Dear Plim Plaza Management,
I am writing to express my dissatisfaction with my recent stay at your hotel on July 5, 2025. Unfortunately, my experience fell short of expectations in several key areas.
Upon check-in, I was greeted by a front desk staff member who was actively eating chips while assisting me. This behavior struck me as highly unprofessional and unhygienic. When she handed me the paperwork to sign, it was stained with food residue, which was quite off-putting and set a poor tone for the rest of my stay.
In addition, I was disappointed to find that there was no on-site parking available. I had to park a block away, which was very inconvenient—especially when unloading luggage.
The condition of the bathroom in my room also contributed to a negative experience. The toilet was not functioning properly, as it wouldn’t flush fully, causing further discomfort during my stay.
I expected a higher standard of cleanliness, professionalism, and guest convenience from your establishment. I hope you will take this feedback seriously and make improvements to ensure better experiences for future guests.