住宿內部

澳門美高梅的評分

5 out of 5
澳門美高梅
孫逸仙大馬路, 外港新填海區, 澳門

評論

9.0

太棒了

10 分,有夠讚;529 則評論中有 324 則" "
8 分,不錯哦;529 則評論中有 152 則" "
6 分,一般般;529 則評論中有 27 則" "
4 分,不太好;529 則評論中有 16 則" "
2 分,很糟糕;529 則評論中有 10 則" "

9.4/10

整潔度

8.8/10

員工素質

9.6/10

設施服務

9.2/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

Tim

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 1 月住了 3 晚
Customer Care 於 2023年2月4日回覆
Dear Tim,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards,

10/10 有夠讚

ip

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
We have an excellent stay at macuo MGM, the staff is so friendly and sincere, very willing to offer help for you when you needed. The room is spacious and tidy, with a very nice sea view. They offer buffet for breakfast during the CNY period, the food quality is good and with lots of choice. We enjoyed the stay!
於 2023 年 1 月住了 1 晚
Customer Care 於 2023年1月27日回覆
Dear ip,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.Best regards

8/10 不錯哦

Hoi Man

於 2022 年 12 月住了 1 晚
客戶服務部 謹啟 於 2023年1月6日回覆
親愛的 Hoi Man:感謝您選擇入住美高梅並與我們分享您的入住體驗!您的滿意是對我們最大的支持與鼓勵,也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務,祝您生活愉快!

10/10 有夠讚

SIU WAI

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 2 晚
客戶服務部 謹啟 於 2022年9月6日回覆
親愛的 SIU WAI :感謝您選擇入住美高梅並與我們分享您的入住體驗!您的滿意是對我們最大的支援與鼓勵,也是我們進步的動力。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。期待下次能夠為您提供更加優質體貼的服務,祝您生活愉快!

6/10 一般般

真實旅客

傢俬設備裝修開始老化,需要更換。下午三點辦入住時,說沒非吸煙房,要多等候一小時才能提供。體驗一般,價格比附近同級酒店高,但沒有預期的好。
於 2022 年 1 月住了 1 晚
客戶服務部 於 2022年1月14日回覆
亲爱的 Anonymous , 感謝您選擇入住美高梅,並與我們分享您的入住體驗。您的寶貴意見我們已經收到並轉至相關部門,以進一步改善與優化我們的工作。美高梅希望您的“美”一次旅程都稱心如意,未來的“美”一天都幸福順遂。 由衷的期待您再次光臨美高梅,體驗我們的改善與優化。期待下一次能夠為您提供更加優質的服務,祝您生活愉快! 客戶服務部 謹啟

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服务亲切,舒适入住体验
前台服务人员十分周到友善,令客人真正享受宾至如归的亲切,房间空间大,卫浴用品好,出行方便,整体满意
於 2021 年 12 月住了 1 晚
客戶服務部 於 2021年12月21日回覆
亲爱的 Anonymous: 感谢您选择入住美高梅并与我们分享您的入住体验!您的满意是对我们最大的支持与鼓励,也是我们进步的动力。美高梅希望您的“美”一次旅程都称心如意,未来的“美”一天都幸福顺遂。 期待下次能够为您提供更加优质体贴的服务,祝您生活愉快!

10/10 有夠讚

真實旅客

於 2020 年 8 月住了 1 晚

6/10 一般般

KWOK WAI

家庭旅遊
喜歡:整潔度
不喜歡:員工素質
於 2020 年 8 月住了 1 晚

10/10 有夠讚

Kim Ming

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
超水準的高級酒店,台前職員的態度親切有禮又體貼,細心聆聽住客的要求和需要,超醒目及敬業樂業的精神,令我們一家都過了一晚很舒適又難忘的酒店住宿夜!!!
於 2020 年 1 月住了 1 晚
Casey 於 2020年2月3日回覆
親愛的 Kim Ming, 謹代表美高梅向您致意! 我們一向重視住客的寶貴意見,特別當住客分享的愉快的住宿體驗時,我們尤其鼓舞。 美高梅致力為您締造璀璨時刻,因此您的意見對我們意義重大。感謝您向我們分享是次住宿的感受,我們將向團隊轉達您的讚賞。住客的稱讚,正是我們進步的動力。 再次多謝您的意見和讚賞,期待不久將來可再為您服務。 謝雪茵 客戶關係部 謹啟

6/10 一般般

SUI CHING

於 2019 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really appreciated Senior Front Office Attendant-Jenny and the MGM team for the surprise for celebrating our honeymood. Thanks MGM for bringing me and my wife for the wonderful moments. In our minds, casino is the only DNA of Macau before. But now, Jenny and MGM team have changed our minds to explore more in Macau with the traditional foods and MGM next time when we go Macau again. Thanks again for Jenny and hotel staff's professional services during my stay. MGM is always the best hotel for us.
於 2019 年 5 月住了 1 晚
Casey 於 2019年11月5日回覆
Dear Value Guest, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent honeymoon stay with us. It really means a lot to me and to the entire team and we will definitely pass this great message to our team especially to Jenny. Moving forward, we will continue to maintain our high standards of service. If you get a chance, please ask for myself or the Manager on Duty upon your next visit to give us an opportunity to thank you personally. We appreciate your kind comments and very much hope to celebrate more special occasions with you soon. Best regards Casey Cheah Guest Experience Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 9 月住了 1 晚

10/10 有夠讚

I-Kuan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 1 晚

10/10 有夠讚

I-Kuan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
豪華酒店極致住宿體驗
於 2019 年 7 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 6 月住了 1 晚
Casey 於 2019年7月10日回覆
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

2/10 很糟糕

真實旅客

喜歡:整潔度和員工素質
於 2019 年 1 月住了 1 晚

10/10 有夠讚

Kin Shing

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Casey Cheah 於 2018年11月19日回覆
Dear Kin Shing, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Casey Cheah 於 2018年11月19日回覆
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 有夠讚

真實旅客

於 2018 年 10 月住了 2 晚
Casey Cheah 於 2018年11月19日回覆
Dear Value Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 有夠讚

Mei Yee

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Casey Cheah 於 2018年11月19日回覆
Dear Mei Yee, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 不錯哦

Albert,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good Staff Response on Guest Request
An unpleasant stay at the start as we were assigned to a room with air conditioning problem. However, once reported, we were assigned to another room for our stay. The front desk manager gave a call to apologise and sent a fruit plate to our room by himself that night. And they called again on the next day and apologise again for the inconvenience caused. Delay checkout and free buffet meals at their restaurant are provided. They are so kind that they have arranged the transportation for us to the ferry terminal.
於 2018 年 9 月住了 1 晚
Casey 於 2018年10月9日回覆
Dear Albert, Warm greetings from MGM MACAU! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team. We have also learned from your comment regarding air-conditioning problem in your room, and we are glad that it was resolved quickly to your satisfaction. Moving forward, we will continue to maintain our high standards of service. If you get a chance, please ask for myself or the Manager on Duty upon your next visit to give us an opportunity to thank you personally. We appreciate your kind comments and very much hope to serve you again soon. Best regards Casey Cheah Guest Experience Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
被升級至海景房間,其中一張床擺放在窗旁,感覺很舒適。另外,房中間位置有一張小檯、座椅、梳化,有空間可以給住客面對面談天嘆茶也是不錯。
於 2018 年 7 月住了 1 晚
Casey 於 2018年7月13日回覆
敬爱的顾客, 謹代表美高梅向您致意! 我們一向重視住客的寶貴意見,特別當住客分享的愉快的住宿體驗時,我們尤其鼓舞。 美高梅致力為您締造璀璨時刻,因此您的意見對我們意義重大。感謝您向我們分享是次住宿的感受,住客的稱讚,正是我們團隊進步的動力。 我們將繼續努力,為住客提供優質服務。歡迎於下次入住本酒店時,與當值經理或本人聯絡,讓我們親身致謝。 再次多謝您的寶貴意見,期待不久將來可再為您服務。 謝雪茵 客戶關係經理 謹啟

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
great and I especially like the free drinks in fridge.
於 2018 年 5 月住了 1 晚
Casey 於 2018年6月2日回覆
Dear Valued Guest, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your visit and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

10/10 有夠讚

Kenny

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
員工親善有禮,房間舒適,餐廳也好,給留下好印象,週邊遊玩也很方便,有機會也會再來。
於 2018 年 5 月住了 1 晚
Casey 於 2018年6月2日回覆
親愛的 Kenny, 謹代表美高梅向您致意! 我們一向重視住客的寶貴意見,特別當住客分享的愉快的住宿體驗時,我們尤其鼓舞。 美高梅致力為您締造璀璨時刻,因此您的意見對我們意義重大。感謝您向我們分享是次住宿的感受,我們將向團隊轉達您的讚賞。住客的稱讚,正是我們進步的動力。 再次多謝您的意見和讚賞,期待不久將來可再為您服務。 謝雪茵 客戶關係經理 謹啟

8/10 不錯哦

Sc,HK

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除在訂購時遇到問題外,酒店設施良好,職員服務良好。
於 2018 年 5 月住了 1 晚
Casey 於 2018年6月4日回覆
親愛的 Sc, 謹代表美高梅向您致意! 我們一向重視住客的寶貴意見,特別當住客分享的愉快的住宿體驗時,我們尤其鼓舞。 我们很遗憾听到您在訂購時遇到問題。同时,很感谢您提供建设性反馈,以便我们日后进行更好地改善。 再次多謝您的寶貴意見,期待不久將來可再為您服務。 謝雪茵 客戶關係經理 謹啟

10/10 有夠讚

Bin Feng

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 2 月住了 1 晚
Casey 於 2018年3月2日回覆
Dear Bin Feng, Warm greetings from MGM MACAU! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Casey Cheah Guest Experience Manager

8/10 不錯哦

真實旅客

喜歡:員工素質、住宿環境和硬體和客房舒適度
Not bad
Great room , just a bit dirty
於 2017 年 12 月住了 1 晚

10/10 有夠讚

littlestar JP,Newcastle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
MGM is an excellent hotel.
Firstly, I want to say thank you so much to MGM and their wonderful staff, they're prepared are comfortable room and provided excellent services to me.This journey have double meaning to my family, one for my Daddy & Mummy's wedding anniversary and the other is my brother's birthday, I appreciate hotel and their staff prepared wonderful decoration in room. Really really unexpectedly nice to me, wonderful and memorable. Thank you so much to MGM, especially front office team their DIY greeting cards to my family. MGM really is an excellent hotel !
於 2017 年 11 月住了 1 晚
Casey 於 2017年11月25日回覆
Dear littlestar JP, Warm greetings from MGM! It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours. We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your great impressions following your recent celebratory stay with us. It really means a lot to me and to the entire team and I will ensure passing along your compliments to our team members. Moving forward, we will continue to maintain our high standards of service. If you get a chance, please ask for myself or the Manager on Duty upon your next visit to give us an opportunity to thank you personally. We appreciate your kind comments and very much hope to celebrate more special occasions with you soon. Best regards Casey Cheah Guest Experience Manager

8/10 不錯哦

chen,taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The living room is far from the elevator But the overall feeling of the hotel is not good
於 2017 年 9 月住了 2 晚

10/10 有夠讚

wai sum

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
金鑽套房十分大,雪櫃有免費飲品,vip check in房。另外中菜味道和服務一流
於 2017 年 9 月住了 1 晚

10/10 有夠讚

Yuk Chi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 9 月住了 1 晚

10/10 有夠讚

Yachi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒
於 2017 年 9 月住了 2 晚

10/10 有夠讚

Canace,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Sea View
Nice sea view. Great staffs. Location is ok, there's a supermarket by 5 mins walk, some restaurant nearby. If you need to go to the downtown, taking bus may not a very good choice if it's under a 3x℃ temperature, because the bus stop need to walk 5-6mins and wait for a long time. Facilities are great excluded the pillow.
於 2017 年 7 月住了 1 晚

8/10 不錯哦

B.NG,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Luxury in detail
Staffs are professional and nice, well represented. Delux room with Ocean view is great, for both day and night view. No complaint to the room amenities, as they are well designed. Take a relax afternoon in the reflecting swimming pool~ Plz be reminded, no free sauna facilities or you need to have a spa service.
於 2017 年 7 月住了 1 晚

10/10 有夠讚

NGAN YI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
十分整潔房間 , 景美GOOD
於 2017 年 6 月住了 1 晚

10/10 有夠讚

MENGYUAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 7 月住了 1 晚

8/10 不錯哦

HO

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
環境不錯,但訂房安排有問題
地點位置都好,方便 有免費泊車,房景色亦靚,叫左room service早餐味道都好好 但唯一既問題就係酒店房安排,3點先有房比到都無問題,因為一早打電話黎通知左我 但係電話到都confirm左我係預訂左一間non-smoking海景房,到我check in既時候竟然同我講全間酒店既non-smoking房都full左...令到第一印象好差 無錯,酒店升級左一間大少少吸煙房比我,房入邊雖然無好濃既煙味,但走廊係可以閒到好強烈既味道 所以無論間酒店幾靚,服務幾好都好...連第一關預訂左既房都提供唔到比客人,未免要檢討一下
於 2017 年 7 月住了 1 晚

8/10 不錯哦

Steven

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 6 月住了 3 晚

10/10 有夠讚

David

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 3 月住了 2 晚

4/10 不太好

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
不喜歡:客房舒適度
差评!!!差评!!!差评!!! 之前住过美高梅,但是这次入住遇到了传说中的“香味房间”,进去根本睡不好,非常非常累的进去,也会辗转反侧睡不着,就算睡着了两小时就醒了。我没有赌瘾会睡不着就想下楼去玩,大半夜玩手机都能毫无倦意。我买这价格的房,你给我安排个睡不着觉的房间?!

4/10 不太好

William

不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
DON'T choose this hotel!
Booked ocean view with nonsmoking room, but they said full, forced us to city view and smoking room, ridiculous!

10/10 有夠讚

Littlestar JM,Newcastle

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice Hotel.
MGM is a comfortable hotel, this hotel close to sightseeing place and quiet environment around hotel. This is my 4th time choose MGM, I enjoying my dinner and breakfast in ROSSIO and SOUTH BY SQUARE EIGHT, there have a delicious food. I will choice MGM again.
MGM Hotel-Room on 14F
MGM Hotel-Room on 14F
MGM Hotel-Lobby
ROSSIO

6/10 一般般

真實旅客

喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質

10/10 有夠讚

Letitia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
服務真的很好~

8/10 不錯哦

mary,taipei

喜歡:整潔度、住宿環境和硬體和客房舒適度
喜歡安靜住宿又靠近景點的飯店
這是第二次入住,嘗試了自助早餐,食物好吃,但在人員服務態度上似乎水準有些參差不齊,可以再加強,賭場的接待說話似乎不太客氣,問他飯店是否可以穿越賭場過去,他說:"你眼睛長在哪裡有看到飯店”才指示我們繞過賣場去飯店,當下是挺不高興的

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店环境不错,靠近海边,有专车去码头接送!
MGM酒店位于澳门半岛,位置非常方便,从楼下去到大三巴,走路也就10分钟!大堂很多新年的特色,酒店的布置也比较大气,特别喜欢门口的鱼缸!唯一一点,就是在后门下车,去到酒店前台,标示不够清晰,要找很久!

8/10 不錯哦

alex,HKG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
合乎預期的5星級酒店,舒適,服務良好
合乎預期的5星級酒店,因今次是慶祝結婚週年紀念,酒店免費upgrade sea view grand room。此外,酒店front desk職員更提供令客人有尚賓及被重視的感覺,讚。

10/10 有夠讚

Lynn,Tainan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
適合休閒娛樂的飯店
飯店接待人員親切 設施也非常豐富 房間乾淨整齊 浴室很大 床也很舒適 早餐選擇豐富 有免費的機場接送服務 還有迎賓飲料 是很棒的住宿體驗

8/10 不錯哦

真實旅客

喜歡:住宿環境和硬體和客房舒適度
酒店尚可,但太夜才拿到房間
checkin時間太夜,要晚上6:30才拿到房間

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度