 3 晚
Rob McIntyre General Manager 於 2023年8月11日回覆
Dear RakanThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

Paul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet large rooms
於 2023 年 8 月住了 1 晚
Rob McIntyre, General Manager 於 2023年8月7日回覆
Dear PaulThank you for selecting Pullman Singapore Orchard as your preferred accommodation. We are delighted to know that you had such an enjoyable experience. We look forward to welcoming you again.Best Regards,Rob McIntyreGeneral ManagerPullman Singapore Orchard

10/10 有夠讚

sundari

於 2023 年 7 月住了 2 晚
Rob McIntyre General Manager 於 2023年7月27日回覆
Dear SundariThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

6/10 一般般

Romeo

於 2023 年 7 月住了 3 晚
Rob McIntyre, General Manager 於 2023年7月25日回覆
Dear RomeoThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

George

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Rob McIntyre, General Manager 於 2023年7月7日回覆
Dear GeorgeThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

4/10 不太好

Vinh Hong

於 2023 年 6 月住了 2 晚
Rob McIntyre 於 2023年7月4日回覆
Dear Vinh HongThank you for choosing Pullman Singapore Orchard as your accommodation during your recent stay. We sincerely appreciate your feedback and for taking the time to rate us. If you have any specific comments or suggestions on how we can further improve our services, we would be grateful to hear them.We truly appreciate your support and hope to have the pleasure of welcoming you back on your future visits to the area.Best RegardsRob McIntyreGeneral ManagerPullman Singapore Orchard

8/10 不錯哦

Peter

喜歡:整潔度和員工素質
於 2023 年 5 月住了 4 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for rating and staying at Pullman Singapore Orchard.We do hope to have the pleasure of welcoming you back for another experience some time very soon.

6/10 一般般

Elly

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Enjoyable stay but room service inadequate
Nicely renovated hotel with a popular bar/ lounge. Breakfast was sufficient but could be better. I really liked the long breakfast hours 630-1100am. The pool was lovely. We stayed for four nights and not once did room service replenish the toiletries or tea bags / coffee pods, also I lost something which I kept in the bathrobe pockets as the staff replaced it with a new bathrobe without checking pocket content first.
於 2023 年 5 月住了 4 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for choosing Pullman Singapore Orchard and taking the time to share your review with us.I would like to offer my sincere apologies for this negative experience. We are committed to providing comprehensive training to our team members to ensure the highest level of service. Rest assured, we will take the necessary steps to ensure that our staff receives the proper training and development opportunities.I sincerely hope that we will get the opportunity to redeem ourselves and that we will have a chance to welcome you back at Pullman Singapore Orchard again.

6/10 一般般

Elly

於 2023 年 5 月住了 4 晚
From Pullman Singapore Orchard Management Team 於 2023年5月31日回覆
Dear EllyThank you for staying at Pullman Singapore Orchard. We genuinely hope to have the opportunity to welcome you back to Pullman and provide you with an improved experience.

6/10 一般般

Anthony

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice but the room lacks working table and chairs especially iv stayed in premier room buy overall is so so
於 2023 年 5 月住了 4 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for staying at Pullman Singapore Orchard. I am sorry to hear that you did not leave our hotel entirely satisfied during your stay. As we strive to continually improve, we have shared this with the teams for their review and action. I sincerely hope that we will get the opportunity to redeem ourselves and that we will have a chance to welcome you back at Pullman Singapore Orchard again.

8/10 不錯哦

stewart

於 2023 年 4 月住了 4 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for rating and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

8/10 不錯哦

Susan

於 2023 年 4 月住了 3 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for rating and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

10/10 有夠讚

David

於 2023 年 3 月住了 5 晚
From Pullman Singapore Orchard Management Team 於 2023年5月30日回覆
Thank you for high ratings and staying at Pullman Singapore Orchard. We do hope to have the pleasure of welcoming you back for another experience some time very soon.

10/10 有夠讚

SEUNG KI

於 2023 年 3 月住了 1 晚

10/10 有夠讚

Pui Ching

情侶出遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Domt like the location of gym room and swim pool. When you go to gym room or swim pool you have you walk through the bar at 4th floor. it's really make me feel uncomfortable after using those facilities and then walk through bar and then back to lift lobby.
於 2023 年 3 月住了 4 晚
Isaac Molina 於 2023年3月10日回覆
Dear Pui Ching,Thank you for sharing your feedback with us on your recent stay.I have taken note of your disappointment and will find a solution for this matter.I would like to apologize for the inconveniences that it has caused you.Once again, thank you for choosing Pullman Singapore Orchard for your choice of stay in Singapore.Hope to welcome you back again.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

10/10 有夠讚

Marie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A portion of the hotel is under construction. But, it didn't bother me nor did it cause any disturbance during my stay. Stayed for 4 days. My room was recently renovated. Great location. Breakfast was good too.
於 2023 年 1 月住了 3 晚
Isaac Molina 於 2023年2月13日回覆
Dear Marie,WOW!! Perfect Score !!We are delighted to know that we are able to meet and exceed your expectations during your stay with us.At the same time, please do accept my sincere apologies for the minor works that is still ongoing in the hotel.I am sure that our team members will be happy to see your positive experiences which, no doubt, will motivate them to continuously do better for all of our guests.We look forward to welcoming you back in the not-so-distant future and do follow our insta page @pullmansingaporeorchard for more news, promotions and exciting deals.Thank you Marie.Stay well always,Isaac MolinaDirector of OperationsPullman Singapore Orchard

8/10 不錯哦

wiewie

於 2023 年 1 月住了 2 晚
Isaac Molina 於 2023年3月9日回覆
Dear wiewie,Thank you for taking the time to share with us your feedback.It seems that you have scored us 4 out of 5. I understand we are not perfect but we will do our best to ensure that we continue to enhance our products and services so that we are able to provide a better experience for you in your next visit.Once again, thank you for choosing Pullman Singapore Orchard as your preferred choice of hotel during your stay.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

6/10 一般般

真實旅客

家庭旅遊
不喜歡:整潔度
5 star Design with 3 star service. Friendly but not 5 star service. Room’s carpet a bit smell and lots of stained already.
於 2023 年 1 月住了 2 晚
Isaac Molina 於 2023年2月3日回覆
Dear Sir/Ma'am,Thank you for sharing with us your feedback on your recent stay.While you have indeed appreciated the hotel design, it seems that other areas we have fallen short especially service and room carpet.Would it be possible for you to reach out to me on isaac.molina@accor.com so that we are able to rectify and also taking this opportunity to improve ourselves.Looking forward to hearing from you and once again, i do appreciate your time.Best Regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard

8/10 不錯哦

Nat

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good
Isaac Molina 於 2023年1月15日回覆
Dear Nat,Thank you so much for sharing your positive experiences in Pullman Singapore Orchard with us!It is through your feedback that motivates our team members and allowing them to continue achieving higher meaningful service to all of our guests.We hope to welcoming you back to Pullman Singapore Orchard in the near future.Best regards,Isaac MolinaDirector of OperationsPullman Singapore Orchard