Unfortunately, the staff member at the lobby on the day we arrived was discourteous and dismissive regarding our request to be moved from the second floor. Our room faced a noisy street, and although I asked to be relocated, she informed us that it could not be done until the following day. As a result, my husband and I were unable to sleep due to the excessive noise.
The next day, we were moved—however, once again to a room facing the same busy street. When I requested a quieter location, I was told that side of the hotel was reserved for Expedia guests, despite the fact that we had booked a total of four rooms for our entire family. It would have been helpful to know this policy in advance so we could have planned accordingly.
Ileana
10/10
Cuartos limpios y evcelente servicio
Marlyn
於 2025 年 7 月住了 3 晚
10/10
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Aquiles Octavio
於 2025 年 6 月住了 1 晚
10/10
Excelente servicio
Alberto
於 2025 年 6 月住了 1 晚
10/10
Buena ubicación, buen servicio del personal
Jorge Gerardo
於 2025 年 6 月住了 1 晚
10/10
Liz
於 2025 年 4 月住了 1 晚
6/10
Don’t like the attitude on personal staff
Maria Edith
於 2025 年 5 月住了 4 晚
8/10
Jorge
於 2025 年 5 月住了 1 晚
10/10
Luis
於 2025 年 6 月住了 5 晚
8/10
Me gustó mucho muy bonito hotel, volvería a ir sin duda si me toca estar por esa zona de Ciudad de México
Karen
於 2025 年 5 月住了 2 晚
10/10
Todo excelente gracias
Donato
於 2025 年 6 月住了 1 晚
8/10
Todo bien
Marco Antonio
於 2025 年 6 月住了 2 晚
10/10
El personal con muy buena actitud de servicio
Pablo Javier
於 2025 年 5 月住了 2 晚
8/10
It’s worth staying.
June
於 2025 年 5 月住了 3 晚
10/10
Matthew Silas
於 2025 年 5 月住了 6 晚
10/10
Eduardo
於 2025 年 5 月住了 1 晚
10/10
Excelente estancia para ir a la Basilica de Guadalupe
PCA
於 2025 年 5 月住了 1 晚
10/10
Everything
MIGUEL
於 2025 年 5 月住了 7 晚
8/10
Muy limpio sobre todo muy cerca la terminal del norte,muy accesible ,excelente confort en su cama ,agua caliente sobre todo limpieza e higiene