室外游泳池

盛橡瑪凱卡萊爾套房飯店的評分

4 out of 5
盛橡瑪凱卡萊爾套房飯店
23 Alfred Street, Mackay, QLD

評論

8.2

非常好

10 分,有夠讚;325 則評論中有 130 則" "
8 分,不錯哦;325 則評論中有 131 則" "
6 分,一般般;325 則評論中有 36 則" "
4 分,不太好;325 則評論中有 17 則" "
2 分,很糟糕;325 則評論中有 11 則" "

8.8/10

整潔度

9.0/10

員工素質

8.4/10

設施服務

8.6/10

住宿環境和硬體

7.8/10

環保程度

評論

8/10 不錯哦

Garry

商務旅客
喜歡:員工素質和設施服務
The apartment was fine it was clean and had everything we needed. The only downside was the screen door to the balcony wouldn’t open properly, the tiles on the balcony floor were all lifting up and could be a trip hazard. The balcony also needed a good pressure clean.
於 2024 年 2 月住了 3 晚
Oaks Team 於 2024年2月29日回覆
Dear Garry,Thank you for providing your feedback.Rest assured your review has been shared with our maintenance and housekeeping teams who will rectify these issues.We thank you for bringing this to our attention.Warm Regards,

10/10 有夠讚

Paul

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We really liked the interior and design of the 1 bedroom apartment we stayed in. My wife and I were pleasantly surprised that the apartment absolutely corresponded to the photographs presented on the hotel website. (It often happens that everything looks beautiful in the photo, but not in reality). All furniture is in excellent condition, clean, cozy, comfortable. Another nice addition is that the hotel is located near the Queen's Park, that is convenient for morning walks or exercise.
於 2024 年 2 月住了 1 晚
Oaks Team 於 2024年2月29日回覆
Dear Paul,Thank you for providing your feedback, we are delighted to learn you had a great stay!We hope to have the chance to welcome you back soon.Warm Regards,

8/10 不錯哦

Nicole

喜歡:整潔度、員工素質和設施服務
於 2023 年 12 月住了 2 晚
Oaks Team 於 2024年2月29日回覆
Dear Nicole,Thank you for providing your feedback.We hope to welcome you back in the future.Warm Regards,

10/10 有夠讚

Cassandra

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property has everything you need for a short or extended stay! Its modern and up to date! Beds confortable! We did have issues with wifi and rooms not quite soundproof (apologies to the floor we were on my son was exceptionally loud and obnoxious. ) loved sitting on the balcony and watching the bats
於 2024 年 1 月住了 2 晚
Oaks Team 於 2024年2月29日回覆
Dear Cassandra,Thank you for providing your feedback, we are delighted to hear that you had a great stay!We hope to welcome you back soon.Warm Regards,

6/10 一般般

Daniel

商務旅客, 團體旅遊
Noisy at night due to being near pub . Apartment only had 1 bathroom for 2 rooms

8/10 不錯哦

Tony

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Booking and check-in were straight forward, easy and professional. Room: clean with exception of crockery (dishes) and glasses, which we had to wash. This may be a consequence of only a single sachet of dishwashing liquid and a single dishwasher capsule being provided for multi-day stays. Maybe the hotel would consider providing sufficient washing liguid/capsules for length of stay. Overall, the apartment was very clean, well appointed and quiet. We would recommend this property, and will stay again. Check Out: straight forward with no delays.
於 2023 年 11 月住了 3 晚

6/10 一般般

Nick

商務旅客
喜歡:整潔度
The position was not good. Bit of a walk to go anywhere
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Michelle

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Unit had everything we needed for our stay
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Kathy

喜歡:整潔度和住宿環境和硬體
It suited our stay
於 2023 年 9 月住了 1 晚

6/10 一般般

Peter

於 2023 年 9 月住了 2 晚

10/10 有夠讚

Tim

情侶出遊
喜歡:設施服務
This was actually an extension to an original booking which I didn’t end up using. The reception staff were amazing with how they helped me at this time
於 2023 年 8 月住了 2 晚

10/10 有夠讚

Tim

情侶出遊
喜歡:設施服務
Friendly helpful staff at reception who went above and beyond to cater for my needs
於 2023 年 8 月住了 2 晚

8/10 不錯哦

Tania

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely hotel and clean rooms. The pub across was road had bands playing on the Friday and Saturday night, until 11pm or so and could be heard quite loud in our room which was at the front of the front of the property.
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Wendy

家庭旅遊
喜歡:整潔度和員工素質
Good clean accommodation. Noisy Isolated
於 2023 年 7 月住了 2 晚

8/10 不錯哦

Colin

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Samantha,Conway

情侶出遊
喜歡:整潔度和員工素質
The room itself was clean and spacious, bed and pillows extremely comfortable. We had our car parked in the undercover carpark however the rollerdoor wasnt working so people could access the carpark, the next morning each on of our canopy handles was opened where someone had tried to gain entry (they didnt thank god) food options were limited unless you wanted to walk atleast 800m but they do have menulog so we got food delivered. It was only noisy because the fire station is next door
於 2023 年 5 月住了 1 晚

6/10 一般般

Lorelle

喜歡:設施服務
不喜歡:員工素質和住宿環境和硬體
於 2023 年 4 月住了 1 晚

4/10 不太好

Tracy

於 2023 年 1 月住了 1 晚

10/10 有夠讚

Mitchell

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Accommodation in Mackay can get quite pricey, but the Carlyle has all the same facilities - pool, great rooms etc - for a lot less than I am used to paying. Won't be staying anywhere else moving forward - glad I found this little gem!

2/10 很糟糕

Mark

商務旅客
喜歡:員工素質
不喜歡:住宿環境和硬體和客房舒適度
Place was not clean. In need of a maintenance man many things broken. Whole place needs a renovation.
於 2022 年 10 月住了 3 晚

8/10 不錯哦

Shannon

家庭旅遊
喜歡:員工素質和客房舒適度
Great place to stay for Rumble Skate event
Great Place to stay, awesome pool and comfortable rooms and off street parking. Close to coles and other food options. A short drive to Mackay skatepark, shopping centre and lagoon. We will be back!
於 2022 年 9 月住了 5 晚

10/10 有夠讚

Graham

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Family stopover in Mackay. Self contained unit. Close to all ammenities.
於 2022 年 9 月住了 5 晚

2/10 很糟糕

Michelle

家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
Unfortunately our room was very unkept. The room itself was tidy, but there were stains all over the carpet and the lounge seat cover could not even be done up. The lamp shade in the lounge room and main bedroom had splash stains on them. Very disappointed for an Oaks hotel. We were booked for a second visit on our return trip, but we have since cancelled and booked elsewhere.
於 2022 年 9 月住了 1 晚

8/10 不錯哦

Mark

喜歡:整潔度和員工素質
If you check in after 6 pm when the office closes you won't get internet access until after 9am the next day. Not good.
於 2022 年 8 月住了 2 晚

8/10 不錯哦

Michael

於 2022 年 7 月住了 5 晚

2/10 很糟糕

Paul

於 2022 年 7 月住了 1 晚

8/10 不錯哦

Anne

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great location
The apartment was clean and generality comfortable with a well equipped kitchen, except a coffee plunger would have been desirable. However, the mattress was hard and uncomfortable. It needed a soft top. We were disappointed to see that there was no provision for re-cycling. Everything went to landfill! Not good enough!!
於 2022 年 7 月住了 3 晚

10/10 有夠讚

Sean

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property was great! Check-in times difficult - but staff accommodating. Very friendly and spacious. A nice break from standard hotel rooms.
於 2022 年 6 月住了 1 晚

10/10 有夠讚

Amelia

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 3 晚

2/10 很糟糕

Kerri

於 2022 年 4 月住了 4 晚

6/10 一般般

Glenn

商務旅客
喜歡:設施服務和住宿環境和硬體
Bad iron.
於 2022 年 5 月住了 1 晚

4/10 不太好

Nathan

情侶出遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Dirty carpet and oily dirt stain on bed head from somebody’s disgusting body. Cockroaches and cigarettes outside on balcony.
於 2022 年 4 月住了 1 晚
Front Office Manager 於 2022年5月3日回覆
Dear Nathan, Thank you for taking staying with us at the Oaks Mackay Carlyle Suites and for taking the time to write this review. Please accept my sincerest apologies for what appears to have been a well below average stay. We regularly have our units carpet cleaned, which also include cleaning of the bedheads and I have scheduled for the unit to be cleaned once again, so as not to provide any further guest with this sort of experience. Once again, I apologize for your experience with us. Should you return, I will ensure you have a contrasting experience with a near perfect, seamless stay. Please don't hesitate to contact me should you have any further need. Best regards, Tarusha Fernando Front Office Manager Oaks Mackay Carlyle Suites

6/10 一般般

Therese

不喜歡:整潔度和住宿環境和硬體
於 2022 年 4 月住了 3 晚

10/10 有夠讚

Glenn

喜歡:整潔度、設施服務和住宿環境和硬體
Easy location
於 2022 年 3 月住了 1 晚
Front Office Manager 於 2022年5月3日回覆
Dear Glenn, Thank you for staying with us at the Oaks Mackay Carlyle Suites and for taking the time to complete this review! I am happy to see that you had a pleasant stay with us and found our location convenient. We hope to welcome you back. Best regards, Tarusha Fernando Front Office Manager Oaks Mackay Carlyle Suites

2/10 很糟糕

Belinda

於 2022 年 1 月住了 1 晚

8/10 不錯哦

Greg Maxted and Imelda

於 2021 年 12 月住了 1 晚

10/10 有夠讚

Barbara

家庭旅遊
喜歡:整潔度和客房舒適度
於 2021 年 11 月住了 3 晚

8/10 不錯哦

Tara

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
於 2021 年 9 月住了 2 晚

8/10 不錯哦

joshua

情侶出遊
喜歡:設施服務和住宿環境和硬體
just some issues with the room the Ceiling fan didn’t work and the aircon had black mould/dust needs cleaning and there was used bandages left in the bin
於 2021 年 9 月住了 1 晚

6/10 一般般

Jeffrey

不喜歡:整潔度
Short holiday in Mackay
Apartment should have been good but carpet was very dirty, utensils and cutlery not clean, missing even a basic fry pan and one light in kitchen didn't work, nor did the Foxtel. Staff were friendly but didn't respond to issues raised. Good parking and WiFi.
於 2021 年 8 月住了 3 晚

10/10 有夠讚

Emily

喜歡:整潔度、設施服務和住宿環境和硬體
於 2021 年 7 月住了 1 晚

8/10 不錯哦

Lance

商務旅客
喜歡:整潔度
於 2021 年 7 月住了 2 晚

8/10 不錯哦

真實旅客

情侶出遊
喜歡:整潔度和設施服務
Appartement layout was good and generous size. Did not like the view, ground floor.
於 2021 年 6 月住了 4 晚

4/10 不太好

真實旅客

家庭旅遊
喜歡:設施服務
不喜歡:整潔度和住宿環境和硬體
Definitely not four star unfortunately the photos don’t meet the expectations of the property. The apartment was not clean there was lots of dirty marks on the walls heavy stains on the carpet, dust everywhere and shower was very dirty and the couch was falling apart. I will not be staying again. During covid you would have thought the cleanliness would be stepped up. Disappointed.
於 2021 年 6 月住了 1 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡:住宿環境和硬體
Good
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:設施服務和住宿環境和硬體
不喜歡:整潔度
Our room wasn’t clean it had hair balls on the carpet in the main bedroom and empty water bottles from previous stay. Carpet in lounge room was dirty. And our car park was taken by another person staying at the hotel.
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

喜歡:整潔度、設施服務和住宿環境和硬體
於 2021 年 6 月住了 1 晚

8/10 不錯哦

真實旅客

於 2021 年 4 月住了 1 晚

4/10 不太好

真實旅客

商務旅客, 家庭旅遊
不喜歡:整潔度、設施服務和住宿環境和硬體
We have not been disappointed in Oaks before but this was an exception. The carpet in the room was stained and dirty and gave the whole place a dirty feel. The sheet on the bed was laid straight onto the mattress with nothing underneath. The sofa had a huge stain on it and the covering wriggled off as you sat on it as it had been torn at the zipper. To make matters worse the hotel is situated across from a pub. The yelling and hooning in cars went on until the early hours of the morning. Why they didn't at least put a small quiet family on the opposite side of the hotel..I just don't know.
於 2021 年 4 月住了 1 晚

4/10 不太好

Blair

商務旅客
喜歡:整潔度和客房舒適度
於 2021 年 3 月住了 1 晚