開放式客房, 2 張加大雙人床, 非吸煙房 | 書桌、熨斗/熨衣板、免費無線上網、床單

雪爾頓費爾菲爾德縣美洲長住套房飯店的評分

2.5 out of 5

評論

7.2

不錯哦

10 分,有夠讚;1008 則評論中有 316 則" "
8 分,不錯哦;1008 則評論中有 276 則" "
6 分,一般般;1008 則評論中有 167 則" "
4 分,不太好;1008 則評論中有 130 則" "
2 分,很糟糕;1008 則評論中有 119 則" "

7.4/10

整潔度

7.8/10

員工素質

6.6/10

設施服務

7.2/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Ping

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 1 月住了 1 晚

8/10 不錯哦

HUANZHONG,qingdao,china

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店舒适,适合自己开火。

10/10 有夠讚

Gerard

喜歡:整潔度
Cool
於 2024 年 3 月住了 2 晚

10/10 有夠讚

Lara

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I will stay again everything was near walking distance
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月26日回覆
Dear Lara, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. We are glad that you appreciated our convenient location. Thank you for being our guest, and we hope to have you return soon.Sincerely,Hotel Management

4/10 不太好

Jeff

商務旅客
不喜歡:整潔度、設施服務和住宿環境和硬體
It had a kitchenette, but i had to go down to the front desk and borrow, pots, pants, plates , utensils etc. everything. there was nothing in the room. The room smelled like smoke even after they cleaned it 2x, the top of the frig was dirty, had crumbs and hair on top, TV remote was broken, there was no breakfast in the morning, the property was terrible looking, trash all over, there was a screen from on of the rooms on the ground, one of the light fixtures was broken and had capped live wires exposed outside. There was always an employees beat up car parked by the front door most days. I will never stay there again. Oh i was told that I would not get a refund if i checked out early because i booked it via Expedia, the next day I checked out and they gave me a credit with no questions.
於 2024 年 3 月住了 6 晚
Hotel Management 於 2024年3月23日回覆
Dear Jeff, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing each concern you mentioned with our team to ensure improvements are made promptly. Rest assured, cleanliness and room amenities are top priorities, and we're working diligently to rectify the issues you encountered. Additionally, we have addressed the parking situation and are taking steps to enhance the overall appearance of the property. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

10/10 有夠讚

Samir

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Gerard

家庭旅遊
喜歡:設施服務
Great place to rest
於 2024 年 3 月住了 1 晚

6/10 一般般

kevin

不喜歡:整潔度和住宿環境和硬體
Halls and grounds are filthy. Pictures online portray much larger rooms than actually there
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月8日回覆
Dear Kevin, We apologize for your disappointment with the hallways and grounds. While we strive to represent our rooms online accurately, we understand your frustration. Our team continuously works to maintain cleanliness and ensure guest satisfaction. Your feedback is valuable to us as we aim to improve our services. We appreciate your understanding and hope you'll give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

6/10 一般般

Erika

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
No remote and heat or cold didn't work .
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月5日回覆
Dear Erika, We apologize for the inconvenience you experienced with the lack of a remote and your room's heating/cooling system. Your comfort is our priority, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will address these issues promptly with our maintenance team to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. Sincerely,Hotel Management

10/10 有夠讚

Gerard

Great place to stay I been going for the last 2 months
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月4日回覆
Dear Gerard, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

6/10 一般般

Jerry

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
於 2024 年 3 月住了 1 晚

6/10 一般般

Surya

喜歡:整潔度、員工素質和住宿環境和硬體
Just for stay its not bad. Should have zero expectations on Breakfast while staying here.
於 2024 年 2 月住了 2 晚
Hotel Management 於 2024年2月29日回覆
Dear Surya, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

6/10 一般般

Olvia

喜歡:員工素質
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Nicholas

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Customer service was very accommodating and friendly. Rooms were very clean. I enjoyed my stay!
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Erika

於 2024 年 2 月住了 1 晚

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚

8/10 不錯哦

JAYSON

喜歡:整潔度和員工素質
Was a okay stay besides ppl in the stairwell laying on the floor, bad odor in halls.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月9日回覆
Dear JAYSON, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and were pleased with the staff and clean rooms. However, we hope you will accept our apologies for the inconvenience caused with the smell in the common areas of the hotel and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

4/10 不太好

Cesar

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Louis

喜歡:整潔度、設施服務和住宿環境和硬體
If was a good value
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月31日回覆
Dear Louis, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and complementary features such as hotel prices make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely, Hotel Management

4/10 不太好

lauren

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The exterior of this property was inviting and attractive. The front desk young man was professional and friendly. The hotel itself was creepy, dingy, and very outdated. The room was the same, dingy and outdated. The carpet was old and worn. The bathroom didn’t appear to be clean or sterile. Although we didn’t use the kitchen area, it too was old and worn. My daughter beggged to leave because she was so grossed out by it. Fortunately we only needed a place to sleep and were able to leave in the morning. The site said free breakfast which was coffee, granola bars and packaged muffins. We would never stay here or stay in this chain again.
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月30日回覆
Dear lauren, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

10/10 有夠讚

Richard

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was good.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Melquan

於 2024 年 1 月住了 1 晚

10/10 有夠讚

Paul

情侶出遊
喜歡:整潔度、員工素質和設施服務
Clean safe staff is great
於 2024 年 1 月住了 3 晚
Hotel Management 於 2024年1月24日回覆
Dear Paul, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 有夠讚

Lawrence

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff is great. Very clean rooms, safe and comfortable
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Dekwan

喜歡:員工素質和住宿環境和硬體
於 2024 年 1 月住了 7 晚

2/10 很糟糕

Saugata

不喜歡:整潔度、員工素質和住宿環境和硬體
No breakfast was available
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月15日回覆
Dear Saugata, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

8/10 不錯哦

Felix

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 2 晚

10/10 有夠讚

Terra

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was nice!!
於 2023 年 12 月住了 2 晚
Hotel Management 於 2024年1月10日回覆
Dear Terra, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

2/10 很糟糕

joe

情侶出遊
不喜歡:員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Shaquita

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

8/10 不錯哦

Lisa,Covington

喜歡:整潔度、員工素質和住宿環境和硬體
Situated up on a hill away from highway and noise is minimal. Exit off the Rte 8 highway is directly across from the hotel, making it very convenient. There is no restaurant on site, but there are many within about a mile and two grocery stores. Also stores are on this road (Bridgeport Ave). Front desk is very responsive to questions and needs.
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Ayako

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

George

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great Value
Room was clean. Check-in fast and efficient. Service staff friendly. Only negative surprise was “breakfast” - mini-muffins, granola bars, and instant coffee.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月28日回覆
Dear George, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Also, it is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

10/10 有夠讚

Renan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Muy bonito
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Melvin

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Tahid

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Yakov

於 2023 年 12 月住了 1 晚

6/10 一般般

Estefanía

於 2023 年 12 月住了 1 晚

4/10 不太好

carol

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
My first 2 nights I was in a dirty deferred maintenance room. The shower curtain rod was taped together and It caused it to lean oddly and the curtain would not even stay shut. Nobody had been cleaning the bottom outside of the toilet lots if dirt and hair. Smears all over the mirrored closet door in the room and the picture . The outside hallway had a horrid smell!! on my second night people were making all kinds of noise out in the hallway at 3:30 AM. Also upon my arrival I kept waiting and waiting for someone to check me in we even used the house phone to call the hotel to tell them we were standing at the check-in desk we could hear your phone call ringing and ringing but no answer. I was actually starting to get nervous that I couldn’t check in because there was literally no one coming to the desk. Ended up staying a third night and to be fair the room was beautiful and clean because it was a different room! Had checked out but then needed to stay an additional night and there was nowhere else to stay . The second room is how it is supposed to be. Extended-stay is usually beautiful and clean I will not stay here again because I don’t have any way of knowing what type of room I will get. I’m very disappointing because it always has been lovely to stay there but not anymore, If they can guarantee that I would get the second lovely room and not that disgusting first room then I would stay. Very very disappointment in extended stay. Until this I had trusted them.
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月24日回覆
Dear Carol, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 有夠讚

Margareth,Derby

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The studio was perfect, super clean. The staff was so friendly and efficient. Absolutely loved it!
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月23日回覆
Dear Margareth, We're truly honored to be your home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the room and location. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 有夠讚

Tanya

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Seyvion

於 2023 年 12 月住了 3 晚

4/10 不太好

Katherine

情侶出遊, 寵物同遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The trash from the previous residents hadn’t been emptied, lightbulbs didn’t work, the shower curtain was missing and the toiletries were minimal. Constant noise, even in the middle of the night, and obnoxious cooking food odors in the hallway.
於 2023 年 12 月住了 6 晚
Hotel Management 於 2023年12月23日回覆
Dear Katherine, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Also, we will instruct them to re-check the rooms before delivery. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management

2/10 很糟糕

Seyvion

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Chandana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Kenyon

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Elizabeth

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

Erwin

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

6/10 一般般

Oleg

家庭旅遊
不喜歡:住宿環境和硬體和客房舒適度
Not ready hotel room for receiving guests.
Hotel room wasn't ready for check in guests! There wasn't enough pillows for two person to sleep. I and my wife, we had terrible night by not sleeping with comfort as it was usually before.
於 2023 年 12 月住了 2 晚
Hotel Management 於 2023年12月8日回覆
Dear Oleg, Thank you for taking the time to review your stay. We apologize for the inconvenience this caused you and that you had to wait for your room. We appreciate your feedback and will use it to help us better our guest services. We look forward to your next visit to make it outstanding.Sincerely,Hotel Management

2/10 很糟糕

Richard

不喜歡:整潔度、員工素質和住宿環境和硬體
Nothing
於 2023 年 12 月住了 1 晚
Hotel Management 於 2023年12月7日回覆
Dear Richard, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management