池畔酒吧

邁阿密南灘皇家棕櫚喜達屋豪華精選渡假村的評分

4.5 out of 5

評論

7.8

不錯哦

10 分,有夠讚;1449 則評論中有 628 則" "
8 分,不錯哦;1449 則評論中有 359 則" "
6 分,一般般;1449 則評論中有 201 則" "
4 分,不太好;1449 則評論中有 114 則" "
2 分,很糟糕;1449 則評論中有 147 則" "

8.0/10

整潔度

8.2/10

員工素質

7.8/10

設施服務

7.8/10

住宿環境和硬體

8.0/10

環保程度

評論

8/10 不錯哦

boyang

團體旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
The hotel service is very good, and the beach is also very comfortable
於 2023 年 3 月住了 4 晚
Hotel Management 於 2023年3月20日回覆
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and I am grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

2/10 很糟糕

Lianxia

不喜歡:員工素質、設施服務和住宿環境和硬體
於 2022 年 3 月住了 5 晚

4/10 不太好

?

不喜歡:整潔度、設施服務和住宿環境和硬體
喜歡這家賓館靠海邊
於 2021 年 12 月住了 3 晚
Hotel Management 於 2021年12月27日回覆
感谢您抽出时间为我们的物业评分。 对于没有超出您的期望,我们深表歉意。 我们希望您在未来给我们第二次机会,为您提供更好的体验。

8/10 不錯哦

Catherine,Knoxville

喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 5 晚
Customer Service 於 2024年4月19日回覆
Catherine, thank you for choosing the Royal Palm South Beach Miami for your recent stay and for taking the time to rate your experience. We're delighted that your visit met your expectations and hope that our hotel enhanced the enjoyment of your time in Miami. Whether you were captivated by our Art Deco architecture, the stunning sea views, or the hospitality extended by our team members, it would be our pleasure to welcome you back for another memorable stay. We're always eager to make your time with us feel special and distinct.

10/10 有夠讚

Vi

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
於 2024 年 4 月住了 2 晚
Customer Service 於 2024年4月17日回覆
Vi, we're thrilled to hear you enjoyed your stay at the Royal Palm South Beach Miami. It's always a pleasure to offer our guests a comfortable and pleasing experience. We appreciate you taking the time to share your impressions and look forward to making your future visits just as enjoyable. Thank you!

10/10 有夠讚

claudia,Independence

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月12日回覆
Thanks for the fantastic rating, Claudia!It's outstanding we could exceed your expectations during your stay at Royal Palm South Beach Miami. We're all looking forward to your next stay with us.

10/10 有夠讚

Hashim

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent staff, amazing beach front hotel with plenty of walkable shopping and dining nearby!
於 2024 年 4 月住了 4 晚
Customer Service 於 2024年4月8日回覆
Hashim, it's great to hear you found the beachfront location of Royal Palm South Beach Miami to be advantageous, coupled with an excellent selection of shopping and dining options within walking distance. We're absolutely delighted that our team members were able to contribute positively to your experience. Your kind review is much appreciated, and we can't wait to welcome you back to the Royal Palm South Beach Miami for another fantastic stay.

10/10 有夠讚

Alex

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is great! Price was very reasonable.
於 2024 年 4 月住了 6 晚
Customer Service 於 2024年4月9日回覆
Alex, we're thrilled to hear that the strategic location and affordable pricing of Royal Palm South Beach Miami met your expectations. Our aim is to provide excellent value in one of Miami's most desirable areas, and it sounds like we hit the mark during your stay. We look forward to potentially being your preferred choice of accommodation the next time your travels bring you to South Beach.

10/10 有夠讚

Nikola

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel and friendly staff
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年4月5日回覆
Nikola, your feedback truly brightens our day! It warms our hearts to see you enjoyed your stay at Royal Palm South Beach Miami. Your praise adds value to the dedication of our team members and the ambiance they work so diligently to maintain. We can't wait to host you again on your next visit and continue exceeding your expectations!

6/10 一般般

Taylor

喜歡:整潔度和員工素質
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年4月1日回覆
Taylor, we value your recent stay and the rating you've given us. As we're always aiming to provide the best experiences, we'd certainly appreciate any specific feedback regarding your stay. This will greatly assist us in enhancing our offerings to future guests. Anytime you'd like to share more about your experience, please feel free to do so. Best regards.

10/10 有夠讚

Jan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年4月1日回覆
Jan, it's wonderful to know that your stay at Royal Palm South Beach Miami lived up to your expectations! We trust you enjoyed all we have to offer, from our prime South Beach location to our inviting ambiance. We sincerely appreciate your high rating and welcome you to join us again soon for another memorable visit. Thank you for choosing us for your Miami getaway.

8/10 不錯哦

Dorinda

家庭旅遊
喜歡:整潔度和員工素質
It had great access to the beach. It was walkable to everything we wanted to do. It was a fun vibrant area but quiet for sleeping in the room.
於 2024 年 3 月住了 4 晚
Customer Service 於 2024年3月29日回覆
Dorinda, thank you for taking the time to write about your stay at Royal Palm South Beach Miami. It's fantastic to read how much you appreciated our convenient beach access and proximity to local attractions. We especially love knowing that the lively yet peaceful ambience of the area added to your enjoyment, and that, at the same time, the tranquility of your room provided the perfect setting for a restful night's sleep. We look forward to welcoming you back on your next beach vacation.

10/10 有夠讚

Alexandre

喜歡:整潔度、員工素質和住宿環境和硬體
Super beau site
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月30日回覆
Alexandre, it's wonderful to hear you found the Royal Palm South Beach Miami captivating. We are dedicated to offering an exceptional experience for all our guests. Your feedback is invaluable to our continuous pursuit of excellence. Looking forward to your return in the future.

10/10 有夠讚

Helge

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 8 晚
Customer Service 於 2024年3月29日回覆
Helge, it's fantastic to see that you had a 5-star experience at the Royal Palm South Beach Miami! Your high rating speaks volumes, and we want to express our utmost gratitude for your kind acknowledgement. We eagerly look forward to welcoming you back to create more wonderful memories for you. Safe travels!

10/10 有夠讚

Seth

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is beautiful and the staff is so personable. I look forward to my next stay again in a few weeks when I come back to Miami Beach for a convention I am working.
於 2024 年 3 月住了 1 晚
Property Management 於 2024年3月26日回覆
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your stay with us! Your kind acknowledgment of the service of our associates is very much appreciated. We certainly make every effort to deliver the highest standard of customer service to all our guests, and it is always encouraging to receive such compliments and comments. Thank you for your review, and we look forward to welcoming you back in the future!

2/10 很糟糕

Tamer

團體旅遊
不喜歡:整潔度、員工素質和住宿環境和硬體
Hotel people harrased us and they mangment said they would give us credit but we booked through third party If someone can call me please 3309795524
於 2024 年 3 月住了 3 晚
Property Management 於 2024年4月3日回覆
Thank you for taking the time to write a review. You are right to expect better service from us, and we are disappointed to learn that you did not have a positive experience. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to demonstrate the high level of service we normally provide.

10/10 有夠讚

Andrey

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Beautiful place and very kind concierge, plus upgraded to better room overlooking The beach
於 2024 年 3 月住了 8 晚
Customer Service 於 2024年3月27日回覆
Andrey, it's great to hear that you enjoyed your stay at the Royal Palm South Beach Miami. Our team members put a tremendous amount of effort into creating wonderful experiences for guests, so your comments about the concierge are highly appreciated. Also, we're pleased to know you appreciated the upgrade and the majestic beach views from your room. We look forward to providing another memorable stay upon your return.

6/10 一般般

Luis Porfirio

於 2024 年 3 月住了 5 晚
Customer Service 於 2024年4月14日回覆
We appreciate you taking the time to share your feedback, Luis.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 有夠讚

Ashley

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Best customer service very welcoming front the front desk guy to valet best hotel in south beach would definitely recommend and stay again ocean view was everything
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月26日回覆
Ashley, your high praises for Royal Palm South Beach Miami are unequivocally gratifying. It's uplifting to hear that our welcoming reception and valet services contributed significantly to your experience. Recognizing us as the best hotel in South Beach is an attribute we don't take lightly. We're thrilled that the ocean view lived up to your expectations and that you'd wholeheartedly recommend us. Thank you for choosing us for your stay, and we eagerly await your next visit.

8/10 不錯哦

Jennifer

家庭旅遊
喜歡:員工素質
My dead bolt lock didn’t work
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月19日回覆
Jennifer, thanks for sharing your experience with us. We're grateful for your feedback and understand that encountering issues with your room's security features, such as the door lock, would be inconvenient. Our team members take your safety seriously and are always on hand to assist with such matters. We appreciate your patience and will ensure feedback like yours is used to improve our service quality. It would be our pleasure to show you our high standards of service should you choose to return to Royal Palm South Beach Miami.

10/10 有夠讚

Chris

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Expensive but nice.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月19日回覆
Chris, thank you for taking the time to share your thoughts. It's wonderful to learn you found the Royal Palm South Beach Miami to be a pleasant place to stay. While we strive to provide exceptional experiences that represent good value, we understand that perspectives on price can vary. We hope your visit to Miami was enjoyable and look forward to offering you a warm welcome again in the future.

6/10 一般般

KARINA

於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月20日回覆
Karina, thank you for your rating. It appears that your stay may have been satisfactory but there remains room for notable improvements. Without specific feedback, it's hard for us to understand where we may have fallen short, but rest assured, we deeply value your input. During your next stay, please don't hesitate to communicate any specific needs or concerns with our attentive and welcoming team of colleagues. We're continually striving to enhance our guest experience and your insights are crucial in that process. Thank you once again for choosing to stay with us.

10/10 有夠讚

Aneliya

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful customer service and ideal location!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月17日回覆
Aneliya, thank you so much for your excellent rating and lovely comments about the Royal Palm South Beach Miami. We're thrilled you appreciated our exceptional customer service and prime location. Our team members are always willing to go the extra mile to ensure your stay is memorable, and we're pleased they made a positive impression.The location is indeed one of our key attributes. Being located in the heart of South Beach not only offers convenient accessibility to the best of Miami's attractions, but it also provides a spectacular setting that enhances your holiday experience.We're looking forward to welcoming you back for yet another impeccable stay at Royal Palm South Beach Miami.

2/10 很糟糕

Earl

親子旅遊
不喜歡:員工素質
I called several times to confirm they had valet at the hotel before we srrived. When we arrived, we were told there is no valet available. The parking garages in the area are closed. They told me to try another hotel. The hotels in the area said they only valet for their own guests. This is not what I expect when paying Bonvoy prices.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Earl, your experience with the parking situation is regrettable, and we understand the inconvenience it must have caused. Our ultimate intention is to provide seamless services to our valued guests and it's evident that this wasn't your case with regards to the valet service. We'd want to assure you that your feedback is being taken seriously and we'll look into ways to provide clearer communication regarding such facilities in the future. The last thing we desire is for our guests to feel uncatered for at any point during their stay because of a lack in the services that they expected.

2/10 很糟糕

Tejasvita

不喜歡:整潔度、員工素質和住宿環境和硬體
The room is shabby and didn’t have amenities in the bathroom and we had to request them separately . The beach service is bad and they charge you $25 for the umbrella. They were running out of towels, and so they never provided us towels at the beach on time. Not worth your money which is almost equivalent to its adjacent hotels that have better service.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月17日回覆
Tejasvita, the team deeply regrets to hear that your experience did not live up to expectations, especially with regard to room quality and beach amenities. Our intention is to provide an appealing and convenient atmosphere for our guests, and your feedback helps us understand where we can improve. It's concerning that you experienced delays with the provision of beach towels, as we strive to offer prompt services to our guests. Please note that the umbrella charge is in line with the local norm for beach services. Your comments about overall value will be thoroughly reviewed to ensure we're competitively positioned amongst neighborhood establishments. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in our facility.

10/10 有夠讚

Dijana

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Royal Palm is on amazing place ch lose to everything walking distance. Love it!
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月13日回覆
Dijana, it's great to hear that you enjoyed your stay at Royal Palm South Beach Miami. Your words describing our fantastic location certainly bring a smile to our faces. We take pride in providing a prime spot that's within easy reach of the heart of Miami. Thank you for sharing your love for our establishment. Next time you're in Miami, we hope Royal Palm South Beach is your first choice.

10/10 有夠讚

Richie,clifton park

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice beach access
於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月11日回覆
Richie, it's fantastic to hear you appreciated the easy beach access at Royal Palm South Beach Miami. Being conveniently located by the shore is one of the pleasures we are delighted to share with our guests. We hope you found time to relax, soak up some sun, and fully enjoyed the scenic vistas. Looking forward to your next seaside escape with us!

10/10 有夠讚

Brandon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月9日回覆
Brandon, thank you for your outstanding rating. It's heartening to know that your experience at the Royal Palm South Beach Miami surpassed expectations. Our team strives to create memorable stays for our guests, and it seems we succeeded in your case. We truly look forward to the opportunity of welcoming you back for another exceptional stay. Your feedback is much appreciated. Safe travels!

2/10 很糟糕

Victoria

家庭旅遊
不喜歡:住宿環境和硬體
So disappointing for Marriott. Rooms were unclean and run down . No service on the beach. Honestly a wast of my money for a vacation.
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月7日回覆
Victoria, we deeply regret to hear that your stay didn't meet your expectations. It is of utmost importance that our guests feel comfortable in their surroundings and we sincerely apologize for any issues you encountered with the cleanliness of the room.We strive to provide an enjoyable beach experience for all our guests, and we're sorry that this was not the case during your visit. Please rest assured, our team members are working tirelessly to improve our services and upkeep of the premises.We value your feedback and the time you took to share it, as it helps us identify areas in which we can better our guest experience. Please give us an opportunity to amend past oversights and create a much more improved experience on your future visits.

10/10 有夠讚

amber

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月7日回覆
Amber, we're thrilled to hear about your wonderful experience at Royal Palm South Beach Miami! Your kind words serve as encouragement to our team who strives to provide each guest with a memorable stay. Your satisfaction is always our top priority, and your review reaffirms the hard work we put in each day. We hope your travels bring you back to us for another outstanding stay!

6/10 一般般

Tyiska,atlanta

喜歡:整潔度和員工素質
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月8日回覆
Thank you for sharing your feedback, Tyiska!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 一般般

Raymon

情侶出遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Construction overhead and the front desk treated me like i was lying said id need to pay a fee to change rooms. A let down for the money…
於 2024 年 2 月住了 4 晚
Customer Service 於 2024年3月7日回覆
Raymon, we appreciate your feedback and your intention to convey your experiences. We are truly sorry to hear that you encountered inconvenience owing to some renovations happening in our hotel. It is indeed our aim to provide a hassle-free stay, and we apologize if your experience didn't meet that expectation. We also sympathize with your disappointment regarding the room changing process and would like to clarify that it's standard procedure sometimes influenced by a number of varying factors. Our team is trained to exhibit utmost respect and professionalism, and any impressions of disbelief are certainly unintentional. We would love to have another opportunity to serve you better and are confident in our ability to provide a more satisfying experience. Thank you once again for your time in sharing your observations.

8/10 不錯哦

Raghu

於 2024 年 3 月住了 2 晚
Customer Service 於 2024年3月26日回覆
Raghu, it's certainly a pleasure to receive your positive rating of the Royal Palm South Beach Miami. While we would love to receive specific feedback to better understand the details of your stay, we truly appreciate your time in evaluating our hotel. We hope that your overall visit was a special one, and that the unique charm of the Royal Palm South Beach Miami added to your enjoyable experience. We look forward to welcoming you back for an even more individualized and exceptional stay next time.

10/10 有夠讚

Ivan

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved my stay. Front desk crew was extremely helpful, in fact the entire work crew was. Room was nice and clean, location was prime, pool and beach action was action was top notch. I hope to be able to return!
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Ivan, thank you for sharing your highly positive experience at Royal Palm South Beach Miami. We're overjoyed to learn that our front desk team was instrumental in elevating your stay, and that you found our extraordinary location to your liking. It's wonderful to hear your accommodation was immaculate and our pool and beach amenities met your high expectations. We eagerly look forward to the pleasure of welcoming you back for another splendid stay.

8/10 不錯哦

stavroula

喜歡:整潔度和住宿環境和硬體
Nice hotel Until next year!!!
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月4日回覆
Stavroula, we're thrilled to hear you had a pleasant stay at Royal Palm South Beach Miami. It's heartening to know that our efforts to create a wonderful hotel experience resonated with you. Your anticipation for another visit next year is truly motivating for our team members. Until then, we wish you all the best!

8/10 不錯哦

rubeana

家庭旅遊
喜歡:住宿環境和硬體
不喜歡:整潔度
The hotel was relaxing and the pool was wonderful, however I stayed for three nights and not once was my room cleaned even after I asked the staff cleaning worker.
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年3月3日回覆
Rubeana, we're thrilled to hear you found the Royal Palm South Beach Miami to be a relaxing environment and took great pleasure in our pool. We're deeply disappointed to hear about your experience with maintaining cleanliness during your stay. We assure you that our team is committed to top-notch service and your remark about room cleanliness will be addressed to ensure better coordination. Despite this, we trust you have been able to enjoy the rest of Miami; our sincere hope is to have the pleasure of hosting you again under more favourable circumstances.

10/10 有夠讚

Steven

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Restaurant and bar on site was amazing. Music, decor and ambiance for breakfast, lunch and dinner. Cannot say enough about the staff.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月2日回覆
Steven, thank you for sharing your positive experience at Royal Palm South Beach Miami. It's truly heartening to hear that the on-site restaurant and bar exceeded your expectations with their ambiance across all meals of the day. We're also delighted to learn that our team members made a remarkable impression on you. Your feedback is much appreciated and it will absolutely be shared with the team to continue inspiring outstanding service. Looking forward to welcoming you back on your next visit to South Beach.

8/10 不錯哦

Ewa

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 3 晚
Customer Service 於 2024年2月29日回覆
Ewa, it's delightful to hear that you had a pleasant stay at the Royal Palm South Beach Miami. Your generous rating is very much appreciated. It's a pleasure to know that we could meet your expectations. Do revisit us, we would be thrilled to create another memorable experience for you.

4/10 不太好

stephen

家庭旅遊
不喜歡:整潔度和住宿環境和硬體
the property is old and the price is expensive
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月2日回覆
Stephen, we appreciate you sharing your viewpoint. It seems the hotel's age has contributed to an impression that deviates from its intended charm, which we regret. Regarding cost, our pricing reflects the high-quality offerings and experience we strive to provide. We're always working towards improving and your feedback will be taken into consideration. We hope to have another opportunity to host you and demonstrate the true value we offer.

10/10 有夠讚

lisbeth

喜歡:整潔度、員工素質和住宿環境和硬體
Really cozy place
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Lisbeth, we're thrilled to know that you found Royal Palm South Beach Miami to be such a snug and intimate setting. We always aim to create a warm and inviting atmosphere for our guests, and it's lovely to know we have been successful in that regard for you. Hope to host you again soon for another delightful stay.

10/10 有夠讚

Kiara

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
we will stay here again when we come back
Customer Service 於 2024年2月24日回覆
Kiara, it's wonderful to hear that you're considering the Royal Palm South Beach Miami for your future visits. We appreciate your brief yet affirming comment. Our team members look forward to offering you the same welcoming service and enjoyable environment you've experienced previously. Thank you for considering us as your go-to place. We're eagerly waiting to serve you again on your next visit!

2/10 很糟糕

Shernae

團體旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hotel is outdated. Housekeeping doesn’t clean properly. Furniture in the rooms are filthy and there is poor lighting in the rooms. Found bed bugs the first night and took videos and sent them to management. Management says pest control didn’t find any but of course they didn’t as bed bugs hides during the day and comes out at night. Beware of room 436 I feel bad for anyone that stays in that double bed room as they will take the bed bugs back home with them because they have made the room available again. First and last time staying here please do yourself a favor and book elsewhere it is not worth it.
於 2024 年 2 月住了 3 晚
Property Management 於 2024年3月11日回覆
Thank you for sharing your concerns over your experience Shernae. We certainly do not take these situations lightly and act immediately on any reports we receive. Like every hotel, we have processes in place to prevent the presence of pests and monitor and treat our building regularly. We appreciate your feedback and hope to welcome you back to our property for a more enjoyable stay in the future.

4/10 不太好

Bryan

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
A
於 2024 年 2 月住了 5 晚
Customer Service 於 2024年2月22日回覆
We appreciate the feedback, Bryan.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

4/10 不太好

Domenico

不喜歡:住宿環境和硬體
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月22日回覆
We appreciate you sharing your concerns with us, Domenico.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 一般般

Rutvik

It was alright
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月19日回覆
Rutvik, thank you for taking the time to share your experience. It sounds like your stay was somewhat satisfactory, but didn't quite meet your expectations. We always aim to provide memorable experiences, so please know any feedback is helpful in improving and creating a more fulfilling stay. We urge you to let us know during your next stay if you have any concerns, so we can immediately address them. We know we can make your next visit more enjoyable. Best Regards.

4/10 不太好

Isaak

情侶出遊
The staff were wonderful. The rooms were dated a barely functional
於 2024 年 2 月住了 6 晚
Customer Service 於 2024年2月19日回覆
Isaak, it's good to hear that our team members were able to provide a superb experience for you. However, we acknowledge your concerns about the room conditions. Our goal is to create a comfortable stay, and it seems we fell short with the room functionality this time. We have taken note of your feedback and we're working towards improving our rooms, maintaining the charm yet ensuring modern convenience. We hope you will grant us another opportunity to better serve you in the future.

4/10 不太好

Jose

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Too expensive for what it is. Room looks like a motel room not fancy at all and too much noise.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日回覆
Jose,We value your feedback and want to assure you that we take all guest evaluations seriously. We're truly sorry that the overall ambiance and noise level fell short of your expectations. We always strive to deliver a pleasurable and serene environment that reflects the uniqueness of the setting.We further acknowledge that the quality of our rooms plays a crucial role in providing a satisfying stay to our guests. It's important to note that our rooms are intended to reflect a blend of modern functionality and laid-back comfort.Moreover, our pricing is influenced by various factors like proximity to the beach along with other amenities. Even though we understand that the price may seem high, we believe with everything we provide, it offers great value.Lastly, our team members are always available to assist in making your stay as comfortable and enjoyable as possible. We hope we'll have the opportunity to provide a more enjoyable experience on your next visit. Your observations will be considered as we continue to improve our services. Thank you for letting us know how we can enhance your Royal Palm South Beach Miami experience.

8/10 不錯哦

Peter

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I was unable to receive late check out due to my room class 'being sold out' despite seeing on expedia availability for that exact room.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月19日回覆
Peter, your feedback is greatly appreciated. We understand your disappointment regarding the unavailability of a late checkout option. Our aim is to facilitate guest requests whenever possible. It is, however, dependent on the room's availability at the specific time of request which can fluctuate. While you observed availability online, reservations can change rapidly. Rest assured, the valued team members at Royal Palm South Beach Miami consistently strive for complete guest satisfaction. We encourage you to speak with a team member regarding available options during your next visit. Your patronage and understanding are cherished.

10/10 有夠讚

Tishell

喜歡:整潔度、員工素質和住宿環境和硬體
Customer Service 於 2024年2月19日回覆
Thank you for the perfect rating, Tishell!We are very pleased to hear that you had a wonderful stay at Royal Palm South Beach Miami. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 有夠讚

Dawid

於 2024 年 2 月住了 2 晚
Customer Service 於 2024年3月22日回覆
Dawid, it's fantastic to see your perfect rating of the Royal Palm South Beach Miami. We sincerely appreciate you taking the time to rate your experience and hope to warmly welcome you back on your next visit to Miami. Your continued patronage of our historic resort, with its prime beachfront location and exemplary team members, really means a lot to us. Thank you.