Dear Tse Chung, we are delighted to receive your positive feedback about our services and hope to be able to welcome you again for more memorable stays.

Dear SHENG WEI, It is a wonderful delight to receive your positive feedback and we hope to be able to welcome you again. Best Regards Christian Dolenc General Manager

Dear Ching Jou, we greatly appreciate your taking the time to share your experiences with us, as such information enables us to monitor and improve our service quality standards. Our mission is to truly delight and satisfy our guests, and I deeply regret to learn of your experience. We would like to extend our sincere apologies for not meeting your expectations. Please allow us another opportunity to restore your confidence in us. We look forward to welcoming you back and creating a truly Mandarin Oriental experience for you.

Dear Sir or Madam We are delighted to receive your positive feedback and we look forward to having you again. Best Regards, Christian Dolenc General Manager

尊敬的客人 我們十分榮幸 閣下選擇入住澳門文華東方酒店，同時非常高興獲得您對服務素質及優美景觀的讚賞。 衷心期待您於不久將來再次光臨，我們定必為您提供更非凡卓越的住宿體驗。 順請客安 陳曼雲 酒店總經理

尊敬的客人 我們非常榮幸閣下選擇澳門文華東方酒店，同時很高興知悉您對服務、安靜的環境及優越的地理位置感到滿意。 期待您於不久的將來再次光臨，讓我們能夠再次為您提供非凡卓越的體驗。 順請客安 陳曼雲 酒店總經理

敬的先生或女士 我們非常榮幸 閣下入住澳門文華東方酒店，並衷心感謝您對服務素質的讚賞。 期待閣下再次光臨，我們將為您提供滿意舒適的入住體驗。 順請客安 陳曼雲 酒店總經理

Dear Nymph Thank you for your wonderful sharing on your recent stay at Mandarin Oriental, Macau. We are absolutely thrilled to note that you enjoyed your stay and loved the food served in our restaurants. Indeed, all our food served are freshly made with the highest ingredients. We hope to see you again, for many more future visits. Yours sincerely Jill Goh General Manager

尊敬的先生或女士 我們非常榮幸 閣下選擇澳門文華東方酒店。得悉閣下於網上平台訂房受到影響，我謹代表酒店對您表達最真誠的歉意。我們已就閣下的反饋進行調查，亦會與此網站進行協商，以避免再次發生。 衷心期待閣下再次光臨，我們將為您提供滿意舒適的入住體驗。 順請客安 陳曼雲 酒店總經理

Dear LUNG Thank you for the positive comment and we hope to welcome you back again soon. Yours sincerely Jill Goh General Manager

尊敬的先生或女士 我們非常榮幸 閣下選擇澳門文華東方酒店，同時很高興知悉您對我們細心有禮的服務感到滿意。此外，我們已向相關部門已對浴室設施作檢查以免事件再次發生。 我謹代表酒店對 閣下表達最真摯的感謝，並期待在不久的將來為您提供更滿意舒適的體驗。 順請客安 陳曼雲 酒店總經理

Dear Sir/Madam Thank you for choosing Mandarin Oriental, Macau. It is wonderful to read your positive feedback and to know that you are truly delighted with the hotel’s location, services and colleagues. We look forward to having you again, for another great staycation. Yours sincerely Jill Goh General Manager

尊敬的Mike 感謝閣下入住澳門文華東方酒店並抽出寶貴的時間分享您的評價，很高興得知您於本酒店度過愉快美好的時光及對我們的貼心細致服務感到窩心、滿意，特別對悉心準備小驚喜感到喜悅。 衷心期待您再次蒞臨澳門文華東方酒店，我們將竭力為您提供更非凡卓然的住宿體驗。 順請客安 陳曼雲 酒店總經理

尊敬的CHIA JUNG 我們非常榮幸閣下選擇入住澳門文華東方酒店，並很高興您擁有一次愉悅的住宿體驗，尤其是對服務素質感到滿意。 期待您再次蒞臨澳門文華東方酒店。 順請客安 陳曼雲 酒店總經理

Dear Valued Guest Zhank you for sharing with us such positive comments during your recent stay with us. We are absolutely delighted to receive your generous compliment and we very much look forward to having you back again. Yours sincerely Jill Goh General Manager

尊敬的先生/女士 我們非常榮幸閣下選擇入住澳門文華東方酒店並抽出寶貴的時間分享意見及評價。 我們很高興得悉您對整體住宿體驗感到滿意。就閣下反映之意見，我們已積極進行內部討論及改善，努力為客人提供更滿意的體驗。 期待您再次蒞臨澳門文華東方酒店。 順請客安 陳曼雲 酒店總經理

尊敬的LUP FUNG 我們非常榮幸閣下選擇入住澳門文華東方酒店，亦很高興得悉您對房間環境感到滿意。 期待您再次蒞臨澳門文華東方酒店。 順請客安 陳曼雲 酒店總經理

尊敬的貴賓 我們非常榮幸為您提供了令您滿意的入住體驗，並給予我們如此激勵的評價。 我們尤其興奮了解到您喜愛我們清靜的環境，舒適的房間設施及廣闊的美景，為您提供稱心的服務一直是我們努力的方向。期待閣下再次蒞臨！ 順請客安 澳門文華東方酒店

Dear Wai Fai Thank you for choosing Mandarin Oriental, Macau and sharing your feedback with us. As the only non-casino 5-star hotel in Macau, we aim to provide our guests quiet and relaxed surroundings. We are grateful to know that you enjoyed our room and service, from the spacious bathroom, cozy bed to the preparation for your worship. We look forward to welcoming you to the hotel again.

Dear littlestar JP Thank you for your generous comments. We are delighted to learnt that you enjoyed your stay, food as well as our services throughout your time in Mandarin Oriental, Macau. We certainly look forward to the pleasure of welcoming you back, during your next visit to Macau.

Dear guest, Thank you for choosing to stay at Mandarin Oriental, Macau. It is our honor to have provided you a quiet and comfortable stay. We hope to welcome you back soon to experience another fantastic stay. Yours sincerely Mandarin Oriental, Macau

尊敬的Dean, 感謝您為我們提供寶貴的評價，就閣下反映之意見，我們將積極地進行內部討論及改善，努力為客人提供滿意的服務。 期待您再次蒞臨澳門文華東方酒店。 順請客安 澳門文華東方酒店