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紐約中央凱悅大酒店的評分

4 out of 5
紐約中央凱悅大酒店
109 East 42nd Street, at Grand Central Terminal, New York, NY

評論

8.0

非常好

10 分，有夠讚；3256 則評論中有 1452 則" "
8 分，不錯哦；3256 則評論中有 795 則" "
6 分，一般般；3256 則評論中有 499 則" "
4 分，不太好；3256 則評論中有 290 則" "
2 分，很糟糕；3256 則評論中有 220 則" "

8.4/10

整潔度

8.2/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

4/10 不太好

SHURONG

團體旅遊
不喜歡：設施服務和住宿環境和硬體
浴室没有水洗澡，设施陈旧
於 2024 年 4 月住了 1 晚
Anette 於 2024年4月15日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 一般般

Connie S，Rowland Heights

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質和設施服務
There are no drinking hot water as well as coffee and tea in the property.
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月9日回覆
Thank you for sharing. As New York City has great tap water, we try to limit plastic waste by not serving bottles in our rooms. We hope we’ll get a chance to improve and welcome you back for a better experience in the future!

6/10 一般般

Li

商務旅客
喜歡：整潔度
不喜歡：員工素質
All receptionists at front desk were cold and no smile at all.
於 2023 年 7 月住了 2 晚
Anette 於 2023年8月18日回覆
Thank you for your feedback, we’ll surely share this with our team.

10/10 有夠讚

jane

於 2023 年 3 月住了 10 晚
Anette 於 2023年5月24日回覆
Thank you for your 5-star rating! We truly appreciate it!

10/10 有夠讚

Yang

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
交通十分方便。大堂宽敞，安静，黑色底色，显暗。健身房在顶楼34楼，健身房设施够多，没有景观。双床房空间不大，中央空调。每天有客房清洁。日常用品（咖啡机，饮品等）要打电话要求。不提供饮用水，拖鞋，牙膏牙刷，只有一次性纸杯或塑料杯。额外收费45/天，可以小费15/天。额外收费是曼哈顿酒店的惯例。
Anette 於 2023年3月13日回覆
Thank you, Yang!

4/10 不太好

Amy Y

商務旅客
於 2022 年 12 月住了 3 晚

4/10 不太好

Haochen

團體旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體
It’s not a perfect location for travelers. And it’s old.
於 2022 年 6 月住了 2 晚

10/10 有夠讚

Haorui

喜歡：員工素質、設施服務和住宿環境和硬體
於 2022 年 2 月住了 2 晚

8/10 不錯哦

Miguel

情侶出遊, 家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good hotel overall. Especially for the price and location. Room was a little dirty and outdated. Hotel was nice, would stay again
於 2024 年 3 月住了 3 晚

8/10 不錯哦

Rosmery

家庭旅遊
喜歡：整潔度、員工素質和設施服務
Propre, accueillant, nous sommes arrivé à 13h et ils nous ont fait tout de suite le check-in sans frais . Personnel très aimable. Hotel et chambre propres. Petite odeur de literies en entrant dans la chambre mais on a ouvert les fenêtres et c’est parti. Chambre commence a être vieille. Mais encore en bonne condition.
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Fernando

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Sin duda, cuando vuelva a NY volveria al hotel Hyatt Grand Central. Se encuentra cerca de los sitios mas emblemáticos y muy bien comunicado por la gran estación central
於 2024 年 4 月住了 8 晚

10/10 有夠讚

Denise

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Me encanto el hotel, la habitacion y sobre todo la ubicacion, estaba dudosa por los malos comentarios que tiene pero al final me lleve una muy buena impresion, regresaria sin duda
於 2024 年 4 月住了 5 晚

8/10 不錯哦

John

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff. Very friendly. Room was great. Highly recommend.
於 2024 年 4 月住了 5 晚

8/10 不錯哦

Bradley David

喜歡：住宿環境和硬體
不喜歡：員工素質
Upon arrival checking in was a chore. Our credit card was flagged for fraud they were not budging almost didn't let us check into the hotel. Super uncomfortable feeling when you've flown about 5 hours to visit the city doesn't leave a good impression
於 2024 年 4 月住了 5 晚

10/10 有夠讚

steve

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay. Very friendly staff, amazing location. Good if you want to be in the middle of the city
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Martinita

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Muy bonito Hotel, El desayuno muy rico, y el personal muy agradable cerca de cualquier lugar y al lado del Subway… qué más se puede pedir me encantó!!
於 2024 年 4 月住了 3 晚

8/10 不錯哦

Scott

情侶出遊
喜歡：整潔度
不喜歡：住宿環境和硬體
Did not enjoy being accosted by security every time we entered, even when we showed our room key multiple times to the same person. Our room air conditioning sounded like a fog horn when turning on. Very annoying when it turns on every half hour in the middle of the night. We asked for maintenence to either fix it, or for a new room, and were blown off by front desk staff.
於 2024 年 4 月住了 4 晚

10/10 有夠讚

Jessica

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Would definitely go back
於 2024 年 4 月住了 5 晚

10/10 有夠讚

Liliam

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff. The Bartenders are amazing
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Nestor

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing
於 2024 年 4 月住了 4 晚

8/10 不錯哦

Kenji

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything was great! But there was not only coffee machine...
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

8/10 不錯哦

Anja

喜歡：整潔度
於 2024 年 4 月住了 6 晚

6/10 一般般

Paolo

家庭旅遊
喜歡：員工素質
Good hotel in average condition in great area. Worth it if you get a good rack rate.
於 2024 年 4 月住了 3 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

José Roberto Ono

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質和設施服務
Excelente estancia, servicio y la mejor ubicación
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Sophia

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
All the staff at Hyatt was amazing! The outside tended to gather people that were not staying at the Hyatt.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Osvaldo

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Buena ubicación
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

4/10 不太好

Nada

家庭旅遊
不喜歡：整潔度、設施服務和住宿環境和硬體
Great location but very disappointed with the standard of room. Brand Hyatt is poorly represented by this hotel. Room was a large corner suite but this was very tired and dated with a view directly into office building opposite making this a very dark room with little natural light. The expectation of a corner suite was that the windows would have a better view but in fact the bathroom and a large walk in wardrobe took up this space. Chipped dark brown furniture needs replacing. Bathroom dated and shower wasn't particularly clean. Underwear from previous guests were located on shelf in bathroom when we checked in so had to call housekeeping to remove. Never enough towels for the 3 guests in the room - only ever 2 towels. Upon arrival i requested an extra towel and each day this third towel was never replaced so i had to contact housekeeping constantly for an extra towel. Once face towels were used they were never replaced. No shower gel just a hand soap bar which was very oily and shampoo. $4 per any size bag (plus tip!) if you want to store it after check out which is ridiculous and with 3 hand luggage and 3 back packs this becomes quite pricey. Guests are given $15 each day to spend in their market to compensate for ridiculous resort fee - i would rather not pay the resort fee! $15 got us 2 small bottles of water and nothing else as a small chocolate bar was $4.50! Anything over the $15 by even a cent this will be charged to your room. Would not stay again.
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月15日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 有夠讚

Neil

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月15日回覆
Thank you for your rating!

2/10 很糟糕

Ravinder kaur

家庭旅遊
不喜歡：設施服務和住宿環境和硬體
one of the worst stays I ever had. The rooms are so dirty very old and they never mop the floor I think It's dust everywhere. Washroom tub is broken no power out let work in washroom. rooms are so tight there is no proper window that it looks like I am in jail. I am As a person with major depression disability, I have been having many anxiety attacks since last night. I request guests plz give honest reviews as it's very dangerous for a person like me to stay. I am here till 12 April I don't know how will I survive till that day if any mangar is reading this plz help if you can room 3208 I am so frustrated didn't sleep at all that fire check announcement so irritated me also housekeeping knocked on the door so early I am the person with the sleeping pill once I heard any sound I couldn't fall asleep again now my head is killing me and guys rooms are not soundproof you will hear every single sound from outside so disappointed 🙁
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月15日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 不錯哦

Fuad

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 12 晚
Anette 於 2024年4月15日回覆
Thank you for your rating!

8/10 不錯哦

Hugo

喜歡：整潔度、員工素質和住宿環境和硬體
Definitely will be back
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

2/10 很糟糕

Atimanas

家庭旅遊, 親子旅遊
不喜歡：員工素質、設施服務和住宿環境和硬體
Horrible experience. Didn’t even have a bottle of water as complementary to drink. They were selling a 500ml bottle for $5.5. Even for the hot water we were charged. There was no coffee maker. Couldn’t play YouTube in the TV or other OTT channel. The TV sucked. Everything had to be purchased on demand.
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月15日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 不錯哦

Kazumi

家庭旅遊
喜歡：整潔度
不喜歡：設施服務
I liked the location of the property. Staff were courteous. Room was specious enough for two bedding room. Room amenity was minimal. I requested a kettle, coffee maker and slippers and bathrobes at check in. Slipper was out of stock. Only one bathrobe delivered next day. Coffee maker and a kettle were not delivered for two days. I have to ask at the front desk again on third day. These amenities are standard for Hyatt in a past. Hyatt policy changed? We are given $15 per day credit at the Market Place (for paying resort fee?). Worst thing was wash basin design. We can not wash our face using wash basin because the shelf is too low. Everytime tried to wash face I and my sister banged our head to the shelf. I requested moisturizer but never delivered. Instead more shampoo and conditioner left. Did the hotel run out Moisturizer? Container of shampoo, conditioner and moisturiser were too hard and very difficult to squeeze out contents especially for old people like us. 3 star hotel give much better amenities. No pen or note pad. Very poor room amenities.
於 2024 年 4 月住了 6 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

María. Del carmen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super ubicada!!
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

8/10 不錯哦

HIROMI

家庭旅遊
喜歡：整潔度、員工素質和設施服務
場所はすごくいいですが、夜にはグランドセントラル駅に至る通路が全てチェーンで塞がっているため、一度外に出ないといけないので入り口探して駅の構内ぐるぐる回りました 夜になると、正面玄関のみ 深夜の到着時は結構物騒なので仕方ない 一階のザマーケットで朝ごはん15ドル分がリゾートフィーに入っている コーヒーはスターバックスのトールと、バナナ1本、サラダで15ドル少し超えはサービスしてくれたけど、グランドセントラルマーケットも値段高め、便利で清潔、セキュリティもよいが、滞在に お金がかかる 地下鉄や郊外まで行く電車も豊富 時間のない人や土地勘のない人にはお勧め
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Isachy

喜歡：員工素質和住宿環境和硬體
Our bathroom wasn’t the cleanest, but overall we had a great stay, the place is very convenient and walking distance from everything.
於 2024 年 3 月住了 3 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience and feedback. We hope to see you again one day!

10/10 有夠讚

María. Del carmen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Solo ne parece muy caro el guardaequipaje Deberia ser gratuito
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

8/10 不錯哦

Sabine

團體旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
Location was great, staff were great, cleanliness was not that great but fine for New York I guess. Older hotel so it wasn’t bad but not what I would normally prefer.
於 2024 年 4 月住了 3 晚
Anette 於 2024年4月15日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

María. Del carmen

家庭旅遊
Very good place
於 2024 年 4 月住了 1 晚
Anette 於 2024年4月9日回覆
Thank you for your rating! We truly appreciate it!

10/10 有夠讚

John Travis

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月15日回覆
Thank you for your rating!

4/10 不太好

Kevin

於 2024 年 4 月住了 2 晚
Anette 於 2024年4月15日回覆
We hope we’ll get a chance to improve and welcome you back for a better experience in the future.

2/10 很糟糕

Harshdeep

喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
We had 3 rooms booked for 3 families. They could not provide us required 2 double beds for one of the rooms and asked us extra money to give a rollaway bed with extra king bed where we had booked room with 2 beds. We wasted more than 2 hours arguing and finally got an extra bed
於 2024 年 3 月住了 2 晚
Anette 於 2024年4月9日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

6/10 一般般

John

喜歡：整潔度和員工素質
The safe in our room didn’t work and couldn’t be fixed. We asked to change rooms but were told that wasn’t possible. Also the state of some of the furniture in the room was a little tired. Overall ok but a bit disappointing
於 2024 年 4 月住了 4 晚
Anette 於 2024年4月9日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

10/10 有夠讚

Kieran

家庭旅遊
喜歡：員工素質和住宿環境和硬體
Excellent place to stay
於 2024 年 4 月住了 3 晚
Anette 於 2024年4月9日回覆
Thank you for your rating! We truly appreciate it!

10/10 有夠讚

Melinda

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I am giving this hotel 5 stars because of its location and convenience, which were awesome. It was clean and staff were friendly. My bed was not super comfortable, but it was totally manageable and I would stay here again.
於 2024 年 4 月住了 2 晚
Anette 於 2024年4月9日回覆
Thank you for sharing your experience. We hope to see you again one day!

10/10 有夠讚

Daniel Alberto

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Bastante céntrico ya que se encuentra a un costado de Grand Central y es muy fácil de moverte en el subway además se encuentra a un costado del Summit y otros lugares turísticos.
於 2024 年 3 月住了 5 晚
Anette 於 2024年4月9日回覆
Thank you for sharing your experience. We hope to see you again one day!

6/10 一般般

Julian

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
I did not like how I was charged an extra $250 of fees when I arrived and was not notified of this beforehand.
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月9日回覆
Thank you for your valuable feedback; our guests' feedback is a great tool for us to identify any issues that need to be addressed and help us to take corrective actions in order to avoid similar future inconveniences.

8/10 不錯哦

Robert Llewelyn

喜歡：員工素質和住宿環境和硬體
Great position
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月9日回覆
Thank you for your rating! We truly appreciate it!

8/10 不錯哦

Vlado，Bellevue

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great location, close to many landmarks.
於 2024 年 4 月住了 3 晚
Anette 於 2024年4月9日回覆
Thank you for sharing your experience. We hope to see you again one day!

6/10 一般般

Tracy

家庭旅遊
Very noisy, breakfast buffet not worth $45 per person.
於 2024 年 4 月住了 5 晚
Anette 於 2024年4月9日回覆
Thank you for sharing. We hope we’ll get a chance to improve and welcome you back for a better experience in the future.