Overall is good. Location is perfect and convenient. Room is spacious. The only thing you need to consider is the shower. Their shower’s temperature is not stable and sometimes even no hot water at all. If you do not have high standard for shower, this is definitely a perfect hotel.
Hoi Lee
於 2023 年 11 月住了 3 晚
Mike 於 2023年11月22日回覆
Dear Hoi,We appreciate your feedback and giving us a perfect score. Thank you for bringing this issue to our attention, our Maintenance Team has checked the hot water in your room and unfortunately, it does take a little time to warm up so we will investigate further. We look forward to hosting you again soon. Have a great day!
8/10 不錯哦
真實旅客
商務旅客
2023年8月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2023 年 8 月住了 7 晚
gil 於 2023年8月30日回覆
Dear Guest,Thank you for the positive review! We are glad you liked your stay at The Great Southern Hotel Melbourne. We hope to welcome you back to The Great Southern Hotel Melbourne in the future. Regards, The Great Southern Hotel Melbourne
6/10 一般般
KUEN HAU
2022年11月25日
喜歡:員工素質
房內空氣糟糕,離市區近,方便的交通
KUEN HAU
於 2022 年 11 月住了 2 晚
Gil 於 2022年11月27日回覆
Hi Kuen,Thank you for your feedback. We apologise for any inconvenience you have experienced during your stay. We would like to share that our maintenance team have taken necessary action to rectify the room issue. We would love to hear more from you and obtain further details so we can follow up on your concern. Please contact our 24/7 reception or contact our reservations team via email. With Kind Regards, The Great Southern Hotel management
10/10 有夠讚
Gulliver
情侶出遊
2024年4月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location and shopping
Gulliver
於 2024 年 4 月住了 4 晚
Mike 於 2024年4月18日回覆
Hi Gulliver,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
8/10 不錯哦
Beverly
團體旅遊
2024年4月15日
喜歡:整潔度、員工素質和住宿環境和硬體
The staff at reception, housekeeping and in dining area were all courteous and happy to assist. The only drawback was lack of window in the room.
Beverly
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月16日回覆
Dear Beverly,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
8/10 不錯哦
Colleen
2024年4月12日
喜歡:整潔度和員工素質
Colleen
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月15日回覆
Dear Colleen,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
10/10 有夠讚
Dawn
情侶出遊
2024年4月12日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to Southern Cross Station. Easy walking to DFO and Marvel Stadium. Convenient dining options within the facility. Clean, friendly staff. Will definitely stay when next in Melbourne.
Dawn
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月15日回覆
Hi Dawn,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
10/10 有夠讚
Allan
2024年4月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very well appointed, clean, friendly
.
Allan
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月12日回覆
Hi Allan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
10/10 有夠讚
Estha
商務旅客
2024年4月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room was great, the property was great, reception and staff were great. Most of all, the location was great - close to all I required.
Estha
於 2024 年 4 月住了 5 晚
Mike 於 2024年4月11日回覆
Dear Estha,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
6/10 一般般
KIYOTAKA,oriono sumiyoshi osaka
2024年4月10日
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
フロントの対応がムカついた
KIYOTAKA
於 2024 年 4 月住了 4 晚
Mike 於 2024年4月11日回覆
Dear KIYOTAKA,Our sincere apologies; however, if you were mishandled by one of our staff, we will look into this matter right away. We hope to welcome you back again to our hotel soon. Have a great day!
6/10 一般般
Carol
2024年4月9日
喜歡:整潔度和員工素質
I didn’t like that my room was on the 100 level and i had to carry a heavy case down about 9 stairs. Probably my fault as i just asked for a room and took what i was given
Carol
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月11日回覆
Hi Carol,Thank you for staying with us. Please be informed that our front office team is available around the clock to assist you with any concerns you may have during your stay. We appreciate your feedback. Have a great day!
8/10 不錯哦
Paige,Gunnedah
2024年4月9日
喜歡:整潔度、員工素質和住宿環境和硬體
Paige
於 2024 年 4 月住了 4 晚
Mike 於 2024年4月11日回覆
Dear Paige,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
8/10 不錯哦
Kaye
團體旅遊
2024年4月9日
喜歡:員工素質、設施服務和住宿環境和硬體
Nice and clean
Kaye
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月9日回覆
Dear Kaye,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
10/10 有夠讚
Jenny
情侶出遊
2024年4月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great for an overnight FIFO for a gig. Great location, walking distance to Southern cross station and trams.
Staff really nice and helpful
Jenny
於 2024 年 4 月住了 1 晚
Mike 於 2024年4月8日回覆
Dear Jenny,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
10/10 有夠讚
Arvid
2024年4月5日
Arvid
於 2024 年 2 月住了 2 晚
Mike 於 2024年4月8日回覆
Dear Arvid,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
10/10 有夠讚
Joanne
2024年4月5日
喜歡:整潔度、員工素質和住宿環境和硬體
So close to Southern Cross station and trams.
My room was quiet and had what I needed. Just basically slept there as I was out during the days.
Joanne
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月8日回覆
Dear Joanne,We, at The Great Southern Hotel Melbourne, would like to extend our warm gratitude for giving us a perfect score as a reflection of your satisfaction while staying in our hotel. Please do visit us again next time, whenever you are here in Melbourne.
10/10 有夠讚
Brian
2024年4月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good hotel
Brian
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月4日回覆
Dear Brian,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
10/10 有夠讚
Gurinder
親子旅遊
2024年4月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
Gurinder
於 2024 年 4 月住了 2 晚
Mike 於 2024年4月3日回覆
Dear Gurinder,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
8/10 不錯哦
Hub
情侶出遊
2024年4月1日
喜歡:整潔度、員工素質和設施服務
It was okee
Hub
於 2024 年 3 月住了 3 晚
Kaye 於 2024年4月2日回覆
Dear Hub,Thank you for your ratings. We are delighted to know that you enjoyed your stay with us and we hope to serve you soon. If there’s anything else we can do to make your next stay better, please don’t hesitate to reach out!Kind regards,KayeThe Great Southern Hotel Management
10/10 有夠讚
alan
2024年3月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
i like staying there as central/re public transport and older building hotel so usauly fair prices i can afford as on agedpension etc
alan
於 2024 年 3 月住了 4 晚
Kaye 於 2024年4月2日回覆
Dear Alan,Thank you for sharing your feedback. We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Kind regards,KayeThe Great Southern Hotel Management
8/10 不錯哦
JUNKO
2024年3月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
サザンクロス駅の近くのホテルで、ロケーションが非常に良い。
JUNKO
於 2024 年 3 月住了 1 晚
Kaye 於 2024年4月2日回覆
Dear Junko,Thank you for your great feedback. We are looking forward to your next visit.Kind regards,KayeThe Great Southern Hotel
10/10 有夠讚
Kirsti Sunde
情侶出遊
2024年3月30日
喜歡:整潔度、員工素質和住宿環境和硬體
NIce stay for both location and the hotel itself:)
Kirsti Sunde
於 2024 年 3 月住了 3 晚
Kaye 於 2024年4月2日回覆
Dear Kirsti Sunde,Thanks for sharing your lovely ratings with us and the community. We hope to see you soon!Kind regards,KayeThe Great Southern Hotel Management
10/10 有夠讚
Vera
2024年3月29日
喜歡:設施服務和住宿環境和硬體
Great location staff very pleasant and room very clean. Stayed two nights and thoroughly enjoyed my stay.
Vera
於 2024 年 3 月住了 2 晚
Kaye 於 2024年4月2日回覆
Dear Vera,Thank you so much for taking the time to rate us. We hope to have you back with us soon!Kind regards,KayeThe Great Southern Hotel Management
10/10 有夠讚
Gaye
2024年3月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great position to everything.
Gaye
於 2024 年 3 月住了 1 晚
Kaye 於 2024年4月2日回覆
Dear Gaye,Your positive comments brightened our day! We strive to deliver exceptional experiences, and your contentment confirms that we're headed in the right direction. We can't wait to see you again and hopefully surpass your expectations.Kind regards,KayeThe Great Southern Hotel Management
10/10 有夠讚
Charlie
2024年3月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a safe, quiet place. Had an enjoyable stay. Thank you
Charlie
於 2024 年 3 月住了 1 晚
Kaye 於 2024年4月2日回覆
Dear Charlie,We are glad to have you as our guest. Thank you for your kind words. Please do not hesitate to visit us again next time. Kind regards,KayeThe Great Southern Hotel Management
10/10 有夠讚
Codey
2024年3月28日
喜歡:整潔度、員工素質和住宿環境和硬體
Great service
Codey
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月28日回覆
Dear Codey,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
10/10 有夠讚
brian
2024年3月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Great restaurant
brian
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月26日回覆
Hi Brian,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
8/10 不錯哦
Jean,Cronulla
2024年3月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Good value Good breakfastConvenient for train , tram and river
Jean
於 2024 年 3 月住了 4 晚
Mike 於 2024年3月25日回覆
Hi Jean,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
10/10 有夠讚
Prof Peter,Ringwood North
2024年3月24日
Prof Peter
於 2024 年 2 月住了 1 晚
Mike 於 2024年4月15日回覆
Dear Prof Peter,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
10/10 有夠讚
richard
家庭旅遊
2024年3月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is very convenient to the train station and Skybus, has friendly staff and a good breakfast
richard
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月22日回覆
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
8/10 不錯哦
Steve
2024年3月21日
Steve
於 2024 年 3 月住了 2 晚
Mike 於 2024年4月11日回覆
Dear Steve,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
10/10 有夠讚
Alison
情侶出遊
2024年3月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great locatio. Quiet and clean staff great
Alison
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月21日回覆
Dear Alison,It brings us great pleasure to learn that your stay at The Great Southern Hotel was enjoyable. This inspires us to keep giving each of our guests exceptional service. We look forward to hosting you again soon. Have a great day!
8/10 不錯哦
Gwen
2024年3月20日
喜歡:整潔度、員工素質和住宿環境和硬體
The shower was over the bath and very slippery. Not safe!
Gwen
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月21日回覆
Hi Gwen,Thank you for bringing this to our attention. We apologize for any inconvenience caused. However, we are glad to inform you that all our bathtubs are equipped with anti-slip measures. We take the safety of our guests very seriously and always try to ensure a comfortable and safe stay. Please let us know if there is anything else we can assist you with.
6/10 一般般
Monique
情侶出遊
2024年3月18日
不喜歡:員工素質和住宿環境和硬體
Room was ok. The floor in the room creaked as I walked. There was a few hairs left on the bathroom floor and a black curly hair on the bed sheets. The entrance to the hotel is full of people smoking at all times of the day. There is a guest laundry that charges $4 a load.
Monique
於 2024 年 3 月住了 3 晚
Mike 於 2024年3月20日回覆
Dear Monique,Thank you for your feedback. We want you to know that we take your concerns seriously, and we have informed our housekeeping team to investigate the matter. We would like to apologize for any inconvenience caused and assure you that we will take the necessary steps to address the issue. Please note that our front office team is available 24/7 to assist you with any concerns during your stay. They are always happy to help you in any way possible. Thank you for bringing this to our attention, and we look forward to hosting you again soon.
8/10 不錯哦
Craig
2024年3月18日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It serves a purpose for catch the train and skybus
Craig
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月18日回覆
Hi Craig,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too! We are looking forward to seeing you again here at The Great Southern Hotel soon. Have a great one!
10/10 有夠讚
John H,Frederick
情侶出遊
2024年3月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Funny elevator setup, specially if you are above 5th floor.
No freezer in fridge.
All lights always on after room service.
Programming of A/C not intuitive.
Loud bathroom exhaust.
John H
於 2024 年 3 月住了 7 晚
Mike 於 2024年3月18日回覆
Hi John,Thank you for choosing to stay with us and for sharing your valuable feedback. We understand that guests have different opinions. We appreciate your amazing rating and look forward to welcoming you back soon.
8/10 不錯哦
Chihiro
2024年3月15日
Chihiro
於 2024 年 3 月住了 1 晚
Mike 於 2024年4月4日回覆
Dear Chihiro,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
8/10 不錯哦
Johan
2024年3月14日
喜歡:員工素質
Dicht bij het Southercross station waar de Treinen en Bussen vertrekken Er zit een winkel certrum bij.
Johan
於 2024 年 3 月住了 3 晚
Mike 於 2024年3月15日回覆
Hi Johan,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
10/10 有夠讚
Charchita
2024年3月13日
It was good near the southern cross station and city which made my stay great.
Charchita
於 2024 年 3 月住了 3 晚
Mike 於 2024年3月19日回覆
Dear Charchita,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
8/10 不錯哦
Marise
2024年3月13日
喜歡:員工素質
不喜歡:住宿環境和硬體
Good location if you are going to marvel stadium.
Marise
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月13日回覆
Hi Marise,Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you had a great experience and we look forward to welcoming you back to our property soon.
8/10 不錯哦
John
2024年3月12日
I didn’t like the noise of footsteps pacing up and down in the room from above me , that continued until 1am in the morning until I yelled at them to shut up and and then they recommenced again at 5.30 am
John
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月13日回覆
Hi John,Thank you for staying with us. Please be informed that our front office team is available 24/7 to assist you with any concerns or issues, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.
8/10 不錯哦
Linda
家庭旅遊
2024年3月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Close to public transport
Clean and affordable accommodation
Helpful and friendly staff
Linda
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月12日回覆
Hi Linda,We are happy to know you had a great time spending the night here at The Great Southern Hotel. This fuels us to maintain our excellent service to all our guests. Our staff would like to extend their thanks too!
10/10 有夠讚
Deborah S.,St George
2024年3月10日
喜歡:整潔度、員工素質和住宿環境和硬體
.
Deborah S.
於 2024 年 3 月住了 3 晚
Mike 於 2024年3月11日回覆
Hi Deborah,Thank you for appreciating our hotel. We strive to meet every expectation of our guests. We are happy to have served you, and it will be a pleasure to host you again. Have a great day!
6/10 一般般
Kaoru
2024年3月8日
喜歡:整潔度和員工素質
Kaoru
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月11日回覆
Hi Kaoru,Thank you for taking the time to share your feedback on your recent stay and would love to learn more about the specific aspects of our service that may have fallen short of your expectations. Your detailed insights will aid us in enhancing our guest experience. We value your contribution and hope to welcome you back for an improved stay. Have a wonderful day!
6/10 一般般
Melinda
2024年3月7日
喜歡:整潔度
不喜歡:員工素質
Arrived at midnight from an international flight. Cold reception from the man behind the screen. Asked to complete safety questions and immediately felt that I'd chosen the wrong place to stay but too late to go elsewhere. Was asked for ID and a copy of my passport was taken. Uncomfortable about this given potential ID theft. I would like to know if the hotel then destroys this. Very noisy in the room with many doors banging, probably as the result of the strange open layout into a huge internal foyer. You get what you pay for... no frills. Won't return.
Melinda
於 2024 年 2 月住了 1 晚
Mike 於 2024年3月7日回覆
Hi Melinda, Thank you for sharing your experience. We apologize for any inconvenience during your arrival. To enhance security, guests are required to register at reception with a valid government-issued photo ID. Rest assured, guest information is securely stored for 14 days, accessible only to management, and promptly destroyed. We hope this addresses your inquiry. Additionally, our front office team is available to assist you with any concerns or issues you may have, such as noise disturbances during your stay. Our goal is to ensure you have the most comfortable stay possible. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.
8/10 不錯哦
Rosalee
團體旅遊
2024年3月7日
喜歡:整潔度、員工素質和住宿環境和硬體
It is so convenient to Southern Cross Railway Station. My two friends and I were very happy thank you. Lovely and clean, staff most helpful.
Rosalee
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月7日回覆
Dear Rosalee,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
8/10 不錯哦
Sheila
情侶出遊
2024年3月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spencer Street is a very busy thoroughfare. Noisy and dirty. I side the hotel you do not hear the noise
Sheila
於 2024 年 3 月住了 2 晚
Mike 於 2024年3月6日回覆
Hi Sheila,We're glad to hear you had a good time at The Great Southern Hotel. This motivates us to continue providing outstanding service to all of our guests. Our entire team would like to thank you! We hope to see you again at The Great Southern Hotel in the near future. Have an awesome day!
8/10 不錯哦
Emily
2024年3月5日
Emily
於 2024 年 2 月住了 3 晚
Mike 於 2024年3月26日回覆
Dear Emily,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.
6/10 一般般
Kevin
團體旅遊
2024年3月5日
不喜歡:住宿環境和硬體
Needs a little maintenance. Expensive for what it was
Kevin
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月5日回覆
Hi Kevin,Thank you for your feedback. We sincerely apologize that we didn't meet your expectations. Could you please provide us with more specific details about your stay? This will allow us to investigate and address the issue promptly. Please ask our friendly front office team, who are available 24 hours a day, if you need anything. We hope that you will still choose to stay with us next time you visit Melbourne.
8/10 不錯哦
Zenaida,Los Angeles
2024年3月4日
喜歡:整潔度
Convenient pick up point for our full day tour. Very close to landmarks and shopping areas. There’s a Skybus from the airport to Spencer St terminal walking distance to hotel.
Zenaida
於 2024 年 3 月住了 1 晚
Mike 於 2024年3月6日回覆
Hi Zenaida,Thank you for your glowing review! We're thrilled to hear that everything exceeded your expectations. Your satisfaction is our priority! We look forward to hosting you again soon.