After a frustrating experience at the Comfort Inn - Downtown Music Center, I arrived at Holiday Inn feeling uncertain—only to find out Expedia had canceled my reservation without notifying me. Thankfully, Carsen reassured me right away and smoothly secured a room. His professionalism and calm response instantly put me at ease.
Hervie and the other ladies on staff were exceptional throughout our stay. Their kindness, attention to detail, and genuine care ensured we felt truly welcomed and supported.
From check-in to check-out, every moment was smooth and enjoyable. The shuttle service was a game-changer—reliable, timely, and the drivers offered great advice for exploring the city. Although I missed one of my tours, I still had a wonderful experience, and I’ll absolutely return to this location in the future.