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Reviews of Hostal Maria Luisa

2 out of 5
Hostal Maria Luisa
Calle de Hortaleza 19, 2nd floor, next to Gran Vfa St., Madrid, Madrid

Reviews

7.8

Good

Rating 10 - Excellent. 84 out of 259 reviews" "
Rating 8 - Good. 95 out of 259 reviews" "
Rating 6 - Okay. 55 out of 259 reviews" "
Rating 4 - Poor. 16 out of 259 reviews" "
Rating 2 - Terrible. 9 out of 259 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jayne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely helpful staff, clean room, great location, very central
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property for what we wanted and expected was excellent, the surroundings were a little scary at first but once you were used to it, it felt safe, very well located.
Stayed 1 night in Mar 2024

6/10 Okay

Eugenio

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location and the cleanliness of the facility. The administration must instruct the employees to be more polite. One evening, when I entered the lobby with my sister and niece (who live in Madrid) to pick up a gift I brought for them, the person in charge of the night shift yelled to us in a very nasty way: "Two minutes!", as if I we were in a jail. My sister and niece were in shock.Humiliating treatment!

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hostel. Very clean and quiet. People at reception suoer friendly and helpful about getting around.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveler

A hostal for short stays.
Hostal Maria Luisa is the okay if you desperately need a room in Madrid Centro and only plan a short stay, like 1-2 nights.
Stayed 2 nights in Oct 2022

10/10 Excellent

Josefa

Stayed 5 nights in Jul 2022

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in madrid
I like I was close to everything
Stayed 10 nights in Aug 2021

8/10 Good

Junior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT IS WORTH TO TRY HOSTAL MARIA LUISA IN MADRID
This is not the first time I have stayed at Hostal Maria Luisa and there are so many reasons why I return to the same place. Hostal Maria Luisa is central located, and I was amazed to see that the Hostal has been remodeled recently. All its staff is nice and friendly. Finally, the cost of your accommodation is a bargain. Please, make your reservation without hesitation, and enjoy your stay in Madrid without wondering where should you stay. in one of the most wonderful cities in the world!!!..
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service
Bathroom super small with lot of mold in shower. Guest have not access to remote for AC/Heater. Volume for TV only 10. Guest cannot keep room key, but has to call person in charge.
Stayed 2 nights in Oct 2019
Response from Miriam on 2019/11/27
Dear guest, Thanks for the feedback, we feel sorry if this rules made your stay not as good as expected. We will take note and try to improve

8/10 Good

michael

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Miriam on 2019/10/25
Gracias

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Miriam on 2019/9/30
Thanks for this review!

8/10 Good

Yanina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice little family hotel in the center of Madrid
Great location in the center of Madrid. Small, but very comfortable room, comfortable bed. Heater and AC, TV with channels in English, small fridge with cold drinks. Very clean, towels changed daily. Thin walls, so your peace and quiet depends on your next door neighbors, which is quite usual and common. Very pleasant and helpful hotel owners, but one of their staff certainly could be more civilized and helpful, and less loud. If her statement that the couch in the common area cannot be.used by guests, because the common area is only for luggage storage is correct, then it is very strange. The rooms are dark and have no comfortablevsitting. The couch and the common area are much more pleasant
Stayed 4 nights in Jun 2019
Response from Miriam on 2019/6/30
Dear Guest, Thank yu so much for your feedback. We appreciate your commnets that will always make us improve.

10/10 Excellent

Delmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Félix on 2019/6/7
Muchas gracias por su comentario

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
It's a lovely little hostel in the centre. Excellent location, we walked to many tourist attractions. Staff were friendly and towels changed daily. The only thing was the wayer was a little too hot and we coukdnt change the temperature. Plus the a/c wasnt included for the price we paid, so just double check that. Overall we throughly enjoyed our stay.
Stayed 4 nights in May 2019
Response from Miriam on 2019/6/4
Dear Guest, thank you for your review and comments. Sorry about the A/C, It´s always included in the price but trying to be enviromental friendly we don´t switch it on till summer. Once again thank you so much for your positive feedback!

6/10 Okay

Yanina

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Miriam on 2019/3/31
thanks for the feedback

8/10 Good

SAI KIT

Liked: Cleanliness, staff & service, property conditions & facilities
A 1-star hotel at prime location.
Locate at the heart of the city: shopping eating and entertainmen within easy reach on foot.
Stayed 5 nights in Feb 2019
Response from Miriam on 2019/2/15
Dear guest, Thank you for the review and staying with us.We are glad you enjoyed your days in Madrid

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ckean, and quiet. Friendly staff. Good price for 3 people in one room
Stayed 1 night in Nov 2018
Response from Miriam on 2018/12/12
Thanks for your good comments

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location in Madrid's centre
Great family-run place very close to the dead centre of Madrid. Comfortable rooms, good wi-fi, and even if your room faces out onto the street, you won't hear much, thanks to two sets of double-glazed windows. Excellent value.
Stayed 4 nights in Nov 2018
Response from Miriam on 2018/12/12
Dear guest thank you so much for your review!

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2018
Response from Miriam on 2018/11/11
Dear guest sorry for not being as good as expected

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My cousin came to visit me and they charged me 20.00 euros to have a visitor to talk too I was libid
Stayed 2 nights in Oct 2018
Response from Miriam on 2018/11/12
Dear guest sorry If you didn´t like our policy, we are a humble guest house and we don´t charge for visitors during daytime. In this case you came with someone at 2:am and shared a single bedroom. Best regards

8/10 Good

Verified traveler

Stayed 4 nights in Oct 2018
Response from miriam on 2018/11/2
thanks!

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Miriam on 2018/11/2
Thanks

10/10 Excellent

Eileen, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
So many wonderful memories of this Hostal! My room was clean, offering great space for clothes, a very good bed and pillow, a small refrigerator (!!), bathroom en suite, a marvelous shower. The staff, outstanding and gracious, offering kind help when I was sick. I recommend it!!
Stayed 6 nights in Sep 2018
Response from Miriam on 2018/10/2
Dear guest It´s a pleasure to read you. Thanks for your comments and feedback! Hope to see you again

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Miriam on 2018/9/9
thanks!

6/10 Okay

Michael

No visitors
Start with the good, great location and the woman on reception speak enough good English and is very friendly and personable. The rooms are basic but good, air conditioner ok and mini bar not so cool. Next, they don’t tell you in the info, you can not have visitors. That should be spelt out as I’m on holiday and may want to take a friend to the room I paid for.
Stayed 5 nights in Aug 2018
Response from Miriam on 2018/9/9
Dear guest, thanks for the feedback, sorry about that inconvenience, visitors are allowed when booking a double room rate and always after ID registration of all guest. We are a humble guest house and try to give best service we can. We appreciate your comments that help us improve. Once again, thanks for staying with us and the feedback

8/10 Good

Hazel, Canada

Liked: Cleanliness, staff & service, room comfort
Close to gran via and shopping district. Has several restaurants nearby. Comfortable and clean rooms.
Stayed 4 nights in Jul 2018
Response from Miriam on 2018/8/1
Dear guest, thank you for your review and for choosing us to visit Madrid city center

8/10 Good

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Miriam on 2018/6/28
thanks!

8/10 Good

leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Miriam on 2018/6/21
Thanks for staying with us, and leaving this feedback

10/10 Excellent

alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very clean
Stayed 1 night in Jun 2018
Response from Miriam on 2018/6/20
Thank you very much for such a positive feedback. Hope we can be your choice in future visits to Madrid city center

10/10 Excellent

Luz Elena, Nuevo León

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and cozy
It was a nice place to stay
Stayed 1 night in May 2018
Response from Miriam on 2018/5/29
thanks a lot for this feedback! hope to see you again!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled particularly in the bathroom area
Dreadful location. Noise in the street 24/7. No air conditioning. Do not book this hostel.
Stayed 7 nights in Mar 2018
Response from Miriam on 2018/3/22
Dear guest, sorry if we where not as good as you expected, It´s true that we don´t have our air con switch on during winter time. Our Guest house has anti noise windows but we feel sorry if there was too much noise in the street, we usually don´t have any complains about this. Once again sorry if we couldn´t provide the best service.

10/10 Excellent

Francisco, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hostal in the Center of Everything
Love this hostal, it was in the middle of everything,lost of restaurants and bars, close to the Gran Via. The staff very friendly and kind. Room very clean and cheap. I pay a good deal for my stay and for evrything it had.. Woww. Loved it. Would recommend it to everybody.
Stayed 3 nights in Mar 2018
Response from Miriam on 2018/3/12
Thank you so much for this feedback! hope to see you again in Madrid future visits!

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Just one word to say it"EXELENT"
Stayed 3 nights in Oct 2017
Response from Victor on 2017/11/15
Thanks!!

10/10 Excellent

Mihai Ovidiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goood
Very good
Stayed 4 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Madrid
GREAT staff. Amazing location.
Stayed 3 nights in Oct 2017

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gay Travelers Avoid and Non-Gay Travelers Why here
LGBT Travelers Do Not Stay Here!!! I was here for Madrid World Pride in the center of the gay area. This his a homophobic staff my Spanish Speaking cohabitant was not allowed to share our double booking. This hotel would not allow me to have a companion despite making a double occupancy reservation. The staff is hostile and absolutely horrible. The condition of this property is very poor it's the worst possible place to stay regardless of your orientation. I would absolutely avoid this property. Hotels.com gave me a credit for the balance of the days and I left in the morning to move to a real hotel. Horrible experience, great location but just avoid this at any price unless you like being treated like a child. Jamie, the owner should be ashamed of himself and his night staff was so hostile we nearly drew punches. Horrible Horrible Horrible!
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2017
Response from Victor on 2017/8/12
Thank you so much!

8/10 Good

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4star
It was very nice clean and confortable.near to gran via.can walk all over .plaza mayor.etc

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good

2/10 Terrible

Ron, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please do yourself a favor - STAY AWAY!!!
in addition to other issues, the main problem was that the hotel has no heating during december (this is what the representative in the hotel said), even though it says on the add there is.

6/10 Okay

F M

Liked: Cleanliness, property conditions & facilities
Good hotel, clean rooms, nice shower. The location is great for sightseeing.

8/10 Good

Ms julie v

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great clean hotel
great nd central

6/10 Okay

Jack, Tel Aviv

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very good location. Relatively low price.
Very noisy. Noises coming both from the street and the neighbors. Close to all the attractions. Not recommended if you are with a car. Room and bathroom very small.

10/10 Excellent

Bob, Teesside

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well furnished in good location.
Good beds, great location, very clean, modern furnishings. Noisy and lively but please remember you're in Madrid and some boring spot in GB.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was okay. first day airconditioned didn't work, safety box didn't work. location was great, friendly stuff.

6/10 Okay

Sharon, Westlake

Average accommodations
This hostel has been my standard lodging with student groups for a number of years, but I was a bit less enamored with it this time. While the location is great and the price is reasonable, the wifi connection was weak and the person on duty in the evening was not as friendly as some of the employees in past visits. Also, the evening doorbell is extremely annoying for those who are trying to sleep.

10/10 Excellent

Sylvia J.

Liked: Cleanliness, staff & service, room comfort
girls weekend away
Excellent location! Great value for money. The staff were all very polite. The room was clean and we had a lovely strong warm shower in our en suite. The bed was a little hard for me but the other girls thought it was fine. I would definitely stay here again.