5 座室外游泳池,開放時間為 8:00 至 19:00,提供泳池遮陽傘和日光浴躺椅

峇里君悅飯店的評分

5 out of 5
峇里君悅飯店
Kawasan Wisata Nusa Dua BTDC, Nusa Dua, Bali

評論

8.8

有夠讚

10 分,有夠讚;1000 則評論中有 572 則" "
8 分,不錯哦;1000 則評論中有 268 則" "
6 分,一般般;1000 則評論中有 87 則" "
4 分,不太好;1000 則評論中有 42 則" "
2 分,很糟糕;1000 則評論中有 31 則" "

8.8/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.4/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Yujie

喜歡:住宿環境和硬體和客房舒適度
不错
於 2023 年 10 月住了 2 晚
Hotel Manager 於 2023年10月17日回覆
Dear Yujie,Thank you for sharing your review. We look forward to your return visit soon.Warm regards,Simon GrahamHotel Manager

10/10 有夠讚

Lin

喜歡:員工素質
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Great amenities but rooms needs improvements
Great amenities, facilities and restaurants but the rooms are older and some of the pillows don’t smell fresh. I had to ask them to change out the pillows are couple of times. The beds are not as comfortable as the other five stars hotels.
於 2023 年 8 月住了 5 晚
Hotel Manager 於 2023年12月4日回覆
Dear Lin,Thank you for your review. It is wonderful to learn that you enjoyed the extensive amenities and facilities offered. Your mention on the room is very well noted for our improvement moving forward. The team and I look forward to your return visit in the future.Warm regards,Simon GrahamHotel Manager

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 4 晚
Hotel Manager 於 2023年10月17日回覆
Dear Anonymous,Thank you for sharing your review. We look forward to your return visit soon.Warm regards,Simon GrahamHotel Manager

6/10 一般般

CHEN

親子旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
The facilities in the room are very old, the door of the balcony cannot be completely closed, and the air conditioner cannot adjust the temperature, but the restaurant and swimming pool are very good, and the service attitude and quality are also very good!
於 2022 年 7 月住了 5 晚
Hotel Manager 於 2023年12月7日回覆
Dear Chen, Thank you for sharing about your recent experience. We’re glad that you enjoyed the extensive facilities and the genuine service extended by our team. Your mention on the room is very well noted for our improvement. We look forward to welcoming you back in the future.Warm regards,Simon GrahamHotel Manager

10/10 有夠讚

Erica

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
適合全家小孩旅遊的住宿選擇
地點很好 走出大門就是Bali Collection, 吃飯逛街散步都算方便. 飯店的滑水道是完美的設施, 小孩愛死了
於 2020 年 1 月住了 4 晚
Grand Hyatt Bali Team 於 2020年1月27日回覆
Dear Erica, Warm greetings from Grand Hyatt Bali. May we extend our sincere gratitude for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

8/10 不錯哦

Fong-Ping

家庭旅遊
喜歡:整潔度、員工素質和客房舒適度
Aged but Not bad
房間老舊,空調不行,後來幫我們換房。員工訓練有待加強。其它都不錯!
於 2019 年 12 月住了 4 晚
Grand Hyatt Bali Team 於 2020年1月23日回覆
Dear Fong-Ping, Warm greetings from Grand Hyatt Bali. Thank you for taking the time to share your feedback regarding your recent stay at the Grand Hyatt Bali. While we are sorry to learn that your experience fell short of expectation pertaining to your room, we are delighted to hear your overall experience at our resort was positive. Please accept our sincere apologies for not being able to exceed your expectations. We appreciate the opportunity to learn from your experience. Thank you again for your valuable feedback and we look forward to the opportunity of serving you when your travels bring you to this beautiful island. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

Chun Tang

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 11 月住了 3 晚
Grand Hyatt Bali Team 於 2019年11月29日回覆
Dear Chun Tang, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

8/10 不錯哦

Huishuang

喜歡:員工素質、住宿環境和硬體和客房舒適度
Good!
於 2019 年 10 月住了 6 晚
Grand Hyatt Bali Team 於 2019年10月16日回覆
Dear Huishuang, Warm greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

8/10 不錯哦

Yin Chou

喜歡:員工素質、住宿環境和硬體和客房舒適度
連鎖集團有其水準 適合全家前往
自1991年完工至今的Grand Hyatt Bali 雖屋齡已老矣 但鄰近優質海灘的地理條件和擁有近8800坪的廣大腹地 創造相對豐富的整體設施與完善配套 相當難得! 能感受內部硬體陳設已盡力保養 唯獨房內清潔有待加強 地板潮濕 浴缸有髒污和咖啡機的清潔相當馬虎 略顯美中不足 但對於家庭親子客群來說 能提供的實為絕佳首選 尤其館內Salsa Bar蛋類料理廚師對於西方旅客極度友善的服務態度 始終能吸引歐美客群為大宗 也就不足為奇了
於 2019 年 9 月住了 2 晚
Grand Hyatt Bali Team 於 2019年10月7日回覆
Dear Yin Chou, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We also appreciate your constructive comments regarding some aspects that we could improve upon. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

8/10 不錯哦

Yi Chen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Grand Hyatt Bali Team 於 2019年9月27日回覆
Dear Yi Chen, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

chiulin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
飯店有自己的海灘。真的好棒。但是不需住海景房,看不到海。還是會推薦凱悅。
於 2019 年 9 月住了 2 晚
Grand Hyatt Bali Team 於 2019年9月9日回覆
Dear chiulin, Warm greetings from Grand Hyatt Bali. Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

8/10 不錯哦

Chienshou

喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚
Grand Hyatt Bali Team 於 2019年8月27日回覆
Dear Chienshou, warm greetings from Grand Hyatt Bali. Thank you for taking the time to share your wonderful review on your recent visit to Grand Hyatt Bali. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
悠閒安靜, 中國人很少,非常安靜
於 2019 年 8 月住了 5 晚
Grand Hyatt Bali Team 於 2019年8月21日回覆
Dear Valued Guest, warm greetings from Grand Hyatt Bali. May we extend our sincere gratitude for taking the time to share your wonderful review with us on our Expedia page.We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

Lou

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 3 晚
Grand Hyatt Bali Team 於 2019年8月13日回覆
Dear Lou, greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

WAN-CHUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
一間值得再次入住的飯店
入住四天,房間算乾淨,但拖鞋是紙拖鞋,要玩水要自己帶拖鞋較好,房間的冰箱不冷且裡面的飲料是要付費的,所以我們也沒有使用。第一天入住有水果第二三四天就沒有放了,離Bali collection 很近方便吃喝和購物。飯店內的游泳池很大,有滑水道,但身高不夠高的小朋友和不會游泳的小朋友建議要帶泳圈。
於 2019 年 8 月住了 4 晚
Grand Hyatt Bali Team 於 2019年8月13日回覆
Dear WAN-CHUN, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

CHUN CHENG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
值得推薦的飯店
距離BALI COLLECTION & Bali Nusa Dua Theatre 很近, 也有美麗及乾淨的沙灘.來這裡度假是一個很棒的選擇.
於 2019 年 4 月住了 3 晚
Grand Hyatt Bali Team 於 2019年5月20日回覆
Dear CHUN CHENG, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

10/10 有夠讚

Lai Fong Anne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
Good location with good service. However the hotel may need some renovation such mordenized way to manage the service in order to maintain its 5 star.
於 2019 年 3 月住了 2 晚
Grand Hyatt Bali Team 於 2019年3月25日回覆
Dear Lai Fong Anne, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We are grateful for your generous endorsement of our resort and acknowledgement of your memorable experience. We also appreciate your constructive comments regarding some aspects that we could improve upon. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

10/10 有夠讚

YIWEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 2 月住了 3 晚
Grand Hyatt Bali Team 於 2019年2月18日回覆
Dear YIWEI, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

6/10 一般般

真實旅客

喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
The rooms are old and really need to be updated
於 2019 年 1 月住了 4 晚
Grand Hyatt Bali Team 於 2019年1月22日回覆
Dear Valued Guest, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We also appreciate your constructive comments regarding some aspects that we could improve upon.We hope overall you had an enjoyable time while staying with us. We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

10/10 有夠讚

真實旅客

於 2019 年 1 月住了 4 晚
Grand Hyatt Bali Team 於 2019年1月14日回覆
Dear Valued Guest, Greetings from Grand Hyatt Bali. Thank you for choosing our resort during your recent trip to the island and for taking the time to share your feedback. We are thrilled that we have exceeded your expectations. It is wonderful to know that our commitment to sustained excellence is appreciated. We all look forward to your return visit in the near future. Best regards, Grand Hyatt Bali Team

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
房間舊舊的。海邊就幾張躺椅而已。早餐的選擇很少。
於 2018 年 12 月住了 1 晚
Grand Hyatt Bali Team 於 2018年12月17日回覆
Dear Valued Guests, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback. We also appreciate your constructive comments regarding some aspects that we could improve upon.We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

8/10 不錯哦

真實旅客

花園大 環境優 工作人員效率低房間老舊 CP質不高
於 2018 年 11 月住了 6 晚
Grand Hyatt Bali Team 於 2018年12月17日回覆
Dear Valued Guest, Thank you for choosing the Grand Hyatt Bali during your recent trip and for taking the time to post your valuable feedback.We also appreciate your constructive comments regarding some aspects that we could improve upon.We look forward to the privilege of serving you on a return trip to this fabulous island and creating more memories. Warm regards, Grand Hyatt Bali Team

10/10 有夠讚

Nga Yee

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect sight from the lobby, from the room and on the beach. High speed wifi. What is there more to ask for?
於 2018 年 10 月住了 3 晚
Grand Hyatt Bali Team 於 2018年10月31日回覆
Dear Nga Yee, Warm greetings from Grand Hyatt Bali, Thank you so much for taking the time to share your feedback on our expedia pages. Your feedback on our various facilities is well received and greatly appreciated. We are glad to know that you had an enjoyable time while staying with us. We look forward to your next visit to our beautiful resort soon. Have a lovely day ahead! With best regards, Grand Hyatt Bali Team

8/10 不錯哦

Alex

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 6 月住了 3 晚
Grand Hyatt Bali Team 於 2018年10月8日回覆
Dear Alex, Warm greetings from Grand Hyatt Bali, Thank you very much for taking the time to share your review on your recent stay with us. Your feedback is well received and we hope overall you had a pleasant stay with us. We would love to welcome you back to our resort when you plan to visit Bali in the future. Have a lovely day ahead! With best regards, Grand Hyatt Bali Team

10/10 有夠讚

kUO-CHING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
海天一色絕選。
絕佳地點。沙灘面積長且乾淨。庭園蓮花池是特色。走出飯店就是購物商場。不怕沒地方去。
於 2018 年 9 月住了 2 晚
Grand Hyatt Bali Team 於 2018年9月26日回覆
Dear kUO-CHING, Greetings from Grand Hyatt Bali, Thank you very much for taking the time to share your review on your recent stay with us. May we extend our gratitude for sharing your wonderful review with us on this forum. Your feedback on our various facilities is well received and greatly appreciated. We are glad to hear that you had an enjoyable time while staying with us. We look forward to your next visit to Grand Hyatt Bali soon. Wishing you a lovely day! With best regards, Grand Hyatt Bali Team

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent place for relaxing
於 2018 年 8 月住了 2 晚
Grand Hyatt Bali Team 於 2018年8月16日回覆
Dear Guest, Greetings from Grand Hyatt Bali, Thank you for taking the time to share your review on our expedia pages. Your feedback is well received and greatly appreciated. We are glad to know that you had an enjoyable time while staying with us. We would love to welcome you back to our resort when you plan to visit Bali in the future. Wishing you a great day! With best regards, Grand Hyatt Bali Team

10/10 有夠讚

CHIAYUN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
這是一間具有偉大花園的飯店,沙灘與泳池的植栽都生長得相當茂盛,提供絕佳的綠蔭,十分涼爽。服務人員笑容可鞠,效率也很好。住宿設施雖較老舊,依然保有相當程度的維護與整潔,相當舒適。鄰近購物商場,逛街、購物、吃飯都很方便。泳池的滑水道很受歡迎,老少咸宜。
於 2018 年 6 月住了 4 晚
Grand Hyatt Bali Team 於 2018年6月18日回覆
Dear Chiayun, Greetings from Grand Hyatt Bali, Thank you so much for taking the time to share your feedback with us on our expedia page. Your feedback on our various facilities and services are well received and we hope that you are having an enjoyable stay at our resort for the rest of your stay with us. Your comment on our staff will certainly motivate our team to continue to delight our esteemed guests in the future. We look forward to welcome you back again at our resort in the future. With best regards, Grand Hyatt Bali Team

10/10 有夠讚

Keung,hongkong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
餐廳,沙灘,泳池,花園都很好,值得再去。
於 2018 年 5 月住了 4 晚
Grand Hyatt Bali Team 於 2018年6月7日回覆
Dear Keung, Greetings from Grand Hyatt Bali, Thank you so much for taking the time to share your feedback with us on our expedia page. Your feedback on our various facilities and services are well received and we hope that you are having an enjoyable stay at our resort for the rest of your stay with us. We would love to welcome you back again at our resort in the future. With best regards, Grand Hyatt Bali Team

8/10 不錯哦

shing,hong kong

喜歡:員工素質
不喜歡:客房舒適度
酒店附近配套多
近海灘,附近有購物商場,食野方便 員工有禮,笑容滿面 但房間內設施太殘舊,非常潮濕,冷氣不夠,餐廳食物有待改善 整體上跟酒店品牌不成正比 其他問題不大
於 2018 年 1 月住了 4 晚
Grand Hyatt Bali Team 於 2018年2月1日回覆
Dear shing, Greetings from Grand Hyatt Bali, Thank you so much for leaving a review on our expedia page. Your feedback on our various facilities and services are well received and greatly appreciated and we hope that overall you had a wonderful experience while staying with us. We apologize in regards to some aspects of the resort not meeting the highest standards. Thank you for your feedback and we wish you have a wonderful day! With best regards, Grand Hyatt Bali Team

8/10 不錯哦

Peiyu

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 1 晚

4/10 不太好

snow,Taipei, Taiwan

喜歡:整潔度和客房舒適度
For the 5 stars and the price, it's disappointed.
breakfast is absolutely not good for a 5 stars hotel, taste plain and not genuine. swimming pool and the beach was closed at 19:00, boring and atmosphere was not good enough at night.
於 2017 年 7 月住了 2 晚

10/10 有夠讚

Xiaoshan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
性价比高,适合全家游!
酒店在非常安静的沙滩,旁边也挺多五星级的酒店!适合全家人老少来度假,餐厅都不错!沙滩躺椅躺一天都可以!
於 2017 年 5 月住了 2 晚

10/10 有夠讚

Yaowen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The facilities are well maintained and environment are good as 10 years ago. My wife and I enjoyed very much.

6/10 一般般

KEIKO,settushi

於 2024 年 4 月住了 4 晚
Hotel Manager 於 2024年4月19日回覆
Dear Keiko,Thank you for your feedback. The team and I hope that we will have more opportunities to welcome you back here.Warm Regards,Simon Graham Hotel Manager

10/10 有夠讚

Andrea

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice for families. Staff are the best! Needs more entertainment but great value for money.
於 2024 年 3 月住了 15 晚
Hotel Manager 於 2024年4月15日回覆
Dear Andrea,It is great knowing you had a pleasant stay and satisfied with our excellent service. Your insights for the entertainment is well noted to elevate guests experience. The team and I will look forward to welcoming you and your family back here in the near future. Warm Regards,Simon Graham Hotel Manager

8/10 不錯哦

Xiaoyan

喜歡:整潔度和員工素質
於 2024 年 4 月住了 2 晚
Hotel Manager 於 2024年4月12日回覆
Dear Xiaoyan,Thank you for taking the time to share a positive review. We are delighted to learn that you have a wonderful stay. We hope to welcome you back again on your next visit to Bali.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

KIYOKAZU

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Hotel Manager 於 2024年4月10日回覆
Dear Kiyokazu,It is great knowing you had a pleasant stay. Thank you for your kind feedback. The team and I will look forward to welcoming you back here in the near future.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Sashika

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 10 晚
Hotel Manager 於 2024年4月10日回覆
Thank you for taking your time to share the positive review. We are delighted to learn that you have a wonderful stay. We hope to welcome you back again on your next visit to Bali.Warm RegardsSimon GrahamHotel Manager

8/10 不錯哦

Doris

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Amazing outdoor areas, rooms are really clean but outdated. Staff is excellent.
於 2024 年 3 月住了 5 晚
Hotel Manager 於 2024年4月8日回覆
Dear Doris,Thank you for taking your time to share the positive review. We are delighted to learn that you have a wonderful stay and experienced the beautiful surroundings, spacious room and genuine service. We hope to welcome you back again on your next visit to Bali.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Mark Allyn,Perth

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
👍
於 2024 年 3 月住了 5 晚
Hotel Manager 於 2024年4月8日回覆
Dear Mark Allyn,Thank you for staying with us and it’s great knowing that you had a wonderful stay. We look forward to welcoming you back for another memorable experience.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Tomokazu

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 6 晚
Hotel Manager 於 2024年4月8日回覆
Dear Tomokazu,It is great knowing to know that your recent stay was a pleasant one. The team and I will look forward to welcoming you back here.Warm RegardsSimon GrahamHotel Manager

8/10 不錯哦

MATSUI

親子旅遊
喜歡:員工素質
不喜歡:住宿環境和硬體
上の階の音が聞こえる。レストランのメニューが材料切れで揃っていない。
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月2日回覆
Dear Matsui,Thank you for your review. Your feedback about the restaurant menu selections is highly appreciated, and I am sorry it negatively impacted your stay. We hope to have you with us again in the future.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Kyung Hwa

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We stayed at the Grand Hyatt Bali for a family vacation, and we were very satisfied with the resort's scale, proximity to the beach, and excellent service from all the staff, who were very friendly. The facilities were safe and convenient. Overall, it was a great experience.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年4月2日回覆
Dear Kyung Hwa,Thank you for taking the time to share your recent experience. We’re glad to learn that you are satisfied with the beautiful location, excellent service and extensive facilities offered. We look forward to your return soon.Warm RegardsSimon GrahamHotel Manager

4/10 不太好

Feifei

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
No hot water in shower for 3 hours. Food is horrible. Service extremely slow and the facilities are old.
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年4月2日回覆
Dear Feifei,Thank you for taking the time to share your review. Please accept our apology for the disappointing experience you had. Rest assured we will make the necessary improvement to make your next stay a better one. We look forward to your return soon.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Kyung Hwa

於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年4月3日回覆
Dear Kyung Hwa,It's a pleasure to know that you had a pleasant stay. Thank you for your kind feedback. We look forward to having you again for another memorable stay!Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location on the beach was fantastic, the room was exceptional and the staff could not do enough to help and were all so friendly. The whole site is huge and after a week we were still discovering new areas. It would have been nice to have had a better "introduction" talk explaining what was included, such a free cocktails and meals in the Grand Club, which was included in the room we booked.
於 2024 年 3 月住了 7 晚
Hotel Manager 於 2024年3月29日回覆
Dear John,We’re so honored to learn that you had a fantastic stay. It’s also great to know that you had experienced the spacious room, genuine service and the scrumptious dining selections offered. We are obviously humbled by your kind words. The team and I hope to have you with us again in the future.Warm RegardsSimon GrahamHotel Manager

2/10 很糟糕

EHAB

親子旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
When we first checked in into our room, the bed had stains on it and the bathroom had smudges of sauce/blood. We asked them to come to clean it. Then we realised the fridge was not working and kids couldn’t have the milk as it was warm and they came and replaced fridge. Also the pillows were very high and a low amount. For a 5 star hotel it should have enough staff but there are hardly any staff around to help you or for you to order. Keep away as it is not worse the money.
於 2024 年 3 月住了 4 晚
Hotel Manager 於 2024年3月25日回覆
Dear EHAB,Thank you for your feedback. I am really sorry to learn of the disappointing experience you had. We value your insight about the room facilities and guest service, rest assured that we will take the necessary actions to prevent reoccurrence of this situation in the future. We sincerely hope that this atypical experience will not deter you from considering us in the future. Warm RegardsSimon GrahamHotel Manager

6/10 一般般

Harbans

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
於 2024 年 3 月住了 2 晚
Hotel Manager 於 2024年3月20日回覆
Dear Harbans,Thank you for taking the time to share your review. We hope to have you with us again in the future.Warm RegardsSimon GrahamHotel Manager

6/10 一般般

john

For Bali, this was quite overpriced, or at least at the time I stayed it was. The rooms are dated and smallish. The room balconies are tiny. The grounds are pretty but for Bali, nothing too unusual. For a little more money you can find something spectacular in this area, like Kempenski.
於 2024 年 3 月住了 1 晚
Hotel Manager 於 2024年3月20日回覆
Dear John,Thank you for taking the time to share your review and please accept my sincere apology for the disappointing experience you had. Rest assured that your situation has been addressed and we can assure would not be present on a return visit.Warm RegardsSimon GrahamHotel Manager

10/10 有夠讚

Tatiana

家庭旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
Mycket trevligt hotel med jätte stort area, flera stora swimmingpool, vackra gårdar är välskött, mycke blommor. Väldigt rent. Trevligt personal.Rummet är sliten och behöver uppfräschning. Stora rum,bekväm säng. Lång strand med vit sand, rent,tidsvatten. Vid låg vatten är upp tull knä. Vi bokade rum med lounge service. Mycket bra frukost, vatten,kaffe,tea hela dagen. På kvällen lätt middag med alkohol drinkar. Skulle vllja komma tillbaka
於 2024 年 2 月住了 6 晚
Hotel Manager 於 2024年3月5日回覆
Dear Tatiana,It is great hearing that you had such a memorable visit and found the service provided by the team was excellent. To learn that you would return again in the future really is amazing. We hope to welcome you back again on your next visit to Bali.Warm RegardsSimon GrahamHotel Manager