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麥凱聯合企業住宅飯店的評分

4.5 out of 5
麥凱聯合企業住宅飯店
38 Macalister Street, Mackay, QLD

評論

8.6

有夠讚

10 分,有夠讚;191 則評論中有 81 則" "
8 分,不錯哦;191 則評論中有 88 則" "
6 分,一般般;191 則評論中有 11 則" "
4 分,不太好;191 則評論中有 10 則" "
2 分,很糟糕;191 則評論中有 1 則" "

8.8/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

8.2/10

住宿環境和硬體

7.2/10

環保程度

評論

10/10 有夠讚

Bill

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect, clean, comfortable
於 2019 年 9 月住了 2 晚
Deb 於 2019年9月19日回覆
Good Morning, Thank you for your positive review,we hope too see you again in the near future- Regards Debbie

4/10 不太好

Aaron

情侶出遊
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
Property in good central location , room supplied was overlooking a restaurant roof with extraction fans going to all hours, no screen on small balcony with no view. Bed was hard, old and uncomfortable, amenities disjointed from living area and set out like a nursing home. Booked in for three days checked out next morning no refund.
於 2022 年 9 月住了 3 晚
Debbie 於 2022年9月7日回覆
Dear Aaron,Thank you for review of your recent stay with us.We apologise that we have not been able to meet our ACR standards. We are in the process of purchasing new beds each quarter for our property.The room allocated to you was a one bedroom apartment but had an access shower.Please let us know in future if you are unhappy with your room as we may have been able to offer a different room type for you stay- kind regards Debbie

6/10 一般般

Pauline

家庭旅遊
喜歡:整潔度
不喜歡:設施服務
No internet was problematic
於 2022 年 8 月住了 3 晚
Deb 於 2022年8月24日回覆
Dear Pauline,Thank you for your review of your recent stay with us.We do apologise that the internet was not working during your stay with us.We had a technician working on the problem on the 23rd and 24th August to upgrade the system.We hope on your next visit all will be rectified- kind regards Debbie

8/10 不錯哦

Tracee

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything you need
於 2022 年 7 月住了 1 晚
Deb 於 2022年7月6日回覆
Good morning Tracee, Thank you for your review of your recent stay with us. We look forward to you visiting us again- kind regards Debbie

8/10 不錯哦

Geoffrey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 8 月住了 4 晚
Debbie 於 2021年8月26日回覆
Dear Geoffrey, Thank you for the review of your recent stay with us, see you again soon- Kind regards Debbie

8/10 不錯哦

Joanne

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2021 年 7 月住了 1 晚

4/10 不太好

真實旅客

情侶出遊
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
The room we were allocated was not cleaned when we arrived.
於 2021 年 7 月住了 1 晚
Debbie 於 2021年7月26日回覆
Good Morning, Our apologises that we did not meet with Quest standards during your stay with us- we do hope to see you return though in the future- Kind regards Debbie

8/10 不錯哦

Chris

喜歡:客房舒適度
Overpriced and a bit tired no netflix as advertised, no reception or after hours service after 5pm
於 2021 年 7 月住了 1 晚
Debbie 於 2021年7月26日回覆
Dear Chris, We do apologise for any inconvenience regarding the reception staffing times, we do hope though to see you return in the near future- kind regards Debbie

2/10 很糟糕

真實旅客

情侶出遊
不喜歡:整潔度和住宿環境和硬體
The property was close to my event and close to town facilities
於 2021 年 7 月住了 1 晚
Debbie 於 2021年7月21日回覆
Good Morning, We are sorry that we did not reach our Quest standards as per your stay with us, if you would like to discuss further please do not hesitate to contact us- kind regards Debbie

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Large room
於 2021 年 7 月住了 1 晚
Debbie 於 2021年7月20日回覆
Good Morning, Thank you for your recent review of your stay with us, we do hope to see you return in the near future- Kind regards Debbie

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Convenient location, walking distance to restaurants. I would stay here again.
於 2021 年 6 月住了 1 晚
Debbie 於 2021年6月13日回覆
Thank you for your recent review of your stay with us, we do hope to see you return in the near future- Kind regards Debbie

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great size appartments
於 2021 年 6 月住了 1 晚
Debbie 於 2021年6月6日回覆
Thank you for your review of your recent stay with us, we do hope to see you return in the near future - Kind regards Debbie

8/10 不錯哦

真實旅客

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和設施服務
Liked having full cooking facilities and staff were great
於 2021 年 3 月住了 3 晚
Debbie 於 2021年4月5日回覆
Thank you so much for your recent review of your stay with us and we do hope to see you return in the near future - Kind regards Debbie

8/10 不錯哦

真實旅客

於 2021 年 2 月住了 1 晚
Debbie 於 2021年3月8日回覆
Thank you so much for your recent review of your stay with us-

4/10 不太好

真實旅客

情侶出遊
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Wasn't told prior or at check in that rooms would not be serviced over the new year long weekend. Not only were they not serviced, but the complex was unmanned new year's day. Not only a security issue but other people were confused about how to check in. Rooms were tidy but tired. Towel rack kept falling off, and drier was too noisy to use while in the room (feel sorry for anyone next door).
於 2020 年 12 月住了 3 晚
Quest Team 於 2021年2月1日回覆
Thank you for your feedback, noted your concerns and addressed accordingly

10/10 有夠讚

Brady

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 10 月住了 2 晚
Debbie 於 2020年11月1日回覆
Good Morning thank you for your lovely review of your recent stay with us, we hope to see you back in the future. - Kind regards Debbie and the Quest Team

6/10 一般般

PM,Brisbane

團體旅遊, 親子旅遊
Overall stay was pleasant and good. We had a 4 night stay from Thursday to Monday and there was no room service available during the weekend. Wifi was not working as it was under maintenance for the whole 4 days of our stay.
於 2020 年 9 月住了 4 晚
Quest Reception 於 2020年10月10日回覆
Dear guest, thank you for your response. As we are fully self contained apartments we do not offer room service. We apologise about the wifi whilst you were with us. Thank you for your feedback and thank you for choosing to stay at Quest whilst you visited Mackay.

6/10 一般般

真實旅客

情侶出遊
喜歡:整潔度
First night there the roof top area was open but for the rest of the stay it was closed. Having to then resort to going to the car park for a smoke. And the "double bed" was just to singles pushed together. Save the cash and go somewhere cheaper the experience would probably be the same.
於 2020 年 9 月住了 6 晚
Debbie 於 2020年9月27日回覆
Dear guest, Our apologises regarding the Roof Top not being open for the full length of your stay, it is normally opened in the morning and then closed at the end of the reception shift, however if you had of asked at reception it would have been left open for you. The bedding is a king bed that can be split to 2 single beds all of our bedding is this configuration -Kind regards the Quest Team

8/10 不錯哦

graham

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight Stay
Satisfactory overnight stay. Staff were efficient and friendly. Room is a basic hotel room with small kitchenette.
於 2020 年 8 月住了 1 晚
Debbie 於 2020年8月31日回覆
Dear Graham, Thank you for your review of your recent stay with us. we do hope to see you return in the near future- Kind Regards Debbie and the Quest Team.

10/10 有夠讚

真實旅客

於 2020 年 8 月住了 1 晚
Debbie 於 2020年8月9日回覆
Thank you for your review of your recent stay with us, we hope to welcome you back to Quest in the near future - Kind regards Debbie and the Quest Team

8/10 不錯哦

Susan

喜歡:整潔度和員工素質
於 2020 年 7 月住了 1 晚
Debbie 於 2020年7月26日回覆
Dear Susan, Thank you for your review of your stay with us over this last weekend. We look forward to welcoming you back in the near future- Kind regards Debbie and the Quest Team.

8/10 不錯哦

真實旅客

於 2020 年 6 月住了 1 晚
Debbie 於 2020年6月29日回覆
Thank you for your review of your stay with us, we hope to see you back in the near future- Kind Regards Debbie and the Quest Team

10/10 有夠讚

Simon,Moranbah

喜歡:整潔度和設施服務
Central location.very clean rooms great place to stay.
於 2020 年 6 月住了 1 晚
Debbie 於 2020年6月7日回覆
Dear Simon, Thank you for your kind review of your stay with us, we hope to see you back in the near future- Regards Debbie and the Quest Mackay team

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Easy on/off Bruce Highway
Easy to find, right across from the river, so nice view. One block away from small, quiet downtown. We liked that the Quest hotels have kitchenette, if you want to cook.
於 2020 年 3 月住了 1 晚
Deb 於 2020年3月15日回覆
Dear Easy On/Off, Thank you for your review of our Quest Mackay Apartments, we do hope to see you back in the near future- Regards Debbie and the Quest Team.

10/10 有夠讚

Glen

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable, convenient and clean
Have stayed at the Quest on previous occassions. Friendly and helpful staff. Clean and comfortable rooms. Quiet location, within a 5 min walk to a range of eating places and to the mall.
於 2020 年 2 月住了 1 晚
Deb 於 2020年3月17日回覆
Dear Glen, Thank you for your fantastic review of your last stay with us and we hope to see you back in the future- Regards Debbie and the Quest Team

8/10 不錯哦

Brady

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
👍👍
於 2020 年 2 月住了 3 晚
Deb 於 2020年2月9日回覆
Good Morning Brady, Thank you for your review of our property, we would love to see you back in the near future- Kind Regards Debbie and the team at Quest

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和設施服務
於 2019 年 12 月住了 1 晚
Deb 於 2020年1月13日回覆
Thank you for your review of your recent stay- Kind regards Debbie and the Quest team

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Karina 於 2019年12月19日回覆
Thank you for your review, we hope to see you stay again in the future Kind regards Quest team

8/10 不錯哦

真實旅客

喜歡:整潔度、設施服務和住宿環境和硬體
於 2019 年 12 月住了 1 晚
Deb 於 2019年12月16日回覆
Thank you for your review of your stay it us, we hope to see you in the near future- regards the Quest Team

10/10 有夠讚

真實旅客

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Central Location, Good room, Handy to restaurants within walking distance
於 2019 年 11 月住了 1 晚
Deb 於 2019年12月2日回覆
Thank you for your wonderful review, we look forward to your return- Kind regards the Quest team

8/10 不錯哦

Louise,Mackay

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location near city centre
The only issue I found was the bed was uncomfortable otherwise location was great, friendly helpful staff & we were able to check in early, secure car parking, very clean & tidy. Just wish the mattress was comfy.
於 2019 年 9 月住了 1 晚
Deb 於 2019年9月30日回覆
Dear Louise, Thank you for your review of your stay with us recently, we do apologise that the bedding was not up to Quest standard and we will pass this information on to management to renew some of our beds- kind Regards Debbie

8/10 不錯哦

真實旅客

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Happy with the property. Good location and nice room layout.
於 2019 年 8 月住了 2 晚
Deb 於 2019年8月7日回覆
Thank you for you kind review, we hope to see you again in the near future- Regards Debbie

4/10 不太好

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
Great hotel itself and value terrible service.
The hotel was great, value for money was great however the booking was completely incorrect, bedding was incorrect, and then we where offered alternate rooms and upgraded only to find out they were all dirty and unserviced. After all this, although we appreciate being offered a room free of charged we had to wait for the beds in all rooms to be split wasting so much time and money, and me the the owner of the company that paid was then moved to another room with the wrong key. So disappointed, reception sorry to say had no clue.
於 2019 年 6 月住了 1 晚
Chris 於 2019年7月2日回覆
Dear Guest, We here at Quest Mackay do apologise for not meeting the Quest standard and we are sorry to hear that the reservations were not correctly inputted. We will be providing more training for our receptionist so this sort of problem does not occur in the future. If you are coming back anytime in the future please let us know so we can redeem our efforts to make your stay with us a more pleasant one. Kind Regards, Christine Stemm Quest Mackay Reception

10/10 有夠讚

真實旅客

於 2019 年 3 月住了 2 晚
Deb 於 2019年3月31日回覆
Good Morning, Thank you for your review we are so glad you had enjoyable stay with us and look forward to welcoming you back in the near future.- Regards Debbie

4/10 不太好

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I paid for a king size bed room, however had two very uncomfortable king singles pushed together that formed a ridge in the middle, rendering sleeping in the middle of bed useless
於 2019 年 3 月住了 1 晚
Deb 於 2019年3月15日回覆
Thank you for you feedback regarding your stay with us, unfortunately all our bedding is king split singles beds. We will pass on your concern to management and hopefully we will see you again in the near future- regards Debbie

8/10 不錯哦

paul

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A short nice stay
Ot was a nice stay, the receptionist were so kind and helpful. Room were cozy and clean.close to shops.
於 2019 年 1 月住了 1 晚
Quest Team 於 2019年2月5日回覆
Thank you we look forward to your return trip

6/10 一般般

Gordon

喜歡:整潔度、住宿環境和硬體和客房舒適度
Disappointed I was woken up by the cleaning lady who insisted I'd already checked out. Otherwise a good stay.
於 2019 年 1 月住了 1 晚
Quest Team 於 2019年2月6日回覆
Please accept our sincere apology, your feedback has been reviewed with team member correction an appropriate measure were taken to ensure no repeats

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月15日回覆
Thank you for your great feedback! We are glad you enjoyed your stay.

4/10 不太好

Dianne,Bowen, au

不喜歡:住宿環境和硬體和客房舒適度
At check in was told the pool was shut for maintenance *spoke with staff earlier in the week they could have told me* our closest elevator to our room was also under maintenance & then the other one broke down & we had to climb 5 flights of stairs to get to our room both bedroom aircons don’t work & we couldn’t contact the reception to let the know or even leave a message we are disappointed
於 2019 年 1 月住了 1 晚
Deb 於 2019年1月16日回覆
Dear Dianne, We do apologize for any inconvenience during your stay with us. Unfortunately we had some major issues during your stay and we hope to rectify this on your next stay with us. Regards Debbie

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Thanks for staying with us. We appreciate your feedback!

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Service, room had a funny smell to it, but had a good bed.
於 2018 年 12 月住了 1 晚
Deb 於 2019年1月16日回覆
Thank you for your comments- Regards Debbie

10/10 有夠讚

真實旅客

於 2018 年 12 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Thanks for staying with us. We appreciate your feedback!

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
Staff are so helpful and go out of their way to help. Good comfortable rooms with plenty of space.
於 2018 年 12 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear Anonymous, Thank you for your great review, we will be sure to pass you comments on to our staff. We are glad you enjoyed our large rooms and look forward to welcoming you back to Quest Mackay.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very clean, modern and comfortable apartment. Excellent location and free secure parking.
於 2018 年 12 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear Anonymous, Thank you for your great review, we will be sure to pass your your feedback to our housekeeping team. We are glad you enjoyed our central location and on-site parking included in your booking. We look forward to welcoming you back to Quest Mackay.

10/10 有夠讚

B,Mackay QLD

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Our room was huge. Comfortable beds. Good price. Close to everything. Nice bathrooms.
於 2018 年 12 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear B, Thank you for your great review. We are glad you enjoyed our large and spacious apartments and our central location. We look forward to welcoming you back to Quest Mackay on your next trip.

10/10 有夠讚

Nathan,Brisbane, AU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location & wonderful staff, restaurants & bars all around while still in a quiet area within the city.
於 2018 年 11 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear Nathan, Thank you for you great feedback. We love our convenient location in the Mackay CBD. We will be sure to pass you comments onto the team. We look forward to welcoming you back to Quest Mackay

10/10 有夠讚

Nathan,Brisbane, AU

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient location & wonderful staff, restaurants & bars all around while still in a quiet area within the city.
於 2018 年 11 月住了 2 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear Nathan, Thank you for your great feedback. We love our convenient location in the Mackay CBD too. We will be sure to pass you comments onto the team and look forward to welcoming you back to Quest Mackay

8/10 不錯哦

Tammy

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very close to city
Was really great rooms
於 2018 年 11 月住了 1 晚
Rochelle, Guest Experience Manager 於 2019年1月8日回覆
Dear Tammy, Thank you for your great feedback. We love our central location and glad you enjoyed your room. We look forward to welcoming you back to Quest Mackay on your next visit.

8/10 不錯哦

David

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Was in town for an expo - hotel is in a great location as it is walking distance to all of the of the local restaurants.
於 2018 年 10 月住了 2 晚

8/10 不錯哦

Celeste,Scottsdale AZ USA

喜歡:整潔度和員工素質
The room was large and clean. However the windows hardly opened so it was very stuffy. The A/C blew right on you because the unit was over the bed. So either you were too hot or too cold. They locked the pool and deck at 6 pm because they had no staff on duty. It was disappointing not to use them especially since it was so hot inside room. Good location.
於 2018 年 10 月住了 2 晚