會議設施

伍倫貢諾富特北岸飯店的評分

4.5 out of 5
伍倫貢諾富特北岸飯店
2-14 Cliff Road, North Wollongong, NSW

評論

8.2

非常好

10 分,有夠讚;1000 則評論中有 437 則" "
8 分,不錯哦;1000 則評論中有 325 則" "
6 分,一般般;1000 則評論中有 140 則" "
4 分,不太好;1000 則評論中有 69 則" "
2 分,很糟糕;1000 則評論中有 29 則" "

8.8/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.0/10

住宿環境和硬體

8.4/10

環保程度

評論

4/10 不太好

Shui Ki

家庭旅遊
喜歡:客房舒適度
不喜歡:住宿環境和硬體
mispresemration
There’s no bath tub at room. However I remember the website photo shiw there is. Also with heat pool but pool was closed.
於 2020 年 7 月住了 1 晚
Rebecca 於 2020年7月12日回覆
Thank you for your feedback. We do have rooms with tubs however you do need to book that specific room type. Our pool is closed as we are undergoing major refurbishments.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff, beauty view. Nice breakfast and equipment inside
於 2020 年 1 月住了 2 晚
Rebecca 於 2020年2月24日回覆
Thank you for your feedback

8/10 不錯哦

CHI HUNG

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2019 年 12 月住了 3 晚
Rebecca 於 2020年1月27日回覆
Thank you

6/10 一般般

真實旅客

團體旅遊
喜歡:整潔度
Pros: 位置臨近美麗的海灘及sky diving活動地點,附近有公車站及少許餐廳。 Cons: 在房間發現蟑螂,浴室沒有刷牙的東西,本來想說novotel應該有就懶得帶來,怎料。。。只好用手指刷。 床有點軟,雙人房的水只有一瓶,沒有拖鞋。
於 2019 年 10 月住了 1 晚
Rebecca 於 2019年11月9日回覆
Thank you for your feedback. We do have toothbrushes and slippers available on request. You can call reception and we are more than happy to deliver them to your room. I will ensure this is communicated with housekeeping in relation to the issue you had. Please accept my sincerest apologies.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The room and the service is good,but the extra bed is terrible. It is not a qualified one.
於 2019 年 7 月住了 1 晚
Rebecca 於 2019年7月23日回覆
Thank you for taking the time to provide feedback on your recent stay. I do apologise in relation to the bed. If you decide to book with us again we can always assist you with having two queen beds in the room which will be more comfortable for you.

10/10 有夠讚

Melanie

喜歡:整潔度、員工素質和住宿環境和硬體
Excellent, exceeded expectations!
於 2024 年 3 月住了 1 晚
Guest Relations Executive 於 2024年3月14日回覆
Dear Melanie,Thank you for providing us with a score of 5/5 following your recent stay. We are thrilled to hear that we exceeded your expectations. The team at Novotel Wollongong Northbeach hope to welcome you back again soon.Kind regards,Nadine

8/10 不錯哦

Amanda

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
We love the Novatel Wollongong, we have stayed for many years. Really disappointed that we were told we would have great view and all we count see was the street. We looked forward to breakfast yet it was cold and made us feel unwell
於 2024 年 3 月住了 1 晚
Guest Relations Executive 於 2024年3月5日回覆
Dear Amanda,Thank you for your continued loyalty to Novotel Wollongong, and we appreciate your feedback regarding your recent stay. We sincerely apologise for the disappointment you experienced with the view from your room and the quality of breakfast. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we will address these concerns with our team to ensure improvements are made promptly. The entire team at Novotel Wollongong Northbeach hope to have the opportunity to regain your trust in the future.Kind regards,Nadine

10/10 有夠讚

Kiran

於 2024 年 3 月住了 2 晚
Ashleigh 於 2024年3月29日回覆
Dear Kiran, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, AshleighGuest Relations Executive

8/10 不錯哦

John

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were lovely well trained and focused. Breakfast was a bit overpriced and barista needs additional training in coffee making. Room was generous in size with a great newly renovated bathroom. Great location next to the beach and lagoon.
於 2024 年 2 月住了 1 晚
Guest Relations Executive 於 2024年3月2日回覆
Dear John,Thank you for taking the time to share your feedback following your recent stay. We are delighted that you enjoyed the spacious room with its newly renovated bathroom, as well as our prime location next to the beach and lagoon. It is wonderful to hear that you found our staff to be lovely, well-trained, and focused. We appreciate your comments regarding the breakfast pricing and the coffee quality. Your feedback will be shared with our team for improvement. The entire team hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Nadine

10/10 有夠讚

Lawrence

情侶出遊
喜歡:整潔度和設施服務
Great spot tks
於 2024 年 1 月住了 3 晚
Guest Relations Executive 於 2024年2月12日回覆
Dear Lawrence,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Nikolay,Thousand Oaks

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel in the area. Close to everything: beaches, shopping, surfing, etc. Very elegant!
於 2024 年 2 月住了 1 晚
Guest Relations Executive 於 2024年2月12日回覆
Dear Nikolay,Thank you for providing us with a score of 5/5 following your recent stay.We are delighted to hear that you enjoyed our spectacular beachfront location, and appreciate your positive comments.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

4/10 不太好

Zeyad

家庭旅遊
喜歡:整潔度、員工素質和設施服務
不喜歡:住宿環境和硬體
Mattress was horrible it was too soft because it was there for long time and need to be replaced.i spent 3 night sleeping on the sofa . Also the basin in the bathroom was nearly blocked
於 2024 年 2 月住了 3 晚
Guest Relations Executive 於 2024年2月6日回覆
Dear Zeyad,Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. Please accept our sincere apologies for the inconvenience caused by the condition of the mattress in the room you occupied. We appreciate your understanding and patience, and want to assure you that we are actively looking into replacing mattresses to ensure a more comfortable sleeping experience for our guests.We would also like to extend our apologies for any inconvenience caused with the basin issue in the bathroom. Please be assured that our maintenance team will be addressing this promptly to ensure everything is in proper working order.The entire team hope to have the chance to welcome you back for a more comfortable and enjoyable stay in the future.Kind regards,Nadine

4/10 不太好

Hanna

於 2024 年 1 月住了 2 晚
Guest Relations Executive 於 2024年3月23日回覆
Dear Hanna,Thank you for providing us with a score of 2/5 during your recent stay. The team at Novotel Wollongong Northbeach hope to welcome you back again soon for a better experience.Kind regards,Anna

8/10 不錯哦

Chris

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Chris,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

8/10 不錯哦

Nerida

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 2 晚
Guest Relations Executive 於 2024年1月25日回覆
Dear Nerida,Thank you for providing us with a score of 4/5 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach for another enjoyable experience.Kind regards,Nadine

10/10 有夠讚

Rami

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
An amazing place to stay at Wollongong. You can easily walk to everywhere you want so easy, it’s like you in the middle of the whole fun. The room was so comfortable with a balcony. The service lady was so good and fast and very friendly, we all appreciated her amazing work (African lady thank you). The “North” restaurant was simply amazing, with a spectacular view and tasty food. Their chicken was so nicely marinated that we all loved and enjoyed eating there, and their stakes were even more yummy. Breakfast buffet was also top quality with lots of options for everyone. The only thing, if I may say, if you drive a big car then be aware the car park spots are a bit tidy and small for very huge cars. Our Kia carnival hardly got in and out and couldn’t even fit to go out through the exit at L1, just use the exit at L2.
於 2024 年 1 月住了 2 晚
Dora, Guest Relations Exectuive 於 2024年1月31日回覆
Dear Rami, It is always a pleasure to receive such positive feedback. I will certainly share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

6/10 一般般

Mohamad

於 2023 年 12 月住了 3 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Mohamad,Thank you for providing us with a score of 3/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Ernest

於 2023 年 12 月住了 3 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Ernest,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

6/10 一般般

qin

家庭旅遊
不喜歡:員工素質
It was very confusing with the car park, the reception required you to pay at the counter when checking out, but when you got out have to register with a QR code and link your visa card, after they made the double charge, that was very unpleasant
於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Qin,Thank you for taking the time to share your experience with us. We sincerely apologise for the confusion and inconvenience you encountered with the car park and payment process during your stay.Your feedback is invaluable, and we deeply regret any frustration caused by the double charge and the complexity of the payment procedures. We understand the importance of a seamless and transparent process for our guests, and it is clear that we fell short of that expectation in your case.Please be assured that we are actively investigating the issues you have raised to ensure they are addressed promptly and to prevent similar incidents in the future. The entire team at Novotel Wollongong Northbeach genuinely appreciate your feedback and hope to have the opportunity to make amends during your next visit.Kind regards,Nadine

8/10 不錯哦

Honorato

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Honorato,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

8/10 不錯哦

Karen

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Nice room.
於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Karen,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

8/10 不錯哦

Stacey

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything we needed for our family was there and loved the walking distance to the beach.
於 2023 年 12 月住了 2 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Stacey,Thank you so much for sharing your positive experience with us! We are thrilled to hear that everything you needed for your family was available during your stay and that you enjoyed the convenient walking distance to the beach.The entire team at Novotel Wollongong Northbeach look forward to welcoming you and your family back for another fantastic stay in the future.Kind regards,Nadine

10/10 有夠讚

Christina

於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Christina,Thank you for providing us with a score of 10/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

6/10 一般般

Janice

於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Janice,Thank you for providing us with a score of 3/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

8/10 不錯哦

Parthena

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Parthena,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

8/10 不錯哦

Jodi

情侶出遊
喜歡:設施服務
We loved our overnight stay. Of considerable note, the shower was cold in the morning. I did call housekeeping to notify them but it didn’t seem to resolve the issue. The cold shower was unexpected given the perceived quality of the hotel. If this is a regular complaint you need to address it.
於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Jodi,Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that overall you enjoyed your time at our hotel.However, we sincerely apologise for the inconvenience you experienced with the cold shower in the morning. Your comfort is of utmost importance to us, and we regret that our initial response did not resolve the issue to your satisfaction. Please be assured that we take your comments seriously, and we are investigating the matter to address any underlying problems that may be contributing to this concern.The entire team at Novotel Wollongong Northbeach value your feedback and hope to have the opportunity to welcome you back in the future for a more comfortable and enjoyable stay.Kind regards,Nadine

10/10 有夠讚

Beatriz

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room was great!
於 2023 年 12 月住了 1 晚
Guest Relations Executive 於 2024年1月20日回覆
Dear Beatriz,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Brian

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Please stop the awful loud music broadcast everywhere!!!
於 2023 年 11 月住了 2 晚
Ashleigh McMurdo 於 2023年11月29日回覆
Dear Brian, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, Ashleigh McMurdoGuest Relations Executive

8/10 不錯哦

Andrew

於 2023 年 11 月住了 1 晚
Guest Service Agent 於 2023年11月24日回覆
Dear Andrew,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are absolutely delighted to have received your fabulous 8 out of 10 rating. Please do not hesitate to reach out in order to provide us further feedback on how we can make your next stay more enjoyable. Thank you again and we hope to welcome you back soon.Kind regards,Cassandra

10/10 有夠讚

Sandra

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic customer service. All staff went above and beyond. And the rooms are beautifully clean.
於 2023 年 11 月住了 3 晚
Guest Experience Manager 於 2023年11月22日回覆
Dear Sandra,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We are delighted to hear our staff were welcoming and helpful. It is always a pleasure to receive positive feedback on our customer service. We will ensure that your comments are shared with our Team, as such comments are important to reinforce the difference outstanding service can make to our guests’ satisfaction. We hope to welcome you back again soon!Kind regards,Lucy

10/10 有夠讚

Ai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Experience Manager 於 2023年11月22日回覆
Dear Ali,Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a 10 out of 10 rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards,Lucy

8/10 不錯哦

Jarron

於 2023 年 11 月住了 2 晚
Guest Relations Executive 於 2023年11月13日回覆
Dear Jarron,Thank you for providing us with a score of 8/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Luke

Excellent customer service & friendly staff. Comfortable room & great location
於 2023 年 11 月住了 3 晚
Guest Relations Executive 於 2023年11月10日回覆
Dear Luke,Thank you for taking the time to share your feedback following your recent stay. We are absolutely thrilled to hear that you enjoyed your overall experience, in particular the service provided by our staff, the room you occupied, and our spectacular beachfront location.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Stephen

於 2023 年 11 月住了 1 晚
Ashleigh McMurdo 於 2023年11月29日回覆
Dear Stephen, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, Ashleigh McMurdoGuest Relations Executive

10/10 有夠讚

Anna

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Close to beach and free shuttle bus to town Large room with 2 queen beds for twin room accommodation
於 2023 年 11 月住了 2 晚
Guest Relations Executive 於 2023年11月6日回覆
Dear Anna,Thank you for providing us with a score of 5/5, and for your positive comments about our convenient beachfront location following your recent stay. We are delighted to hear that you found the free shuttle bus service into town beneficial for your stay, and also that you were pleased with your spacious room. The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another pleasant and enjoyable stay.Kind regards,Nadine

10/10 有夠讚

Tara

於 2023 年 10 月住了 1 晚
Guest Relations Executive 於 2023年11月4日回覆
Dear Tara,Thank you for providing us with a score of 10/10 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach again soon.Kind regards,Nadine

10/10 有夠讚

Jennifer

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It suited my purpose and was very comfortable.
於 2023 年 10 月住了 3 晚
Guest Relations Executive 於 2023年10月29日回覆
Dear Jennifer,Thank you for taking the time to share your feedback.We are absolutely thrilled to hear that your recent stay was comfortable, and look forward to welcoming you back again soon.Kind regards,Nadine

10/10 有夠讚

Brian

於 2023 年 10 月住了 1 晚
Ashleigh (Guest Relations Executive) 於 2023年10月25日回覆
Dear Brian, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a 10 out of 10 rating and to know that you enjoyed your stay! We hope to welcome you back again soon!

8/10 不錯哦

Luke

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Ashleigh (Guest Relations Executive) 於 2023年10月24日回覆
Dear Luke, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are glad to know that you enjoyed your stay! Please do not hesitate to contact our hotel team if there is anything we can do to make any future stays more satisfactory and enjoyable.We hope to welcome you back again soon!

8/10 不錯哦

Nick

喜歡:員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Ashleigh (Guest Relations Executive) 於 2023年10月24日回覆
Dear Nick, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We are glad to know that you enjoyed your stay! Please do not hesitate to contact our hotel team if there is anything we can do to make any future stays more satisfactory and enjoyable.We hope to welcome you back again soon!

6/10 一般般

Mostafa

喜歡:整潔度
The hotel is ok but not very new. Prices are very high in Wollongong.
於 2023 年 10 月住了 1 晚
Guest Service Agent 於 2023年10月21日回覆
Dear Mostafa, Thank you for taking the time to leave us with feedback following your recent stay at Novotel Wollongong Northbeach!We appreciate your comments and would like to assure you that it will be passed on to management for review. We are sorry to hear that you did not find our facilities did not appear new. I am pleased to inform you that in 2020, the lobby and common areas underwent refurbishments. We would love to hear your thoughts on how we can further renew our property. We are sorry to hear that you were not pleased with the rates available during your stay with us. Unfortunately, they do fluctuate and are based on availability. However, we appreciate your feedback and would love to hear how our property could provide better value for money. Thank you again for sharing your comments, and we hope to welcome you back soon!Kind regards, Cassandra

10/10 有夠讚

Peter

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean well appointed guest room . Perfect location
於 2023 年 10 月住了 2 晚
Guest Relations Executive 於 2023年10月10日回覆
Dear Peter, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed our beautiful beachfront location and the cleanliness of our property.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ashleigh

10/10 有夠讚

Chelsea

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely helpful staff, the softest bed I have ever slept on. The most amazing breakfast. If I could make a suggestion, some mini bar and snack options in the room would be welcomed.
於 2023 年 10 月住了 1 晚
Guest Relations Executive 於 2023年10月10日回覆
Hello Chelsea, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach! We are delighted to hear our staff were welcoming and helpful. It is always a pleasure to receive positive feedback on our customer service. We will ensure that your comments are shared with our Team, as such comments are important to reinforce the difference outstanding service can make to our guests’ satisfaction.In regard to the mini bar, our hotel has it's own convenience store, Le Pantry, located on level three. Should you require food or drink without leaving your room, our In Room Dining Menu is available 24/7. Kind regards, Ashleigh

8/10 不錯哦

Caleb

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great fresh facilities in the common areas of hotel. Rooms and bathrooms need refreshing as they feel dated compared to rest of property.
於 2023 年 10 月住了 3 晚
Guest Experience Manager 於 2023年10月7日回覆
Dear Caleb,Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. We are delighted to have received a 4 out of 5 rating and to know that you enjoyed your stay! We hope to welcome you back in the near future.Kind regards,Lucy

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 9 月住了 2 晚
Guest Relations Executive 於 2023年10月5日回覆
Dear Anthony,Thank you for scoring us 5/5 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach again soon. Kind regards,Nadine

6/10 一般般

robert

喜歡:員工素質
於 2023 年 9 月住了 6 晚
Guest Service Agent 於 2023年9月30日回覆
Dear Robert, Thank you for taking the time to provide us with a rating following your recent stay. Please let us know if there are any ways we could have improved your guest experience. We hope to be able to welcome you back soon!Kind regards,Cassandra

8/10 不錯哦

Cassandra

喜歡:整潔度、員工素質和住宿環境和硬體
Great location and comfy bed
於 2023 年 9 月住了 1 晚
Guest Relations Executive 於 2023年9月21日回覆
Dear Cassandra,Thank you for taking the time to share your feedback following your recent stay.We are absolutely thrilled to hear that you enjoyed our spectacular beachfront location, and also the comfort of our beds.The team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another pleasant stay.Kind regards,Nadine

10/10 有夠讚

Irina

於 2023 年 9 月住了 1 晚
Guest Relations Executive 於 2023年9月21日回覆
Dear Irina,Thank you for taking the time to provide us with a score of 10/10 following your recent stay.We look forward to welcoming you back again soon.Kind regards,Nadine

4/10 不太好

Anna

於 2023 年 9 月住了 1 晚
Guest Relations Executive 於 2023年10月12日回覆
Dear Anna,Thank you for taking the time to provide us with a score following your recent stay.We hope to welcome you back to Novotel Wollongong Northbeach again soon.Kind regards,Nadine

10/10 有夠讚

Charles

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was excellent. It overlooks one of Australia’s nicest beaches. Staff was excellent and plentiful. Good buffet breakfast with a lot of variety. We are coming back for four more dates late this month.
於 2023 年 9 月住了 5 晚
Guest Relations Executive 於 2023年9月17日回覆
Dear Charles,Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach.We are absolutely thrilled to hear that you enjoyed your time here, and appreciate your positive comments.The entire team look forward to welcoming you back again soon for another pleasant and enjoyable stay.Kind regards,Nadine