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洛伊斯邁阿密海灘飯店 - 南灘的評分

4.5 out of 5
洛伊斯邁阿密海灘飯店 - 南灘
1601 Collins Ave, Miami Beach, FL

評論

8.8

有夠讚

10 分，有夠讚；3345 則評論中有 2177 則" "
8 分，不錯哦；3345 則評論中有 609 則" "
6 分，一般般；3345 則評論中有 266 則" "
4 分，不太好；3345 則評論中有 151 則" "
2 分，很糟糕；3345 則評論中有 142 則" "

9.0/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.0/10

住宿環境和硬體

8.8/10

環保程度

評論

10/10 有夠讚

fei

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I like it to be quiet at night and parking is very convenient
於 2024 年 1 月住了 2 晚
Erick 於 2024年3月24日回覆
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

XIAOXIA

於 2023 年 8 月住了 1 晚
Danay 於 2023年9月21日回覆
Thank you for your review

6/10 一般般

Shujian

家庭旅遊
不喜歡：員工素質和住宿環境和硬體
很旧，第二天只给2条小毛巾，隔壁有一个婴儿经常哭，狗又叫，我提议换一间房，最后都没有换成。
於 2023 年 8 月住了 3 晚
Erick 於 2023年8月31日回覆
thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 有夠讚

Yuan

寵物同遊, 家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
於 2023 年 7 月住了 2 晚
Danay 於 2023年8月1日回覆
Yuan, thank you for your feedback

10/10 有夠讚

HAOZHONG，Brooklyn

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 7 月住了 3 晚
Danay 於 2023年8月1日回覆
Haozhong, thank you for your review

10/10 有夠讚

Tongxiang

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
wonderful experience
於 2022 年 11 月住了 3 晚
Bianca 於 2022年11月15日回覆
Thanks for staying with us. We appreciate your feedback!

4/10 不太好

yuhong

家庭旅遊
不喜歡：住宿環境和硬體
酒店陈旧，整体乱糟糟
於 2022 年 8 月住了 3 晚

6/10 一般般

Shan

於 2021 年 9 月住了 1 晚

10/10 有夠讚

Borui

於 2021 年 7 月住了 2 晚

10/10 有夠讚

Paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
star service agent 於 2024年4月18日回覆
thank you for your feedback!

10/10 有夠讚

Ronnie

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
I didn’t like having to pay so much for parking.
於 2024 年 4 月住了 1 晚
Loews Customer Service 於 2024年4月18日回覆
Ronnie, thank you for your feedback we will be sure to pass this information along to the corresponding department. We hope to welcome you back to the LOEWS Miami Beach Hotel soon.

10/10 有夠讚

Stephanie

家庭旅遊
喜歡：整潔度和員工素質
All around 5 stars!!
於 2024 年 4 月住了 1 晚
Star Service Agent 於 2024年4月16日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Sergio

喜歡：整潔度、員工素質和住宿環境和硬體
I had a wonderful experience with Loews hotel ! I’ll recommend this hotel to all my friends.
於 2024 年 4 月住了 3 晚
Star Service Agent 於 2024年4月16日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Ghaith

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awsome
於 2024 年 4 月住了 3 晚
Star Service Agent 於 2024年4月16日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

6/10 一般般

Alexander

家庭旅遊
喜歡：整潔度、員工素質和設施服務
不喜歡：住宿環境和硬體
Very good location, nice loby, pool, access to the beach. Room is very small, mirrors in the room, bathroom in poor condition; tiles are broken,bath better to be replaced by shower, silicon doesn’t look new, it all need to be renovated...
於 2024 年 4 月住了 4 晚
Erick 於 2024年4月15日回覆
Alexander, we're glad to hear that you appreciated our hotel's prime location, inviting lobby, pool, and beach access. However, we apologize for any disappointment with the size of the room and the condition of the bathroom. Your feedback regarding the need for renovations and improvements will be taken into consideration as we strive to enhance our guests' experiences. Thank you for sharing your thoughts with us.

2/10 很糟糕

Alina

家庭旅遊
不喜歡：員工素質
Never again - Horrifying experience!!! Incompetent staff and very nasty. My daughter and I were accused of making too much noise just trying to open our door at night as we were looking for our card key after a posh dinner at Rao's by a disgruntled neighbor- that then turned into being accused and threatened by security that my daughter threatened the neighbor. Lord it was scary and we did not feel safe after that. The pool was filled to helm with little kids ( a mother myself ) still can't justify $700 a night for getting peed on by a little one when I went in pool and there was barely any room in the pool. On top of that they charged an entire mini bar use we never touched. After the horrifying experience I checked out early and we moved to an amazing hotel instead. A friend that I made that works at that hotel suggested the other hotel - and they also confirmed staff is poorly trained in this establishment. Stay at the W south beach or the Ritz or anywhere else - Never ever again Loew's - disgraceful and shame on you
於 2024 年 3 月住了 5 晚
Erick 於 2024年4月15日回覆
Alina, we're truly sorry for the distressing experience you had during your stay. Your feedback is deeply concerning, and we'll address these issues internally to ensure they are not repeated. We appreciate you sharing your experience, and we understand if you choose not to stay with us again.

10/10 有夠讚

Madeline

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing location, very kid friendly. Poolside food was delicious. Overall enjoyed our experience. Pool was packed when we visited the Monday after Easter.
於 2024 年 4 月住了 1 晚
Loews Customer Service 於 2024年4月14日回覆
Madeline, we appreciate your feedback and will pass this information to the correct departments. We look forward to seeing you at the LOEWS Miami Beach Hotel once again.

8/10 不錯哦

nadege

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
rien pour poser les valises on signale qu on arrive à 3 avec une enfant de 5 ans et pas de lit sup on doit partager un king size et d ailleurs la taille de la chambre ne permettait pas l ajout d un petit lit
於 2024 年 4 月住了 4 晚
Loews Customer Service 於 2024年4月14日回覆
Nadège, merci d'avoir pris le temps de répondre à notre sondage et vos commentaires sont grandement appréciés. Nous transmettrons ces informations au service concerné afin d'améliorer notre service. Nous sommes impatients de vous accueillir à nouveau au LOEWS Miami Beach Hotel.

8/10 不錯哦

Gloria，Birmingham

家庭旅遊
喜歡：員工素質、設施服務和住宿環境和硬體
I was disappointed that we were not given new sheets for are bed! A option should have been displayed in are room! If you like new sheets please let housekeeping know!
於 2024 年 4 月住了 4 晚
Loews Customer Service 於 2024年4月12日回覆
Gloria thank you for your feedback, we will pass this information along to the correct departments. We look forward to welcoming you back to the LOEWS Miami Beach Hotel.

8/10 不錯哦

arnaud

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice stay at Loews hotel Well located in South Beach for business or leisure Nice room well designed and decorated Various facilities and restaurants It is not a boutique hotel more a resort center
於 2024 年 4 月住了 3 晚
Star Service Agent 於 2024年4月10日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

John

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent central location, fantastic staff and service.
於 2024 年 4 月住了 2 晚
Star Service Agent 於 2024年4月10日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Michael

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a wonderful experience at the Lowe’s Miami Beach Hotel. The service at this facility is excellent. The staff were great and very accommodating. The restaurants were top notch with a variety of food options on the menu. The entire facility was visually pleasing to the eyes. The pool area and the beach were very well maintained and presented you with an excellent vacation experience.
於 2024 年 3 月住了 5 晚
Star Service Agent 於 2024年4月10日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

April

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Best hotel in Miami Beach
於 2024 年 4 月住了 3 晚
Star Service Agent 於 2024年4月9日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Malissa

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel was located perfectly in South Beach. The staff was excellent as were the facilities.
於 2024 年 2 月住了 2 晚
Star Service Agent 於 2024年4月9日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Christopher，Atlantic Highlands

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location! Friendly staff!
於 2024 年 4 月住了 3 晚
Star Service Agent 於 2024年4月9日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

8/10 不錯哦

DAN

親子旅遊
喜歡：整潔度和住宿環境和硬體
Way too crowded and very expensive. Not even room enough to get a chair by the pool
於 2024 年 3 月住了 3 晚
Loews Customer Service 於 2024年4月12日回覆
Dan, thank you for taking the time to complete our survey. Your feedback is very important to us, and we will make assure this gets passed to the correct departments. We hope to welcome you back to the LOEWS Miami Beach Hotel.

10/10 有夠讚

David

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place to stay at in miami, ocean drive and Lincoln Rs are totally walkable. Lobby and downstairs area are like a Vegas property. The only thing that might seem an inconvenience was the size of the room, which is a little small compared to other resort hotels in the US.
於 2024 年 4 月住了 3 晚
Loews Customer Service 於 2024年4月12日回覆
David, thank you for taking the time to provide this feedback. We are glad to hear you enjoyed your overall stay with us. We look forward to seeing you again at the LOEWS Miami Beach Hotel.

10/10 有夠讚

Constanze

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Star Service Agent 於 2024年4月10日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Adebayo

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel amazing staff definitely my first choice
於 2024 年 3 月住了 6 晚
Erick 於 2024年4月8日回覆
Thank you for your 5-Star Rating!

6/10 一般般

Anna

家庭旅遊
The property is crowded. Our room had a dirty carpet that could easily be removed. No room key security in the elevator.
於 2024 年 4 月住了 4 晚
Erick 於 2024年4月8日回覆
We apologize for the inconveniences during your stay, including the crowded property and the lack of room key security in the elevator. Your feedback is valuable, and we'll work to address these issues to ensure a better experience for our guests in the future.

10/10 有夠讚

Erika

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had a mother daughter trip with my 10yr old this place definitely was safe for us and very accommodating. I didn’t have any issues, staff members were great and very kind. My daughter loved every moment of our stay.
於 2024 年 4 月住了 5 晚
Star service agent 於 2024年4月8日回覆
Thank you for your feedback and we are very pleased to hear you enjoyed your stay with us. We hope to welcome you back to the Loews Miami Beach soon!

10/10 有夠讚

Apurva

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property and great customer service. Best place to stay in Miami beach.
於 2024 年 4 月住了 2 晚
Erick 於 2024年4月7日回覆
Apruva, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Jeffrey

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great property and staff. Always a fantastic experience at this hotel
於 2024 年 4 月住了 4 晚
Erick 於 2024年4月7日回覆
Jeffery, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Tereza，Rio de Janeiro

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really love this resort!
於 2024 年 3 月住了 3 晚
Erick 於 2024年4月7日回覆
Tereza, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

6/10 一般般

thomas rogers

家庭旅遊
喜歡：員工素質
Front desk was amazing, room was clearly not cleaned well. Bartender at bar Collins was clearly intoxicated.
於 2024 年 3 月住了 2 晚
Erick 於 2024年4月7日回覆
Thomas, thank you so much for taking the time to leave us feedback. We hope to see you again soon!

8/10 不錯哦

Guri

商務旅客, 家庭旅遊
喜歡：整潔度和員工素質
Nice hotel but Small room. Charging $50 resort fee and additional $40 for an umbrella is exorbitant. $90 extra per day just to sit on the public beach. Also, medium drink at the beach is $40.
於 2024 年 3 月住了 4 晚
Erick 於 2024年4月7日回覆
Guri, thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 有夠讚

Jennifer

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location and beach access! The lounge chairs and additional $27 for umbrella worked well vs $200-$300 per day for beach bed…nice for a special occasion though. Lovely property and definitely opt for the included breakfast - the buffet was great. If you want to lounge close to the pool you need to sign in EARLY, most seats near pool were taken by 9am. The lawn has plungers but not great if you want to watch kids splash and they are close together. We had lunch and drinks at pool and the pricing was high as expected at a resort. Walgreens is at the corner so it’s easy to grab bottled waters, snacks etc we had a birthday dinner at Raos and it was fantastic - food service and atmosphere. Most nights we ate out on Espagnola Way which is an easy walk and so quaint. Loved our beach getaway. If you have a car and want to go downtown - design district has amazing high end shops and wynwood walls for street art and nightlife. South beach is always fun!
於 2024 年 3 月住了 4 晚
Erick 於 2024年4月7日回覆
Jennifer, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Solange

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We love Loews, we travel there every year! Service, location, food. Everything is amazing!!
於 2024 年 3 月住了 10 晚
Erick 於 2024年4月7日回覆
Solange, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Jillian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff. Excellent food options at the hotel and around. Clean rooms and I’m very picky about cleanliness. We had a wonderful visit!
於 2024 年 4 月住了 4 晚
Star service agent 於 2024年4月6日回覆
Thank you so much for your feedback

10/10 有夠讚

Patrick

S
於 2024 年 3 月住了 2 晚
Erick 於 2024年4月7日回覆
Patrick, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Angelika

家庭旅遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful place. Very well organized and very nice staff. Everyone always smiling and nice.
於 2024 年 4 月住了 4 晚
Star Service Agent 於 2024年4月6日回覆
Thank you for your kind words. We look forward to seeing you again

6/10 一般般

Alicja

家庭旅遊
I like going back to Lowe’s hotels, but I think rooms need to be updated and remodel and refreshed . Waiters at the pool not to friendly, drinks are getting worse to , very poor quality compare to previous years. For the money I paid for the room I would like to expect a little bit more.
於 2024 年 3 月住了 6 晚
Erick 於 2024年4月7日回覆
Alicja, thank you so much for taking the time to leave us feedback. We hope to see you again soon!

10/10 有夠讚

Janie

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 4 月住了 3 晚
Erick 於 2024年4月5日回覆
Janie, thank you for the 5 stars review.

4/10 不太好

James Francisco

不喜歡：整潔度、員工素質和住宿環境和硬體
Customer service was rude 1rst room was horrible!!! Move from 513 to 1528
於 2024 年 4 月住了 3 晚
Erick 於 2024年4月5日回覆
James, I do apologize about the experience you had with us. We hope to see you again.

10/10 有夠讚

michael，Palm Beach Gardensf

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place.
於 2024 年 4 月住了 1 晚
Loews Customer Service 於 2024年4月5日回覆
Michael, thank you for the feedback. We hope to welcome you back again soon!

10/10 有夠讚

Adebayo

喜歡：整潔度、員工素質和住宿環境和硬體
Amazing property staff where very helpful rooms where very clean
於 2024 年 3 月住了 4 晚
Loews Customer Service 於 2024年4月5日回覆
Adebayo, we appreciate your feedback and are glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 有夠讚

Dirk

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is one of the great traditional Miami Beach Hotels and it is managed very well. Staff is extremely friendly and helpful, the food is really good (quite pricey, though) and the location so close to all the shops and dining options is just fun. We'll be back!
於 2024 年 3 月住了 5 晚
Loews Customer Service 於 2024年4月5日回覆
Dirk, we appreciate you taking the time to give us feedback and are happy to hear you enjoyed your stay. We look forward to welcoming you back to the Loews Miami Beach Hotel.

10/10 有夠讚

Zezhao

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
beautiful
於 2024 年 3 月住了 2 晚
Erick 於 2024年4月7日回覆
Zezhao, thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

10/10 有夠讚

Andrew

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Family friendly
於 2024 年 4 月住了 3 晚
star service agent 於 2024年4月4日回覆
Thank you for your kind words

10/10 有夠讚

Jared

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful resort located in amazing South Beach
於 2024 年 3 月住了 5 晚
Star Service agent 於 2024年4月4日回覆
Thank you so much for your feedback! We truly appreciate it