in the middle of taking a bath, the water coming out from the faucet is dark brown with some particles in !!! It was so disgusting ! They did send the technician to check, but i had to call twice to ask for another room to finish the shower. They did not offer any alternative had I not request for it. At the end I did not take the offer to finish the shower in another room as I had to catch my flight. The customer service is not okay, all they said is sorry ! it was a really horrible experience.
ai chin
於 2023 年 5 月住了 2 晚
10/10 有夠讚
WEI HO
家庭旅遊
2022年7月13日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
WEI HO
於 2022 年 7 月住了 3 晚
10/10 有夠讚
David Duane,Pittsburgh
情侶出遊
2024年4月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location
David Duane
於 2024 年 4 月住了 2 晚
6/10 一般般
Silvia
2024年4月22日
喜歡:整潔度
不喜歡:員工素質
Rooms are large for NYC standards. Staff at front desk could be more attentive. Email sent to concierge never was answered!! It’d improve on guest services.
Silvia
於 2024 年 4 月住了 6 晚
10/10 有夠讚
Anthony,Toronto
2024年4月22日
Nice outdoor patio
Anthony
於 2024 年 4 月住了 1 晚
8/10 不錯哦
Kim
家庭旅遊
2024年4月21日
喜歡:整潔度、設施服務和住宿環境和硬體
No coffee maker in the room
Kim
於 2024 年 4 月住了 4 晚
10/10 有夠讚
Paul
2024年4月20日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great
Paul
於 2024 年 4 月住了 7 晚
10/10 有夠讚
Subir
家庭旅遊
2024年4月19日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent service by front desk check in lady SOAD. She is kind to check us both rooms at 7:30 am as we came in a red eye flight. Never happened in NYC other 5 star hotels.
Only advice I have to have a coffee maker and water on each room.