Renewal hotel with God service, 4 pax room is very good for family
SHING
於 2023 年 8 月住了 3 晚
The Pines Melaka 於 2023年8月10日回覆
Dear Shing, Thank you for sharing your experience at The Pines Melaka through the Guest Satisfaction Survey.As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay.Thank you again for your time and come visit us again soonThe Pines Melaka
10/10 有夠讚
Yungming
2023年6月22日
Yungming
於 2023 年 6 月住了 2 晚
8/10 不錯哦
Chak Lung
2022年9月17日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Chak Lung
於 2022 年 9 月住了 2 晚
4/10 不太好
真實旅客
家庭旅遊
2019年12月5日
喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
good environment
attentive staff
late for check in
rooms out of electricity suddenly (unstable electricity supply)
unstable hot water supply
room card out of service
Greetings From The Pines Melaka.
Thank you for choosing to stay with us at The Pines Melaka and we thank you for taking the time to share your experience with us. We hope to welcome you back real soon.
Regards,
Johnathan Lazaroo
Front Office Manager
6/10 一般般
ncy418
2018年6月24日
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
酒店空調太吵,健身房設施太簡陋。
ncy418
於 2018 年 6 月住了 1 晚
Johnathan Lazaroo 於 2018年7月15日回覆
Dear ncy418,
Greetings From The Pines Melaka.
Thank you for taking the time to let us know about your recent stay. I do hope to get the opportunity to welcome you back to The Pines Melaka again in the future.
8/10 不錯哦
Chun Hei
2018年5月28日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Chun Hei
於 2018 年 5 月住了 3 晚
Johnathan Lazaroo 於 2018年6月14日回覆
Dear Chun,
Greetings From The Pines Melaka.
Thank you so much for your review and we hope to welcome you back real soon.
2/10 很糟糕
真實旅客
2017年10月3日
不喜歡:整潔度和員工素質
请仔细阅读您预定的房型
没温度的饭店,工作人员没友善态度跟笑容。
房间的厕所还遗留前一位客人的生理用品包装袋.......
真實旅客
於 2017 年 9 月住了 1 晚
Thank you for staying for taking the time to review on our services. Our sincere apology for not being able to meet your basic expectation specially on the friendliness of the staff as well as the cleanliness of the washroom. We have seriously looked into this for immediate attention. Thank you once again and we apologize for the inconvenience caused.
8/10 不錯哦
真實旅客
2017年7月16日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 7 月住了 2 晚
Thank you for staying with us and look forward to your next visit soon.
Thank you for staying with us and glad that the hotel's facilities, service and location have met your expectation. We surely look forward to your next visit soon. Once again thank you.
10/10 有夠讚
真實旅客
2017年6月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
真實旅客
於 2017 年 6 月住了 1 晚
Dear Sir,
Thank you for staying with us during your last trip to Melaka and we look forward to welcoming you back to The Pines Melaka soon. Thank you
Dear Sir,
Thank you for staying with us during your recent trip to Melaka. We are glad that the hotel's location and facilities have met your expectation and had a wonderful time staying with us. Sadly we missed the mark by not exceeding it. Thank you once again and we certainly look forward to welcoming you back to The Pines Melaka soon.
Dear Sir,
Thank you for staying with us during your recent trip to Melaka. We are sad to hear that your stay with us was not a memorable one due to the large group of guests who were checking in during the same period. We have also taken note of you comment regarding the swimming attire and shall look into this matter internally. Thank you once again and we certainly look forward to welcoming you back to The Pines Melaka soon.
New hotel and spacious rooms. About 10-15 mins walk along the Melaka River to The Shore Mall where you can find a lot of shops and restaurants. Free shuttle bus service is certainly a big plus and the driver has been very caring. A young, energetic and enthusiastic FO team. All staff members have been friendly and helpful I still remember some of them such as Mr Chiu and Jonathan. They have given us advice on sightseeing, wine & dine places and booked the restaurants for us. Overall, cozy hotel. The Pines Melaka our recommendation.
Kwok Kee Godwin
10/10 有夠讚
MEILING,tw
2015年9月14日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
excelent
nice hotel and friendly guiding us , i will stay again
MEILING
10/10 有夠讚
Saffronz
2024年3月29日
喜歡:整潔度、員工素質和住宿環境和硬體
Great room
Saffronz
於 2024 年 3 月住了 1 晚
The Management 於 2024年3月31日回覆
Dear Saffronz,Thank you for choosing The Pines Melaka and we look forward to your return visit in the near future.Best regards,The Pines Melaka
6/10 一般般
Nilmini Manori
親子旅遊
2024年3月26日
喜歡:整潔度和員工素質
The 2 bedroom unit was nice but as soon as we entered the room there was an issue with one of the toilets. We called maintenance and even though they came to look at the problem they never resolved it. After returning from being out all day we had to call maintenance again to fix the issue once and for all.
The biggest issue was that the air con stopped working during the night which made it unbearable to have a good night sleep. The entire apartment was warm until around 6:30am. We attempted to rectify this but the panels were not working.
The breakfast was of poor quality. More suited to a 2 star hotel.
The ladies at reception were nice and offered good service and as mentioned before the apartment was very nice.
Nilmini Manori
於 2024 年 3 月住了 1 晚
The Management 於 2024年3月28日回覆
Dear Nilmini,Thank you for sharing this with us and we deeply apologized for the shortfalls of our room condition. Your feedback will be shared with the units concerned for immediate rectification and improvement. Thank you for choosing The Pines Melaka and we hope you will give us another opportunity to serve you again on you return visit to the historical Melaka.Best regards,The Pines Melaka
8/10 不錯哦
SAY KEE
家庭旅遊
2024年3月14日
喜歡:整潔度和住宿環境和硬體
The safe had no battery in 1 of our rooms. After informing front desk, it was still not repaired. Another room, the hot water was not working but after repair, the technician left the toilet all wet instead of cleaning it up
SAY KEE
於 2024 年 3 月住了 3 晚
The Management 於 2024年3月26日回覆
Dear Say Kee,Thank you for sharing this with us and we apologized for the technical shortfalls of our room. Your feedback is valuable to us and it will be shared to the unit concerned for immediate improvement. We hope your stay was pleasant and we look forward to serve you again on your return visit in the near future.Best regards,The Pines Melaka
10/10 有夠讚
Andy
2024年3月14日
喜歡:整潔度、員工素質和住宿環境和硬體
Staff and services are excellent. Would come
Back again
Andy
於 2024 年 3 月住了 4 晚
The Management 於 2024年3月19日回覆
Dear Andy,Thank you for the inspiring comments and it was indeed an honor to have you as our guest. Thank you for choosing The Pines Melaka as we look forward to serve you again on your return visit to the historical Melaka soon.Best regards,The Pines Melaka
10/10 有夠讚
Haridas
2024年3月11日
喜歡:整潔度、員工素質和住宿環境和硬體
Haridas
於 2024 年 3 月住了 1 晚
The Management 於 2024年3月13日回覆
Dear Haridas,It was an honor to have you as our guest. Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.Best regards,The Pines Melaka
8/10 不錯哦
Nicolas
情侶出遊
2024年3月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, next to the river
Nicolas
於 2024 年 2 月住了 2 晚
The Management 於 2024年3月1日回覆
Dear Nicolas,Thank you for choosing The Pines Melaka and we look forward to serve you again on your return visit to the historical Melaka.'Best regards,The Pines Melaka
10/10 有夠讚
Nor
2024年1月15日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nor
於 2024 年 1 月住了 1 晚
Front Desk 於 2024年1月30日回覆
Dear Nor,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka
8/10 不錯哦
Paul
家庭旅遊
2024年1月5日
喜歡:整潔度和客房舒適度
Can you sort out the breakfast food temperature.
Good. The front desk would benefit from some extra training. Overall it was reasonable. There was a funny smell in the gym. The breakfast hot plates only had one burner under two trays so naturally my breakfast was like warm at best 3 days on the run. I even told them in day two so they had the opportunity to rectify this and chose not too. Instead I had to get the chef to warm my food in the microwave.
Paul
於 2023 年 12 月住了 3 晚
Front Desk 於 2024年1月30日回覆
Dear Paul,Thank you for sharing your experience with us. We truly apologized for the shortfalls and rest assured your valuable comments will be shared with the units concerned. We hope you had a memorable stay with us and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka
10/10 有夠讚
Sankaran
家庭旅遊
2024年1月3日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
shopping and food very convenient
Sankaran
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年2月1日回覆
Dear Sankaran,Thank you for choosing The Pines and we look forward to serve you again in the near future.Best regards,The Pines Melaka
8/10 不錯哦
Oscar
2023年12月30日
Oscar
於 2023 年 12 月住了 1 晚
Front Desk 於 2024年2月1日回覆
Dear Oscar,Thank you for choosing The Pines and well forward to serve you again in the near future.Best regards,The Pines Melaka
8/10 不錯哦
SAY KEE
2023年12月26日
喜歡:整潔度、員工素質和住宿環境和硬體
Clean, friendly staff, adequate parking. However, wifi is slow
SAY KEE
於 2023 年 12 月住了 3 晚
The Management 於 2024年1月5日回覆
Dear Say Kee,We are delighted to know that you had a pleasant stay with us during your recent visit. We look forward to welcoming you back to The Pines on your upcoming visit to the historical Melaka.Best Regards,The Management.
8/10 不錯哦
Kumaran
2023年12月25日
喜歡:整潔度
Decent hotel
Kumaran
於 2023 年 12 月住了 2 晚
Front Office 於 2024年1月30日回覆
Dear Kumaran,Thank you for choosing The Pines and we look forward to serve you again on your next visit to the historical Melaka.Best regards,The Pines Melaka
10/10 有夠讚
Yew
團體旅遊
2023年12月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love the hotel view of the Malacca River both during the day and night. We definitely enjoyed our one night at the hotel. Wish could extend longer ♥️
Yew
於 2023 年 12 月住了 1 晚
The Management 於 2024年1月5日回覆
Dear Yew,We are delighted to know that you has pleasant stay with us during your recent visit. Thank you for the valuable feedback and we look forward to welcome you back again to The Pines on your next visit to the historical Melaka.Best Regards,The Management.