We can't explain how thankful we are for the love and care of Hotel Nikko Narita.
We took hotel shuttle bus to airport early in the morning. Once we checked in our flight, we realized our hand-carry bag was still on the bus!
As there was still some time before flight departure, we decided to take taxi back to the hotel. We called the hotel to explain what happened. We said we were coming back for our bag. We thought the bus would return hotel very soon. Then we could take shuttle bus to airport again.
However when we got back, we found the bus was still outside. The staff kept checking where the bus was. They were so concerned about our flight time.
It was Monday morning, the traffic was bad. We got more nervous since the next shuttle bus would leave soon. Time kept passing then the staff told us the bus was just down the hill but got stuck due to traffic jam. A senior member of the hotel approached us and said his staff was running down the hill to get our bag!
As the next shuttle would leave very soon, we got more frightened that if we missed the bus we would have trouble in our flight. Beyond our expectation, the senior staff offered to drive us to the airport if we couldn't catch the shuttle bus!
Eventually we saw the staff running back with our bag. He was covered with sweat. We didn't have time to say a BIG THANK YOU to all the staff who had helped us. We were so lucky to get on the bus in the last minute and went home safely.