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阿拉若汽車旅館的評分

3.5 out of 5
阿拉若汽車旅館
52 Nebo Road, West Mackay, QLD

評論

9.0

太棒了

10 分,有夠讚;338 則評論中有 197 則" "
8 分,不錯哦;338 則評論中有 118 則" "
6 分,一般般;338 則評論中有 19 則" "
4 分,不太好;338 則評論中有 2 則" "
2 分,很糟糕;338 則評論中有 2 則" "

9.2/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

8.8/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Kim

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good parking outside rooms
Management :) 於 2024年2月9日回覆
Thank you for taking the time to leave such a lovely review. We are so pleased that you enjoyed your stay and we hope to see you again

10/10 有夠讚

Cameron

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice large parking area, rooms were quiet and well kept.
於 2023 年 12 月住了 6 晚
Management :) 於 2024年1月19日回覆
Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with and hope to see you again

8/10 不錯哦

Brett

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Lovely place, nice pool, friendly staff.
於 2023 年 12 月住了 1 晚
Management :) 於 2024年1月19日回覆
Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay with and hope to see you again

2/10 很糟糕

Allan

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Management 於 2023年12月5日回覆
Not sure why you have negatively reviewed us as you cancelled your booking and didn't actually stay?

8/10 不錯哦

Rob

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean, quiet, friendly staff
於 2023 年 12 月住了 1 晚
Management :) 於 2023年12月5日回覆
Thank you for taking the time to leave us your kind review. We are happy to hear that you enjoyed your stay with us.

10/10 有夠讚

Jason

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff that were very accommodating for our requests. Clean rooms, pet friendly with a long strip of grass just behind the rooms for the dogs to run and investigate. Free washing machine was a nice surprise too. Definitely stay again when we pass through Mackay again.
於 2023 年 11 月住了 1 晚
Management :) 於 2023年12月5日回覆
Thank you for your lovely review! We are so happy to hear that you enjoyed your stay with us as our whole team takes a lot of pride in what we do. We all look forward to seeing you again on your next trip through Mackay

8/10 不錯哦

Howard,Highgate

家庭旅遊
喜歡:設施服務
Convenient location; clean and good parking.
於 2023 年 11 月住了 1 晚
Management :) 於 2023年11月23日回覆
Thank you for taking the time to leave such a lovely review. We are so pleased that you enjoyed your stay and we hope to see you again

8/10 不錯哦

Colin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice motel with good amenities. Just saying, a full length mirror would be great, especially for those of us attending a special event.
於 2023 年 11 月住了 1 晚
Management :) 於 2023年11月18日回覆
Thank you for your review

8/10 不錯哦

Mark

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Management :) 於 2023年11月12日回覆
Thank you

10/10 有夠讚

Kellie

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Management :) 於 2023年11月4日回覆
Thank you

10/10 有夠讚

Tony

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Shall return
Well located, friendly staff. Very clean. Highly recommend.
於 2023 年 10 月住了 1 晚
Management :) 於 2023年11月3日回覆
Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your time with us and hope to see you again

10/10 有夠讚

Nathan

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 5 晚
Management :) 於 2023年11月3日回覆
Thank you!

8/10 不錯哦

Isabella

喜歡:整潔度、員工素質和住宿環境和硬體
Gute Unterkunft für 1 oder 2 Tage. Sehr freundliches und hilfsbereites Personal. Das Restaurant Jimmy D's hat sehr gutes Essen vor Ort oder als room service.
於 2023 年 10 月住了 2 晚
Management :) 於 2023年10月26日回覆
Thank you for your lovely review. We are so pleased you enjoyed your stay with us and eating from our restaurant

10/10 有夠讚

Carl

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very Clean, Spacious and Comfortable Room. Only concern was the Open Shower over a Corner Bath with No Rails for Support while Showering. Very Happy with Room.
於 2023 年 10 月住了 3 晚
Management :) 於 2023年10月21日回覆
We are delighted to hear that you had a wonderful experience overall. Your feedback about shower rails is duly noted, and we appreciate your input. We strive to improve our facilities and provide a more enjoyable stay for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 有夠讚

Kaz

喜歡:整潔度、員工素質和住宿環境和硬體
From the booking to the reception to the stay and checkout everything was seamless and professional. The room was very clean, comfortable and dog friendly. This property has now become our motel to stay at as we travel back and forth to Far North Queensland. 10 out of 10 👍
於 2023 年 10 月住了 1 晚
Management :) 於 2023年10月11日回覆
Thank you for your taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us and we look forward to welcoming you back on your next trip to Makcay

10/10 有夠讚

Tara

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very well set up. Great price.
於 2023 年 9 月住了 1 晚
Management :) 於 2023年10月11日回覆
Thank you for your taking the time to leave us a review. We are so pleased that you enjoyed your stay with us

10/10 有夠讚

Glen

寵物同遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed staying at the accomodation but I am wondering why I payed $139 for the room and then an extra $150 for something else. Quite expensive for one night. I thought the room would only cost $139 as advertised.
於 2023 年 9 月住了 1 晚
Management :) 於 2023年10月3日回覆
Thank you for your feedback and we are happy that we could resolve this issue

8/10 不錯哦

Tracey

喜歡:整潔度、員工素質和住宿環境和硬體
Great team easy to deal with. Meals nice and quick to room service. Pet friendly!!
於 2023 年 9 月住了 1 晚
Management :) 於 2023年9月25日回覆
Thank you for taking the time to leave us your review. We are so pleased that you enjoyed your stay with us and we hope to see you again

10/10 有夠讚

Shanna

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable pillows, dog friendly, cutlery and microwave in the room
於 2023 年 9 月住了 1 晚
Management :) 於 2023年9月19日回覆
Thank you for taking the time to leave us your feedback. We are happy to hear that you enjoyed your stay and hope to see you again in the future

10/10 有夠讚

Bernadette

情侶出遊, 寵物同遊
喜歡:設施服務
We booked a Pet Friendly room it was co-ordinated very well. Excellent Service staff were friendly and helpful. Room was clean, comfortable. Only negative was we wanted to wash the dishes we used but no dishwashing liquid or tea towel. A very small detail I am sure they wanted us to leave them. A big thank you to the staff we dealt with they went above and beyond to make us comfortable.
於 2023 年 9 月住了 1 晚
Management :) 於 2023年9月19日回覆
Thank you so very much for your lovely review. We are so pleased that you enjoyed your stay and we hope to see you again

8/10 不錯哦

Guy

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Good solid motel with great staff and a much better than average restaurant. Some other review said the bed was too soft I'd say it was a little too firm - so subjective. A pleasure to have room service at end of a long day. I''ll be staying again.
Management :) 於 2023年9月19日回覆
Thank you for taking the time to leave us a review. We are so pleased to hear that you enjoyed your stay and look forward to seeing you again soon

10/10 有夠讚

Amy

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing pet friendly accomodation. Very clean and smells lovely when you walk in. Staff so helpful. I loved seeing a doggy bed bowl and treats in the room such an adorable touch. Will definitely be back.
於 2023 年 9 月住了 1 晚
Management :) 於 2023年9月13日回覆
Thank you for taking the time to leave us such a kind review. We take great pride in the presentation of our motel and want all our guests to feel welcome and comfortable so we are so happy to hear that you enjoyed your stay. Hope to see you again soon!

8/10 不錯哦

Janine

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very pleasant stay room was big & nice with an upgrade to a king room. The Bed was a bit too soft for us though but other than that it was value for money.
於 2023 年 9 月住了 1 晚
Management :) 於 2023年9月9日回覆
Thank you for taking the time to leave us a review. We are so happy that you enjoyed your stay and hopefully we see you again soon

10/10 有夠讚

Yvonne

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Clean and comfortable great space
於 2023 年 8 月住了 2 晚
Management :) 於 2023年9月6日回覆
Thank you for your review, we are so pleased to hear that you enjoyed your stay with us and hope to see you again when you are next in Mackay

10/10 有夠讚

Marlene

於 2023 年 2 月住了 8 晚
Management 於 2023年8月24日回覆
Thank you :)

8/10 不錯哦

Judith

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 1 晚
Denise 於 2023年7月15日回覆
Hi Judith,Thank you for your review and I am very pleased that you enjoyed your stay with us and hope to see you again when you visit Mackay.Kind RegardsDenise

10/10 有夠讚

Maria Christina

寵物同遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I like that it is very cozy and friendly for me and son and my dog.
於 2023 年 7 月住了 2 晚
Zahli 於 2023年7月14日回覆
Hello Maria, we are very glad you all enjoyed your stay and we hope to see you again next time you are in Mackay.Thank you, Zahli & The Alara Team :)

10/10 有夠讚

Rachel

於 2023 年 6 月住了 1 晚
Denise 於 2023年6月24日回覆
Thank you, Rachel we are very happy that you enjoyed you stay with us and hope to see you again.Kind RegardsDenise

10/10 有夠讚

Robyn

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 5 月住了 1 晚
Zahli 於 2023年5月24日回覆
Hello Robyn, thank you for the review.

10/10 有夠讚

Jillian

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing staff. Our dogs were welcomed. Food at restaurant was so so good. Can't fault this place. Will definitely stay here again and will definitely tell everyone how good it's.
於 2023 年 4 月住了 1 晚
Zahli 於 2023年4月23日回覆
Hello Jillian, thank you for your amazing review. We are super glad you enjoyed your stay and we hope to see you again next time you are in Mackay :)Thank you, Zahli & The Alara Team

10/10 有夠讚

Brigitta

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The room service was exceptional, food was fantastic, even our puppy received a treat. The room was very clean. Management and staff super friendly. Easy walk to the botanical gardens to stretch the legs, which we needed after a long drive in the car.
於 2023 年 4 月住了 1 晚
Kassie 於 2023年4月13日回覆
Hello Brigitta,Thank you so much for your great review. We are glad you enjoyed your stay and hope to see you again next time you are in Mackay. Kind regards, The Alara Team :)

10/10 有夠讚

Sophie

寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were incredibly friendly, check in and out was easy and I’m so glad it was pet friendly. Highly recommend!
於 2023 年 4 月住了 1 晚
Kassie 於 2023年4月13日回覆
Hi Sophie,Thank you so much for your great review. We are glad you enjoyed your stay and hope to see you again next time you are in Mackay. Kind regards, The Alara Team :)

10/10 有夠讚

Thomas

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
From the personalised doggy chew gift, to the high quality room amenities and sheets/beds, Alara is quite simply one of the best Motor Inns we have stayed in. The pool was a welcomed oasis after the six hour journey as was the fact the room had been pre-cooling for us. The biscuits to go with our tea and coffee were absolutely delicious. This will be our one and only choice for accommodation whenever we pass through Mackay again.
於 2023 年 4 月住了 1 晚
Kassie 於 2023年4月13日回覆
Hello Thomas, Thank you so much for your Fantastic review. We are glad you enjoyed your stay and hope to see you again next time you are in Mackay. Kind regards, The Alara Team :)

10/10 有夠讚

Geoffrey,Wallan

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 3 晚
Kassie 於 2023年4月13日回覆
Hi Geoffrey,Thank you for the wonderful review, hope to see you again.Kind regardsAlara Team

8/10 不錯哦

Mark Emma

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfy bed, very clean, great water pressure, pet friendly
於 2023 年 3 月住了 1 晚
Kassie 於 2023年4月4日回覆
Mark and Emma,Thank you for your lovely review, look forward to you staying with us again.

10/10 有夠讚

Luke

情侶出遊, 寵物同遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We staued in a pet friendly room, and the staff were absolute amazing with our dogs and accommodated needs required. Thank you. We will definitely stay again.
於 2023 年 2 月住了 1 晚
Robyn 於 2023年2月27日回覆
Hi Luke, we are so very glad that you enjoyed your stay with us! Thank you for your wonderful review and we hope to see you again if you are travelling back through Mackay. Robyn on behalf of the Alara Team

10/10 有夠讚

Rita,Etobicoke

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very welcoming reception, made us feel right at home. Room spacious and very clean…
於 2023 年 2 月住了 1 晚
The Team at Alara 於 2023年2月20日回覆
Thank you so much for your review Rita. We love it when guests tell others about their experience at Alara.Safe travels. team Alara : )

10/10 有夠讚

David

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great location, friendly staff. Kids had fun in the pool.
於 2023 年 2 月住了 2 晚
Team Alara 於 2023年2月9日回覆
Thank you kindly David for your review. We appreciate the time you have taken to tell others about your experience here. Safe Travels, the team at Alara

6/10 一般般

Mathew

寵物同遊
I booked this room specifically on the basis that it was pet friendly however this was not the case and I had to ring around to see if someone would take my pet in for the night. The property manager was lovely and apologetic about the fact that there were no more pet friendly rooms available but I wasn't happy with that outcome because I had paid for a room that was pet friendly. The room was booked during the time that there was an extreme weather event in QLD so I only used it for a couple of hours and then decided to head onwards to my destination because the motel would not accommodate my pet. The property manager wasn't keen on a refund but I instead asked her to give the room to someone else who was desperate for accommodation in such horrible weather which she wasn't keen to do either. I would not stay at the this place again.
於 2023 年 1 月住了 1 晚
Narelle Hetherington (manger) 於 2023年1月20日回覆
Thank you for your review Matthew. We have started the process with Expedia (wotif) to have non-pet added into the room title so that people will be under no assumption as to the type of room chosen and paid for at the time of booking. The amenities had been used during your stay making in not possible to re-book or refund this room as cleaners do not live on site. You were given the choice on arrival to cancel your stay with us, which you declined. We are glad you made it through the flood water and wish you well. Kindest Regards Narelle Hetherington (manager)

10/10 有夠讚

Aaron

於 2023 年 1 月住了 1 晚
Zahli 於 2023年1月18日回覆
Hello Aaron, thank you for your amazing review. We are very glad you enjoyed your stay and hope to see you again next time you are in Mackay. Thank you, Zahli & The Team at Alara

10/10 有夠讚

Susan

寵物同遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We appreciete very much that a room was made available for us with our 2 small dogs. When we booked the pet friendly Motel, there was no option to select pet or no pet. So we assume all was good with pets. The managers were so helpful. The room was great. Comfortable bed and pillows. Nice bathroom and shower. Highly recommend this Motel.
The Team at Alara 於 2023年1月12日回覆
Thank you so much for your review. Safe travels from the team @ Allara

10/10 有夠讚

Narelle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
.
The Team at Alara 於 2023年1月12日回覆
Thank you for your reviewSafe travels

10/10 有夠讚

Megan

親子旅遊
喜歡:員工素質、設施服務和住宿環境和硬體
In the last two properties we stayed at we moved the beds so our son wouldn’t fall out of the bed and under the beds were filthy in both units
The Team at Alara 於 2023年1月12日回覆
We apologies for not responding earlier Megan and that you appreciated that under our beds was clean. Safe travels

10/10 有夠讚

mark,Mount Sheridan

情侶出遊, 寵物同遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Pet friendly room was very clean & fresh smelling. We would stay there again with pup.
於 2022 年 12 月住了 1 晚
Zahli 於 2022年12月17日回覆
Hello Mark, Thank you for your lovely review. We are glad you enjoyed your stay and hope to see you again next time you are in Mackay. Kind Regards, The Alara Team.

10/10 有夠讚

Robert

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
the great service , the welcoming fruit platter was great , just was a vert nice stay, the meals were great as well.
於 2022 年 12 月住了 1 晚
Zahli 於 2022年12月17日回覆
Hello Robert, thank you for your wonderful review. We are very glad you enjoyed your stay and hope to see you again! Kind regards, The Alara Team :)

10/10 有夠讚

Barry

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2022 年 12 月住了 1 晚
Zahli 於 2022年12月17日回覆
Hello Barry, thank you for your review. We are glad you enjoyed your stay and hope to see you again. Kind regards, The Alara Team :)

8/10 不錯哦

Genevieve

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 10 月住了 1 晚
Zahli 於 2022年11月12日回覆
Thank you for your review :)

10/10 有夠讚

Ross

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Restaurant food and staff awesome, Covid safety still in place
於 2022 年 10 月住了 1 晚
The Alara Team 於 2022年10月25日回覆
Hi Rossthank you for your amazing review. We look forward to assisting you next time you are in Mackay. Kind regards, The Team @ Alara

2/10 很糟糕

Jean

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Sadly not too much going for the Alara other than the restaurant. The motel is under a noisy flight path with planes going over from 6.30am to 9.30pm. No glasses in the room, only 2 cups and 2 paper cups with one wooden teaspoon. Went over to reception and was told that due to COVID we do not have certain items in the rooms anymore, to go to the kitchen and ask for a glass. Went to kitchen and knocked on the door, no answer so went back to Reception, to be given a glass. The rooms need a decent deep clean, doors and frames were thick with grime and the toilet was dirty. Dinner in the restaurant was good, but probably due to only one friendly waitress was a tad slow. Had breakfast of cereal and toast delivered to room, but no plates came with it! We did bring up the issues with Reception upon checkout the next morning but were met with indifference.
於 2022 年 10 月住了 1 晚
The Team at Alara 於 2022年10月21日回覆
Hi Jean, I do offer my apologies that you did not enjoy your stay with us. As you requested a standard bath room, we upgraded you to our King Spa room for your stay. It is correct we do not have crockery and cutlery in the rooms (only disposable) however, we do have it available in our Reception if a guest is preferring this. We will investigate your other comments accordingly with our Staff, Kind regards, The Team @ Alara

10/10 有夠讚

Anthony

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super friendly service and clean and tidy room. Hosts were very friendly and happy to chat.Highly reccomend breakfast.
於 2022 年 10 月住了 1 晚
The Team at Alara 於 2022年10月21日回覆
Thank you Anthony for your fantastic review & comments and we look forward to assisting you next time are in Mackay. Kind regards, The Team @ Alara