While I was taking a nap,the phone rang and when I called back they accused me of making too much noise, allegedly, instead of the staff checking before calling and disturbing me,they had already ruined my sleep,very upsetting. And they had envelopes in my room I guess for a tip, ut a tip for what,noone helped me to carry my bags,or brung me coffee,and I had to call for blanket anf sheets for the sofa bed,so if stop asking for tips just for doing your job,you already get paid,but if someone wpuld have helped to carry my bags,with pleasure i would've tipped.At the end I didn't even get an apology for being accused of the noise i did not make.