電冰箱、微波爐、烤箱、爐台

阿魯加公寓 - 洛克威爾馬卡蒂的評分

4 out of 5
阿魯加公寓 - 洛克威爾馬卡蒂
Waterfront Drive, Rockwell Center, Makati, Manila

評論

9.2

太棒了

10 分,有夠讚;511 則評論中有 337 則" "
8 分,不錯哦;511 則評論中有 133 則" "
6 分,一般般;511 則評論中有 29 則" "
4 分,不太好;511 則評論中有 8 則" "
2 分,很糟糕;511 則評論中有 4 則" "

9.4/10

整潔度

9.2/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Felix

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great hotel at the heart of Manila.
Great hospitality. Great front desk services, particularly Miss Carol, tirelessly at helping me at getting the local calls through.
於 2019 年 8 月住了 1 晚
Raizelle Bolina 於 2019年9月20日回覆
Dear Mr. Felix, Thank you for coming home to Aruga by Rockwell. We are delighted that your stay has been beyond ordinary through the genuine caring service of our dedicated team members. We truly appreciate your time in sharing your experience. We value your loyalty and we look forward to welcome you again in the nearest future. Sincerely, Raizelle Bolina Quality Assurance Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and comfortable room. Close to shopping mall.
於 2019 年 6 月住了 2 晚
Raizelle Bolina 於 2019年7月9日回覆
Dear Valued Guest, Thank you for coming home to Aruga by Rockwell. We are delighted that your stay has been beyond ordinary. We truly appreciate your time in sharing your experience highlighting our convenient location, and the comfort and cleanliness of your suite. We value your loyalty and we look forward to welcome you again in the nearest future. Sincerely, Raizelle Bolina Quality Assurance Manager

10/10 有夠讚

Andy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
超值
於 2019 年 4 月住了 1 晚
Raizelle Bolina 於 2019年5月26日回覆
Dear Mr. Andy, Thank you for coming home to Aruga by Rockwell. We are delighted that your perfect rating was due to the value of this experience. We truly appreciate your time in sharing your experience. We look forward to welcome you again in the nearest future. Sincerely, Raizelle Bolina Quality Assurance Manager

10/10 有夠讚

Andy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 1 晚
Raizelle Bolina 於 2019年4月15日回覆
Dear Mr. Andy, Thank you for your perfect rating. We are glad to know that you experienced and enjoyed the genuine caring service in Aruga by Rockwell. We look forward to welcome you again in the nearest future. Sincerely, Raizelle Bolina Quality Assurance Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 4 晚
Raizelle Bolina 於 2019年3月26日回覆
Dear Valued Guest, Thank you for your perfect rating. It will be our pleasure to welcome you again in Aruga by Rockwell in the near future. Sincerely, Raizelle Bolina Quality Assurance Manager

8/10 不錯哦

Yiu Fai Eddis

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel near by the shopping mall
Nice location close to shopping mall and easy to find many restaurants in the mall.
於 2018 年 7 月住了 3 晚
Raizelle Bolina 於 2018年8月9日回覆
Dear Ms. Eddis, Thank you for your decision to stay in Aruga by Rockwell. We are delighted that your stay has been beyond ordinary through our convenient location. We truly appreciate your time to share your experience. We value your loyalty and we look forward to welcome you again in the nearest future. Sincerely, Raizelle Bolina Quality Assurance Manager

8/10 不錯哦

CHENG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
1点多到前台,被告知需要3点才能入住,吃完午饭回来3点只给了一张房卡另外一间房还没准备好,直到4点才拿到第二张房卡。除了CHECK-IN时这点不愉快的经历,其他方面都很不错,房间设施非常好,隔音稍差一点,走几步就到一个MALL吃喝都有非常方便。
Raizelle 於 2018年2月27日回覆
Dear Cheng, Thank you for your decision to stay in Aruga by Rockwell. We sincerely appreciate your invaluable feedback. Rest assured that we will use it to enhance our guest comfort and further improve our processes. Meanwhile, it has been our pleasure to serve you during your stay. We value your loyalty and we look forward to welcome you again in the nearest future. Respectfully, Raizelle Bolina Quality Assurance Manager

8/10 不錯哦

真實旅客

喜歡:整潔度和員工素質
Street and AC noises too loud that effect our sleep hardly during the night
於 2017 年 10 月住了 1 晚
Sincerely, The Aruga Team 於 2023年3月29日回覆
Dear Guest,Our team appreciates your significant feedback and assure you that we will look into the full details of your concern to further improve our processes where needed.

8/10 不錯哦

LEE,TAIWAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
如高級住宅一般的飯店
飯店風格很有家的感覺, 裝潢配色很舒服LOBBY簡潔大方不像一般飯店商業化, 可能知名度不太所以住客不算很多很安靜, 位置是市中心但很安靜.
Sincerely, The Aruga Team 於 2023年3月29日回覆
Dear Lee, Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great but a bit expansive. Anyway. They feel comfortable and professional
Sincerely, The Aruga Team 於 2023年3月30日回覆
Dear Guest,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 有夠讚

Kenny

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Sincerely, The Aruga Team 於 2023年3月29日回覆
Dear Guest,Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future.

10/10 有夠讚

Lauren Renee

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Great!
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Monet

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Power Plant Mall is right next to Aruga Hotel
於 2024 年 3 月住了 1 晚
The Aruga Team 於 2024年4月7日回覆
Dear Monet, Thank you for your positive feedback! We're delighted to hear that you appreciated our proximity to Power Plant Mall. We look forward to welcoming you back in the future!Sincerely, The Aruga Team

10/10 有夠讚

Maria

家庭旅遊
喜歡:設施服務
Excellent customer service.
於 2024 年 3 月住了 2 晚
The Aruga Team 於 2024年3月26日回覆
Dear Maria, Thank you for your feedback and rating! We're delighted to hear that you had an excellent experience with our customer service. We look forward to welcoming you back to Aruga Apartments in the future!Sincerely, The Aruga Team

10/10 有夠讚

Maria Lourdes

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Excellent service from staff, very respectful. Very clean.
於 2024 年 2 月住了 9 晚
The Aruga Team 於 2024年3月6日回覆
Dear Maria Lourdes, Thank you for your positive feedback! We're happy to hear that you received excellent service from our staff and that you found the property to be very clean. We hope to have the pleasure of welcoming you back to Aruga Apartments soon!Sincerely, The Aruga Team

10/10 有夠讚

RUEL,INDIO

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The property was great. Except if you smoke, they'll let you smoke in the balcony, but those rooms are next the street. And if you're a light sleeper, don't take that side and just smoke around the corner outside the building. The A/C died 8n the morning, thry can't fix it, so moved us to a new room. Other than this, it was super place!
於 2024 年 2 月住了 3 晚
The Aruga Team 於 2024年2月6日回覆
Dear RUEL, Thank you for your 5-star review! We're glad to hear that you enjoyed your stay at our property overall. We apologize for any inconvenience caused by the smoking policy and the issue with the air conditioning, but we're pleased that our team was able to quickly resolve the situation by moving you to a new room. We appreciate your feedback and hope to welcome you back for another enjoyable stay!Sincerely, The Aruga Team

10/10 有夠讚

Magatte

喜歡:整潔度和住宿環境和硬體
於 2024 年 1 月住了 2 晚
The Aruga Team 於 2024年2月6日回覆
Dear Magatte, Thank you very much for taking the time to rate us! We hope to see you back soon in our property. Sincerely, The Aruga Team

8/10 不錯哦

OLIVIA

家庭旅遊
喜歡:整潔度和住宿環境和硬體
Love the location
於 2023 年 12 月住了 2 晚
The Aruga Team 於 2024年1月7日回覆
Dear OLIVIA, Thank you for your rating and for your review. We appreciate that you loved our location. We hope to serve you again for a better and perfect stay. Sincerely, The Aruga Team

10/10 有夠讚

Theresa B

於 2023 年 11 月住了 3 晚
The Aruga Team 於 2024年1月7日回覆
Dear Theresa B, Thank you for taking the time to rate us. We hope to see you back soon at Aruga Apartments by Rockwell for another enjoyable stay. Sincerely, The Aruga Team

10/10 有夠讚

Carlos

於 2023 年 11 月住了 5 晚
The Aruga Team 於 2023年12月7日回覆
Dear Carlos, Thank you for taking the time to rate us. We are looking forward to your return. Sincerely, The Aruga Team

10/10 有夠讚

Aileen

於 2023 年 10 月住了 9 晚
The Aruga Team 於 2023年12月7日回覆
Dear Aileen, Thank you for taking the time to rate us. We are looking forward in seeing you back soon in Aruga Apartments. Sincerely, The Aruga Team

8/10 不錯哦

Jose Mari

商務旅客
喜歡:整潔度和客房舒適度
於 2023 年 11 月住了 1 晚
The Aruga Team 於 2023年12月7日回覆
Dear Jose Mari, Thank you for taking the time to rate us. We're delighted to hear that you had a wonderful stay at Aruga Apartments.We look forward to hosting you again.Sincerely, The Aruga Team

6/10 一般般

Liberty,Murrieta

家庭旅遊
It has tunnel access to the Power Plant Mall which was very convenient for us to go shopping and buy groceries. They have pretty good selection of restaurants for breakfast, such ans Prologue, Rocky’s cafe and Pancake House and they can give you a cart ride to go these places.
於 2023 年 10 月住了 6 晚
The Aruga Team 於 2023年12月7日回覆
Dear Liberty, Thank you for taking the time to share your feedback. We're glad to hear that you found the tunnel access to Power Plant Mall convenient and enjoyed the variety of restaurants.If there are specific aspects you think we can improve or if there's anything else you'd like to share, we'd appreciate hearing more about your experience.We hope to welcome you back to Aruga Apartments in the future.Sincerely, The Aruga Team

8/10 不錯哦

Daksha

於 2023 年 11 月住了 2 晚
The Aruga Team 於 2023年12月7日回覆
Dear Daksha, Thank you for the rating! We're delighted to hear that you had a good stay at Aruga Apartments.We appreciate your feedback and look forward to hosting you again.Sincerely, The Aruga Team

10/10 有夠讚

Severiano

喜歡:整潔度和客房舒適度
於 2023 年 11 月住了 2 晚
The Aruga Team 於 2023年12月7日回覆
Dear Severiano, Thank you for the perfect 10/10 rating! We're delighted to hear that you had a wonderful stay at Aruga Apartments.We are looking forward to your future stay with us. Sincerely, The Aruga Team

10/10 有夠讚

Marcela

於 2023 年 10 月住了 1 晚
The Aruga Team 於 2023年12月7日回覆
Dear Marcela, Thank you for the perfect 10/10 rating! We're delighted to know that your experience at Aruga Apartments met your expectations. Your satisfaction is our priority, and we can't wait to welcome you back for another exceptional stay.Sincerely, The Aruga Team

6/10 一般般

mila

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Everything was good, I was just disappointed that housekeeping left a bunch of soiled, torn rags in the washer. Is that a common practice to use the room washing machine for the dirty rags?
於 2023 年 10 月住了 1 晚
The Aruga Team 於 2023年10月23日回覆
Dear mila, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by finding soiled rags in the washer. This is not a common practice, and we sincerely apologize for this oversight by our team. We appreciate your understanding, and we will take immediate steps to ensure that this does not happen again. We value your feedback and hope to welcome you back for an even better experience.Sincerely, The Aruga Team

10/10 有夠讚

sukwon

於 2023 年 10 月住了 1 晚
The Aruga Team 於 2023年10月23日回覆
Dear sukwon, Thank you for your perfect rating! We look forward to welcoming you back for another great stay!Sincerely, The Aruga Team

10/10 有夠讚

Henry

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Staff are very helpful and friendly..safe place to stay
於 2023 年 8 月住了 9 晚
The Aruga Team 於 2023年9月3日回覆
Dear Henry, Thank you for sharing your positive feedback with us. We are delighted to hear that you found our staff helpful and friendly and that you felt safe during your stay. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back in the future.Sincerely, The Aruga Team

10/10 有夠讚

Ma. Soledad

於 2023 年 8 月住了 1 晚
The Aruga Team 於 2023年9月3日回覆
Dear Ma. Soledad, Thank you for taking the time to rate your stay with us. Your satisfaction is our goal, and we look forward to welcoming you back for another fantastic stay.Sincerely, The Aruga Team

8/10 不錯哦

Olivia

喜歡:住宿環境和硬體
Very helpful personnel. Wifi needs improvement.
於 2023 年 8 月住了 2 晚
The Aruga Team 於 2023年9月3日回覆
Dear Olivia, Thank you for sharing your feedback with us. We're pleased to hear that you found our colleagues very helpful. We have noted your concern and we will make sure to seamless experience during your next visit.Sincerely, The Aruga Team

8/10 不錯哦

Hiroaki

喜歡:整潔度和住宿環境和硬體
於 2023 年 8 月住了 1 晚
The Aruga Team 於 2023年9月3日回覆
Dear Hiroaki, Thank you for taking the time to rate your stay with us. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience in the future.Sincerely, The Aruga Team

10/10 有夠讚

Corey

喜歡:整潔度、設施服務和住宿環境和硬體
The location and the ability to get to the shopping mall without going outside. The security deposit that was required upon check- in.
於 2023 年 8 月住了 4 晚
The Aruga Team 於 2023年8月11日回覆
Dear Corey, Thank you for sharing your feedback. We're pleased to know that you appreciated our convenient location and the direct access to the shopping mall. We understand your concern regarding the security deposit required during check-in, and we apologize for any inconvenience it may have caused. Your input is valuable to us, and we hope to continue providing you with convenient and comfortable stays in the future.Sincerely, The Aruga Team

8/10 不錯哦

Michael,Northvale

家庭旅遊
不喜歡:住宿環境和硬體
In between on my review with this one. the staff were excellent in their service. The property could you a bit of updating, i.e. loose soap dishes in shower etc.. The rules are hard to understand which makes almost every ask an expense whilst included in most hotel stays. They try to accommodate at a 5 star level yet the rules and general condition of the building keep them below this mark.
於 2023 年 7 月住了 5 晚
The Aruga Team 於 2023年8月11日回覆
Dear Michael, Thank you for taking the time to share your thoughts with us. We greatly appreciate your positive feedback regarding our excellent staff service. We also appreciate your constructive feedback about the property, including the need for updates and improvements in certain areas. We apologize for any confusion or inconvenience caused by the rules, and we will work on providing clearer communication to our guests. Your feedback helps us to better understand areas for improvement, and we're committed to enhancing our guest experience. We hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely, The Aruga Team

10/10 有夠讚

Anthony

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Top notch customer service, clean room, and plenty of places to eat.
於 2023 年 7 月住了 7 晚
The Aruga Team 於 2023年8月11日回覆
Dear Anthony, Thank you for your feedback! We're delighted to hear that you experienced top-notch customer service. Your satisfaction is important to us, and we hope to continue providing you with exceptional service and enjoyable experiences in the future.Sincerely, The Aruga Team

10/10 有夠讚

Mari Karr,Artesia

於 2023 年 7 月住了 1 晚
The Aruga Team 於 2023年8月11日回覆
Dear Mari Karr, Thank you very much for your rating! We hope to have the opportunity to provide be of service to you again in the future.Sincerely, The Aruga Team

10/10 有夠讚

Merry Klaudyn

喜歡:整潔度、設施服務和住宿環境和硬體
I loved the friendliness of the staff and especially the cleaning staff.
於 2023 年 6 月住了 1 晚
The Aruga Team 於 2023年8月11日回覆
Dear Merry Klaudyn, Thank you for your feedback! We're happy that you appreciated the friendliness of our staff, especially the cleaning team. Your positive comments are truly valued, and we look forward to continuing to provide you with friendly and exceptional service during your stays.Sincerely, The Aruga Team

8/10 不錯哦

Dean

於 2023 年 5 月住了 22 晚

10/10 有夠讚

Luisito

於 2023 年 5 月住了 4 晚

10/10 有夠讚

Holly

於 2023 年 5 月住了 2 晚

10/10 有夠讚

Scott,Green Bay

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
This is the second time I have stayed at this location. It is a little pricey but worth it. Housekeeping is nice and convenient. Most everything you might need is close. It is much like a hotel with a kitchen, laundry room and more space.
於 2023 年 5 月住了 6 晚
The Aruga Team 於 2023年5月28日回覆
Dear Scott, Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your positive experience with us and look forward to welcoming you again in the near future. Sincerely, The Aruga Team

10/10 有夠讚

roland

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
when in Manila I will stay here. It is like having your own apartment...ac, washer dryer, big refrigerator to make ice cubes, hot running water, utensils, stove to cook in , microwave, coffee pot. My basic needs are met.
於 2023 年 5 月住了 15 晚
The Aruga Team 於 2023年5月28日回覆
Dear roland, Our team is delighted to hear of your recent stay at Aruga Apartments. We appreciate your time in sharing your experience with us and look forward to welcoming you again in the near future. Sincerely, The Aruga Team

10/10 有夠讚

Milton Joseph

家庭旅遊
喜歡:整潔度和客房舒適度
Well maintained, service is top-notch (as always)
I book at this hotel whenever I go home to the Philippines for comfort and convenience. Through the years the place is well maintained although I observed that some toiletries were now not automatically provided i.e. you have to ask for it. Most remarkable is the service of all staff which remained top notch. They did their best on all my requests and were always accommodating. One minor thing that they can improve on is the food at the restaurant - Prologue particularly the breakfast, service-wise though, I have no complaints.
於 2023 年 4 月住了 3 晚
The Aruga Team 於 2023年5月5日回覆
Dear Milton Joseph,We sincerely appreciate you taking the time to share your experience with us at Aruga Apartments by Rockwell. It brings us great joy to know that you had a satisfying stay with us. Your honest feedback is highly valued, and we will review it with our restaurant team.We would be honored to have the opportunity to serve you again soon.Best regards,The Aruga Team

10/10 有夠讚

Milton Joseph

於 2023 年 4 月住了 5 晚
The Aruga Team 於 2023年5月5日回覆
Dear Milton Joseph, We are incredibly grateful that you took the time out to leave us a perfect 10 rating. Sincerely, The Aruga Team

10/10 有夠讚

Robert

於 2023 年 4 月住了 3 晚
The Aruga Team 於 2023年5月5日回覆
Dear Robert, We are incredibly grateful that you took the time out to leave us a perfect 10 rating! Sincerely, The Aruga Team

10/10 有夠讚

Charissa

於 2023 年 4 月住了 4 晚
The Aruga Team 於 2023年4月18日回覆
Dear Charissa, Thank you for your perfect 10 rating. The team at Aruga Apartments by Rockwell is thrilled you’re happy with your recent stay with us. Sincerely, The Aruga Team

10/10 有夠讚

Alfred L

團體旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Customer service was impeccable. Everyone was so friendly and welcoming. The apartment was amazing as well. Felt like I was at home.
於 2023 年 3 月住了 21 晚
The Aruga Team 於 2023年4月18日回覆
Dear Alfred L, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.Sincerely, The Aruga Team

6/10 一般般

Stephen John

於 2023 年 4 月住了 2 晚
The Aruga Team 於 2023年4月18日回覆
Dear Stephen John, We appreciate your time in sharing your rating with us and look forward to welcoming you again in the near future to provide you a better stay. Sincerely yours, The Aruga Team

10/10 有夠讚

Lorne

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
Love the location of this property and how it's connected to the Power Plant Mall.
The Aruga Team 於 2023年4月18日回覆
Dear Lorne, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Sincerely, The Aruga Team

10/10 有夠讚

J

家庭旅遊
喜歡:整潔度和客房舒適度
Recommendable staycation
Courteous, professional and friendly staff. They always give warm smiles and greetings starting from the doorman. Room was spacious and clean. Recommendable for short or long staying guests. Good location and accessible to the mall restaurants.
於 2023 年 2 月住了 1 晚
Sincerely, The Aruga Team 於 2023年3月29日回覆
Dear J,Thank you so much for this review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.